Multideur’s migration to Microsoft Dynamics 365 Business Central


Worldwide millions of doors open and close each day. Multideur ensures that vital organisations
like the Ministry of Defense… …and fire departments have no worries about
their accessibility by using technology. Basically I always say nobody notices a door… …until it doesn’t work anymore. Because then you will find out that the processes
inside a factory can not continue anymore. Fire departments, the Ministry of Defense
or police departments… …you can imagine what will happen if such
a service can not be delivered… …because a door is malfunctioning. Since we are focusing more and more on the service delivery… …we see a big challenge in the speed of
information throughout our processes. In the past we had a very physical process here. With lots of piles of papers and mechanics going
to clients with physical worksheets. But also we had some various systems and
various versions of Navision… …so when a client called with a breakdown or malfunctioning door, we
had to look at different places to find the right information. So the speed and accessibility of information became a big issue. And this is something we wanted to solve with a new system. We chose for the Microsoft Dynamics 365 Business Central
solution with the Field Service app. Basically it gives us the most easy way to find information. We also ensure that the information is the same at every place. And its accessible for everybody everywhere
because it is in the cloud. So for example a mechanic can now focus on
his job, which is to maintain or service the door… …and less on paperwork and all
kinds of administration instead. Our work used to be a lot of paperwork, a lot of e-mails… …no that was not a nice situation. Now we have more time with the system to
help the customer and work on the project. That makes life easier. We made a big choice to put our system into the cloud. So we do not use local servers anymore. But also no local support. We have a partner which is Prodware. They helped us with defining the system. They helped us find
the best solution for Multideur in our demands and our processes. And today they support us in having the system online
everyday. And help us improve everyday. We are now also working on implementing the business intelligence
app Power BI… …which gives us a lot of management information… …on what we are doing so we can provide
the SLA information to our customers proactively. And also steer ourselfs on our main KPI’s and
the service delivery that we have in the field. In the end we want to deliver our promise. Which is
to deliver the best service to our customers. So basically we already know when a breakdown can happen… …or when specific predictive maintainance needs
to be done before the client even notices. And this is what we are looking into. By use of IOT
which is also supported by the Field Service solution.

Polytropic’s migration from NAV to Dynamics 365 Business Central


♪ Here at Polytropic, we produce
heat pumps for swimming pools and distribute them throughout
Europe, Maghreb and the Middle East. We have a team of 12 employees,
producing about 10,000 heat pumps, for a turnover of 10 million euros. Between 2013 and 2018, we experienced strong growth,
of roughly 25% per year. We were using Microsoft NAV software and, following this growth,
we needed to improve efficiency and facilitate collaboration
between the different departments. At the time, the management
of our orders was done manually, it was time-consuming
and caused many errors. We had 2 options:
either stay on the server versions with IT teams – but this can be complicated
for a small organization like ours – or we could move
to virtualization and the cloud. That’s why we chose
Dynamics 365 Business Central. To make this transition, we called on a partner
to help us set up the tool and train the teams. The truth is that, at first,
we had some reservations. Old habits die hard… But once everyone realized
the efficiency and time savings, everything went very well. Using Business Central in the cloud has brought a revolution in our company, we have completely changed
the way we work and our internal processes, whether in the office or in the warehouse. We have created extensions to meet
our specific field and activity requirements. For example, we have set up a barcode reader system to scan the machines
when uploading from the trucks, so they can be immediately
put into stock without generating quantity
and serial number errors. It also allows us to have updates
in a seamless way for us. There was a recent software update
that went almost unnoticed. We made sure our data was secure and could be accessed only by us, by tasking specialists and professionals whose job it is to keep data safe. The fact that people outside the company have direct access to our system through the cloud version
allows us to be more efficient because we can provide
our customers with near-instant answers. We have therefore provided
our customers with an added benefit in terms of response time and support. The results after 6 months
are very positive. One of the advantages
we see in using Business Central is that we can now plan
our growth over the long term. We have an adaptable tool that will allow us
to grow over the course of several years. Business Central is a solution
that will allow us to achieve all our ambitions. ♪