Introduction to Microsoft Managed Desktop – THR3093


I’M ON THAT MICROSOFT 365 TEAM. MY NAME IS NATHAN. THERE’S A FEW MEMBERS OF THE MICROSOFT TEAM HERE WITH ME TODAY. THIS WILL BE AN INTRODUCTION TO WHAT THE MARKS OF MICROSOFT IS. WE HAVE FIRST ANNOUNCED THIS ONE WEEK AGO IN A POST FROM BILL THE GENERAL MANAGER. I’M HERE TO GIVE YOU GUYS AN INTRODUCTION INTO WHAT THE MICROSOFT MANAGEMENT IS. ONE THING WE KNOW THAT CUSTOMERS FACE QUITE A HUGE ARRAY OF COMPLEX ISSUES AND — IN KEEPING DEVICES SECURE IN GETTING THEM UP TODAY. THIS IS ONE OF THE WEAKEST PROPOSITIONS. IT’S A 10 KEY WAIT TO GIVE YOU MODERATE DEVICES ON A MODERN OPERATING SYSTEM MANAGED AND BACKED BY MICROSOFT. THAT’S WHAT I WILL BE TALKING ABOUT THE NEXT 15 TO 20 MINUTES. WE HEAR A LOT FROM CUSTOMERS ABOUT HOW THEY STRUGGLE WITH THE CHANGE OF PACE OF TECHNOLOGY. HOW THEY FEEL THEY ARE PULLED BETWEEN THE REQUIREMENT TO STAY SECURE AND UP-TO-DATE AGAINST THIS NEED TO DRIVE MORE BUSINESS VALUE OUT OF IT. WE HAVE SEEN THE CLOUD CHANGES THE WAY YOU CAN DELIVER, MANAGE AND UPDATE DEVICES WHICH CREATES AN OPPORTUNITY TO THINK ABOUT HOW WE CAN DELIVER THE — IN A DIFFERENT WAY. WE’VE BEEN THINKING HOW WE WILL BUILD THIS NEW PRODUCT. WE’VE BEEN THINKING ABOUT THIS OVER THE LAST FEW MONTHS. A NEW WAY TO DELIVER THE MODERN DESK TOP MARK MICROSOFT 365. THESE ARE SOME OF THE CHALLENGES WE HEAR FROM CUSTOMERS. HOW WILL YOU BE MORE STRATEGIC. IT’S HARD TO FIND THE RIGHT IT TALENT, GET THESE DEVICES NOT JUST UP-TO-DATE BUT ALSO STAYING UP TO DAY AS WELL. WHAT IS IT? WE ANNOUNCED THIS ONE WEEK AGO. IT’S A BRAND-NEW OFFERING THAT BRINGS TOGETHER MICROSOFT 365 ENTERPRISE, DEVICE AS A SERVER SO YOU GET A NEW DEVICE WITH US AND ALSO CLOUD DEVICE MANAGEMENT FOR — WE THINK ABOUT IT AS THE EASIEST WAY TO DELIGHT USERS AND FREE UP IT. WE ARE DELIGHTING USERS BECAUSE ARE GETTING THE LATEST VERSIONS OF WINDOWS AND OFFICE. ALWAYS UP-TO-DATE ON THE DEVICES. WE ARE STRINGING IT TO CONSECRATE — CONCENTRATE ON MORE INTERESTING THINGS RATHER THAN KEEPING THESE DEVICES UP- TO-DATE, WE WILL DO THAT FOR YOU — THAT’S THE VALUE. IT’S A BASIC EXPERIENCE FOR USERS DELIVERING THE LATEST TECHNOLOGY AND ALSO ACT BY SERVICES THAT ARE BACKED AND RUN PROVIDED BY US HERE AT MICROSOFT. YOU CAN FOCUS ON DELIVERING BUSINESS VALUE RATHER THAN HAVING TO DO THOSE IT TASKS. I WILL GO THROUGH THESE THREE AREAS OF WHAT WE ARE DOING BEHIND THE SCENES WITH MMD. ON WEDNESDAY WE’VE GOT A BREAKOUT SESSION . WILL GO THROUGH A LOT MORE TECHNOLOGY AND HOW THINGS ARE WORKING BEHIND THE SCENES. FROM THE EXPERIENCE POINT OF VIEW, IT STARTS WITH HAVING A GREAT DEVICE. YOU WANT TO PROVIDE EMPLOYEES WITH THE MOST PRODUCTIVE AND SECURE TOOLS WHICH IS BASED ON TOP OF WINDOWS TEAM AND OFFICE 365 PROPLUS. WE START THIS WITH A GREAT OUT- OF-THE-BOX EXPERIENCE USING WINDOWS AUTOPILOT. WE ARE MAKING SURE YOUR USERS ARE STAYING PRODUCTIVE BY HAVING ONE OF THESE MODERN DEVICES TO GIVE THEM THE BEST USER EXPERIENCE. WE WILL GO THROUGH AND PROVIDE A CURATED LIST OF DEVICES AND YOU CAN CHOOSE DEVICES THROUGH THIS. WE WILL BE GROWING THIS OUT TO INCLUDE THIRD-PARTY DEVICES AS WELL. THE REASON WHY WE CURATE THIS LIST, WE WANT TO MAKE SURE YOU GET THE BEST EXPERIENCE. WE HAD SOME QUALITY BARS THAT THESE DEVICES NEED TO MEET. WE ALSO MAKE SURE WE ARE PROVIDING THE MOST RELEVANT WINDOWS ENTERPRISE FEATURES AS WELL. BY SUPPORTING THE WINDOWS AUTOPILOT , CORTANA, BIC LOCKER, WE ALSO MAKE SURE OUR DEVICES USE VISUALIZATION SECURITY SO WE CAN TURN ON THINGS LIKE CREATURE GOD AND CLOUD CREATURE GOD AND SOME OF THOSE OTHER FEATURES. WE USE A SECURITY STICK WHICH I WILL TALK MORE ABOUT IN A MOMENT. WE ARE USING WINDOWS AUTOPILOT. YOU CAN REALLY TAKE IT OUT OF THE PICTURE. YOU WON’T NEED TO CREATE AND DO IMAGE ENGINEERING FOR THESE DEVICES. THESE DEVICES WILL BUILD THEMSELVES OUT OF THE CLOUD. WHEN YOU ORDER A NEW PC FROM THE DEVICE PORTAL THE DEVICE WILL BE SHIPPED TO THE END USER AND THE END USER WILL HAVE AN EXPERIENCED UNBOXING THE DEVICE. THE DEVICE WILL BE TIED INTO THE TENANT THAT YOU SUPPLIED US. WILL KNOW THE ORGANIZATION OF THE PC AND QUICKLY CONFIGURE THE DEVICE, ENABLE WINDOWS AND ALSO TYING INTO THE WINDOWS AUTO PILOT . WE WILL MAKE SURE THE CORRECT SECURITY BASELINE POLICIES AND BUSINESS APPS ARE DEPLOYED DOWN ONTO THE DEVICE AS WELL. YOU WON’T HAVE TO MAINTAIN CORPORATE IMAGES. IT WILL BE A HUGE AMOUNT OF SAVINGS OF TIME. WE ALSO MAKE THESE DEVICES STATELESS. BY DEFAULT WE WINDOW — INSTALL WINDOW INTO THESE DEVICES AND MAKING SURE YOU’RE USING THE NOON — FACILITY INSIDE ONE TRY. IF YOU LOSE A DEVICE, LEAVE IT IN THE BACK OF A TAXI OR GET SMASHED, YOU CAN GET A NEW DEVICE AND YOUR STATE WILL COME DOWN FROM THE CLOUD THROUGH ONEDRIVE FOR BUSINESS AND AZURE ID. I MENTIONED THAT THE DEVICES ARE IN THE CATALOG. WE HAD — PROBE AND ALSO — WE HAVE CHOSEN THESE DEVICES BASED ON THE QUALITY THAT I MENTIONED BEFORE. WE REALLY THINK THESE TYPES OF TWO IN ONE DEVICES CAN ENHANCE AND CHANGE THE WAY YOUR USERS WILL WORK NATURALLY. THE USER WILL WORK FROM ANYWHERE. WHAT ARE THE OTHER THINGS WE DO AROUND THE LATEST TECHNOLOGY? WE WANT TO MAKE SURE YOUR BUSINESS CAN STAY COMPETITIVE. THAT YOU ARE MANAGING CHANGE AND YOU ARE LEVERAGING SOME OF THE LATEST TECHNOLOGY ADVANCES. THIS IS A GREAT EXAMPLE HARDWARE, SOFTWARE WORKING TOGETHER AND THE WEIGHT THEY ARE TEAM TO DELIVER THE SECURE, RELIABLE EXPERIENCE THAT’S EASY TO DEPLOY. YOU CAN GO BETWEEN A TWO AND THREE DEVICE REFRESH AS PART OF THIS PROGRAM. THAT’S UP TO YOU. WE WILL MANAGE ALL OF THE UPDATES THAT HAPPEN ON THIS DEVICE. WE WILL MANAGE ALL THE WINDOWS TEAM FEATURE UPDATES, YOU WILL BE GETTING SEMI ANNUAL CHANNEL UPDATES FOR THESE DEVICES. WE WILL ALSO BE MANAGING THE OFFICE UPDATES AND ALSO THE MONTHLY QUALITY UPDATES THAT COME FROM WINDOWS AS WELL. WE WILL AUTOMATICALLY SEND OUT A ROOM BASED APOLOGY FOR SCENES LIKE THIS USING AZURE GROUPS SO YOU CAN ROLL THIS OUT ON A SCHEDULED BASIS FOR YOUR USERS. WE ARE USING WINDOWS UPDATE FOR BUSINESS AND ANALYTICS BEHIND THE SCENES TO DO THIS. BILL WILL GO MORE INTO DETAIL ABOUT HOW THIS IS WORKING BEHIND THE SCENES ON WEDNESDAY. WE ARE RUNNING THESE SERVICES IN THE CLOUD. WE MAKE SURE WHEN YOU GET ONE OF THESE DEVICES AND UNBOX IT WE ARE USING THE LATEST WINDOWS SECURITY BASELINES. THIS IS ONE OF THE NEW WINDOWS TEAM FEATURES. WE ARE DELIVERING A SECURITY BASELINE DOWN TO THE DEVICE OVER THE CHANNEL. THE SETTINGS ARE BASED ON FEEDBACK FROM OUR SECURITY ENGINEERING TEAMS, PARTNERS AND ALSO FROM YOU GUYS AS CUSTOMERS. THIS IS A WELL TESTED INDUSTRY STANDARD CONFIGURATION THAT IS BROADLY KNOWN AND WELL TESTED. IT IS AN ESSENTIAL BENEFIT YOU ARE GETTING OUT OF THE DESKTOP BY USING THE SECURITY BASELINES. WE ARE USING A NATIVE SECURITY STICK. THERE’S NO AGENT. NO UNNECESSARY SOFTWARE RUNNING ON THESE DEVICES. WE ARE PULLING DOWN THE SECURITY BASELINE AND USING WINDOWS DEFENDER ANTIVIRUS AND WINDOW DEFENDER ADP TO MANAGE THESE DEVICES. ALSO TO SECURE THEM. WE ARE USING OUR SECURITY EXPERTISE. WE HAVE A 24/7 STAFF SECURITY OPERATION CENTER. WE HAVE A BUNCH OF DIFFERENT ACLI’S TO MONITOR YOUR DEVICES. WE ARE ABLE TO REACH OUT AND AUTOMATICALLY REMEDIATE SECURITY PROBLEMS ON YOUR DEVICES. IF WE ARE NOT TO REMEDIATE THOSE, WE CAN ISOLATE YOUR DEVICE FROM THE REST OF THE DEVICES ON YOUR NETWORK AND WE WILL SET UP A SKYPE WITH YOUR IT DEPARTMENT OR WITH YOUR SECURITY DEPRESSION — DEPARTMENT AND WORK THROUGH THE SECURITY AND BRING THAT THROUGH TO A RESOLUTION. WE ALSO DEPLOYED APPS FROM THE CLOUD WITH THIS AS WELL. BEHIND THE SCENES WE ARE USING IN TUNE. WE SUPPORT THE FILES THAT IN TUNE SUPPORTS TO GET YOUR LINE OF BUSINESS DOWN ONTO YOUR DEVICES. AS I MENTIONED WE WILL HANDLE ALL OF THE UPDATE AND CHANGE MANAGEMENT AROUND GETTING THESE DEVICES UPGRADED THROUGH EACH WINDOWS TEAM FEATURE UPDATE. WE ALSO PROVIDE 24/7 TIER 1 HELP SUPPORT FOR THE HARDWARE AND SOFTWARE THAT’S RUNNING ON TOP OF THOSE DEVICES. IF YOUR USERS HAVE A PROBLEM THEY CAN RING US UP DIRECTLY. WE HAVE A TEAM OF ENGINEERS TO HELP. THEY WILL BE TAKING CALLS FROM CUSTOMERS TO WORK THROUGH HARDWARE AND SOFTWARE ISSUES AND ALSO ABLE TO WORK BACKWARDS THROUGH YOUR HELPDESK AS WELL. WE CAN DO THAT OVER THE PHONE. WE CAN ALSO DO THAT WITH — WE HAVE A GET HELP APP THAT IS PART OF THE IMAGE ON THESE DEVICES. FULL 24/7 END USER SUPPORT. I THINK IT’S IMPORTANT TO UNDERSTAND ALTHOUGH THIS IS A NEW SERVICE OFFERING, THIS IS BUILT ON TOP OF A BUNCH OF EXISTING TECHNOLOGIES WE HAVE BEEN USING FOR MANY YEARS. WE ALREADY ARE THE LARGEST MANAGER OF DEVICES ON THE PLANET. WE HAVE OVER 700 MILLION WINDOWS TEAM ACTIVE DEVICES. WE ARE COMBINING THIS MANAGEMENT CAPABILITY COMBINED WITH A MODERN DEVICE AND THIS MICROSOFT 365 ABILITY TO HAVE A CLOUD-BASED EXPENSE FOR OUR USERS. THIS IS BUILT ON TOP OF ALL OF THE TECHNOLOGY THAT YOU SEE HERE THIS WEEK. AZURE A D AND ALL THOSE TECHNOLOGIES AS PART OF THE — ON TOP OF THE ENTERPRISE SERVICES. THERE ARE A FEW QUESTIONS TO ASK YOURSELVES , IF YOU’RE NOT IN A MODERN STAY. IF YOU DON’T HAVE YOUR DEVICES UP TO DAY, HOW WILL YOU DO THAT? HOW ARE YOU ENSURING YOUR USERS HAVE GOT THE TOOLS THEY NEED TO DO THEIR BEST WORK WITH THINGS LIKE REAL-TIME COLLABORATION AND CLOUD INSIGHTS. HOW QUICKLY CAN YOU IDENTIFY SECURITY BREACHES AND BREACH OF TEAMS IN YOUR NETWORK AND HOW QUICKLY CAN YOU RESPOND? HOW MANY DIFFERENT SECURITY VENDORS AND SECURITY APPLICATIONS AND SERVICES DO YOU HAVE IN YOUR ORGANIZATION RUNNING ON TOP OF YOUR WINDOWS TEAM TODAY? HOW MANY DIFFERENT TYPES OF TOOLS DO YOU MANAGE ALL OF YOUR WINDOW TEAM PCS? WITH US GOING INTO SUPPORT IN 2020, WHAT’S YOUR PLAN TO MIGRATE OFF OF THOSE AND ENSURE YOU MIGRATE IN TIME BEFORE THEY GO INTO END OF LIFE. IT’S A GREAT WAY TO THINK OF THOSE CHALLENGES. ALSO A GREAT WAY TO PROVIDE YOUR EMPLOYEES WITH THE MOST PRODUCTIVE TOOLS USING WINDOWS TEAM AND OFFICE 365. IT WILL GIVE YOUR USERS THE BEST EXPERIENCE AND FREE UP YOUR IT TO DO MORE INTERESTING THINGS. IT WILL GIVE YOU THE LATEST TECHNOLOGY AND IT’S ALL BACK AND RUN AND PROVIDED BY MICROSOFT. I WANT TO REMIND YOU, IF YOU WANT MORE DETAIL ABOUT THIS, BILL THE GENERAL MANAGE OF THE — MANAGER OF THE SERVICE WILL BE HERE ON WEDNESDAY AFTERNOON. WE WILL HAVE A WORKOUT SESSION AND GO INTO THE NUTS AND BOLTS AND THINKING HOW THIS WORKS BEHIND THE SCENES. THANK YOU FOR YOUR TIME. THAT WAS THE INTRODUCTION TO THE MANAGE DESKTOP. I WILL BE AROUND HERE FOR THE NEXT FEW MINUTES PACKING UP AND HERE TO ANSWER ANY QUESTIONS. OTHERWISE THANK YOU FOR YOUR TIME AND HOPE YOU ENJOY THE

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