PowerSuite Cloud Managed Services


The cost of hiring, training, and
retaining full-time collaboration and communications platform operations staff can overwhelm your IT budget. Yet, a focused and experienced collaborations
operations and support team is what it takes to effectively manage the
multifaceted and ever-evolving work stream collaboration ecosystem. We
created our unique PowerSuite Cloud Managed Services to mainline the Unify
Square collaboration expertise and bandwidth directly to your IT department.
PowerSuite Cloud Managed Services features multiple global operation
centers, 24 by 7 operations engineer coverage, and , most of all, the choice of
six different platforms for support. Allow us to provide turnkey operations
for Skype for Business, Microsoft Teams, Slack, Zoom, Workplace by
Facebook, or even the broad and complex surface area of Office 365, especially
targeting Exchange, SharePoint, and OneDrive workloads. Our industry-leading
PowerSuite software detects and validates an issue, then sends an
automated alert to the PowerSuite managed service desk on your behalf. The
alert is analyzed and our certified and experienced operations engineers work
remotely behind the scenes to identify a fix and implement a speedy resolution
all before your users even notice a problem exists. Our 24 by 7 by 365
support service and management extends beyond the walls of your data center. The
around-the-clock access to our analysts, technicians, and engineers truly set
PowerSuite’s cloud managed services apart. Here’s what you can expect from
PowerSuite Cloud Managed Services: You’ll always talk to a collaboration or
communications expert the first time. We offer a rock-solid SLA built around the
complete end-to-end user experience not just your data center. Reduced
conference call downtime with expected dial tone service levels, managed
collaboration sprawl, and increased collaboration security. Patching,
configuration management, monitoring and diagnostics from our multiple global
operation centers. Rapid resolution and root cause analysis based on
collaboration and communications diagnostic and platform troubleshooting.
An optional eBonding service to tie our ticketing system to your
servicenow or remedy ITSM tool, optional services for assessing, provisioning,
maintaining, and managing the complete extended collaboration ecosystem
including Wi-Fi and LAN networks, SBC’s SBA’s, and gateways. This is not a hosted
platform. All services reside on your premises, in a telco, or in a cloud
datacenter. But the PowerSuite service solves issues across multiple platforms
and hardware vendors and handles escalations as needed until the job is
done. In fact, many of the issues encountered with the collaboration
service don’t originate in your data center or in the platform providers
cloud and are therefore extremely hard to pinpoint without PowerSuite services.
PowerSuite Cloud Managed Services provides the industry’s top answer for
managing and solving the toughest collaboration and communications
infrastructure and end-user challenges while offering great ROI and benefits to
the bottom line. Your end-users are happy, your data is secure, and your IT staff
benefits from our collective experience deploying, supporting, and managing other
customers and platforms.

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