Best Practices in Developing G Suite Business Apps (Cloud Next ’19)


[MUSIC PLAYING] SATHEESH NANNIYUR:
In this session, we are going to talk about
developing applications on G Suite, and some of dos
and don’ts of developing applications and how to set
up organizations in this particular session. So my name is Satheesh. I am your host for
the session today. Along with me, my co-presenters
are Monica from Genentech, and we are going to have
Sambit from Google Cloud talk in this session as well. So we will start with
giving an overview of what kind of challenges
our enterprise customers face when it comes to developing
applications on G Suite, and how we are driving certain
industry trends with some of our product lines,
followed by talking about our specific products. And then we’ll have Monica
present how they’re organized, and what are some of the best
practices in their organization with respect to app
development on G Suite. Then we’ll talk about, what
is the future looking like, what are the key trends that we
are seeing in the industry when it comes to developing apps
in the productivity space generally, and within G Suite
as well more specifically. And then we’ll wrap
up this session with an overview of some
of the exciting features that we are announcing today
with respect to G Suite development platforms. So before we get
started, a quick note on how to submit questions. So all of you must
have the mobile app. So you will be able
to submit questions through your mobile
app on this Dory. So you can go to this
particular session details, and then submit
[INAUDIBLE] there. Towards the end, we will try
to address your questions. We’ll also be able
to– hopefully we’ll have time to take some
live questions from this room as well. Sounds good? Perfect. So, without further
delay, let’s get started. So imagine yourself to
be a salesperson, an HR professional,
financial analyst– many different roles
in an enterprise. Your key responsibility
is in driving the business with
respect to your role, with respect to your
area of expertise. When you do this,
you’re obviously using many different
applications. You’re using G Suite, plus
you’re using other enterprise applications as part of this. That means you need some
customizations in order to run your business process. You need all those apps. When it comes to
getting those apps, there are some key
challenges that the business users in an organization face. Number one challenge is
what we call the skills gap. As the business
process owner, you are the expert in
your business process. You know how your
process should run. You know how your
business is run. You know your role
better than anybody else in your organization. When you want to
get those apps, you need to go to your IT
developers, and talk to them, and educate them about
the business process. And then they have the
technical expertise to develop those applications. Do you see the problem there? So on one hand,
the business users are really proficient
with their processes. They have the right
skills for that, but they lack the
technical expertise. On the other hand, the
technical developers have the right
technical knowledge, but they don’t know all
the business processes. This is what we refer
to as a skills gap. This requires communication
back and forth in order to get the right
application that you need. This is the number
one challenge. The second challenge
is, the IT developers, now they have to work with
many different business users in the organization,
across the enterprise, understand those
business processes, and then develop the
applications for them. That leads to scaling challenges
for the IT developers. The resources become
limited as a result of that. Any organization, this
is a very common problem. The third challenge
that we see is that technology keeps evolving. Business processes
also keep evolving. And as a result of that,
it’s hard to keep pace with those changes. Everybody’s always
playing catch-up in order to stay in tune
with these changes that are happening. That leads to delays in
getting the apps that you need. That leads to getting
the updates to the apps that you’re using. That’s the number
three challenge. The net result of all
of these challenges is that the involved
stakeholders get frustrated. There are many
different stakeholders. I have identified three
stakeholders here. Number one is the business user
who needs these applications. Number two is IT developer,
the technically proficient developers. Our number three
is somebody who is tracking the cost,
and the schedules, and managing all these
programs and costs, what I call the IT director here. The business users are
frustrated because they are not able to get the
right apps that they need on time or the updates
that they need on time. The IT developers are frustrated
because their project backlog just keeps growing
as they try to work with many different
organizations in enterprise. The net result of
the IT director is that now they
are facing the cost and the scheduled [INAUDIBLE]. Those are the challenges
that everybody faces– all the stakeholders face. How are enterprises
addressing this? What are the shifts that are
happening in the industry to address this? So number one shift
that is happening is that the application
development itself is being moved to
the business users– closer to the
business users– where they have the right expertise
on the business process and they are in
the best position to find out what
is the application that they need, and
better still, actually develop these applications. This is happening on no-code
tools for the business users to develop those applications. The second shift that is
happening in this industry is that there are lot
of SaaS applications that are coming up– Software as a
Service applications. When there is a
need, it’s probably most efficient to go
and buy an application, as long as there is one
that meets the need. That has led to the growth of
the enterprise marketplaces and the growth of
the ecosystems, where ISVs and third-party
developers develop these apps and make them available to
the different businesses. The third shift is
within the enterprise IT. IT’s role itself is evolving. It’s evolving from one of being
an app developer and an app development
organization to being an enabler for development of
applications, by the businesses and by the business users. The business users in
this slide are also called the knowledge workers. So the knowledge workers
are now developing the apps, and the IT organizations are
became becoming the enablers. They’re providing
the right tools, they are providing
the right data access. They’re providing the right
guardrails– security, et cetera– to make sure
that those applications meet the organization’s needs and
comply with the organization’s policies. In Google and in G Suite,
we are at the forefront of driving these shifts. Number one, with respect
to the first shift, we are providing the
low-code and no-code tools to enable the business users
to develop these applications. Number two, we are
building this ecosystem and we are building
this marketplace where business users in
an organization can go and find
applications that they need and start deploying and
using those applications. With respect to
the third shift, we are also providing the
right tools and technologies that data administrators
need in order to ensure that all these
apps that are being built by the knowledge workers
across an organization remain secure, the enterprise’s
data remains secure, and that the IT administrators
can go on and monitor the application usage and
make sure that they’re able to whitelist the apps
that they allow the enterprise users and the business users
to install and use that. That’s how we are driving these
shifts in the G Suite Developer platform. Getting into the
specifics, I want to talk about the five products
in G Suite Developer platform, give an overview, so
that you can go out and explore further
details on this. So the number one developer tool
that we provide is Apps Script. Apps Script is a
low-code platform. How many of you here
have already heard about Apps Script. That kind of shows how
popular Apps Script is. You can actually
see that there are over three billion weekly
executions on Apps Script. So it’s a low-code
developer platform, and it enables the business
users to quickly build apps. How so? Because it provides
an integrated document environment. It provides APIs for
all the G Suite apps. It also provides security,
in terms of OAuth, et cetera. And it provides an integrated
runtime environment, so that when you’re
building the app, you don’t have to look
elsewhere to think about where you’re going to run that app. So it has that integrated
runtime serverless environment that you can use to go ahead
and run the application. From a best practices
perspective, if you have an
application that is going to be used by, let’s
say, a few hundred users, Apps Script provides the
perfect platform to get started. Apps Script still
requires some coding and some proficiency in coding. This is for what we call
the advanced knowledge workers, or citizen developers. Let’s say you build an
app and it becomes very popular in your organization. Now it needs to be used by,
let’s say, a few thousand users as opposed to a
few hundred users. That’s the time when,
as a business user, you talk to the IT
organization and IT developers, figure out how to
scale up application. And also, potentially, you need
new features– maybe some email or AI capabilities, maybe some
data analytics capabilities. That’s when you can use
Google Cloud Platform, and scale that application,
and build the new features. The second tool that I want
to talk about is App Maker. App Maker is intended to
be a no-code platform, a no-code application
development tool. This is for pure business users,
knowledge workers who cannot code. At this point in
time, App Maker is great for building simple cloud
applications with the data that you are already using
for your business users. If you want something that
is a bit more advanced– if you want more
advanced customization– you can use Apps Script
to customize your app that is built using Apps Maker. So from a best
practices perspective, if you are a business user, you
will start building the app– as long as it’s a simple
cloud application, you should be able
to build with all the visual drag-and-drop tools,
as is illustrated on the slide here. If you want more
customizations, you would go to the IT
department and try to seek some of
their help in order to customize the application. The third tool that
I’m going to talk about is the G Suite Add-Ons. I literally know of
nobody who is just using one or two applications
in their business, right? They’re always using a
suite of applications. For example, if
you’re a salesperson, you’re using G Suite, Gmail,
Events, Calendar, et cetera. But chances are very
high that you are also using a Salesforce or a dynamic
CRM along with this G Suite. So Add-Ons provides the right
tools and the framework for you to get an integrated experience
with third-party apps. That’s what Add-Ons
is intended to do. It provides an
integrated experience. It also provides a
development environment in order to build those
Add-Ons so that they we use multiple applications along
with G Suite, in conjunction with G Suite, in an
integrated experience. So from a best
practices perspective, you’d look for these add-ons– to start with, on the G
Suite marketplace, where the chances are that you’ll
be able to find the right add-on that you need. Otherwise, this is not a
development tool intended for the knowledge workers. Rather it is a framework
intended for use by the knowledge workers. So from a development point
of view, you have to go to IT and ask them to
develop an add-on and make it available
to you, and potentially many of your colleagues
in the organization. The next one is the
G Suite Marketplace. There are over 6,000
ISV applications– both web applications,
productivity tools, add-ons, that are available on
G Suite Marketplace. So if you’re looking to
solve a particular problem, this is probably the
best place to start with. Look to see whether
there is already an application that’s available,
and use that application. And if not, then
you’ll have to look at how to build something in
collaboration with your IT. So if you are in
the IT organization, from a best practice
perspective, you should talk to
them about the app that you need so that, in IT,
you can actually make sure that the application
that you want to make available to the rest
of your organization is secure, it meets all your needs. And then that application can
be whitelisted, and make sure that all the other business
users can use that. The last tool that
I’m led to talk about is the Admin Console. So the Admin Console provides
a number of different tools and techniques to make sure that
the apps in your organization remains secure and the
data in your organization remains secure. With the shifts that
we talked about, now a lot of different
knowledge workers will be building
applications through their entire organization. The role of the IT
now is to become an enabler, a facilitator
for this kind of application development. As a result of that,
it’s very important that IT’s role is to keep the
security of the applications and the security of
the data, and make sure that these apps and data meet
the compliance requirements of the organization. In order to do this,
we are providing a number of different tools,
including whitelisting of the applications. Only the whitelisted
applications can be installed by the
users in your organization. Providing data access
controls via whitelisting APIs and enabling APIs, providing
some data guardrails, as well as monitoring
the app usage and ensuring that the resources
that are allocated from the app are maintained. So those are some
of the ways how we are enabling
the IT to go and be an enabler in your
organization in turn, for knowledge worker
apps to be built. This is an important area
of investment for us. We know that there is a lot
more work to be done here, and we are working on
bringing more capabilities to ensure that, as
IT organizations, you can empower your
business users to build apps and maintain the
security of those apps. So, so far, I gave
you an overview of the different
discrete developer tools and an overview of
what are the industry shifts. I want to take a moment to
summarize some of the best practices that we have learned
from many of the customers that we have spoken to. These best practices, I have
divided them by two personas. One is a knowledge worker, and
the other is IT administrator. So if you’re a
knowledge worker and you are looking to build
an app, your first step should be to identify
what kind of experience your app needs to deliver. Is it a web app that users
are going to access via URL? Is it an add-on that will
be available along with G Suite in the side panel? Or is it an automation–
automation meaning and event-drive app
that automatically does some task for
you in response to some kind of a system event? That would be the first step. The second step is to
lay out the resources that your application needs. These resources could
be, for example, certain compute resources or
certain storage resources. Or maybe you want some
access to resources such as ML models, et cetera. Depending on the
resources that you need, you can think about
what kind of platform that you want to build
your application on. The third is the data
sources and the retrieval. The data sources could
be– for instance, it could be some on-prem system
that you’re already using. If you are in IT, you
have to think about, how will I make this data
available to the knowledge workers so that they
can build our apps? The data sources could also
be some other third-party SaaS services that you
are looking at. And maybe what you want to
access is just a few data items, potentially using APIs. In some cases, you may
want a large amount of data that needs
to be analyzed by the application itself
using some kind of pretty analytics tools. So the fourth step is,
using all of these data from the first three
steps to make sure that you’re choosing the
appropriate G Suite developer tool. If you’re looking to
build a simple application with no code, you will
probably start using App Maker. If you want some customizations
that are a bit more advanced, than you would start
looking at Apps Script, and start using that particular
tool for building your app. If you are looking for much
more advanced data analytics– crunching a large amount
of data, using some email, or if you are looking for
advanced storage such as Cloud SQL, then you would be thinking
about building your app on GCP, the Google Cloud Platform. Those are the kind of things
that you should look at. So now, once you
build this app, you should also think
about how to share this app with the other
users in the organization. This could be, for
example, even IT, providing some amount
of pre-built code for the other knowledge
workers to develop apps on. Or it could be IT enabling
all the enterprise users to use this app via a private
listing on the enterprise marketplace– on the
G Suite marketplace. Or if you’re even looking– if you are a third-party
developer or an ISV, you can use the G
Suite Marketplace as your distribution
platform so that you can reach many different
enterprise customers and have them use
your application. Now, looking at it from an IT
administrator’s perspective, the best practices
are– number one is, make sure that your
business users, the knowledge workers in your
organization, are empowered and they’re aware of the tools. Make the right tools available. For example, you
may want to make App Maker available
for all your business users in the organization–
enable it for them. Or you may want to build some
community around the knowledge workers so that they can
collaborate with each other, share information
with each other, and build the
application on their own. This is important for
you as an IT organization because that reduces
the load on your– and the stress on
your organization, by moving the applications
closer to the business users. The second best practice
is to establish data access and connectivity. If you want your
knowledge workers to be able to build apps
around on-prem data, make sure that
data is available. And the third best
practices is to enforce security and governance. Now when you’re looking
at enabling your business users to install applications
from the marketplace, make sure that they’re secure. If you are enabling
your knowledge workers to build those
applications, then make sure that
those apps are also secured before they are widely
used in your organization. Or you may want to establish
some data guardrails or some quartiles in
the compute to make sure that those apps comply
with those limitations that you enforce. So those are some of the best
practices that we have learned from many different customers. So at this point, I would
like to invite Monica onstage to talk about application
development, and Genentech, and how they’re organized. MONICA KUMAR: Thanks, Satheesh. Hi, everyone, welcome
to the session, and it’s great to be here. Thanks to Sambit and Satheesh
for inviting us here. I have a couple of my colleagues
from Roche and Genentech. So– glad we could
get a team together. So I want to start off with
talking about who we are. So maybe some of the US-based
folks may know Genentech, but Roche is basically a global
pharma company based in Basel, Switzerland, with around– you can see we have
over 100 locations worldwide, with around
95,000 employees. And Genentech, which is a
US-based biotech company, was acquired by Roche in 2009. And ever since, we have been
a member of the Roche group. Another fun fact–
I mean, it’s really a huge number– the 11 billion
Swiss francs in R&D investment. So we basically are focused
on four therapeutic areas– oncology, immunology,
neuroscience, and infectious diseases. And really, we have both
the diagnostics and pharma divisions under one roof. And this gives us the
unique opportunity to actually look at
the patient health care across the whole
spectrum, so right from prevention, diagnosis,
treatment, and then monitoring. And our mission
is really to find those unique and best solutions
to improve our patients’ lives. To really support our business
and to fulfill the mission to have the best solutions
for our patients, we are looking at,
from an IT perspective, how can we actually
simplify the landscape, empower teams with
the right tools, and also support these
new ways of working. Our business is going through
a major transformation today. And what you see on
the left hand side– and just to give
you a background, Roche migrated to
G Suite in 2013. And prior to that, because the
company had been in business for more than 20, 30
years, as some of you know, you tend to build
up on legacy applications, legacy platforms. And lots of custom solutions on
those platforms had been built. So we had sort of a messy
application landscape. And we also have– ever since we’ve
moved to the cloud, we also got these
third-party apps that were sort of
confusing our end users– when do I use this versus that? Microsoft was embedded
in the organization before we moved to G Suite. So a lot of the
questions is, when do I use SharePoint versus
Team Drive or Sites? And so our leadership looked
at this last year, and we said, there is a certain power
in offering our end users a default. And that
default is actually G Suite. So we believe G Suite offers
the right capabilities to make our end users as
productive as possible. But along with G Suite– So the G Suite ++, is really
about these third-party apps that we have also. So we use Smartsheet,
Box, Trello. All of these apps actually
add to that experience, they enhance, and
they meet the gaps that we have just in the
basic Collaboration Suite. So how are we organized to
support this very large, very complex organization? We have a global
IT team oversees that looks at where
is the business going, and what are the enterprise
solutions we need to provide our customers so that they
are not waiting for this and having to do all
this work on themselves. So for example, we are focused
on personalized health care, in the Roche science
infrastructure, ERP, and many cloud capabilities,
even around automation. So that’s something
that global IT provides, those platforms and tools. The functional IT is basically
embedded in the business. They actually have
the closest proximity to what’s going on in
each business division. So for example, our
business functions can be from research,
manufacturing, diagnostics, commercial. So each of these businesses have
their own individual demands, and they have their own
business-critical applications that they work with. And that team actually
sits, and delivers, and drive that global
IT strategy forward. And then, of course,
we wouldn’t be here and be able to do what
we do without hundreds of these knowledge workers
who are both developing, but they’re also
consuming these services. But they are the ones
that are actually building these solutions,
using some of the development platforms we have. And we have a wide spectrum. Given the application
landscape that we have and the complexity of
the business demand, too, we have every– low-code, to medium, to the very
complex apps, a wide spectrum there. And so in the low-code,
we have seen a lot of– because we’ve been on
G Suite for a while. We’ve seen lots and lots
of knowledge workers build app scripts for many,
many different solutions that they want. So for example, Apps Script
comes embedded within G Suite. It gives you the ability to
connect with the G Suite API. So anyone who has
curiosity to solve a problem within their
own group can just pick it up and get started. It offers the integrated
serverless runtime, and it’s no additional cost. So I think this is
something that we have seen grown very organically. We didn’t have to do a whole
lot to support the organization. This is something
people just ran with. In the medium complexity,
we have Apps Script or other web apps
that have evolved to a higher complexity,
where we are seeing the use of GCP and APIs. In fact, we
ourselves, in IT, have built lots of global solutions,
including our employee directory, which
is called Peeps. We have built that
on GCP, leveraging our identity management
systems, HR systems, bringing together the
data so that that Peeps app can be available
both on Chrome as well as on a mobile device. But I think in the last sort
year and a half, two years, we’ve seen a demand for more
intelligent, contextual apps that will reduce the friction
or the barrier of entry to use them. And these apps could be using
some of the cloud technologies like the natural language
processing, machine learning, and AI. We are actually signed
up with Dialogflow, which is part of the
Cloud AI stack on GCP. And we have about 70 digital
assistants and chatbots, either in a PoC or development stage. So there’s huge
interest and a demand from the business in this area. And again, we are
integrating with some of our big third-party systems,
like ServiceNow, Workday, and SAP as well. So today, I actually want to
talk about two use cases, both built with Apps Scripts. And both of these
actually come from our pharma technical business
operations team, which is basically manufacturing. So this team actually has two
manufacturing pilot plants here in South San Francisco. And they really
wanted to have a tool that enabled to do some
sort of workforce planning– so for both technicians
to be able to plan, like, the next weeks and what’s in
the pipeline, and for management to have oversight over
the activities happening in these plants. And so they looked
at– obviously, there are third-party
tools available. There’s a cost associated
with that as well. But given that our
Genentech processes are so customized to the molecules
and the experiments that are being run
in these plants. Just to buy an off-the-shelf
product wouldn’t work. And they could also
have gone to IT. But IT also adds to the
overhead in the sense they need to explain– firstly, get the resource,
explain all their business processes, the roles. And it takes time to
actually deliver it to the pilot plant workers. And so Scott Linnell, who’s
here with us today, the author and the person responsible
for this app script, actually is very much
like some of the knowledge workers in our organization. He saw this problem. And he’s not a
computer science major. He comes from the life
sciences background. He was an intern at
Genentech in 2017, and just dabbled in Apps Script. And along with another
intern, and then later on, as a full-time employee, took
this on and built the app script to address this need. And I think it’s a great
example of what’s possible. You don’t need to wait to
solve a business problem just because you don’t
have IT resources. And again, there’s another
example from the same team, but for a different use case. So there are these
different equipments. There are five different labs
within our manufacturing team. And they have different
equipment based on the roles that the people have. And earlier, it used to be a
very tedious manual process. People would go to the
equipment, sign up on a sheet, like, hey, I want to use
the equipment from 10 to 11 tomorrow– really manual process. And they actually–
this equipment can’t be booked by just anyone. So they’re booked by the role
that you have on the team. And so again, Apps
Script came super handy. Because they could
actually not only see the availability of the
equipment, book the equipment, it’ll show up on
their calendar, there would be an email
sent to remind them, hey, your equipment
is due for return now, and they could also say the
equipment is broken– they’ve used it and it’s not working. They could just schedule
a maintenance right there, through this tool. They have colleagues now,
in Germany, the same team. And they said, we would
like to use this tool, too. And so they’ve localized
that same app script and used it for their German
colleagues and counterparts. Again, a great example
of how empowering your organization and your
knowledge workers to use what’s at their fingertips today. And we’re really proud of
the work that Scott is doing. He even, in fact, ran Apps
Script training for his team there, to help them build more. I want to leave you with
some best practices. Obviously, we’re
not a small company. So some of our best practices
are really centered around how we can scale and support
a very large organization. And the first one is
the enterprise strategy. And this is not just
about seeing technology for technology’s sake. It’s about how can we deliver
platforms and services that actually meet our
business demand. So we look at a
two- to three-year and see how are we positioning
ourselves with the cloud capabilities, with
infrastructure services, application
development services, to enable and
drive that forward? Because the business is
relying on us to do that. And the second thing we
actually really value a lot is this customer experience. So when we think of IT
services, most people just don’t like going to IT. It takes long. You have to open 10 tickets. You have to go here, go there. We try to bundle these services. So we look at what does
an application developer need when they come to us? What does a DevOps person need? What do these
researchers need when they want to quickly
spin up applications? And so we look at how people
are consuming our service, what are they telling about it,
what is their feedback, where can we do better, and
continuously have this cycle with them to improve it. And then the third thing
that we have to drive is the compliance within
all the products, platforms, and services we provide. And this is a proactive, close
collaboration with security, with legal, with
COREMAP, to make sure that anything we
recommend and anything we say, this is
supported by IT, it’s actually complying with Roche
data and privacy standards. So essentially we
are making sure that the heavy lifting
is already done, so that when end users go into
the application landscape, they can actually pick a product
knowing that IT has vetted it, it’s safe to use. The second piece is around
empowering the organization. And this, the first part,
business partnership is essential for us because of
how diverse and geographically dispersed we are. It’s very important to have– we call them IT
business partners. They’re basically
embedded in the business, but they understand
the IT landscape. They can connect the
dots for the business. They can point them
to the right people. They can point them, hey,
you don’t need to build this; there’s already a solution
available for this. So there is this
cross-sharing of ideas, but also solutions
on how business can solve their problem. We also make a very
concerted effort to make sure that
anything that we introduce into the organization,
there’s full transparency on the roadmap, so there
is nothing unexpected or a surprise. So we make sure that we
have our sounding boards, with our stakeholders
and customers internally. We also have user adoption
services regionally, spread across, who are
actually our channels. And they are
communicating new changes that are coming in our
pipeline to all of the users. We also run a lot of pilots. So we’re very– because we want
the organization to be prepared for change, we make
sure that, for example, whether it’s Team Drive,
or it was Hangouts Meet, or they’re a new
docs API, things like that, that are coming. If we open this, run
pilots in our test domain, give early access to developers
so that they are prepared for changes that they need
to make in their applications or in the way they work. And this actually gives us the
early access to their feedback. And we’ve been actually lucky
to have really great partnership with Google to funnel that
feedback back into the product teams so that this feedback
goes there early and often, and they actually know
what doesn’t work for us and what works for us. And the last thing
is around learning. So I think this is also
very critical, especially as technology is changing. There are new
emerging technologies coming, where our business and
our IT is actually ramping up. So we run hackathons. In fact, procurement just had a
Procure-a-thon two weeks back. This is really to say,
let’s bring our top two, three business problems here. Let’s get a team of developers,
UX, business analysts, all of us come together,
and let’s try and solve this in maybe one or two days. And this is a great
way to understand that you’re pushing the
limits of the APIs available, you’re pushing the
limits of how can we address this problem, can
we address this problem, are we too early,
should we then request more feature updates
from the product teams and come back to this later? This really gives us this cycle
of understanding and learning to be prepared to
do it in production. Part about learning is
definitely knowledge sharing. Again, we are huge or heavy
users of Google+ communities. I can tell you that a lot
of our Google+ users rely– in fact, I met Scott through
one of these communities. I just posted something on Apps
Script, and Scott responded. So there are lots
and lots of people that are connecting
with each other, sharing learnings, sharing even
their failures, like, hey, this didn’t work for me, has
anyone else tried this? And so these network communities
are ones where a lot of folks rely on them for learning
and understanding what’s going on in
the organization for specific subjects. And then centers of excellence– we have Roche experts
in specific domains. So for example G Suite app
development, API integration, we now have one on
conversational platforms. So what we do is we
look at the emerging technologies and the
business demand and say, hey, we need a set of
experts on these technologies that are ready to
jump into projects and to help the
business when they need. And so they are at hand to
advise and guide our business as need be. So we’re still
learning, obviously. This is not set in stone. We are learning and
adapting, and we are continuing to do this
to fulfill the need that– basically address what
our patients need next. And with that, I want to
hand it off to Sambit. Thank you. [APPLAUSE] SAMBIT SAMAL: All right. Thank you, Monica. What I’m going to
do is I’m going to talk about the future
of app development, some of the key trends that
at least we see and we hope that you see the same way. So a few things– so if you look at any
productivity platform, everybody provides the
standard mechanism, the same way of sending mail,
calendar, chats, writing docs, receipts, and things like that. But fundamentally, we see three
different market trends or tech trends which is going to
impact this productivity space in next five to 10 years. So what are those three? The first thing that we see
is we have, now, capability to understand the user context. What do I mean by that? So everybody has
a mobile device. So at any point in time,
systems know where you are. And depending on where
you are, the experience can be customized. So that is the context– an example of the context. The second thing that the
systems are good at today is capturing the usage pattern. So what I mean by that
is how you do your work, the systems nor how you
are doing that work. So things can be
customized as per that. For example, if you’re
always offlining something, the systems can know. And based on how and
when you are doing it, we can take actions on that. And the third thing
that happens is, when you go to a
new organization, the way to learn about that
particular organization is you go and ask people. The knowledge in
the organization is there in people’s heads. It’s sort of the
tribal knowledge. Wouldn’t it be better for you
to know in a systemic way? There are some people who
have tried this using sort of structured data analysis. But given the fact that
today we have this knowledge scattered across different
chat exchanges, different email exchanges, different docs, a
way to synthesize that knowledge will become important. And that’s what we’re
calling enterprise knowledge. Using these three,
you can potentially categorize the experiences
that are going to come into three broad categories. I’ve called this as
assistive experience, knowledge visibility,
and process automation. Let’s look at each of these. So this will give you an idea
of what I’m talking about. So if you drive any new
car today, what you can see is there is blind spot
detection in most of the cars. What is that doing? It’s helping you drive better. It’s providing an assistive
capability on driving. You can see the same pattern
emerging in software. So if you look at a chat, and
the moment some chat comes in, it suggests to you some
option based on the context. And why does that help you? Especially on a
mobile device, it helps you give a response
which is relevant. So that is assisting
you in responding. You can see that
if you have used Gmail auto-compose– the
same kind of mechanism. The opportunity here is bring
that to the developer platform so that you can use that
or the knowledge workers can use that to build
assistive experiences. The next thing I’m
going to talk about is this whole idea of
enterprise knowledge. Now, with the
structured data, you can go to your analytics
system and know, for example, who the best customer
is, and is he being spoken to by the best
customer service representative in your organization. Who is the expert in
a particular area? But with enterprise knowledge,
it will be possible for you to, without having any
structured analysis, know who is the expert
and who do we reach out to if we need some help, be
it usual things like 401(k) or anything of that sort. So think about it. When an average worker
spends 20% of the time– if you say that instead
of working for five days, you’re walking for
four days, that’s 20%. Or you can use that day
to do your 20% project. Whichever way you look at
it, that’ll help you do that. The third thing I’m going
to talk about is automation. This use case, all
of us go through. We want to have a discussion,
and we want to have a chat. And what happens
is, before we know, five or 10 email
chats gets exchanged before we set up a meeting. The system recognizes that. So let’s do some
time slots by looking at your calendar
and your ability. And you click– just one click–
and the meeting is set up. Not only that, based
on conversation, maybe it can set up
the agenda, figure out which are there the
documents that are important, and attaches that to
the Calendar invite. All those things will be
possible by automating processes and tasks. So that is the third
big trend you will see. Most of the productivity
improvement and the ensuing developer tools will
capture these three trends. Now to the final section. So what’s new in G Suite? I’m going to talk
about three things. So we are launching a
new Add-Ons platform. Add-Ons has been
there for a long time. But we are going to do
a new Add-Ons platform. What that will help you do is,
instead of driving an add-on for each of the G Suite
apps, you write it once, and it works across all
the different G Suite apps. It will have the user
context, and you can have that customized user context. It will make the
development easier, it will make the
management easier. It’s that uniform experience
across G Suite instead of per host app. The second thing that
we are announcing today is Alpha for data connectors. So what this means
is most of you, as you tried to move
your workload to cloud, you have this hybrid
scenario where you wanted the cloud to work
with your on-prem system. So with this Alpha,
what we are doing is we are integrating Sheets
with the on-prem relational Datastore you have on
your on-prem data center. This could be SQL Server,
this could Oracle, this could be MySQL. So you can have all that
data come in to Sheets and be used in
Sheets, and you can have that hybrid experience. The Third thing that I’m going to
talk about an announce today is what we’re calling G Suite
Marketplace Security Assessment Program. The GSM Marketplace, it
has more than 6,000 apps, as was talked about. It becomes very,
very challenging for people to know
which apps to rely on, which apps not rely on, and
it’s a big challenge for admin. We have partnered with some of
the industry-leading security analysts. And the publisher
of these apps, they can go and have their
apps security assessed. And if they pass the test,
we’ll send them a badge. Then that becomes easy
for the administrator to facilitate an
[INAUDIBLE] buying process. So those are the
three announcements. With that, I’ll
end this session. But your feedback
is super important. It’s a gift for us. So please provide the
feedback, and that will help us improve the system. [MUSIC PLAYING]

The social media app that’s not safe for work


Does your boss bug you on WhatsApp? For new assignments? asking about deadlines? Do you bug him? for seeking leaves and approvals? Now no more. Companies like Hero cycles, Amway India, Dunkin Donuts, Dominoes, RPG group and many others are discouraging the use of WhatsApp for official purposes. Here’s why… Companies have no control or backup of the WhatsApp chats unlike e-mail. When the employee leave, companies discontinue the official e-mail. With WhatsApp, everything is on the employees mobile phone. Also, WhatsApp is not an official mode of communication Because the official conversation is likely to stray towards the non-official coversations like gossip. Incase you lose your phone, sensitive information on WhatsApp is at the risk of being misused Still talking to your boss on WhatsApp? Share this video, and let us know.

Eve Online: Tutorial for Complete Beginners! – Ep 3: Industry! Mining! Crafting!



hey you folks quility here and welcome to another fluid of our EVE online guide for complete beginners in part 1 and part 2 of this series we completed the in-game tutorial technically we have one more step of a tutorial that it's prompting us to do but we can more or less ignore it and now what we're gonna do is we are going to learn first of all we're gonna learn how to travel between systems which is very easy to do and then we are gonna pick up our first career agent job and we're gonna learn the in the industry side the industrial side of EVE Online which is involved doing some mining and some crafting and it's very very very cool by the way control f9 toggles user and face over here so aura here wants us to choose a career agent you know what I'm gonna do because the trial basically over I'm just gonna go ahead and like quit the tutorial here so that we don't we're not getting any of the aura popups sorry or no offense but we don't need you anymore so what we're gonna do is she want us to go to the agency go to the agents and mission tab over here and go to career agents and I said at the end of last episode career acient and mission agents are similar in in a great many ways but career agents give you missions that are well suited as a tutorial as a beginner they will introduce concepts to you and also give you tons of free stuff you don't want to skip on this so we're gonna go career agents all of these career agents are in the same place they're all in the CalSTRS system which is three jumps away they're all at the same space station the federal Navy a can't Naval Academy let's close this for a second to talk about where we are in the top left corner we can see where we are we are in the durapan system which is in the crux constellation which is in the essence region and specifically we are close to planet durapan seven the seventh planet in this system and we're quite near to the 21st moon of this planet that's where we are located at this time the number over here 1.0 is a very very very important part of EVE Online this is the security status of this system 1.0 is the highest security status there is an EVE anything from 0.5 and above I believe is is high sec high security systems although really like point 7 and above is is true high sec as high as possible what does high security mean this means Concord the space cops are very active here if someone were to attack us in this system the space cops would almost instantly warp to us and obliterate the enemy and by that by someone I mean another player not not a non-player character not an NPC not a rat as its referred to an EVE Online but if another player attacked us the space cops would almost immediately jump on top of them and just obliterate them the space cops will kill everyone really really fast the lower the security rating you're in the longer it takes for the space cops Concord to respond and at a certain point they might stop responding in particular once you hit zero that is known as null SEC null security and in fact technically it goes below zero for various things as well but zero and below that is full-on lawlessness anyone can attack you at any time with no repercussions whatsoever null SEC is awesome there's tons of good stuff to do there lots of riches to do but it can make you poop your pants a little bit so it is definitely worth considering because it's fun don't ignore it don't be like no I don't want to go there I'm just gonna play in high security but for the purposes of this beginner's guide that we're doing here we're gonna spend our time mostly in high security so we have to go and get to where these career agents are so how do we do that our career agents we know we're in derp –nt and that's not the button I want to hit sorry right over here our career agents they're all in Callister so we want to set a destination we want to plan to go there two three jumps away so you can again right-click on anything to do stuff hey set destination also in this user interface there's a little button here to set destination if we hit this we're gonna need a new little pop-up over here yeah you might not have thus killing spree thing this is an event that's going on in EVE currently we have now set a destination I don't need this window let me just hide this we have a route so our destination is the cows trisystem our next jump to get there is renin if we go ahead and open up our galactic map by hitting the map button over here well should get a highlighted route we got this blue sparkly route now it's gonna show us where we're gonna go we are in derp –nt we're gonna go through renin then through algal guile I can't pronounce most of these and then over a coaster over here so three jumps one two three all these systems are fairly high security so the 1.0 all the starter systems are 1.0 0.9 that's that's about as high security as you're gonna get in high security it's really high security point nine point nine point nine totally safe nothing for us to worry about from other players over here we'll see other players if they've tried anything and it's possible it would basically be a suicide on their part they would basically be committing suicide to attack you some people will do that and that's that's gonna be okay we're actually gonna learn in a second hey what happens if our ship gets blown up what if we literally literally just blew up our ship right now what if we self destructed how would we deal with that I think there's a good learning opportunity um I'm trying to remember I think if we self-destruct we should get our capsule I've actually never done this you know what let's not do it now because I've got some stuff in my cargo hold that I want to use for a next tutorial anyway okay we've set a route we've got our destination don't worry we'll be building up our ship real soon here it's gonna be exciting we've got a route we've got a destination how do we actually get there well to go from system to system we can't just warp to it systems are too far away for us to warp instead we have to use jump gates or stargates to jump from system to system now they show up in your map as these round circles of little arrow here's a Stargate over here that lets you jump to a system this will let us jump to the troughs quest sorry system this jump gate round circle with an arrow jumps to the renin system hey the writing system is our next stop on our path notice that's yellow when you have a destination a jump gate will be highlighted in yellow to let you know that it's on the next route what I can do here is I can right-click on it now I can warp to it and whatever but let me do is jump just like how we automated the task of docking to a station we're to automate the task of jumping we you're an equipped jump first our ship is in a line to that Stargate then it's gonna activate the warp it's gonna warp to it and then once it's completed the warp it will jump through the Stargate at any point if you decide to sort of change your mind now once you're warping you're locked into the warp but you can just go ahead and hit the stop button by hitting the minus button over here or control spacebar and you can cancel the next step if you decide you don't want to jump you can just sort of control a spacebar and then when you when you end your warp you won't go through if you'd like so this is manually jumping what's gonna happen if we do this it's gonna warp to zero like within zero meters of this thing we're as close as it can possibly get and then jump right away your ship also has an autopilot feature which I will showcase as soon as we are done this jump over here so there's our jump gate all the jump gates look or the stargates look dramatically different it is pretty cool though I got it's a very funky there's some lots of NPC friendly police ships patrolling around this very safe these gates and high security so now we are jumping and we are in a new system we are now in the renin system and why are we all see-through when you jump into a new system and we haven't actually talked about the little things that show up over here the various sort of buffs and debuffs the ill effects when you jump into a new system you are cloaked for one minute you are completely invisible and actually invulnerable as well even if a giant nuclear explosion went off next to you you wouldn't be affected as soon as you do anything this goes away if I were to double-click by the way I haven't talked about this if you double-click in space your ship will turn and start moving in that direction have a nifty doesn't doesn't come up very much but it is really cool so now we're moving in this direction over here as soon as I should that command the cloak broke and I'm technically vulnerable that way if you jump into a system you have a minute to breathe look around make sure everything's cool there you go excellent so we've got that now we have to now jump to the algal Gale system are still two jumps away from a destination so again I could right click and choose jump and what the jump will do again it will align to the target it will warp to within zero and then when warp is done it'll jump through the Jumpgate the other thing I can do is down here this little autopilot button right here the little a at the bottom of your screen if you click this autopilot is engaged the autopilot will fly through your entire route without you having to do anything whatsoever it's very very very convenient but that convenience does come at a slight price instead of jumping to within zero meters of the target right so when we do it manually it warps us to within zero meters of the target and then it's a-me able to immediately jump through the stargate autopilot will warp you to fifteen kilometers away from the target and that means you will then have to fly in a non warp speed to the target now the autopilot will handle that for you it'll drop you out of warp within 15 kilometers fly to the jump gate and then jump through it when it gets close enough but that means that there's gonna be a period of time I don't know if it's gonna take you 10 seconds or 20 seconds I'll append on the speed of your ship you can see here 15 kilometers and there we go we're out of warp and now the ship is gonna accelerate you see the acceleration down here it's all happening automatically it's gonna approach this gate and then jump through it when it gets close if you are in a dangerous area space a low security area space this is a period of time where you are vulnerable to being attacked and it pretty if you're holding if you're a very valuable ship even if you weren't in dangerous area space it might be worth for someone to suicide to kill you and then they'll switch to an altar have when their teammates come over and loot your stuff from your destroyed corpse suicide ganks are a viable gameplay option to destroy very valuable ships you don't have to worry about this with your little critters if someone want to do it they'd be losing money it wouldn't hurt you one bit but you see this whole like delay this is a time when you're sort of vulnerable not only that it's technically it's slower right we would already be in the next system already warping to the next jump gate if we had done this manually instead of being on autopilot autopilot is a little bit slower and a little bit more dangerous but it's very convenient I've gotten toggled off the autopilot here so I will simply jump to the next system here in coaster like this and I'll do it manually at some point we're gonna talk about scar go container see this yellow cargo container this is not the same as the yellow from your autopilot yellow thing is in this list comm service has restricted access this cargo container belongs to someone else if I were to go over there and loot this cargo container I would be flagged as a suspect in a crime and for the next I believe 15 minutes any other player any capsuleer will talk about the lore in a little bit are free to attack me because I'm suspected of a crime now the space cops Concorde will not attack me if I'm only a suspect but other players can so there was anything in their screen that's map yellow other than your autopilot destination so here is the autopilot route to the station that want to go to so I'm gonna go there I'm gonna walk to it sorry doc do it um anything else that's yellow be a little concerned and be careful now luckily by default the game is set up to not let you do things that'll let you be flagged as a suspect or a criminal which is the next level up this little get green pip right over here by our I don't know capacitor loadout or whatever this is called this is your safety on your ship when it's green it's not gonna let you do anything that would get you flagged as a suspect or a criminal if we click on this we can switch to partial safety if I do this now it's yellow now the game will let me do stuff that will get me flagged as a suspect but still won't let me do things that would get me flagged as a criminal so if I were to accidentally say target another player and try to shoot the game would be like whoa whoa whoa whoa this will make you a criminal you're trying to attack an innocent player and it won't let it won't let me do that by default unless I switch the safety to disabled completely so for you in high security space like this you're probably gonna want to leave this circuit to safety on green until you sort of know that you want to do slightly nefarious things you know sometimes it's totally worth going and trying to loot a yellow canister because there might be something really valuable in it I don't know I'm gonna leave that up to you all right here we are docked at the federal Navy Academy and you'll see there's a tab here for agents there's also guests here's everyone who's in the station we got 71 people currently docked at the station we should talk about some of these colors too since we're talking about that these green stars these are people in our corporation in EVE Online you always have to be in a corporation if you're not if you're not in a real corporation a player run corporation you'll be part of a NPC corporation for sort of newbies and these are other people in that corporation doesn't really do anything doesn't doesn't really mean anything but it's there someone here see this guy with the yellow skull this guy's a suspect if he were to fly out into space anyone could attack him without repercussion so he's probably just parked here and waiting for that 15 minute suspect flag to go away I think it's 15 minutes anyway you can also see that in local chat sometimes if I go and expand this and go a local chat so you've got some green things this is everyone in the system so 98 people in this current star system and you can look through here and sometimes you'll see things there's heavy smoker again that's suspect over there and sometimes you'll see people with I guess flashing red stuff those are criminals criminals who will get attacked by space cops if you're in a high SEC system criminals won't last long because the space cops are going to take care of them I may be a little bit wrong about the coloration don't quote me on it and as usual check the comments down below for real experts in this game we'll give you some feedback okay so we are here to do an agent mission and we're going to do the industry mission and learn about mining so the agent list on the Left we've got the business career path exploration advanced military military and industry we're gonna do industry over here so we're going to talk tootinest refastened over here we can double click on her we can right-click on her and say start conversation or we can click this little button over here either way we're gonna have a chat with the mystery so making mountains out of molehills this is a ten-part sort of mission that we've got over here and it's super worth doing the flavour Texas is quite interesting for a lot of these I'm gonna not read these because I'm gonna try to save my voice our mission here is she wants us to mine 1000 units of veld spar feldspar is a very common or she wants us to mine this and return it to her so we have to have 1,000 units of elds bar and then we have to drop it off at this location this location here cow stirs second planet first moon federal Navy Academy that's where we are now she wants us to get this and bring it back to her and if we accept this mission right away we will be given a minor one so I'm it's a mining module at level one mining module our reward for completing this 285,000 disk and an additional two hundred thirty-three thousand if we complete it within six hours it's only gonna take us like five minutes to do it at most but you know keeps you going oh this missions got a little collateral we're gonna have to put up $1 I guess in exchange for this mining thing to accept this this mission sounds great to me I'm gonna go ahead and accept this done so um how do we mind you guys alright let's take a look at our ship fitting we're gonna close this window and we're gonna hit the ship fitting button again we've looked at a couple times the tutorial got us to equip a couple of guns hey that's great but what we don't have right now is the ability to mine we need a mining module ownership to be able to mine some stuff our initial startup ship actually started with one oh you know what this would be a great idea to did a great time to demonstrate what happens if you lose your ship let's talk about that if I go over to my inventory over here so you're fighting Tori it's right so I have my ship here my Bellator excellent I'm gonna left-click on the voucher and I quickly leave ship this is exactly the same thing that would happen if our ship were blown up for any reason we would now be in our capsule this is a ship we're piloting right now this is just basically a tiny little escape pod tiny little ship but it's still a ship if your ship gets blown up in space you will suddenly find yourself ejected out in your capsule here whether your characters are known as capsuleers for this reason and this is a fully functional ship you can fly around with it you can go between systems you can do all that you cannot however fit any modules whatsoever it has no slots so you can't really you can't really do anything with it but you can go everywhere with it and it's totally fine so now that we've lost our ship quote-unquote how do we get it back well first of all we're gonna go into inventory if we check the ship hangar we can see we've got two ships in this in this Starbase there's the capsule which is green because that's what we're piloting and then there's a revelatory here our Corvette so I can right-click on this and I can say make active and then I'll be back into this the interesting thing is well let's say we didn't have it because it had been blown up actually let's do something totally crazy I'm gonna right-click this villager I'm gonna I don't think I have to do this I don't remember I'm gonna strip fittings all the parts that were installed on the developer I'm gonna strip them off by doing this I can I can also do it through the fitting screen but I'll just do this strip fitting so this is now gonna be a naked ship I'm gonna check the cargo hold of the ship so we had some stuff in our ships cargo hold I'm gonna grab all these I'm gonna drag it to the item hangar so this is in the Starbase the item hangers in the Starbase so our vector is got nothing in this cargo hold and it's been stripped of all fittings I'm not gonna right click on this and trash the ship what oh my god it's our only ship you guys what are we gonna do well as a capsule er we are very important people as such our corporation or Empire or whatever the flavor is for it always offers us a complimentary Corvette no matter where we are in the entirety of this game over here on the right just below undock there's a button that says board my Corvette it says click to board your complimentary Corvette we're going to click this we're gonna get a brand new villager shiny and you not a scratch on it lovely an exact duplicate of the ship that we started the tutorial with oh hey look at that if we take a look at the fitting screen we even have our original fittings we have a civilian Gatling gun a civilian miner and a civilian afterburner boom you can always get an extra a new Corvette whenever you want by the way you can rename your ship as well change name brussel sprout yeah it remembers names that you like to use there you go this is now the brussel sprout whoo excellent okay so enough of that we have a mission to do some mining now your default ship does actually come with a civilian miner but a civilian miner is slow seen this tooltip it says it mines at seven cubic meters for every ten seconds actually if we right-click on this and sit click show details so this is the civilian miner it's got numerous different tabs the civilian miner actually doesn't even mine at the 7 meter cubic meters or maybe rounding it's 6.9 oh yeah there we go let's say the base value is 6 the civilian miner mines at a rate of 6 cubic meters per mining cycle which is 10 seconds we have a few mining skills that we started off with with our character so we'd actually mine at 6.90 so that's our speed about 7 oh my god there's a giant thunderstorm outside I can hear the lightning I hope it doesn't kill my my internet or my power yes so this that is that is pretty slow could we do better well we were just given a minor one not civilian again everything that says civilian is garbage we got a minor one as part of accepting this mission so right over here if I right-click on this and say show info mining mount 40 cubic meters and this is before modifiers so right the civilian one is six this is 40 oh my god that's a lot faster so what we're gonna do is we're gonna right-click on this old civilian miner I'm going to unfit and now this miner one that's in here I'm gonna drag it in here boom and then if we mouse over rocks you see we're actually gonna mine at 46 cubic meters per second as a result of our skills oh that is so much better now this has the old civilian Gatling gun because I did go and destroy my ship I'm gonna go ahead and unfit this as well and I'm gonna quip one of these light electron blasters instead I'm then gonna go ahead and load it done and I'm gonna take the rest of these iron charges here just gonna shift-click to select them both I'm gonna drag them both into my inventory over here lovely so I have a minor I have guns I could equip to minors to mind twice as fast but I kind of like the idea of having a gun over here so we're gonna go ahead with this ship and we've got a mine out a little bit of else bar not much we only need a thousand units which is basically nothing so we're gonna undock and for this mission we've got a specific spot we're supposed to mind the Valspar from I don't actually know if the mission says you have to mind it from there I don't know if you have to but we will so um yeah so we have a location to warp to as part of our agent mission age ignition over here warp to location so we're gonna go ahead and do that and there should be a big ol rock for us to mine there may or may not be an enemy hey but that's what we've got guns for right exactly you do solve people in green here people at our part of my starter corporation when you see three people that's what they are they're part of your corporation which right now our again our corporation is relatively meaningless because it's just one of these starter NPC corporations and doesn't really do anything in fact it's just costing us something when we complete missions there's an 11% tax rate that our corporation is charging us so it often is a high priority for people to either create their own like it like tax evasion corporation or join out of the corporation with a zero percent tax rate there are corporations out there that do charge tax rates but then do tend to give you stuff for it so we have just warped out over here and it happens if I turn around I can see the big ol rock we're supposed to mine from but let's say I'm like oh god where is it I don't know it's using like just trying to visually spot things that is not the path to victory instead we're gonna take a look at the overview it's our overview over here right we're using that to see enemies we're using it to see stargates we're using that to find stations but we can also use this to find mine about stuff there's actually a tab over here for mining so there's a general tab a mining tab and a warp to tab you can make more tabs and you can highly customize these tabs but that is not a topic for this warp – these are all the things in the solar system that you can actually right click and warp to include just like random planets here's Cal store 3 is a planet there's not necessarily anything there but you can warp to it the mining tab will do two things one it'll show you anything that you can mind so here's an asteroid over here and it also highlight asteroid belts so there are four asteroid belts in this system we could go ahead and walk to one of the asteroid belts and mine that out but where we are here 6000 meters away from us there is a Valspar asteroid and it is our mission to go and mine that so how do you mine well your mining a laser which we have equipped here works similarly to a weapon what we have to do is we have to target something so this asteroid over here I'm gonna go ahead and lock this target now we happen to know what's behind us there it is it's getting locked on then with it's locked on and selected you're gonna hit your miner now in this tool tip our optimal range with this is 10 kilometers excellent so I can stand here hit this button and we're gonna start mining this asteroid that's it now you'll see the little white circle here when we're shooting this white circle sort of cycled I think every 2 or 3 seconds or something like that it's quite quick with our mining laser it cycles once every 10 seconds and at the end of 10 seconds we will get some of this Valspar if I open up my cargo bay so here's my cargo bay with a Brussels sprout you can see my ammo over here actually what I'm gonna do is I'm going to right-click I'm gonna stack all just stack the ammo together there we go so as soon as this is done a mining cycle we're gonna have a bunch of Valspar or in our cargo bay over here now our cargo bay on a villager has room for 135 cubic meters of stuff which actually isn't terrible this is this a fair amount of space at this point that you'd want for what you need but in the long term it's really not much and in particular in your mining it's not very much this will fill up very quickly now you can find ships with larger and larger cargo bays the very large cargo bays are known as US haulers and various industrial ships they have a large cargo bays and they can carry a lot of things from point A to point B there you go we got some builds bar um there are also dedicated mining ships mining ships are interesting because their cargo bays tend to be fairly small but instead we're going to talk about those grow and bay later on but then they'll have an ore Bay and so this is dedicated storage that only fits or but it's gonna be large in and very quickly in this mission we're gonna be given a venture ship and the venture has five thousand cubic meters of space for or plus it mines a lot faster so we're gonna go ahead and stop the mining over here which I can do by just plugging off my mining laser or just running away this popped up because we have enough no don't have enough I need a thousand units I only have six no man dirt I interrupted that that cycle for nothing yeah we need a thousand units for this so we're gonna let another cycle go by I know it's very exciting content at this point I enjoy mining quite a bit especially since a lot of places the asteroid belts there will often be NPC villains over there that you can spend your time queuing at while you're doing the mining I enjoy doing it while doing things like watching Netflix admittedly in high-security mining there's not a ton of excitement though as enjoyable as it is it's not gonna necessarily be super in like whoa this is crazy sauce but once you if you move to a low-security or even null security area and you do mining there then it's a lot more exciting in that you might get murdered constantly while doing it now that might be a lot of fun or might be very frustrating things of course get better if you're part of a large group of people a corporation a fleets different things like that you have large groups of miners working together there's actually ships that improve the rate at which you mind if they're nearby they sort of command ships often what will happen is you'll have groups of miners working together where they'll fill their cargo hold then eject the ore and some will come by with a freighter and pick up all the ore and then do delivery runs that way while everyone just keeps mining which is great okay we now have over a thousand units so we're gonna go ahead and do is we're gonna go and dock to our station once more right we're returning to the station here and we'll turn in this quest we should get a venture out of this there's some mining easy you can also get ships with mining drones drones are one of my favorite things in EVE Online there are tons of fun to use there's combat drones there's drones for a huge variety from jobs including mining and with the mining drones it's kind of amazing you'd like warp out to say an asteroid belt you release your drones and they just scatter and start mining from all the rocks and they bring it to you and then go back out and they could bring bit to you and I find that that's what's quite cool yeah let's just dock we'll turn this in I think we'll get the venture right away not sure there might be one other mission they might want us to reprocess the or I don't remember the order of this well we'll find out in a second so we've done this we now have to go and turn in this completed quest so over on the right we see two Mestre over here it's in green this accepted mission we can complete it we can also use the shortcut key over here to start conversation which I'm gonna do there we are and we're gonna hit complete mission right down here boom so we're gonna get a bunch of money excellent and she's got another quest for me so if I request another mission excellent so what she wants now is she wants titanium or titanium I should say and if we complete if we give her tritanium she will then give us a venture the venture is the mining frigate it is lovely this is the thing that's got a bunch of cargo capacity as well as massive bonuses to your mining speed this is a great mission we're gonna look at the venture and drill over in a second but yeah we get it for free and then we get some extra money if we finish it fast enough all we need to do is get hurt right a neum so how do we give her tritanium well she mentions there we can use do reprocessing so feldspar which is what we mined let's take a look at our inventory right in our inventory we've got a bunch of feldspar feldspar is just or what we want to do is you need to reprocess the Valspar and get the actual minerals out of it in this case feldspar has tritanium if you right-click on this you can reprocess this over here so it's got an exclamation mark cuz it's like well this will destroy the thing but he okay that's fine in a reprocess the Valspar so it's gonna reprocess 157 well it's not actually it processes it in 100 unit chunks so it's actually just gonna do a hundred of this and leave us with 57 and it's gonna produce something you can see this tooltip it's gonna give us 207 tritanium note that there are variety of skills that impact this reprocessing reprocessing efficiency and belts power processing are all skills you can have and these will all impact how much stuff you get out of this there's also a little bit of tax that you have to pay at the station to use this feature there's ways to lower this and of course you can have player run stations that can have all kinds of different options there too but I'm gonna go ahead and reprocess this so if we look it did take all the Valspar out of our inventory of our ship but if we go to iron hangar we will find the 57 build spar because you have to have at least 100 to process it and we'll also find 207 units of tritanium so we should be able to complete this it says cargo-hold but even if it's in our item hangar we should be able to complete this over here as long as it's in one spot if if parts of it were in one place in parts of it or another we wouldn't be able to complete it but as long as you get it all in one place we should be able to hit complete mission get our venture and a bunch more money so I'm not gonna request the next mission right now because what we're gonna do is we're gonna talk about the venture I go to the ship hangar you'll see you've got a venture over here now it doesn't actually show up in the list on the left why is this this adventure is like it's like an Ikea thing it's currently packed up in a box and you can tell that because it's got a quantity listed let me give you an example if I go over to the item hangar you see these um these maybe these Gatling guns see how they don't have a quantity listed that's because they're not packaged up in a box same thing though the afterburner is a good example both of these say one and one and this one doesn't have a number if I go on right click and say stack all these two afterburners were stacked together in a quantity of two this one is not because it's not boxed up but we can go ahead and change this if I reek right-click on the civilian afterburner first of all note while I can buy this item I cannot sell it from this bottle maybe we'll talk about buying and selling later on but I can't sell this whereas if I right-click on this one I can sell it you can only sell things that have been packaged so if I take this afterburner and I just hit repackage it'll put it in a box there you go see it's got a number now and now if I stack the law stack up and they can all be sold done and done so my ship here this adventure is also in a box I could right-click on the sent of this venture and sell it if I wanted to but I don't wanna what I want to do is I want to assemble the ship boom so now I have quill solos venture it's in the list over here and it's ready to go I guess it still has a quantity no there you go refresh the view by clicking out doesn't have a quantity so we have a venture here now the venture is a frigate class ship it's bigger than a Corvette which is what's here let's go ahead and switch into it I'm gonna right click on this and I must say make active so we're gonna get into our venture and I think it's clearly industrial ship but I think it looks excellent I really love to design the ship visually speaking I think it's just lovely lovely lovely lovely now if we go into our fitting screen this icon over here we have no modules installed on this this is a Barenaked venture so let's fix that we're gonna go into our inventory what I'm gonna do is up Knight my villager over here I'm gonna right click on this and I'm gonna strip out all the fittings so that we have access to them in our inventory again I'm gonna strip you down done excellent and actually I'll take the iron charges and put them in the item hangar so now all our stuff is over here excellent so we're gonna open the fitting window and go to work on a rancher actually let's find out what makes the venture so special if I right click on the venture here or here or anywhere we're gonna go get info show info rather and we're gonna find out about this thing so this is my brussel sprout sorry I've clicked on the Bellator my bed the venture there we go quill solos venture which it can also rename change name get rocked there that's our ship get rocked if I close this and reopen it there get rocked it's a venture here so the venture has these bonuses over here first of all if we have the mining frigate skill for every level of this skill we get a bonus to our mining yield so every cycle every ten seconds when the mining finishes we're gonna get 5% more rocks for every skill level this also applies to glass gas cloud harvesting which is another thing not only that though but this venture even ignoring your skills starts off with a hundred percent bonus to mining so just by the fact that we're flying a venture we get twice as much or during our mining we also have this bonus to ship work or core strength this is a more advanced topic but well if you were in a dangerous area where people did want to like kill you okay normally if you can't attack you would just try to maybe warp away you know right click on something warp and then try to warp out before they kill you excellent you're safe ships can pack various modules that can prevent you from warping away the venture has a bonus to its warp core strength it's very difficult for any one person in fact it might be impossible for one person to stop you from warping away unless they really wanted to this it's really easy to be able to always escape as a venture and escape ganks which is kind of nice again if we're gonna be in high security space it's not much of a thing but I love the venture and it's got tons of space if we go ahead and look at the attributes so it's only got the 50 cubic meters of cart the cargo capacity but it has an ore hold over here with 5,000 cubic meters it can hold tons of ore and mine very fast awesome so let's go ahead and equip some stuff on our ship we're gonna go throw hey we want a mine with it right let's throw a miner one awesome and let's go and put on two guns sure let's do that these light electron blasters we're gonna add one then I'm gonna add the other what I got an error can't fit the light electron blaster because your ship doesn't have any turret slots left but I have an extra slot here what's the deal well while the venture has three high-power slots it only has capacity for two turrets let me show you where we can see that first of all if we get info we can go to the fitting tab over here umm high power slots three well we're using two of three right now we got three medium and one low but there's an icon over here this is how many turret hard points we can use we have room for two turrets actually you can see that on a fit as well right up there let me um let me strip this down again yeah don't ask me again there you go so you can see how they're empty if I go and put a miner module a miner module is used as a turret slot there we go one of our turret slots is filled if I put in an electron blaster the second turret slot is filled it was a bit of a graphic glitch there but it's filled I can put something else in the high slot but nothing that counts as a turret so that will affect your design there's lots of great stuff you can put in there I'm quite partial on putting a salvage module oh by the way your screen might look a little different your screen might look like this instead of like this we're gonna talk about what you can do with this later on both the hulls and fit screen and the hardware screen let me just close this for now so just keep in mind there is a limit to the number of turrets and sometimes there's a mismatch so we can do this the thing is if we're gonna be mining with this thing really what we want our two minor modules now unfortunately I don't have another minor one I could if I remove the gun here I could put in one of our civilian miners we know these civilian miners are haribol and they're really slow what it really like is another minor one how do we get one of these well for that we have to turn to the market so let me close these windows and we're going to talk about the market so there's a button over here for the regional market this is where you can buy and sell everything in the game and it's worth noting as far as I know you will never be selling anything to non player characters only players will buy stuff from you there can be non player characters sellers for certain basic items in the game that will be provided in there that you know it's sort of bootstrap the economy right these these items exist because some NPC somewhere sells it but almost everything you're gonna buy in practice is actually gonna be from a player and not a non-player character there's tons of different categories of stuff that you can go through you know plan if your infrastructure command center that sounds quite of interesting ships oh I want to I want to buy a battle cruiser sure a standard battle cruiser from the Gallente people who have brutix that sounds quite cool oh that cost thirty nine million ask well that's quite expensive actually it's cheaper than I would have thought but to be honest how much money do we have if you open a character sheet or if you mouse over your character you'll see it there I currently have eight hundred and thirty one thousand discs you'll probably have something fairly similar if you've been following along with this so I mean we're not buying one of these but and this was made by a player all these are being over sold by a player over here now worth noting that the sorting you can sort by price I think by default it actually sorts by jumps now this is how far away something is station isn't literally the station you're in now and this is something one jump away two three three three five jumps away and so on your station won't necessarily have the cheapest one so which is clearly the case of brutix there's someone in the station selling this brutix for effectively 50 million ask but if i sort by price we can find one for 39 million if we're willing to just travel three jumps away which is nothing so I tend to like sorting by price and then sometimes what I'll do is I'll look okay find the station if I want to buy it here that's not necessarily worthwhile well we're not here to buy a brew takes what we want to buy is we want to buy a mining laser now I don't know where and here it is it could be in any kind of category it's bright I think it's an ship equipment but let's let's pretend I'm not sure we're going to type in in the search here I'm going to type in mining one mining I or maybe there's one oh it's minor that's the problem minor I hey there he is so we've got two categories or there's something called minor I in here oh my god my power just died so my Internet's probably gone I'll probably get this connected in a second so but there's blueprints there you can buy and then there's the actual component itself yeah it's not gonna give me any prices cuz my power just died folks were 39 minutes in 38 minutes then I'm gonna put a cut in here anyway couldn't talk really fast before I get to connect my computer dies thanks for watching I'll see you next time bye bye

Northern Australia Investment Forum



TRANSCRIPT In the Asia-Pacific lies a vast untapped land,
a land rich in resources, arable farmland and energy; a land with an advanced stable
and secure economy in close proximity to Asia. If you’re thinking of investing down under
maybe it’s time to turn your thinking this way up. Australia is the only major developed economy
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data is up. To help locate vast deposits of coal, iron
ore, copper, lead, zinc and aluminium in proven underexplored or unexplored sites. Infrastructure investment is up, boosted by
the $5 billion Northern Australia infrastructure facility from the Australian government. Already over 50% of seaborne exports leave
from Northern Australia. Demand for high quality protein and value
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because by 2050 half the world’s population will live in the tropics. In an ancient land, home to the world’s
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upside. Northern Australia, the opportunities are
up. Visit Austrade.gov.au. [END TRANSCRIPT]