The Future of Business Has Feelings: SAP Experience Management

So, how are you feeling? On a
scale of one to five? Wait… One to five? When it comes to feelings, it’s
more like five million. There’s everything from happy… …to extremely happy There’s also angry. I’m really angry, Clive! Actually, really angry. Thank you. And seat 36B angry. You’re Clive Owen. And you’re barefoot. Yeah… There’s also apprehension… …regret… …relief. Oh and there’s empathy… Ah, I got this in Zurich! Actually, what’s the opposite
of empathy? But what if your business
could understand what your customers are feeling…
and then do something about it? You can turn disappointment
into gratitude. Clive, you got to try this. I can’t I’m working. Turn problems into
opportunities. Thanks Drone. Change the future of your
business Change the whole experience. Alright who wants to go again? I do! I do! I have a really good feeling
about this.

Harding County Schools connects students to the world with Skype

[Music] the size of our County is 2600 square miles that makes the distance to the only high school a long ways and there’s only one bus route and you know it doesn’t go that far but the kids that come from the West come some come from Montana my name is Sue Ann Clanton and I’m a third grade teacher at hardy County Schools at buffalo elementary their world is the four or five states right here Wyoming and Montana not to cologne Nebraska she contacted me out of the blue one day on my blog and said that she’d come across the adventures of Nikki power gloves at some point which is my children’s book I had four books in The Adventures of Nikki power go time and these kids had read them all and they they saw in the back of the book that the system the six books were coming in 2013 we made a plan for skyping on the 2nd of February in 2015 one of them said I think we really need a thirteenth power kids and I said well if you guys can come up with a 13th power kid I will put him into the fifth book and in the sixth book that was what kind of completely diverted the path from just a simple author showing up to talk to students to an author collaborating students it was classy who finally said George power glasses gave him twelve powers and twelve symbols and twelve colors and sent it to David in three weeks we had the manuscript for Nikki power gloves the fifth book it wasn’t even a book it was a folded with back-to-back papers and like Mark done with him sticky notes and then we Skyped with him again on the last day of school and he took the ideas for the sixth book we all gave him ideas and actually one of the chapters is based on one of them I’ll have the moment that the kids realized that what they were telling me and the things that they were coming up with you’re going to actually be included in the book it was such a huge moment in their lives and I always feeling like it was a huge moment in my life too none of us could really stop kind of you know cheering and laughing and clapping about it we felt like we just wanted something every single idea that I wrote down on that sheet is now in the fifth or the sixth book he published the book on the 17th of August just about the time we started school he sent them each a copy of the fifth and sixth books signed one day mrs. Quentin came into her classroom listened told us that he was coming [Music] so at the crux of this whole adventure there are ways of connecting that we’ve never had before educators have an opportunity because of technology if this is plan hadn’t started using Skype then she never would have known that she could have broadened her students horizons the way that she did communication is something that we take for granted a little bit and something that we should think about I think Skype has changed the way we learned and I think people will use Skype because of this it’s really broadened their horizons a lot just in the last 7 years that we use it so this takes them all over the world I think the world has now been officially paid [Music]

Accenture Runs on Microsoft

With nearly 460,000 people operating around
the world, Accenture is one of the largest digital workforces on the planet. We use Microsoft technologies to power their
experience every minute of every day – with productivity and collaboration tools that
are engaging, mobile and secure. Microsofts platforms and cloud-based services
are at the heart of our digital posture, and critical to our vision of leading in the
New. We have a long and successful track
record of teaming with Microsoft. From Skype, Teams and Office 365 to OneDrive
for Business, Windows 10 and Azure — Accenture
runs on Microsoft. As demand for flexibility, persistence and
cross device consistency increase, newer capabilities like Microsoft Teams and Surface
Hubs are becoming even more important in the mix. This is also happening with an increasingly
flexible and secure set of capabilities powered by Intune. Azure is critical to the operation of our
services in the new. With nearly 95% our
services now in the cloud, Azure is at the very center of the most critical production
services – like SAP B/W on HANA and in powering the migration to the new S/4
HANA. Azure has demonstrated the scale, flexibility
and performance we need to position us for future growth and financial
transformation. With Microsoft technologies at the core, Accenture
strives to be the role model in communication and collaboration in the new. We’re poised for the future and believe
we’re at the leading edge of digital transformation for ourselves and our clients,
powered by Microsoft Technologies.

Protecting your business to face cybersecurity challenges

cybersecurity is one of the top three business risks today internet connects buildings cities vehicles industries mobile phones laptops and in the future it will even connect the human minds the digital world is constantly changing with an exponential growth cyber threats is your stuff cyber aware how ready are you to manage the consequences of a high profile cyberattack how well do you understand the cyber threats facing your organization as a trusted partner Otto's can help you face cyber security challenges we have 14 security operation centers more than 5,000 security professionals across 72 countries R&D centers and strong technology assets Auto strengths first in Europe and third worldwide in managed security services our six pillars of cyber security ensure a secure digital transformation any intrusion starts with the access to your system trusted digital identities prevent such intrusions all the devices in your digital workplace are prone to threats and attacks digital workplace security protects all your digital equipment the industrial environment becomes connected to external environment with the industry 4.0 every connected device faces constant threat and need security data in transit and at rest are popular targets for attackers data security renders high protection to data in any state cloud continues to be a game changer for organizations application and infrastructures move under the supervision of the global cloud providers but data is under the responsibility of the companies owning moreover there are several challenges to cloud adoption and optimization with our products and services we ensure secure transition to the cloud to top it all there are unforeseen attacks thanks to advanced detection and response we are prepared to deal with unanticipated attacks with our strategic partners and alliances and our in-house products epitome for Identity and Access Management pooris for IOT security and trust way for data encryption we ensure further hats of supervision with analytics and automation underlying each of our six pillars we provide security for the entire digital ecosystem with the ever-changing threat landscape are you prepared for the unexpected you

Verosoft Design makes Industry 4.0 accessible for SMBs

. >> Verosoft Design is
the ISV division of ADNM group. >> ADNM is a Tier 1 CSP provider, as well as a Microsoft Gold Partner. >> Early in our 18-year history, it was clear to us that there
was a demand for an ERP embedded CMMS for larger SMBs
and enterprise customers. >> An IoT and AI
implementation is complicated, expensive, and a time
consuming endeavor. The current trend for
the maintenance companies and industry right now are to use Classic CMMS and
Enterprise Asset Management. This approach is limited to default preventive maintenance based
on equipment life cycle, manufacturer specification,
which is extremely time-consuming, costly,
and ineffective. >> TAG or The Asset
Guardian is built, slash, embedded on the Microsoft Dynamics
Business Central platform. We are now proud to say that
we can offer IoT in a Software as a Service, reducing
implementation time and costs. >> Using Microsoft's
Azure IoT Hub technology, we're able to synchronize real-time
data from customers' equipment, from TAG to the Azure environment. >> Instead of having to do a periodic checkup and
react when a problem occurs, IoT triggers the EAM
automated maintenance process when the system notices a problem. >> TAG is also leveraging other Microsoft Azure services
such as IoT telemetry to consume large amounts of data towards Azure services
such as Cosmos DB, Data Factory, and PowerBI. We also use Azure Machine
Learning Studio to build, develop, and test
our predictive models within the Azure environment. >> Deep analysis of
the IoT matrix with a Machine-Learning
preventive model allows TAG to predict equipment failures
before it even happens. This prediction, synced to our complete Enterprise
Asset Management software, auto-generates work orders, and
also suggests optimizations. >> In TAG IoT we're also
using Azure Maps as well as Bing API calls
directly into our product. This benefits the customer by adding geo-location services to
the product wherever they are. >> EEE, when I acquired it, has been doing business the same way
since it started in 1993. We did not have
an asset management system before we started with TAG, and I would say it's
a fundamental shift for us to switch from doing facility-based, interval based management, and moving it and
focusing on equipment. >> Having an enterprise
asset management software powered by IoT and AI, built in your ERP, triggering the business process on
the go, is the real power. >> Being a Microsoft Gold Partner, as well as a CSP
Tier 1 provider, we've worked with Microsoft
to secure a tight network of engineers to help us innovate
our products over the years. Microsoft has also been
involved with us in terms of promoting and co-selling
our products through social media, the Microsoft Partner Network and the Cloud Service Provider environments. >> IoT will change the away
we drive our business, and interact with our customers. .

Learn key takeaways | The Future Computed: AI and Manufacturing

>> Hello and welcome. I'm Çağlayan Arkan, Global Lead for the Manufacturing & Resources Industry at Microsoft. I am very very excited about our topic today. Recently, Microsoft launched a new book The Future Computed: AI and Manufacturing, which provides an in-depth look at how artificial intelligence is transforming the manufacturing industry. With me here today is the book's author, Greg Shaw, a prolific writer who co-authored Satya Nadella's very successful Hit Refresh book, among many others. Greg interviewed dozens of customers, policymakers, labor representatives, and other stakeholders from around the world to tell the story behind the impact of AI on manufacturing and the workforce. I am also incredibly pleased to have Nick Tsilas, our Senior Attorney for manufacturing and growth industries here at Microsoft. Nick will talk to us today about the ethical and regulatory considerations with AI. Welcome to Digital Empowerment. >> Greg, let's first start with you. The Future Computed: AI and Manufacturing is the next book in Microsoft's Future Computed series, which looks at the impact of AI on society. Will you tell us why you decided to focus this next installment on manufacturing specifically? >> Well, yeah, first of all thank you for having me. It was a lot of fun working on this book, doing the research. Manufacturing, if you go back to the very beginning of the industrial revolution 250 years ago, which a lot of that was happening in Northern England and in Scotland. The invention of the steam engine which drove manufacturing for centuries to come has always been a particular interest of mine, a historical interest of mine. So I know that manufacturing is always going to be at the leading edge of how technology, the latest technology is being used. So much of what I see, though, are sort of case studies, sort of case study by case study. What I really wanted to do was not only look at how manufacturing companies are designing and implementing artificial intelligence which we should sort of define a little bit, it's the use of data, algorithms, machine learning to do such things as preventative maintenance. I wanted to really understand how companies are designing that and I wanted to get to know the people behind that. >> Essentially, there are six key learnings or themes that came out of your conversations. Can you walk us through each of these please? >> Yeah. The first real finding is that as I mentioned earlier, manufacturing is leading in the design of of artificial intelligence. I think when you look at these stories in the book, you begin to see the people who are designing these, they didn't begin as AI engineers, often times they began as engineers but they understand their factories, they understand the data, and necessity is behind all innovations, and so these people have become leaders in their field. There is this persistent concern about will AI and digital transformation replace jobs? Certainly, there will be disruption and there will be need for transition. Frequently, you have these one person that I interviewed said, there's two conversations going on about the workforce. One is a salon conversation and the other is the factory floor conversation. The salon conversation tends to be sort of intellectualized into what's the future of capitalism. But the factory floor conversation led by many of these engineers that I talked with, they care a lot about their workforce. They're thinking many steps ahead in terms of how do we get the skills, how do we train this workforce. If they're doing drudgery work now, how do we get them into higher-skilled, higher value work. The Future Computed series, I'll just say the third one and maybe transition to Nick. The third of these six is that future policies, future regulations do need to be thought through. >> Would you like to weigh in Nick? >> Yeah, indeed. The customers and policymakers that we spoke to as Greg mentioned, were already thinking about the role of policy and shaping the use of AI in manufacturing, a few consistent themes emerged. First theme is the importance of a regulatory regime that fosters confidence in AI, both by those who invest in AI technologies and those who interact with the AI technologies. The second theme that came up was ensuring that there's equitable access to AI. More importantly, access to the critical data that will fuel AI. We know without data there is no AI, really. The third theme is capacity building. Capacity building for organizations to leverage AI, and for workers who will be working with AI to be trained on the new technologies. The fourth theme is really about collaborative approaches to the creation of new rules, standards, and laws that balance innovation with responsibility in the context of AI. We know that all stakeholders need to come together to develop these new rules and laws. Lastly, encouraging the use of AI to create a more environmentally sustainable supply chain. This is important for manufacturers and this is important for our planet. >> And if I can just add on to that. I think the other major finding of the book, is that all of these changes, the digital transformation requires cultural transformation. Really in every interview that I had, the leaders within these manufacturing companies said, you really do have to spend as much time and effort on bringing your workforce and your company along to understand the truth behind the data, to get their insights and their input into how that data is best used. To be transparent and not to foist this on your workforce but to bring them along. It'll be a stronger digital transformation if you're changing the culture as well. >> These are just brilliant points. I think it is a very very important junction. It's a historical point that what we're going through is a transition. Greg, as we close here, what was the biggest surprise? >> Well, it shouldn't have been a surprise, I think most people including myself think about the software that Microsoft makes. But Microsoft makes Surface, and Xbox, and controllers, and a variety of pieces of hardware. So Microsoft as a manufacturer has had to develop some very interesting supply chain and AI technologies. We have some offshore manufacturing that's going on, and there was a real interesting case study for me to see how does headquarters work with the factory to have one source of truth in the data. So that everyone's looking at the same information and making the same decisions. I thought it was also interesting and surprising how Microsoft's AI and data is being used to really have a terrific supply chain and understanding that whether reported strikes; a variety of factors can affect a shipment that a retailer is looking for. Becoming more precise and more prescriptive with shipments and with manufacturing supply chain. So I thought that was a really interesting story, shouldn't been surprising but it was. >> Well, actually it is surprising for most of my customers. >> Yeah. >> But I agree with you, every customer that hears or understands that perspective that Microsoft is a manufacturer, and runs a pretty sophisticated supply chain and uses data in a very powerful way, wants to learn more. >> Yes. >> Yes. We make that available to every customer. So I'd like to thank you both. Both for the thought provoking discussion today as well as putting a lot of effort into making the book happen. It's going to be a vital resource for businesses as they go through their AI journeys. So I invite everyone to download a free copy today. Thank you very much.

NHS Alpha: Building on what's open

The NHS Alpha brings together the Department
of Health, NHS England and NHS Choices which is part of the health and school care information
centre to look at what the vision of NHS UK should be. We’ve brought together people who are strategists
as well as multi-disciplinary development teams, to work together in a user-focussed
way: so actually looking at the research, going out and talking to people, whether its
users, clinicians, or health and care professionals to bring together what the ideas should be
and what our proposition should be. At the moment we are user testing a booking
prototype. You can user research through paper, through kind of like scenarios, but actually
having something that you can present to a user on a phone or an iPad or on a desktop
that literally reflects the real experience as
best we possibly can is immensely useful to us, I think. We actually used the GOV.UK prototyping tool.
The fact that the tools and the learnings from 3-4 years of user research into like
how to get through a public service transaction online is actually there and open for us to
basically use is kind of invaluable. It gives us a huge head start. There’s been quite a lot of new processes
across government that we’ve been using. A lot of them have come from the Government
Digital Service. So we have been using the Digital by Default services standard. We have
things like the design principals. So having that as a benchmark and then building
on it so we have our own principles and team practices has made it easier to do because
we’ve seen it done in the past and we’ve seen it done and working as well.