Managing devices with Microsoft Intune: What’s new and what’s next – BRK3036


>>GOOD MORNING.9:00 A.M.>>PRETTY EARLYIN THE WEEK TO
BE ASLEEP.I AM PAUL MAYFIELD AND I LEAD ATEAM FOR MICROSOFT INTUNE.>>I AMTERRELL COX.THE NUMBER OF TIMES THAT PEOPLE CALL ME PAUL MAYFIELD YOU WOULD NOT BELIEVE.>>WE HAVE BEEN TOGETHER SINCE
2013 ON THE PROJECT.IFYOU WILL REMEMBER BACK TO
201,THAT WAS A TIME WHEN AN
ASPIRING ARTISTFROM SOUTH KOREA
HAD JUST GIVEN US GA NGHAM STYLE.DO FOLKS REMEMBER WHAT THE FIRST
PROGRAMSTATEMENT SATYA MADE?A LESSER KNOWNFACT HE ALSO ANNOUNCEDTHE ENTERPRISEMOBILITY SUITE WHICH HADN’T
EXISTED TO THAT POINT.THE IDEA BEHIND THAT WAS IT WOULD BRING ASSURE DIRECTORYAND MICROSOFT INTUNE TOGETHER AND
PROVIDE THE MANAGEMENT AND
PROTECTIONFOR MICROSOFT OFFICE365 WHICH WAS AVAILABLE AND
WOULD PROVIDE THE PRODUCTIVITY EXPERIENCE FOR THE END USERS.AT THE TIME WHEN WE WERE LAUNCHING EMMS AND LAUNCHING IOS OFFICE,INTUNE WAS A BIT OF
ATOUGH CELL BECAUSE IT WAS ACLOUD PERFORM.WHEN WE WOULD TALK TO
CUSTOMERS IN2013/2014,WE WOULD
HEAR WE LOVE YOUR VISION AND WE
DON’T KNOW THAT WE ARE
COMFORTABLE GOING INTO THE CLOUD
YET,ANDYOU FAST FORWARD TO
2018,IT’S A COMPLETELY DIFFERENT STORY.THINGSLIKE GDPR HADN’T
BEEN ON THE RADAR FOR CUSTOMERS OR VENDORS AT THAT TIME.IT’S TO THINK THAT SUCH
A TRANSFORMATION HAS HAPPENED IN
THE COURSE OF THE FIVE YEARS AND
WE HAVE HAD TO ADAPT OUR PRODUCT
S TO DEAL WITH THAT REALITY.THANKFULLY WE PLANNED FOR A
CLOUD PLAY FROM THE BEGINNING AND THAT’S REALLY PAID OFF.WE HAVE LEDGERED MERGED TO
WHERE WE HAVE INTUNE AND
MICROSOFT365 FLEXIBLE MANAGEMENT.WE HAVE ONE OFFERING WE CELL FOR
USERS,WHICH IS FOR PEOPLE’S LAPTOPSAND PHONESTHE
BREADAND BUTTER OFWHATHAS
BEEN –WE HAVE AN OFFERING IS SMV,SO FOR SMALLERCUSTOMERS THAT HAVETHE MICROSOFT365 BUSINESS
SUBSCRIPTION THATHAVE OFFICE
USE ON MOBILE AND WINDOWS
AS WELL AS MANAGE THE DEVICE AND
CONFIGURE THEM.FINALLY WE HAVE LAUNCHED A
VERSION FOR EDUCATION WHERE A
TEACHER IN A K12 ENVIRONMENT CANPROVISION WINDOWS,ANDROID
DEVICES AND USE THEM IN THE
CLASSROOM.SOON WE HAVE ANINCOMINGINTUNEUSER LICENSES EVERYTHING THAT I
JUST TOLD YOU THAT COVER
EVERYTHING AN END USER MIGHT USE.WE HAVE85,000 CUSTOMERS AND WE
ARE EXCITED ABOUT THE MOMENTUM AND WE SEE THIS TRANSFORMATIONFROM 2013 THEN CLOUD WAS
SOMETHING THAT WAS MAYBE GOING
TO BE ACCOMMODATED TO2018 WHERE
EVERYBODY HAS THIS AS PART OF
THEIR CORE VALUE AND WHEN YOU
SEE WHAT WE ARE DOING,IT’S MORE
AND MORE ABOUT THE CLOUD ALL THE
TIME.WE ALSO HAVE A NUMBER OF PARTNER
S IN THE ECOSYSTEM AND HERE IS A
FEW CATEGORIES.THIS IS NOT A COMPREHENSIVE LIST
BUT ACROSSMOBILE DEFENSE THREAT
TELLING US THAT WE HAVE A DEVICE
SHOWING A RISK SIGNAL ,SECURE
RESOURCES ACCESS,AND THEN MANAGEMENT PARTNERS WHERE WE CAN DO THINGS.WE WILL TALK ABOUT OUR PARTNERSHIPWITH GM A LITTLE BIT LATER.WE HAVE SEVERAL PARTNERS BUILDING INTUNE AND EMS
TECHNOLOGY DIRECTLY INTO THEIR
MOBILE APPLICATIONS SO, THESE
THINGS WILL LET YOU TAKE YOUR OFFICE365 DATA WHICH HAS BEEN
PROTECT ED AND SECUREBYINTUNE
SO YOU ARE ABLE TO MAINTAIN
CONTROL OF YOUR DATA.A LOT OFMARKET MOMENTUMAND WE
ARE REALLYTO SHARE
WITH YOU ABOUT THE UPCOMINGHERE.INTUNE AND WE WILL FOCUS MOREONINTUNE IN THIS SESSION. I WANTTO MENTIONTHAT WE ARE–
LET ME WALK YOU THROUGH THIS.WHAT CON FIG MANAGER DID A GREAT
JOB FOR WAS OS DEPLOYMENTDEPLOYMENT,132 APP MANAGEMENT,CONFIGURATION MANAGEMENT AND THE
THINGS YOU SEE LISTED HERE. IF YOU TAKE YOUR CON FIG
MANAGER DEPLOYMENT AND ATTACH IT
TOMICROSOFT 365 CLOUD.WE WILL SHOW YOU HOW WITH FOUR
CLICKS OF MOUSE YOU CAN ENABLE CO-MANAGEMENT ACROSSYOUR
ENVIRONMENT FOR YOUR EXISTINGCONCONFIG DEVICES. YOU GO TO CONFIG AND SAY YOU
WANT TO MANAGE YOUR DEVICESAND
THAT ATTACHES THAT TO CLOUD AND
GIVES YOU A WHOLE SET OF
SCENARIOS.YOU CAN BRING WINDOW S AND IOS
MAC TOGETHER.YOU CAN SET UP A FIRST BOOT
EXPERIENCE FOR YOUR WINDOWS
DEVICE WHERE IT PROMPTS THE USER
AND PROMPTS FOR YOUR
CREDENTIAL AND GETS IT ALL READY
TO GO.YOU GET A WHOLE SET OF MODERN
SECURITY TECHNOLOGIES A SECURE SCORE,WHICH YOU WILL
HEAR ALL ABOUT ATIGNITE .YOU HAVEEL POLICY OPTIONS AND WE WILL TALK ABOUT OUR SECURITY
BASELINE FUNCTIONALITIESAND
SOME OPTIONS THAT WE ARE GIVING
YOU TOMIGRATE AGAINST GP OR
ACCOMMODATE GP IF YOU WANT TO.YOU WILL HAVE ACCESS TO MODERNVPP SCENARIOS,ACCESSING APPS
FROM THE SCORES AND THE WHOLE INTEGRATIONFROMTHE MICROSOFT365 STACK.YOU KNOW THERE IS A WHOLE SET OF
WORK FLOWS USING DESKTOPANALYTICS WHERETHE FLOWS YOU CAN DETERMINE AND
AUTOMATICALLY CREATE GROUPS AND
UPGRADE TO THE DEVICES THAT ARE
KNOWN TO BE SAFE TO UPGRADE. IF YOU ARE A CUSTOMERS USING CON FIG MANAGERAND MAYBE NOT READYTO MAKE THE BREAK ANDGO TO
CLOUD DEPLOYMENT, ALL OF THE
OPTIONS ARE AVAILABLE TO YOU.YOU WILL PROVISION THINGS IN IN THE MODERN WAY IF COMING
FROM THE CLOUD BUT WE HAVE A
WHOLE SET OFRICHTECHNOLOGY OF
INTUNE COMING THAT WE WILL TALK
ABOUT IN THE PRESENTATION. WE FEEL LIKE WE HAVE A PLACENOW WHERE INTUNE ISA VIABLE
ENTERPRISE SOLUTION.WE WILL TALK ABOUT THAT IN THE
SHOW.LET’S SHOW YOU AN EXAMPLE OFHOW
WE BROUGHT THE VALUE TOGETHER. I WILLWELCOMESHIM PA PATTL.THIS VIDEO THAT SHE IS PLAYING ISSHOWING YOU A DETONATION OF
WHAT WE HAVE DONE INSIDE THE
LAB.THIS IS AN END USER WITH AN
UNPATCHED MACHINE THAT WAS
DOWNLOADING A MALICIOUS ATTACHMENT AND IT GOES THROUGH A
OF ATTACKS THAT
RESULTS IN AN ESCALATION OF PRIVILEGE.THE TEXT ON THE LEFT IS THE
ATTACKER’SCONSOLETHIS IS STARTED TO BE BOT NETTED.IF YOU GO TO THE ATPSECURITY
CONSOLE,WE HAVE A SET OF
EXPERIENCES THAT WEDEVELOP FOR SEC,C OPS.YOU CAN SEE THAT THE SIGNALS IN
THE CLOUD AND AI HAS IDENTIFIED A SERIES OF EVENTSTHAT ARE
SUSPICIOUS OF THAT DETONATION
AND THERE IS A RED ONE HIGHLIGHTED
AS A HIGH IMPACT INCIDENT.THIS IS THE POINT AT WHICH THE
PROCESS WAS ABLETO ELEVATEITS
PRIVILEGE ON THE DEVICE. YOU COULD SAY IT’S PRETTY GREAT THAT WE ARE ABLE TO SHOW A
DEVICE GETTING COMPROMISE AND BE
ABLE TO DETECT IN THE CLOUD THAT
A HIGH SECURITY INCIDENT WAS
HAPPENING. WE ARE ABLE TO DO MORE BECAUSE
WE HAVE ADDITIONAL ASSETSIN THE
MICROSOFT 365 CLOUD.IF WE GO TOINTUNE OF THE MICROSOFT365.SHIV WILL GIVE THIS A NAME AND
WE WILL PICKTHE WINDOWS 10
PLATFORM.WE WILL DEFINE WHAT DOES IT MEANTO BE COMPATIBLEWITH WINDOWS
STANDARDS.HE WILL SELECT WINDOWS ATP AND
HERE WE HAVE THE DROP-DOWN THAT
SAYS WHAT IF DEFENDER TELLS US
WENOTICED A LOW,MEDIUMOR HIGH RISK,THAT WILL CREATE THIS POLICY THAT HAS THIS DEFAULT
ACTION IN PLACE THAT WE WON’T
CUSTOMIZE IN THE INTEREST OF
TIME THAT MARK IT IS DEVOICE
NONCLIENT.NONCOMPLIANT .DEFENDER WILL SIGNAL THERE IS A RISK AND INTUNE WILL MARKIT —
THERE IS A POLICY THAT SAYS WHEN
THE DEVICE IS NONCOMPLIANT WILL
NOT GET ACCESS TO RESOURCES AND
WILL SHUT OFF AUTOMATICALLY .WE HAVE PULLEDTHE INTELLIGENCE TOGETHER ACROSSMICROSOFT CLOUD
TO BRING VALUETO WHAT WAS
TRADITIONALLY ON PREMOLAR ILLS
ASSET.IFON — PREMOLAR ILLS
ASSET.IN THIS CASE DEFENDER AT MIGHT
NOT BE RUNNING ON THAT MOBILE
DEVICE,BUT OTHER PARTNERS WOULD
BE AND THEY CAN SEND A SIMILAR SIGNAL,ACROSS IOS,WINDOWS,MAC,WE CAN TAKE SIGNALSANDAUTOMATE THE WINDOWS
CONTROLS TO YOUR ENVIRONMENT. THAT SHOWS YOU HOW WE HAVEBROUGHT TOGETHERTHE.WE ARE TALKING ABOUT THE
MICROSOFT365 ADMIN CENTER.IT WILL HAVE SEVEN NAVIGATION
POINTS ON IT.YOU SEE THEM LIST THERE HAD BUT
ONE IS LISTED FOR SECURITY AND THAT IS WHERE YOU SEE YOUR
SECURITY CENTER ATP THAT YOU
SHOWED.YOU DON’T HAVE TO KNOW ABOUT
SEVERAL DIFFERENT PORTALS TO GO
TO IF YOUR JOBIS THE ENDPOINT
USER COMPUTERRING,SO JUST TO
GIVE YOU THE IDEA,HERE IS WHAT YOU SEE AT ADMIN.MICROSOFT.COM,THIS IS THE CENTRAL HUBFORTHE
MICROSOFT ADMIN CENTER AND THE
LEFT IS HIGHLIGHTED FOR DEVICE
MANAGEMENT AND THAT CLICKS YOU
INTO A DASHBOARD YOU WOULD SEE THAT BRINGS TOGETHER ALL THE
DEVICE MANAGEMENT OFFERINGSIN
MICROSOFT 365.WHEN YOU ATTACH YOURCONFIG
MANAGER TO MICROSOFT 365 CLOUD,ALL OF THESE SHOW UP IN THIS
EXPERIENCE AND YOU START TO
OPERATOR ON THEM.FOR THE REST OF THIS SESSION WE
WILL DRILL INTO THE SPECIFIC
TECHNOLOGIES AND WORK FLOWS WE
HAVE BROUGHT INTO THIS
EXPERIENCE.TO START WITH THAT, TERRELL WILL
WALK US THROUGHTHE IOS.THERE ISBYOD DEPLOYMENT
SCENARIOS WHICH IS ABOUT AN END
USER BRINGING THEIR PERSONAL
DEVICE TO DO SOME LEVEL OF WORK,CORPORATELEVEL TASKS, OR
THERE IS THE CORPORATE-OWNED SCENARIO WHICH MEANS YOUR IT
ORGANIZATION IS PROVISIONING AND DEPLOYING
DEVICES TO YOUR END USERS SO
THAT THEY CAN WORK A
CORPORATE-OWNED DEVICE.FOR IOS THREE DIFFERENT SCENARIOS.FOR YOD,TWO SCENARIOS.WE WILL START WITH SIMPLEST
VERSION WHICH IS WHERE WELEVERAGE OR APP PROTECTIONPOLICIES THIS ALLOWS YOU TO THE
PROTECT YOUR CORPORATE DATA
WITHOUT NEEDING TO ENROLLTO ENTIRE DEVICE.IN A BYOD SITUATION YOU DON’T
NEED TO DO COMPLEX CONFIGURATION
,YOU WANT TO MAKE SURE THAT
YOUR CORPORATE DATA IS PROTECTED.THIS WORKS FOR ALLMICROSOFT APPLES ANYTHING TO THIRD PARTYAPPS AND LOBSTHAT HAVE LEVERAGE EDTHE SDK AND YOU CAN ENROLL THIS
DEVICE FOR MANAGEMENTUSING–
YOU CAN GREAT IF YOU WANT TO DO
ADDITIONALCONFIGURATIONS IF
YOU WANT TO PUBLISH APPS,PUSH A
WI-FI PROFILE,YOU NEED TO DO
SOME ADDITIONAL LEVEL OFCONTROL
AND CONFIGURATION OF THESE
DEVICES.THE THIRD OPTION IS FOR MORE
LOCKED DOWN SITUATIONS WHEN YOU
NEED MORE COMMAND AND CONTROL OF
THESE DEVICES.I’LL BE HONEST WHEN THIS MAY BE
THE WAY THAT APPLE TALKS ABOUT
THESEVERSUS — AND WHAT THEY
DESIGNED THIS TECHNOLOGY FOR BUT
IN THE REAL WORLD WE SEE
CUSTOMERS PICKING BETWEEN THESE
TO MEET THEIR NEEDS,SO DO WHAT
WORKS BEST FOR YOU.IN THE CORPORATEOWNED WHERE YOU
ARE USING SUPERVISORMODE YOU CAN TACK ADVANTAGE OF DPP,DEV.,APPLE SCHOOL BUSINESS MANAGER.YOU SHOULD LOOK AT THIS IF
DEPLOYING KIOSK DEVICES OR IF
YOU ARE DEPLOYING DEVICES FOR A
CLASSROOM,FOR EXAMPLE, AND YOU
WANT TO MAKE SURE THAT DEVICE IS
LOCKEDDOWN AND THE STUDENTS
AREN’T GOING TO BE CHANGING THE
DIFFERENT SETTINGS ONIT.SPEAKING OF ENROLLMENT, ONE OF
THE PIECESOF FEEDBACK THAT WE
HAVE HEARD IS THIS IS GREAT AND I CAN GET EVERYTHING DEPLOYED
AND IT’S SIMPLE FOR MY END USERS TO GET THEIR DEVICE UP AND
RUNNING BUTI HAVE ADDITIONAL
SECURITY NEEDS ,PARTICULARLY WE
HERE THIS FROM CUSTOMERS IN THE
FINANCIAL SEGMENT AND ONE OF THE
CHALLENGES WITH THE FLOW THAT WE
HAVE WITH APPAPPLE WHEN YOU
FIRST LOGGED ON WE COULDN’T DO
— AS PART OF THE FIRST LOG ON, BUT NOW WE CAN.YOU GET THE DEVICE SET UP,THE
FIRST TIME THAT YOUR END USER
STARTS THE DEVICE UP,THE COMPANY PORTALWILL BE DOWNLOADED AND THE USER WILL
AUTHENTICATE,LOG ON USING THE
COMPANY PORTAL ANDAT THATPOINTTHE USER DEFINES KICK IN .WHATEVER THE POLICY THAT YOU PUT INTO PLACE WILL BE REQUIRED
BEFORE THEY CAN EVER ACCESS THE
DEVICE. IF YOU WENT TO THE KEYNOTES
YESTERDAY, YOU KNOW THAT ONE OF
THE PRIMARY VALUABLES THAT WE
ARE DELIVERING WITH M365 IS TO
EMPOWER OTHER END USERS,TO GIVE
THEM THE BEST POSSIBLE EXPERIENCE TO BRING OUT THEIRCREATIVITY. ALSO PART OF INTUNE WE DON’T
THINK THAT APPLIES TO
PRODUCTIVITY APPS. I LOVE THE OFFICE APPS BUT I
THINK THAT MANAGEMENT APPS NEED
TO LOOK GOOD TOO,SO I AM PROUD
OF THE WORK THAT OUR TEAM HAS
DONE TOGIVE A FACELIFTTO THE
PORTAL.OUR APP STORE RATINGS ARETHROUGH THE ROOF COMPARED TO
OTHER OPTIONS THAT YOU MAY BE CONSIDERING AND WE FEEL THAT THE FACELIFT THAT WE ARE GIVING IT
PUTS IT MORE MANY LINE WITHTHE
OTHERS THAT MICROSOFT IS
DELIVERING.WE NOW HAVESUPPORTFOR
MULTITOKEN ENROLLMENT AND YOUCAN MANAGEMENT ANDDELAYSAND MAKE SURE THATCOMPAT IS
READY.YOU CAN LEVERAGE OUT LOOK FOR
THIS AS WELL.I LOVE TO MANAGE BROWSER DON’T YOU?IT GETS THE JOB DONE.THIS IS PART OF THEOFFERING
THAT INTUNE HAS TO MAKESURE
THAT IT’S PART OF OUR DATA
PROTECTION SOLUTION.YOU EMPLOY IT WHERE YOU WANT TO
PROTECT CORPORATE DATA AND USER
WANTS TO CLICK ON URL IN
CORPORATEE-MAIL OR DOCUMENT AND
THEY WANT TO LAUNCH OUT AND YOU
WANT TO MAKE SURE THAT YOU CANAPPLYCUT,COPY,PASTE AND THAT IS MANAGEABLE BUT WHEN IT COMES TOBROWSING IT LEAVES MORE TO BEDESIRED. I DON’T THINKANYBODYMANAGES AS
THEIR BROWSER.BY MICROSOFT EDGEIS AVAILABLE .WE HAVECOMPATIBILITY WITH THE
BROWSER. YOU CAN DO APP PROTECTION
POLICIES, SINGLESIGN ON,SEPARATION OF P CORPORATE IDENTITIES,YOU CAN BLOCK SITES
AND MANAGE THE FAVORITES AND
YOUR USERS ARE GOING TO BE SO
MUCHHAPPIER WITH THE BROWSING
EXPERIENCE AND WE WILL CONTINUE
TO SUPPORT THE — FROM A USERSTANDPOINT,MICROSOFT EDGE IS
THE WAY TO GO.LET ME SHOW YOU HOW THISWORKS.THESE ARE THE TWO SETTINGS I
WILL SHARE FOR MY DEMO. YOU CREATE APP PROTECTION POLICY AND I HAVE CONFIGURED THAT ITWILL RESTRICT CUT,COPY,PASTE
ACCESS,AND THEN THE SECOND LINE
THAT ISHIGHLIGHTED IS
RESTRICTING WEBCONTENTTO
POLICY MANAGED BROWSERS AND NOW
WE HAVE OPENED IT UP TO INCLUDE
EDGE ASWELL. I AMUSING OUTLOOK.AS YOU KNOW,ONE OFBENEFITS OF
OUTLOOK IS I CAN VIEW MY
PERSONAL AND CORPORATE E-MAIL ALL IN THE SAME APP.RIGHT NOW I HAVE THISOPEN TOMYPERSONAL E-MAIL SO YOU SEEOUTLOOK.COM AND I AM SOMETHING OF RED SOXFAN,SO FOLLOWING
THAT, BUT WE ARE HERE TO DO WORK
SO I WILL OPEN UP AN E-MAIL FROM
A COLLEAGUE OF MINE WHO SENT ME
A URL TO LEARN MORE ABOUT
IGNITE.I AM INMY PERSONAL CONTEXT
RIGHT NOW.WHEN I CLICK THAT LINK IT IS
OPENING UP SAFARI AS YOUCAN
SEE.THAT IS A LITTLE SLOW. LET ME SWITCH BACK TO OUTLOOK
AND TO MY CORPORATECONTACTS.THIS IS MY WORK ACCOUNT.I HAVE A VERY SIMILAR E-MAIL
FROM MY COLLEAGUE PETER AND I’M
GOING TO CLICK THAT LINK AND NOTICE IT IS OPENING UP
AUTOMATICALLY INEDGE.I WILL SWITCH TO NOTES APP WHICH
IS NOT A MANAGED APP AND NOT PROTECTED UNDER POLICY.IT SAYS YOUR ORGANIZATION’S DATA
CANNOT BE PASTED HERE.IF I WERE TO DO THAT FROMSAFARI, IT WOULD PASTE THEINFORMATION INTO THE NOTESAPP.[APPLAUSE]
EXCELLENT, WOW,WE ARE OFF TO A
GOOD START.LET’S GO FROM IOS TO ANDROID AND
I WAS USING THE EDGE APP AS A
BRIDGE THERE BECAUSE IT’S
SUPPORTED ON BOTHPLATFORMS. ON THE ANDROID ASPECT OF INTUNE, LET’S TALK ABOUT ANDROID
ENTERPRISE. THOSE OF YOU WHO HAVE BEEN
MANAGING ANDROID DEVICES FOR A
WHILE HAVE BEEN ON THIS JOURNEY
WITH US AS WELL.PRELOLLIPOP,SO PRIOR TO ANDROID 5,THE MAIN WAY OFMANAGINGANDROID DEVISE WAS VIADEVICE TO
ADD MINUTE NOW CALLED LEGACY
MANAGEMENT.IT LEFT MANAGE TO BEDESIRED
FROM THE MANAGEMENT CAPABILITY
AND THE END USER EXPERIENCE WAS
JARRING.THEY GOT A REALLY SCARY POPUPS
THAT WE HEARD COMPLAINTS ABOUT,AND THERE WERE SOME REAL GAPS IN
TERMS OF SECURITY,SO YOU WERE
OPEN TOATTACK FROMMALWARE
BECAUSEAPPLESWERE INSTALLED FROM UNKNOWNSOURS AND THERE
WERE ISSUES FROM DIFFERENT
FRAGMENTATIONS. STARTING WITHLOLLIPOP,ANDROID
HAS BEEN INVESTING IN THEIR
ENTERPRISE SOLUTIONS TO MAKEIT
MORE MANAGEABLE AND SECURE.THEYINTRODUCEDWORK PROFILES WITHANDROID BOT AND HAVE BEEN
INVESTING EVERSINCE AND THIS
ALLOWS YOU TO CREATE APROTECTIVE BEHAVIOR AND WITH
ANDROID 9 OR ANDROID P COMING OUT MOSTRECENTLY,THEY HAVE
BEENPROGRESSING TOWARDDEPRECATING THE DEVICEELING MANAGEMENT.ANYDEVICES THAT ARE UPGRADED TO
ANDROID Q YOU CAN NO LONGER
MANAGE THE LEGACY DEVICE ADMIN
ASPECT.THE THING I WANT YOU TO HEAR AND
TAKE AWAY IS DON’T FREAK OUT,WE
ARE COMMIT AND SUPPORTING ACROSS
ALL OF THE DIFFERENT SCENARIOS,SO LET ME DRILL INTOTHEM.YOU DON’T HAVE TO ENROLL THEDEVICEAND IT’S CROSS PLATFORM. THE OPTION PROVIDED IS THE WORK PROFILE AND THIS IS WHERE YOU
CAN CREATE A CONTAINER ONEND-USER’S DEVICE THAT YOU
CONTROL AND YOU PROTECT THE DATA
IN THAT CONTAINER AND YOU CAN
DEEMPLOY APPS TO IT AND DO
LIGHTWEIGHT CONFIGURATION OF
THAT CONTAINER.AS WE WERETHINKING ABOUTWHICH
IS RIGHT FOR YOU,THE POLICY IS
GREAT IF ALL YOU NEED TO DO IS
PROTECT YOUR DATA ON A SET OF
APPS,LOBS THIRDPARTIES WITH SDQ.K.IF YOU NEED TO PUSH APPS TO THE
DEVICE OR DO WI-FI SETTINGS WORKPROFILES ARE A GOOD CHOICE FOR YOU.IN P CORPORATE OWNED SCENARIO, WE HAVEDEVELOPED ANDROIDENTERPRISE DEDICATEDDEVICE ORKIOSK MODE.THOSE OF YOU WHO AREGOOGLE FANS
THEY WERE CALLED THIS CORPORATE
OWNED SINGLE USE,BUT THAT
WASN’T DESCRIBING THE FULL RANGE
OF CAPABILITIES FOR THIS SCENARIO BECAUSEYOU CONDITION
LOCK THE DEVICEDOWN TO MULTIPLE
USERS BUT YOU DECIDE THAT AND
THE END USER CAN’T CHANGE THAT.PREVIEWLATER THIS YEAR,WE WILL
HAVE SUPPORT FOR FULLYMANAGED.IT’S CORPORATE OWNED DEVICE AND
YOU HAVE COMPLETE CONTROL AND
THEUSER CAN’T CHANGE SETTINGS UNLESS YOU WANT TO LET THEM.LET ME GIVE YOU A QUICK DEMO OF
THE SIMPLICITY OFENROLLING A
DEVICE AND DEEMPLOYINGADEDICATED ANDROID DEVICE.ONE OF THE OPTIONS IN ALL THE
DIFFERENT ENROLLMENT OPTIONS THAT WE HAVE FOR INTUNE,YOU CAN CREATE ATOKEN,A QR CODE.THIS IS A GREAT OPTION FOR YOURESPECIALLY IF YOU HAVE BRANCHOFFICES OR SOMEONE NOT IN YOUR
IT ORGANIZATION AND THEY NEED TO
FINISH THE DEVICES AND SET UP
THEENROLLMENT BUT YOU DON’T
WANT THEM TO HAVE ACCESS.YOU WILL CREATEENROLLMENT
PROFILE FOR KIOSK AND TASK
DEVICE AND SAY YOU WANT TO
LEVERAGE QR CODE OR TOKEN. THIS IS WHAT IT LOOKSLIKE.I WILL SHOW YOUA DEVICE IN
LOCKDOWN MODE. HERE IS A DEVICE THAT I HAVE
ALREADY CONFIGURED AS DEDICATED
DEVICE.IT’S LOCKED DOWN TO ONLYHAVE
EXCEL AND WORD ON IT.I CAN’T GET TO ANYSETTINGS OR
ANYTHING ELSE.IT WILL LET ME GET TO THE APPS
THAT I HAVE ACCESS TO.THISDEVICELOVELYSAMSUNG
GALAXY NOTE DEVICEIWILL GO
THROUGH THE CONFIGURATION OF
IT.THE BEGINNING OF IT IS I BOOSTED
IT UP AND ATTACHED IT TO WI-FI
AND IT GOES THROUGH A SERIES OF
CHECKING FOROS UPDATES WHICH
TAKES ABOUT TWOMINUTES.I TIMED IT LAST NIGHT BUT I
THOUGHT YOU DON’T WANT TOWATCH
THAT SO I SKIPPED THIS PART.I WILL SCAN A QR CODE WHICH I
HAVE RIGHT HERE.TA-DA.I WILL HITNEXT.I WILL SEE IF CECI IF THIS
WORKS.IT’S UPDATING THE DEVICE ANDREGISTERING THE DEVICE. INA FEW SECONDS IT ISDONE.[APPLAUSE] FOR THE NEXT FEW MINUTES IT WILL DOWNLOAD THE APPS THAT I HAVE
PROVISIONED TO THIS DEVICE AND
THEN THE USER CAN STARTUSING
IT.THANKS.ALL RIGHT WE HAVE DONEIOSAND
ANDROID ENTERPRISE, BUT THERE IS
MORE STUFF FOR THE ANDROIDENTERPRISE.WE NOW SUPPORT GOOGLE PLAY
PROTECT.I SHOWED YOU SOME OF THE QUICK
AND EASY WAYS, WE DO ENROLLMENT
AND HAVE SUPPORT FOR ZERO TOUCHENROLLMENTANDSAMSUNG NOXENROLLMENT WHICH IS A GREAT
SOLUTION FORTHOSEUSINGSAMSUNG NOX DEVICES. AS I MENTIONED EARLIER ONE OF
THE GREATTHINGS ABOUT OFFICE
APPS IS TO SWITCH BETWEEN
PERSONAL AND CORPORATE IDENTITIES BUT WHEN THE APPS ARE INSTALLED THE USER EXPERIENCE
CAN BE CAN A LITTLE BITCONFUSING FOR PEOPLE.ALTHOUGH WHEN YOU ARE USING APP
PROTECTION POLICIES WEDO THE RIGHT THING IN TERMS OF DATAPROTECTION ON THE PERSONAL
IDENTITY WITHIN THE WORK
PROFILE,IT’S A LITTLE
UNEXPECTED FOR A USER TO SEE A
PERSONAL IDENTITY WHEN IN A
CORPORATE CONTEXT.YOU CAN NOWUSE APPCONFIG TO
LOCK DOWN THE APPS SO THEY CAN
ONLY BE USED WITH A SINGLE
CORPORATEIDENTITY AND THIS WILL
BE AN IMPROVEMENT TO YOUR
CORPORATE EXPERIENCE.LET’S MOVE TO MAC OS.WHEN ITCOMES TO MAC MANAGEMENTINTUNE OFFERS FORYOU,IF YOU WANT TO DO PART OF AMODERN,MANAGEMENT STYLELEVERAGING THE PLATFORM THIS IS
A GREAT SOLUTION FOR YOU.THIS WOULD BE IF YOU NEEDTO
DEEMPLOY CERTS AND APPS WE HAVE
SUPPORT FOR THAT TOO,AND WE
HAVESUPPORTFOR D, PDEPENROLLMENT FORAPP.IF YOU NEED THE CAPABILITY THAT
IT OFFERS FOR THINGS LIKESCRIPTING OR INVENTORY OR DEEP
TISSUECONFIGURATION,YOUCAN GET THE BEST OFJAMPINTEGRATED
WITH THE BEST OF GMS.I WILL BUILD THIS SLIDE OUT I
DON’TWANT TO LEAVE YOU HANGING
ON THE REVEALHERE.YOUR MAC DEVICES WILL BE MANAGED
BYJAMP BUT REGISTERED WITH
INTUNE.YOU ARE GOING TO LEVERAGEINTUNE
FOR CLIENT THEN USER LOGS ON TO
THAT DEVICE IT IS GOING TO BE
MANAGING IT AND ENSURE THAT THECONFIGURATION IS RIGHT ON AND
CHECK IN WITH THE INTUNE SERVICE TOCHECK WHETHER OR NOT THE
DEVICE IS CLIENT.INTUNE CHECK IT IS COMPLIANCE POLICY ANDREGISTERSINWITH
AZURE DIRECTORY AND DETERMINES
IF THE DEVICE IS HEALTHY AND
WILL GRANT ACCESS TO THE
RESOURCES.IF THEDEVICE ISHEALTHY THE
USER GETS PUSHED THROUGH AND GET
STARTED WORKING.IFTHE DEVICE IS NOT HEALTHY,THEN THE EXPERIENCE THAT YOU
HAVE SEEN ON THE OTHERPLATFORMS, WE WESEE THERE ISISSUES,THEUSER WILL BE POTTLES
REMEDIATION STEPS AND ONCE THE
DEVICE IS HEALTHY THEY CAN UP TO
STEP.A QUICK ANNOUNCEMENTS ON THINGS
THAT WE HAVE RELEASED AROUND
MAC.YOU CAN NOW DO APPDEPLOYMENTS FORPKGFILES,THIS WOULD BEOFFICE 365 AS WELL AS LOBS AND
WEARE ALWAYS ADDING IN
PAYLOADS,SO DEVICE POLICY PAYLOAD IS AN EXAMPLE.ANOTHER INVESTMENT IS AROUND
REMOTE ACTIONS,SO YOU CAN DOREMOTE WIPE AND LOCK OF YOUR DEVICES.I WILL HAND IT BACK TO PAUL AND
YOU WILL LEARN MORE ABOUT WHAT IS HAPPENING ON WINDOWS.>>GREAT, SO WE HAVECOVERSIOS,ANDROID,MAC. WE WILLHIGHLIGHT WINDOWS 10
MANAGEMENT THAT ARE SHOWING UP
FOR INTUNE.WE WILL START BY USING YOUWIN
32 FEATURE. WE HAVEHERE THE SECTION OF THEMICROSOFT 365 THAT IS THE APP
CATALOG WHERE YOU CAN ENTER THE
APPS THAT YOU WANT TO DEEMPLOY
TO YOUR USERS.LET’S ADD AN APP TYPE HERE AND
FROM THE DROP-DOWN WEWILL
SELECT THIS NEW WINDOWSAPP 32
FEATURE.FIRST WE WILL SELECT A FILE AND
THEY WILL CREATE A PACKAGE THAT
WE HAVE CREATED FOR AN ADOBE
READER.WE SUPPORT MULTI-FILE INSTALLATION,MSI,EXE CAB
FILES,SO WE HAVE ATOOL THAT
WILL PACKAGE THAT SO YOU CAN
UPLOAD TO THE CLOUD. ONCE YOUHAVE THAT,YOU CAN
CONFIGURE INFORMATION AND GIVE
IT A NAME FOR YOUR DEPLOYMENT
AND DESCRIPTION AND THIS IS WHAT
YOUR USERS CAN SEE IN THE
COMPANY PORTAL.ONCE THAT’S BEENSAVED,WE CANCONFIGURE THE PROGRAM SETTINGS,THIS IS WHERE YOU PUT IN CUSTOM
SCRIPTS HOW TO INSTALLAND UNINSTALL THE APP.WE WILL LEAVE THE DEFAULTS AND
YOU CAN THENSAY WHAT DEVICES
ARE SUPPORTED TORECEIVE THE
APP.IF YOU WANT TO SAY IT’S ONLY
GOING TOGO TO A 32 BUILT OR A
64 BITMACHINE AND YOU CAN PUTAPPLICABILITY RULES AND GO INTO
YOUR DETECTION RULES.THEY ARE FOR BEING MOREKNOWING HOWTO CONFIGURE THAT APP HAS
BEEN INSTALLED.WE ARE GOING TO ENTER IN,GO
AHEADSHIV THE SETTINGS TO DETERMINETHATTHE APP HAS BEENINSTALLED IN THEPRESENCE OF
OSI.WE KNOW THAT CUSTOMERS HAVE A
LOT OFCOMPLEXITY IN THESE ROLES
SO WE SUPPORT THOSE. HOW DO YOU KNOW IF THE APP
NEEDED A REBOOT OR ATTEMPTED TO
INSTALL, THOSE ARE THE SORTS OF
THINGS THAT YOU HAVE AVAILABLE
HERE ASWELL.YOU CAN GET A SENSE OF THE
RICHNESS OF THE APPS BECAUSE YOU
HAVE ALL THESE OPTIONS THAT YOU
CAN CONFIGURE. ONCE THE APP HAS BEEN ADDED,YOU CAN ASSIGN IT TO GROUPS OF USERS ACROSS THE ENVIRONMENT.YOU CAN SAY YOU WANT IT TO BE
REQUIRED OR OPTIONAL INSTALLATION THAT THAT USERCAN
DOWNLOAD FROM THE COMPANYPORTAL.WE HAVE BREAKOUT SESSIONS LATER
THAT WILL GO INTO GORYDETAILS.WE HAVE FIRST CLASS EXPERIENCES
FOR OFFICE PROPLUS WITH INTUNE.I WANT TO HIGHLIGHT THOSE. YESTERDAY WITH THEKEYNOTE YOU
SAW ALL THE GREAT TECHNOLOGY
COMING, THINGS LIKE BEING ABLE
TO ROAM THE CLIPBOARD,SO WHEN
WE GO TO ADD AN APP,THE
DROP-DOWNGIVES A SPECIFIC OPTION TODEEMPLOY WINDOWS 10
PROPLUS. IF WE SELECT THAT,WE CANCONFIGURE, WE CAN SAY LET’S NOT
DEEMPLOY SKYPE FOR BUSINESS IN
THIS INSTANCE AND LET’S NAME THESUITE.,THIS IS THE DESCRIPTION THAT
DOESN’TINCLUDE SKYPE FORBUSINESS,THEN WE CAN CONFIGURE SETTINGS ABOUT IT LIKE HOW IS IT GOWNING TO GETUPDATED SO WE
COULD PICK WE WANT TO USE THE
SEMIANNUAL CHANNEL,AND THAT
WILL CAUSE US TO GET UPDATED ON
THAT CADENCE AND YOU CAN DECIDE
DO YOU WANT TOUNINSTALL THE MSI
VERSION IF IT WAS PRESENT, DO
YOUWANT 32 OR 64 BUILTS.ONCE YOU HAVE KIND OF SELECTED
THESE OPTIONS,YOU ARE GOOD TO
GO AND YOU HIT OKAY,HERE AND
YOU HAVE NOW CREATED THAT
INSTANCE OFOFFICE 365 PROPLUS IN YOUR CATALOG AND IT’S READY
TO GO OUT AND BE ASSIGNED TO ALL
OF YOURUSER ASWELL.ELLET’S TALK ABOUT CONFIGURATIONMANAGEMENT.SOME OF THECONCERNS THAT WE
HAVE HEARD ABOUT USING THE MDM
STACK FORCONFIGURING WINDOWS IS
THAT IT HAD IMPORTANT SETTINGS
BUT NOT STUFF,SO I WANT TO SHOW
YOU A FEW THINGS.IF WE WERE TO CREATE A
CONFIGURATIONPROFILE HERE FOR,LET’SGIVE IT A NAME AND DESCRIPTION AND WE WILL PICK
WINDOWS 10 FOR OURPLATFORM.THINGSPREVIOUSLY UNAVAILABLE
LIKE CONCONFIGURING FIREWALL
RULES AND BIT LOCKER.SOME COMPLICATED APPS MAY NOW
HAVE THOUSANDS OF SETTINGS THIS
THEY ARE SUPPORTING TODAY AND
FOR EXAMPLE,THE OFFICE DESKTOPAPPS SUPPORT MANY WRITINGS IN
THEREGISTRY,SO WE HAVEINTRODUCED THISTEMPLATE PROFILE
TYPE.THIS IS TAKINGADMX ANDMAKING
IT POSSIBLE TO EMPLOY THROUGH
MDM.WE HAVE PUT IN HEREEL SEVERALHERE SEVERAL THINGS FOR OFFICE.WE CAN SEARCH FOR SOMETHING LIKE
OUTLOOK AND PICK ANY ONE OF THOSE SETTINGS.PICK ONESHIV,SO THIS IS THEPERMANENTLY REMOVEALL DELETED CONTENT.YOU SEE DESCRIPTION AND YOU CAN
CONFIGURE IT.THIS IS THE WAY YOU WILL GET THEAPPLICATION TO BE ABLE TODEPLOYED ASCONFIGURATION PROFILE TO BE ABLETOCOMPLEMENT
THE MDM STACK.WAIT,THERE IS MORE.WE NOW GIVE YOU SECURITY
BASELINES. THE IDEA BEHIND THESE IS FOR A
NUMBER OF THOSESETTINGS
MICROSOFT THAT IS
RECOMMENDATIONS FOR WHAT THEY OUGHT TO BE BECAUSE WORKING WITH SOME OF OURLARGESTCUSTOMERS WE
HAVE IDENTIFIED THINGS THAT ARE
GOOD TO HAVE SECURE DEPLOYMENT
OFWINDOWS AND WE ARE MAKING
THEM AVAILABLE. THE FIRST ONE WE WILL CLICK ON
IT AND IT GIVES YOU ABILITY TO
CREATE DEVICECONFIGURATION
PROFILE JUST LIKE WE WERE BEFORE
BUT THIS IS A LITTLE BIT
DIFFERENT.LET’S NAME THIS BASELINEFOR THE
U.S.OR SOMETHING LIKETHAT.THE SETTINGSBREAKS OUT INTO ALL
THESE CATEGORIES AND UNDER THIS
ARE THE HUNDREDS THAT WE HAVE MADE.PICK ONE OF THOSE.HERE IS WINDOWS DEFENDER.YOU CAN SEE SOME THAT WE RECOMMEND.YOU COULD GO IN AND CHANGE ONE
OF THESE.WE ARE CHANGING HERE THE SCANREMOVABLE DRIVE DURING A FULL
SCAN.NORMALLY WE WOULDRECOMMEND THATYOUSCAN USB CONTENT ANDIF THAT WAS NOT APPROPRIATE YOU CAN
CHANGE IT IN YOUR ENVIRONMENT
AND THEN SAY CREATE AND WHAT WE
ARE DOING ISCREATINGTHE
CONFIGURATIONPROFILE THAT
INCLUDES ALL THE SETTINGS PLUS THE ONE YOU JUST CHANGEDIN YOUR ENVIRONMENT,AND WHEN YOU OPEN
UP THE SECURITY BASEBASELINE IN
THE FUTURE,YOU WILL SEE THAT
DIFFERENCE. WE FEEL THAT HAVING THESETTINGS AVAILABLE IN ADMALLOWS YOU TO
CORRESPOND THE LONG TELL AND
BRING THESETTINGS INTOYOUR —
WHEN YOU ARE USING THE SYSTEM TO
DOCONFIGURATION MANAGEMENT IT’S
DIFFERENT FROM GP WHEN YOU SET
THE VALUE AND DEEMPLOY IT OUT, YOU WILL BE ABLE TO REPORT OUT
WHICH SETTINGS WENT TO WHICH
DEVICES AND MONITOR THE DRIFT
ANDCOMPLIANCE. THAT GIVESYOU A SENSE OF WHAT
WE ARE DOING ON THECONFIGURATION MANAGEMENT SIDE.I WANT TO GIVE A QUICK SHOUT-OUT TO ONE THING.IF WE GO TODEVICES TAB AND SEE
THE DEVICES IN THISTENANT WECAN SEARCH FORHOLO LENS DEVICE ANDSENDING THEAR MR APESTO
IT.APPS TO IT.IN CASE YOU ARE NOTFAMILIAR WITH AUTOPILOT SERVICE.THIS IS WHERE YOU CAN HAVE A
DEVICE THATCOMESUP ON ITS
FIRST BOOT ANDGETS CON– YOU CAN WORK WITH OUR PROCUREDEVICES THAT GET REGISTERED TO
YOUR ORGANIZATION OR YOUCAN USE
THE PRODUCT TO HARNESS THE
DEVICE IDS THAT ARE INYOUR
COMPANY AND REGISTER THESERVICE.WHEN THAT DEVICE IS BOOTED UP IT
WILL TALK TO OUR CLOUD AND WILL
GETCONFIGURED THROUGH AD ANINTUNE.FLIPPING BACK THROUGH THE
CONSOLE,HERE IS AN EXAMPLE OFUSING INTUNECONSOLE,UNDER
WINDOWS ENROLLMENT WE HAVE
EMPLOYMENTPROFILES. WE WILL GIVE IT A NAME THAT WE
HAVE. THESCENARIO IS SUPPOSE YOU HAVEA NEW INTUNE LICENSE AND YOUWANT IT TO POWER THE DEVICEAND
GET CONFIGURED AND PROVISIONED
FOR YOUR ENVIRONMENT AND WE
WOULD SAY THE SETTINGSFOR THIS
ONE,CONFIGURE THEM SO THERE IS
NO USER INTERACTION WHATSOEVER AND EVERYTHING IS HIDDEN AND WE HAVE CHOSEN THE LANGUAGE FOR YOU AND WE GIVE THENAME OF THE
DEVICE A SPECIFIC THING
AND SAVE THEENROLLMENT PROFILE
TO A GROUP OFDEVICES THAT HASN’T JOINED THE SERVICE YET,THEY ARE IN THE AUTOPILOT
SERVICE AND BY DOING SO THAT IS
WHATCONNECTS THE WORK FLOW SO
THAT THEDEVICE COMES UP AND
TALKING TO THEAUTOPILOT SERVICE
ANDCONFIGURESITSELF.WE HAVE A CUSTOMER WHO HAS BEEN
WORKING CLOSELY WITH USTO
DEEMPLOY AUTOPILOT FUNCTIONALITY
AND MODERNPROVISION IN THEIR
ENVIRONMENT.WE ARE EXCITED TOWELCOME JAMESDOW OF ROYAL BANK OF CANADA TO
THE STAGE.[APPLAUSE]>>THANK YOU VERYMUCH.APPRECIATE IT.LET’S GET SOME ENERGY IN THE ROOM AND WAKE THIS UP A LITTLE
BIT. WE HAVE SEENA LOT OF
INTERESTING THINGS.USER EXPERIENCE IS CHANGING WHETHER WE START LOOKING AT WHAT WE ARE SEEING ON THEDESKTOP,THE DRIVE TO MOBILITY,THEUSERS
NOW WANT SOMETHING THAT WILL
LOOK AND FEEL QUANTITATIVELY
DIFFERENT FROM WHAT THEY ARE
DOING.HOWEVER,WE LIVE ON TOP OF A
GIANT GIANT BANK RIGHT NOW.85,000EMPLOYEESAND 140,000ENDPOINTS IT’S A BIG MACHINE AND
IT TAKES A LOT TO MAKE A CHANGE
IN OUR ENVIRONMENT SO WE SIT
BACK AND WEHAVE THE STANDARD SUITE THAT WE WORK THROUGH EVERY DAY.ONE OF THEONES THAT I
ABSOLUTELY LOVEIS THE
PROCESS BY WHICH WE ON BOARD
PEOPLE.WE ORDER THEMAMACHINE THROUGH
A VALUE ADDRESALER ANDTHEN THE
SERVICEPROVIDERTAKESOUT THE OPERATOR SYSTEM AND PUTSDOWN
THE BRANDEDRBC,THEN THEY
CONFIGURE IT, PUT IT BACK IN A
BOX AND SHIP IT BACK TO MY WHY
WHITE GLOVE BOX AND PUT IT
IN MY USER HAND.THERE IS A LOT OFTOUCHING IN
ALL THAT.THE MISSION THAT WE WERE GOING
AFTER, THE THING THAT WE WANTED
TO SEE WAS THEQUICKLITTLE ONE
PAUL SHOWED YOU.IWANT TO SHIFT DIRECTLY TO THE USER’S HOME.WELCOME TO THE TEAM AND HERE IS
YOUR NEWLAPTOP,MOBILE DEVICE.LOG IN WITH YOUR RBCPROVIDED CREDENTIALS AND YOU ARE 15
MINUTES TO PRODUCTIVITY AND THAT
IS WHAT HAVE BEEN ABLE TO DO AT
THISPOINT. WE HAVE REPLACED THIS ENTIRE
VALUE CHAIN THATHAD 17
DIFFERENTPLAYERS INVOLVED AND
WE ARE STREAMLINED ITDOWN TO
TWO STEPS.WE HAVE DONE THEWIN 7 TO WIN 10
CONVERSION AND WE ARE MOVING
DEVICE MANAGEMENTGPOS OUT AD
AND OVER TO MDM AND STARTING TO
MOVETO 0365,JOURNEY IS NOT YET COMPLETE AND NOWLOOKING– THIS
IS JUST THE SIMPLE STRAIGHTTECHNICAL DETAIL THAT WE WERE
AFTER,BUT IT TAKE AS FAIRBIT
OF INTERNAL SOUL SEARCHING WHEN
YOU THINK ABOUT WHAT WE ARE
DOING HERE.ALSO WEREMARKED, THE ENDUSER
EXPERIENCE IS CHANGING AND WHAT
THE ENDUSERS WANT IS GOING TO
BE DIFFERENT AND WE AS AN
CENTRAL IT SHOP SPENT A LOT OF
TIME AND MONEY MAKINGTHAT
EXPERIENCE CORRECT. ICHALLENGE YOU TO THINK ABOUT
WHAT WOULD IT TAKE FOR YOU TODO
IN YOUR ENVIRONMENT TO DELIVER
WHAT WE ARE TALKING ABOUT,SEAMLESS AS YOU MOVE FROM THE
MOBILE ENVIRONMENT BACK TO THE
DESKTOP ENVIRONMENT.LET ME GIVE YOU FULL DEVICE ARE
CONTROL, LET ME PROTECT YOUR
DATA AND GIVE YOU SIMPLE
STREAMLINE MANAGEMENT INTERFACES
TOIT,WE AREALL GOOD AT MANAGING OUR ENVIRONMENTS BUT
THERE IS A VALUE CHANGE INVOLVED
IN DELIVERING THE EXPERIENCE
BACKTO THEUSER.WHEN YOU SPEND ALL OF THE TIME
BELOW THE WATER LEVEL,THE
THINGS THAT THE USER CAN’T SEE,YOU ARE NOT SPENDING THETIME
CHANGING USER EXPERIENCE. ATRBC WEPARTNERED WITH
MICROSOFT TO STREAMLINE THAT
VALUECHANGE AND INVEST IN
THINGS THAT THE USER NEVER SAW,STREAMLINE,MAKE THAT SIMPLE. MOVE UP THE CHAIN AND MOVE ALL
OF OUR KNOWLEDGEWORKERS AND
VALUE WORKERS CLOSER TO THEUSER
TO DRIVE THAT USER EXPERIENCE.WHAT WEDISCOVERED QUICKLY THAT
WE ARE NOT AS GOOD AS IT AS WE
CAN RENT THIS SERVICE FROM
MICROSOFT.AT THIS POINT YOU STARTREALIZING THAT MUCHIN THE SAME WAY IN THEPRESENTATION FROM
IDEA WHERE STEAMENGINES GAVE
WAY TO ELECTRICITY, AT SOME
POINT YOU HAVE TO LOOK AT YOUR
ENVIRONMENT ANDCANNIBALIZE YOUR
OWN BUSINESS.THAT IS WHAT WE HAVE DONE.WE SAID WE HAVE A TREMENDOUS NUMBER OFPEOPLE LINED UP TO
DELIVER A WHOLE BUNCH OF STUFF
AND WE DON’T NEED TODOTHAT
ANYMORE AND MOVE YOUR VALUE
PRODUCT UPSTREAM,AND THAT IS
WHAT WE HAVE MANAGED TO DO.THE THING THAT TO I WOULDENCOURAGE YOU TO THINK ABOUT NOW
IS WE ALL KNOW THAT THEENTERPRISE VIEW OF THE
ENVIRONMENT, THE WORLD IS LIKE A
TOOTSIEPOP,HARD AND CRUNCHY ON
THEOUTSIDE AND SOFT AND CHEWY
IN THE MIDDLE,THAT IS GONE.THERE IS NODMZ,USERS WANT TO WORK ANYWHERE AND EVERYWHERE AND THEY WANT THAT DATAOMNIPRESENT
AND PROTECTED.WE AREDISSOLVING THEWALLS OF
THEENTERPRISE WHETHER WHATEVER EXPERIENCE YOU HAVE,I DON’T
CARE, WE HAVE A MANAGEMENT
PLATFORM THAT ALLOWS USTO
OPERATOR OUTSIDE THE WALLS OF
THE ENTERPRISE IN A SECURE AND
PROTECTED MANNER AND EMPLOY THAT
IN A SEAMLESS WAY.DISSOLVE THE WALLS OF THEENTERPRISE,DRIVE THE USER
EXPERIENCE AND CONCENTRATE ON
WHAT MAKES A DIFFERENCE FOR YOUR USER COMMUNITY.FOR US THAT BECAME WEARE NOT
WORRIEDABOUT THE INTERNAL COMPONENT ANYMORE,WE CAN NOW
DEEMPLOY AND GO.THAT IS WHAT WE ARE DOING AND I
WANT TO COMMEND THE MICROSOFT TEAM THAT WE HAVE BEEN WORKING
WITH BECAUSE ABOUT 18 MONTHS AGO
WHEN WE CAME TO THEM AND SAID
THIS IS OUR VISION AND WHAT WE
WANT TODO, WE FELT THAT WE WERE
LEADING THEM A BIT.WE WERE SAYING THIS IS THE VISION AND THIS WORKS AND THAT
DOESN’T AND WEWORKEDTHROUGH
THAT.EIGHTEEN MONTHS LATER WE HAVE
HAVING A GREAT EXPERIENCE AND WE
HAD A HUMBLING MOMENT WHERE WE
REALIZE THAT THE PACE AND SPEED
OF DEVELOPMENT AND ACCELERATION
OFDELIVERING NEW CUSTOMER EXPERIENCES IS GETTING FARTHER
AHEAD THAN WE COULD HAVE
IMAGINED.INSTEAD OF US DRAGGING OUR
PARTNER ALONG, OUR PARTNER IS
DRAGGING US ALONG SAYING WE HAVE
A NEW THING FOR YOU TOMORROW AND
THE NEXT DAY.IT IS NO LONGER ASIX MONTH OR
ONE YEAR RELEASECYCLE,EVERY
MONTH WE ARE SEEING THINGS
HAPPEN.THE WOLVING THAT WE STARTED
HEARING WHEN SATYA FIRST TOOK
OVER IT’S GETTING REAL AND WE
THANK YOU.THANK YOU PAUL AND THETEAM.>>WANTTO WRAP THISUP?>>YES,SO INSPIRINGJAMES.JAMES TELLS THE STORY SO WELL.SO AS YOU ARE THINKING ABOUT
WALKING OUT THE DOOR, THESE ARE
THE THINGS WE WANT YOU TO TAKE
WITHYOU.OUR MANAGEMENT IS POWERED BY THEM365 CLOUD AND WE HAVE CREATED
ADMINISTRATIVEEXPERIENCES CUSTOM TO IT ROLES WE SEE IN
YOUR IT ORGANIZATIONS.WEDELIVER THE BEST UNIFIED
MANAGEMENT SOLUTIONACROSS IOS,ANDROID,MAC,ANDIOT.FOR THOSE WHO ARE CONFIGMANAGERS TODAY YOU CAN GET
IMMEDIATE VALUE BY ATTACHING TO
INTUNEAND THEM365 CLOUD AND
LASTLY INTUNE OFFER AS NUMBER OF
DIFFERENT SOLUTIONSFOR
DIFFERENT MARKET SEGMENTS WHETHER YOU BE AN ENTERPRISE,SMALL, MEDIUM BUSINESS,DEPLOYING TO FIRST LINEWORKERS,OR IF YOU ARE WORKING IN
EDUCATIONALINSTITUTION.THIS SESSION HAS JUST GIVEN YOU
A TASTE OF ALL OF THE POWER AND
CAPABILITIES OF INTUNE.THERE ARE OVER 40SESSIONS OVERS
INTUNE ANDSCCM THIS WEEK.I ENCOURAGE YOU TO ATTEND THOSE
SESSIONS TO DOUBLE CLICK AND
PERHAPS YOU WANT TOKNOW MOREABOUTANDROID AND AUTOPILOT,MAYBE YOUWANT TO KNOWABOUT IOS
AND MAC.THESE ARE JUST A FEW THAT WE AREHIGHLIGHTING,USE YOUR IGNITE
APP TO LOOK UP THE OTHERS AS
WELL.LAST BUT NOT LEAST,WE LOVE FEEDBACK,WE ARE SO HAPPY TO
HAVE YOU HERE AT IGNITE,WE WANT
TOMAKE SURE THAT EVERY YEAR THECONTENT IS WHAT YOULIKE AND
PLEASE LET US KNOW AND PLEASE
COMPLETELY HONEST. THANK YOU SO MUCH FOR COMING.>>

Understanding calling usage and diagnosing call failures in Microsoft Teams – BRK3169


>>GOOD AFTERNOON, EVERYBODY. I’M HERE, UNDERSTANDING CALL USAGE IN MICROSOFT TEAMS. I GUESS I OUR CLICKER DOESN’T WORK. SO IF YOU ARE NOT HERE FOR MICROSOFT TEAMS, THEN YOU ARE PROBABLY IN THE WRONG PLACE. YOU CAN STICK AROUND AND HEAR ABOUT ALL THE COOL STUFF IN MICROSOFT TEAMS. OUR AUDIENCE IS I.T. PROS WHO ARE HALF ALREADY DEPLOYED THE MEDIA FUNCTIONALITIES FOR MICROSOFT TEAMS AND LOOKING FORWARD TO MONITOR AND TAKE CARE OF OUR USER.>>SO RECENTLY, MY FATHER JUST PASSED AWAY. AND MY MOM AND MY DAD LIVE WITH ME. WHEN I TOLD MY MOM, HEY, I HAVE TO GO TO ORLANDO FOR A CONFERENCE. MY MOM IS “ARE YOU SURE YOU’RE GOING TO ORLANDO FOR A CONFERENCE AND NOT FOR HAVING FUN THERE?” SO I SAID, NO, MOM, I AM GOING THERE FOR WORK. I WANT TO TAKE A VIDEO. I WOULD LIKE TO SHOW IT TO MY MOM THIS IS REALLY — I’M SO SHE CAN BE HOME AWAY BUT I HAD TO GO SO I HAD TO WORK. WOULD YOU MIND SAYING HELLO SIUNIE’S MOM. DO A PRACTICE ONE. NOW I’M GOING TO TAKE THE VIDEO FOR IT. ONE, TWO, THREE. THANK YOU, GUYS. THAT’S A LITTLE BIT ABOUT MYSELF. I’M FROM INDONESIA. AS BACKGROUND, I JOINED MICROSOFT IN 1998. I JOINED RESOURCE AND THEN FINALLY IN 2005, I JOINED THE REAL-TIME COMMUNICATIONS TEAM AND I FIND MY PASSION. THAT’S MY HOME. I FEATURE PRODUCTS FOR MICROSOFT AND DESKTOP SHARING, APPLICATION SHARING, AS ALSO THE JOIN TO THE WEB SO YOU CAN ACTUALLY DO ANONYMOUS JOIN AND EVERYTHING. SO THAT HAS BEEN MY PASSION. UP UNTIL NOW I’M WORKING IN MICROSOFT. WHAT DO I DO OUTSIDE MICROSOFT? I LIKE TO BE OUTSIDE BECAUSE IN MICROSOFT YOU WORK INSIDE ALL THE TIME. SO I DO A LOST HIKING AND BIKING. SO THAT’S A LITTLE BIT ABOUT MYSELF. WITH THAT, I WOULD LIKE YOU TO MEET SHARANYA VEMU.>>HELLO, EVERYONE. AM I AUDIBLE? SOMETIMES YOU CAN’T HEAR THIS. I TAKE A SECOND OR TWO TO CALM DOWN. ACTUALLY THE CLICKER WORKS. MY NAME IS SHARANYA VEMU, I WORK WITH THE I.T. PRO TEAM. I WORK ON THE I.T. PRO TEAL. A LITTLE ABOUT MYSELF. I’VE BEEN AT WORK 12 YEARS IN MICROSOFT, SINCE 2006. THE LAST TWO YEARS HAVE BEEN OFFICE 365 AND MICROSOFT TEAMS. BEFORE THAT, I WAS WORKING WITH CONSULTING. I WAS WORKING OUTSIDE EVER THE MICROSOFT CONSULTING GROUP AND SERVICES. HAD A GREAT OPPORTUNITY WITH A BUNCH OF CUSTOMERS THAT WAS WELL-DEFINED. THAT MADE ME SAY, HEY, CAN I GO BACK AND DO SOMETHING DIFFERENT. IN MY CURRENT ROLE, ONE OF MY JOBS IS TO UNDERTAKE SURE — MAKE SURE THAT I.T. FOLKS HAVE DATA THAT MATTERS AND INSIGHTS THEY CAN ACT UPON. REALLY SIMPLE, RIGHT? SE THAT TO BETTER OUR PRODUCT. WE ALSO WANTS TO MAKE SURE WE ARE TAKING THAT DATA AND GIVING IT BACK IN A SHAPE THEY CAN MAKE SENSE OF FOR PEOPLE’S EXPERIENCE. THAT SAID — I HAVE BEEN BACK IN MY FINAL, I LIKE TO MAKE SPORTS, THE INDIAN ART FORM, THAT’S WHAT I LIKE TO DO. I LIKE RIDING MY MOTORCYCLE IN THE MOUNTAINS. THAT’S WHAT I DO IN MY SPARE TIME. SO WITH THAT, LET ME JUST GO AHEAD AND TALK ABOUT THIS SESSION. ON BEHALF OF MICROSOFT TEAMS IT BOILS DOWN THIS IS A GREAT COMMUNICATION AND COLLABORATION TOOL. START USING TEAMS AND GETTING BENEFIT OF IT, YOU HAVE TO MAKE SURE YOU HAVE CALL QUALITY. THERE HAVE BEEN A FEW THINGS WE WANT TO YOU TAKE AWAY FROM THE SESSION. THE FIRST IS REGARDING TOOLS. WE GET THIS IS NOT EASY. THE WHOLE MEDIA NETWORK IS NOT AN EASY SUN IT’S COMPLEX — NOT AN EASY SUBJECT. IT’S COMPLEX. WE WANT TO MAKE SURE THAT YOU HAVE THE RIGHT RESOURCES TO BETTER THE EXPERIENCE. ONE OF THE OTHER THINGS WE HAVE HEARD, WHERE DO WE SEE THE CALL USAGE DATA? RIGHT NOW WE WILL WALK THROUGH IT IN A LITTLE MORE DETAIL. WE ALSO WANT TO GIVE YOU AN UNDERSTANDING OF WHERE CAN YOU SEE THE CALL USAGE. WE WILL TALK ABOUT HOW MANY OF YOU HERE HAVE HEARD OF — I’M SURE WHAT WE WILL SHOW WHAT IS NEW IN SECURITY. THESE ARE THE THREE THINGS THAT WE WANT TOY TAKE AWAY FROM TODAY’S SESSION. THE FIRST TOPIC, WHAT HAPPENS WHEN I START A CALL. YOU HAVE A DEPLOYMENT. YOU HAVE PEOPLE STARTING TO USE IT. HOW ARE ARE THEY REALLY USING IT. WHERE DO I GO TO CHECK CALL CASUALTY. AT THIS POINT, CHECKING CALL USAGE, WE HAVE A COUPLE OF PLACES, WHILE THIS IS IN DIFFERENT PLACES. WE MAKE SURE THAT WE ARE GETTING ALL THE INVESTMENT TO GET ALL OF THIS DATA IN A FORM TO YOU. SO THE CALL USAGE CAN BE SEEN IN THE ENTITY SUPPORT CENTER. YOU HAVE USAGE REPORTING. THAT IS WHERE YOU SEE THE VIEW. WHAT ARE YOU RESPONDING TIME ON. GIVEN A SPECIFIC TIME RANGE, IT COULD BE — WHATEVER NUMBER OF CALLS YOU HAVE MADE. HOW MANY CALLS DID THE USER MAKE. HOW MANY MEETINGS THEY ARE A PART OF. THESE ARE SOME OF THE DATA YOU CAN GET STRAIGHT OFF THE USAGE REPORT. THAT IS CURRENTLY WHAT WE HAVE. WE ARE MAKING A LOT OF INVESTMENTS AND SPENDING A LOT OF TIME ON INSURING WE GET THESE INSIGHTS AS PART OF YOUR NEWLY ADMIN PORTAL. HOW MANY OF YOU HAVE SEEN THE NEW MICROSOFT SKYPE FOR BUSINESS ADMIN CENTER? THAT’S A LOT OF YOU. WHAT I AM GOING TO SHOW YOU OUTSIDE OF CALL ANALYTICS IS THE NEW ADMIN CENTER. OTHER VENDORS CONTINUE TO HAVE USAGE REPORTS IN DETAIL. YOU WANT TO MAKE SURE WE BRING THOSE OVER, START GETTING, HOW PEOPLE HAVE MADE THE CALLS, AS PART OF TEAMS, AS PART OF SKYPE. THESE ARE THINGS WE WANT TO DO. HOWEVER, THESE ARE SOME OF THE AREAS WHERE YOU CAN GET USAGE REPORTS. ONE SPECIFIC THING I WANT TO CALL OUT IS THE CONTENT PACK. INTERRUPTION CONTENT PACK IS A GREAT RESOURCE. YOU CAN PULL DATA OUT. THINK ABOUT THIS, THE APIS THAT WE WANT TO PROVIDE, THE CANNED REPORTS THAT WE HAVE. IT’S A GREAT RESOURCE TO PULL DATA OUT. START SLICING AND DICING WITH THE GOOD INFORMATION THAT YOU HAVE. IT’S A GREAT TOOL. IT NOT ONLY GIVES YOU INFORMATION ABOUT CALLS OR HOW AUTHORITY IS BEING USED BUT IT IT GIVES YOU AN OVERVIEW HOW IS THESE BEING USED. I HAVE SEEN CUSTOMERS GET GREAT VALUE OUT OF THIS. CALL ANALYTICS GIVES YOU A LIST — LESS ON INDIVIDUAL CALLS BUT GIVES YOU TROUBLE SHOOTING. IF YOU WANT TO FIGURE OUT HOW MANY CALLS ARE BEING MADE. WE WANT TO BURN AND EXPORT THE CAPABILITIES. THAT IS ONE OF THE AREAS YOU CAN GET CALL USAGE. AT A HIGH LEVEL, THIS IS ANALYTICS DEPLOYED, ONCE YOU DEPLOY TEAMS AND YOU WANT TO LOOK AT USAGE THIS IS WHERE YOU START. AFTER YOU START MONITORING, THE NEXT PART IS HOW DO YOU GET PEOPLE STARTED USING THIS. HOW DO YOU DIAGNOSE CALL FAILURES. TWO WAYS TO DO THIS. COMMON SENSE, YOU HAVE — LET ME TELL YOU ABOUT PROACTIVE. WE HAVE TOOLS IN TERMS — WHEN YOU ARE UNDERTAKING SOMETHING AS HUGE AS A MEDIA DEMOIMENT, YOU WANT TO MAKE SURE YOU HAVE ALL EVER THESE GUIDANCE. WHILE YOU START ROLLING OUT THESE EXPERIENCES, THERE IS ALSO A LOT OF THINGS THAT HAPPEN. YOUR NETWORK KEEPS EVOLVING. IT’S NOT LIKE YOU DO IT AND IT’S DONE. ANYTHING CAN UPSET THE APPLE CART IN TERMS OF MEDIA. YOUR MEDIA EXPERIENCE, RIGHT? WHILE YOU ARE DOING THAT PRO ACTIVELY, THERE IS ALSO THE ASPECT OF — YOUR NETWORK IS A CONSTANT EVOLVING THING. YOU WANT TO MAKE SURE YOU ARE SENDING THE RIGHT SIGNALS. LET’S SAY IF YOU WANT TO MAKE SURE YOU HAVE INSTALLED SOMETHING NEW AND YOU WANT TO MAKE SURE THE COMMUNICATION. THESE ARE THE THINGS YOU WANT TO DO EARLY ON. GIVE UCH THE TOOLSET SO YOU KNOW EXACTLY WHERE THINGS ARE GOING NOW. THAT SAID, THIS VALUE, ALL OF THIS GOOD STUFF. YOU CAN’T PLAN FOR EVERYTHING. THINGS ARE GOING TO BE REACTIVE. WHEN IT COMES TO IT REACTIVE. OUTSIDE OF THIS PERSONA HERE, I WANT TO TAKE THE V.M. BECAUSE — FOR THE SAKE OF THIS SCENARIO, THIS IS NOT REALLY GOOD AND THIS IS THIS IS HAPPENING AND THE FIRST THING THAT HE WANTS TO DO, HE WANTS TO UNDERSTAND WHAT IS GOING ON. ANY TIME YOU SEE A USER IS HAVING AN ISSUE, THE FIRST THING THEY DO IS MAKE SURE — AND THEN THE CALL UP THE HELP DESK, WILLIAM DOESN’T WANT SPECIFICALLY — WILLIAM DOESN’T REALLY WANT TO GET OFF THE CALL AND THEN COME BACK AFTER TWO DAYS AND THREE DAYS AND WANT TO KNOW WHAT IS HAPPENING. WE HAVE A GREAT DEAL OF RESPONSIBILITY TO MAKE SURE THAT WILLIAM IS HAVING A GREAT EXPERIENCE. WHAT WE DO, WE NEED TO MAKE SURE WE HELP DESK AND GIVE THEM THE INFORMATION SO THAT WILLIAM CAN GET THE NECESSARY TROUBLESHOOTING STEPS OR GET THE NECESSARY INPUT THAT VERY DAY, HIS CALL CAN BE USEFUL. IT IS SOMETHING THAT WE WANT TO MAKE SURE. IT COULD BE A HEADSET OR HE NEEDS ADVICE. WE WANT TO MAKE SURE HE IS ACTUALLY HAVING — HE HAS ALL THE NECESSARY INFORMATION TO MAKE HIS EXPERIENCE WORTHWHILE THAT DAY. THIS IS WHERE WE START USING QUALITY — CALL ANALYTICS IS A TOOL WE CAN USE — WHEN WE ANNOUNCED THAT IN IGNITE T WAS GENERALLY AVAILABLE OUTSIDE OF THE NEW ADMIN CENTER. NOW IT’S DEEPLY INTEGRATED WHAT DOES CALL ANALYTICS HAVE? WHAT KIND OF DATA — WHAT IS THE DATA, JUST DIVE MORE INTO WHAT CAN CALL ANALYTICS DO FOR YOU. LIKE I SAID, IT’S INTEGRATED RIGHT NOW AS PART OF YOUR CALL HISTORY IN THE ADMIN CENTER. YOU DON’T HAVE TO GO TO A SEPARATE TOOL THIS WHICH WAS THE CASE LAST YEAR. IT’S NOW GENERALLY AVAILABLE. THERE RESPECT A LOT OF IMPLEMENTS TO MAKE SURE THE CALL IS PRESENTED IN A FORM THAT’S USEFUL FOR YOU. SO YOU HAVE THE ABILITY TO SEARCH FOR A USER’S CALL. ONE OF THE THINGS I WANT TO CALL OUT IS THIS TOOL IS NOT FOR SKYPE ALONE. THIS TOOL IS FOR TEAMS. WHEN I SAY USERS CALLS — SO THE LAST 30 DAYS OF CALLS AND MEETINGS, WHATEVER THE USER HAS STORED, YOU GET PRETTY MUCH — IT’S NOT LIKE A 24 HOUR LATENCY, YOU GET THE DATA ALMOST WITHIN MINUTES. I HAVE SEEN ON MY CALL ANALYTICS WHEN I WANT TO CHECK IF SOMETHING WENT WRONG, I SEE IT IN 95 TO SEVEN MINUTES. THE UNDERLYING DATA WE COLLECT, IT’S ALL THE SAME METRICS THAT IT USES. ALMOST THE MEDIA TELEMETRY, WE WILL BASE ON THAT. AUDIO STREAMS ARE CLASSIFIED AND WE TALK ABOUT THAT MORE IN THE NEXT SLIDE. I WANT TO SPEND TIME BREAKING DOWN ON HOW CAN YOU USE THIS. WHEN YOU THINK ABOUT A CALL. THINK IT CAN FAIL AT MULTIPLE POINTS. RIGHT FROM THE DEVICE THAT YOU USE. IT COULD BE IN THE SPEAKERS NORTH KOREA THE HEADPHONES OR THE HEADSET THAT YOU ARE USING. TO THE DEVICE ITSELF. SOMETIMES YOU DO HAVE THE DEVICE ITSELF. THE NEXT POINTS IS THE KIND OF CONNECTION YOU ARE HAVING. FROM THERE YOU HAVE THE NETWORK. IT GOES ALL OVER THE PLACE. WE HAVE SEEN IN THE PAST THAT WHEN IT COMES TO DEVICES, THERE ARE CERTAIN DEVICES WHICH MIGHT NOT REALLY WORK WELL. SOMETIMES YOU USE — HEADPHONES AND SPEAKERS. SOMETIMES YOU MIGHT HAVE THEM PLACED RIGHT NEXT TO EACH OTHER, WHICH WOULD CAUSE A LITTLE ISSUE. THE DEVICES DO HAVE A LITTLE BIT OF HISTORY IN TERMS OF NOT BEING THE MOST OPTIMAL ONES. WE WANT TO MAKE SURE WE HAVE CAPTURING ALL THE DATA FOR DEVICES. WE ARE ABLE TO CLEARLY CALL OUT WHERE THE ISSUE IS. DID IT HAPPEN BECAUSE IT’S A SUPPORTED DEVICE. DID IT HAPPEN BECAUSE OF A NETWORK. THE SECOND THING THAT WE HAVE IS THE SYSTEM. AGAIN, IN CASE OF SKYPE FOR BUSINESS, SOME OF THE CLIENTS ARE KNOWN FOR FAILURES. WHILE YOU HAVE A GREAT STORY IN PLACE, THERE ARE ALSO — ALSO THE SOMEBODY HAVING AN EXTREMELY OLD CLIENT OR A DRIVER NOT KNOWN TO WORK WELL. THAT IS INFORMATION, AGAIN, WE CLASSIFY THAT DATA ALSO. THE THIRD ONE, WHICH IS ON THE CONNECTION, RIGHT? SOMETIMES YOU DON’T EXPECT IT TO PERFORM, IF YOU ARE ACTUALLY TAKING A CALL ON A CONNECTION IN A MOVING CAR. MORE OFTEN THAN NOT THAT’S A RECIPE FOR FAILURE. YOU CAN HAVE A GREAT CALLING EXPERIENCE EVERYWHERE BUT THESE ARE THINGS THAT MAY NOT WORK. YOU CLOSE THE HUB AND ACCESS. ONE OF THE DATA POINTS YOU COLLECT IS SIGNAL STRENGTH. YOU CAN HAVE A FAULTY ON THE AXIS POINT BUT SOMETHING IS NOT WORKING WELL. YOU COULD HAVE A SIGNAL WHICH IS NOT REALLY WORKING WELL. THAT IS FROM A CONNECTION STANDPOINT. ALL OF THIS IS FINE. LET’S SAY YOU ARE ACTUALLY HAVING THIS EXPERIENCE ON A NETWORK IN YOUR ORGANIZATION. HE DIRECTS THIS, COLLECT A LOT OF INFORMATION ON THE NETWORK, FROM YOU TO THE SERVICE, FROM THE USER TO THE SERVICE. SO IT’S BACK TO THE USER. IN CASE OF A PEER-TO-PEER CALL WHAT ARE THE DIFFERENT DATA THAT WE HAVE. WE COLLECT THE INFORMATION AND MAKE SURE WE HAVE INFORMATION THAT IS CONSUMABLE. WHILE THIS IS A DATA PIECE, THEN WHAT I’M SEEING WE DO CLASSIFY THE CALLS. THE CALL CLASSIFICATION, FALL INTO THREE CATEGORIES. UP HAVE THE GOOD CALLS WHERE EVERYTHING IS GOOD. WE WON’T SPEND A LOT OF TIME ON GOOD CALLS. THEN POOR CALLS. SUPPORT CALLS WOULD BE CLASSIFY AS POOR BASED ON RULES THAT WE HAVE. TOWARDS THE END OF THE PRESENTATION, ONCE YOU APPLAUD THIS, THERE IS A UNIVERSAL LINK THAT TELLS ME ABOUT WHAT A KHAL IS. I HAVE TAKEN THE SCREENSHOT, YOU HAVE — THAT’S CLEARLY OFF. YOUR PACKETS ARE NOT GOING THROUGH. IT COULD BE A BLOCK, SOMETHING IS HAPPEN HERE. YOUR PACKET SLOSS ONE THING. THEN YOU HAVE JITTER. JITTER IS GREATER THAN THE PARAMETER YOU ARE EXPERIENCING. THAT’S ANOTHER THING, ANOTHER PARAMETER WE LOOK AT AND SAY, HEY, THAT A CAUSING A BAD CALL. SOMETIMES YOUR CALL WILL JUST NOT GO THROUGH. ONE OF THE THINGS — ONE OF THE REASONS THIS COULD HAPPEN IS THAT YOUR SERVICE IS NOT REACHING THE ENDPOINT. AGAIN, IT’S NOT OPTIMAL. THEN THE OTHER THING IS A DEVICE NOT FUNCTIONING. SOMETIMES YOU GET ECHO OR SOMETHING. WHILE WE HAVE DATA COLLECTED, WE ALSO MAKE SURE THAT WHEN SOMEBODY IS LOOKING AT THAT PARTICULAR SCREEN WHEN A USER CALLS, THEY GET TO SEE WHY THE CALL IS OUTGOING. THEN WE DO OUR CLASSIFICATION AND MORE OFTEN THAN NOT WE ENDS UP SEEING “UNKNOWN.” IN THIS CASE, THE CLIENT CRASHED. THE CALL DROPS BEFORE THE DATA CAN COME IN. WE COULDN’T GET THE DATA. WE CLASSIFY THAT AS UNKNOWN. IN THE DEMO I WILL SHOW YOU, WE DO HAVE A LITTLE SIGNAL THING. HEY, THIS CALL DOES NOT HAVE ALL THE DATA, BUT THIS DATA THAT EXISTS HERE AND BASED ON THIS CALL, IT IS CLASSIFIED AS POOR OR UNKNOWN. RIGHT? YOU HAVE A TON OF DATA THAT WE HAVE CAPTURED. WE ARE DOING A LITTLE BIT OF WORK IN TERMS OF THE ANALYTIC WORK OF ACTUALLY CLASSIFYING THAT AS POOR. WE WANT TO MAKE SURE THAT WE ACTUALLY LEVERAGING WHAT WE HAVE. HOW MANY OF YOU ARE FAMILIAR WITH MAPPING AND HAVE DONE THAT? THAT’S GOOD. SITE MAPPING, YOU DON’T HAVE TO DO ANYTHING SPECIFICALLY DIFFERENT. YOU EUTHE SAME MAPPING — YOU TAKE THE SAME MAPPING, YOU SEE A DIFFERENT CALL. IN THIS PARTICULAR CASE, WILLIAM’S EARLY LOCATION IS LINCOLN SQUARE. HE HAS PROBABLY A BAD CALL. SO THAT ALSO DIFFERS. AGAIN, WHEN YOU LOOK AT THAT, THAT IS WHEN THE DISCONNECTION, YOU GO BACK, NOW THIS MAY BE BAD ALL THE WAY FROM THERE. ZOOM IN, ZOOM OUT. WE ARE TRYING TO GIVE YOU THE COMPLETE PICTURE RIGHT NOW. AT THIS POINT OF TIME, THE USER ACTUALLY HAVE THE INFORMATION THAT THEY CAN GO BACK AND GET THE INFORMATION THAT SOMEBODY REPORTED AN ISSUE IN THIS SUBNET. IS IT ISOLATED TO WILLIAM ALONE BECAUSE OF HIS DEVICE OR ANYTHING ON THE CLIENT, OR IS THAT WIDESPREAD? IS THIS TO DO WITH THE SUBNET AND THE PARAMETERS THERE. THAT IS SOME OF THE INFORMATION THAT YOU WILL BE ABLE TO SEE, THE TOOLS THAT WE ARE GIVEN. THE ADVANTAGE OF THE SUBNET MAPPING IS ONE I WANTED TO CALL OUT IS THAT YOUR WILL KNOW EXACTLY WHERE THE USER IS MAYING THE CALL. THAT IS THE ADVANTAGE WHEN YOU HAVE SUBNET MAPPING IN PLACE. THE BLUE BAR IS NOT A DESIGN, WE CAN DRAG THAT OUT. SPECIFICALLY THE SPEAKER PRI. I WANT TO SEGUE FOR THE NEXT SLIDE. YOU CAN SEE WHO IS CALLING WHOM. WHO SPENT WHAT KIND OF TIME WITH WHO. PEOPLE WHO HAVE ACCESS TO THIS DATA CAN ACTUALLY SEE WHO IS TALKING TO WHOM. THE LAST 30 DAYS, YOU GET PRETTY MUCH EVERY CALL. YOU WANT TO MAKE SURE THAT YOU ARE — SO AS OF TODAY, AD HAS FOUR TEAM GOALS WHICH IS — THE TEAM ADMINISTRATOR, MANAGE EVERYTHING TO DO WITH TEAMS, RIGHT? HOWEVER LEVEL, THAT IS CURRENTLY AVAILABLE. THEN UP HAVE THE COMMUNICATION ADMINISTRATOR. COMMUNICATIONS ADMINISTRATOR LOOKS AT THE QUALITY FOR MEETINGS, CALLS, AND ALL OF THAT STUFF. THE OTHER TWO RULES, IN THE PREVIOUS — YOU’VE USED IN THE PREVIEW MODE BEFORE THIS CAME UP? YOU WOULD HAVE KNOWN ABOUT THE FIELD 1, FIELD 2. WHEN YOU LOOK AT THE FIELD GROUPS, WHEN YOU TAKE A HELP DESK YOU HAVE POTENTIALLY 2. A SUPPORT SPECIALIST TAKES YOUR CALL, THEY CAN DO THE BASIC TROUBLE SHOOTING. THERE IS MORE THAN NEEDS TO BE DONE THEN IT GOES TO TIER 2. THINK OF THE SUPPORT AS A SPECIALIST WHO IS MUCH MORE TECHNICAL. YOU WANT TO MAKE SURE THAT ENGINEER HAS ACCESS TO ALL THE DETAILS IN TERMS OF THE DATA YOU ARE PROVIDING AND THE SUPPORT SPECIALIST HAS THE BASIC ANALYTICS TOOLS. AT THAT POINT SOME OF THE DATA IS OBFUSCATED. THEY DON’T SEE THE EXACT NAMES OR HAVE ALL THE DETAILS. THAT IS A PERSONA YOU CAN SET UP THE RULES FOR. YOU DON’T HAVE TO SET UP GROUPS. YOU DON’T HAVE TO SET UP ANYTHING SPECIFIC. THEY WERE STRAIGHT AWAY AVAILABLE OUT OF THE BOX RIGHT NOW. YOU HAVE THESE PERMISSIONS YOU CAN USE. WE SPOKE ABOUT THE DATA. WE SPOKE ABOUT THE DIFFERENT COMPONENTS. I WOULD LIKE TO SHOW A QUICK DEMO OF HOW THIS CURRENTLY WORKS. THEN WE CAN TAKE ANY QUESTIONS UNTIL THE END OF THE SESSION. WHILE I DO THE DEMO. LET ME QUICKLY SWITCH THIS. THAT’S WHAT HAPPENS. WHEN YOU TRY TO KEEP THINGS READY. LET ME TRY THIS AGAIN. AWESOME. TWO MORE CLICKS. I GO TO THE MAIN ADMIN CENTER. AND FROM HERE I GO TO THE NEW ADMIN CENTER, WHICH IS THE TEAMS ON SKYPE. I’M SURE YOU HAVE SEEN SESSIONS ON THE ADMIN CENTER. OTHERWISE, WE DO HAVE A SLIDE AT THE END. WE HAVE ANOTHER SESSION BUT IT’S LINKS ON ANALYTICS. WE DO HAVE THE LINKS. YOU CAN PICK UP THE RECORDING. THERE IS A LOT OF INVESTMENT WE DID IN THIS AREA SPECIFICALLY AROUND WHAT USED TO BE A — YOU CAN DO A LOT MORE TODAY. YOU CAN DO MORE ON THE NEW ADD MIRN CENTER. BEST PRACTICES, POLICY, SET UP TEAMS. A LOT OF STUFF HERE I WOULD SINCERELY ATTEND THOSE SESSIONS, IF THE INTERFACE OF THIS LOOKS NEW TO YOU. WE DO SEPARATE THE LISTING. I TRY TO FINDS A VERTICAL USER THAT MAY OR MAY NOT HAVE HAD BAD CARDS. THIS IS TYPICAL THE QUALITIES, THE DIFFERENT INFORMATION THAT YOU HAVE. YOU GET ALL OF IT WITH A GLANCE. LET’S CLICK ON THE CALL HISTORY TAB. I CLICK ON THE CALL HISTORY TAB, YOU SEE THREE CALLS. THIS GETS DISPLAYED IN A TABLE. YOU KNOW WHAT ACTIVITY THIS IS. AND IT’S A DIFFERENT CLIENT USED, IT COULD BE MICROSOFT TEAMS CLIENT USED FOR THAT PARTICULAR CALL. YOU KNOW WHEN THAT CALL HAPPENED. WHEN YOU HAVE THIS, LET’S SEE WHAT WENT WRONG THERE. WE COULDN’T CAPTURE ALL THE DATA BUT SOMETHING IS OFF HERE. HE HAD NOT SUCH GREAT EXPERIENCE. LET ME CLICK ON THIS ONE TO SEE. THIS IS WHAT YOUR HELP DESK PERSON IS DOING WHEN THEY CLICK ON THE CALL. YOU LOOK AT THIS. THAT INFORMATION IS AVAILABLE FOR YOU. THIS IS NOT A GOOD CALL BECAUSE HAVING ISSUES. YOU LOOK AT THIS AT A GLANCE AND IMMEDIATELY YOU CAN SEE THE SYNTAX. I CAN SEE THE AVERAGE — SOMETHING IS DEFINITELY OFF. THAT INFORMATION I CAN GET STRAIGHT AWAY. OKAY WHAT HAPPENED IN THE NETWORK. YOU UNDERSTAND THEY ARE PUTTING A LOT OF DATA THERE. YOU WANT TO MAKE SURE YOUR VERSION A STRAIGHT. WHETHER THERE IS AN ISSUE IN TERMS OF — THE ROUNDS TRIP IS DIFFERENT FROM WHAT IT SHOULD BE. THAT IS NOT A GOOD EXPERIENCE. NOW YOU HAVE A CLEAR IDEA, HEY, SOMEBODY HAD A BAD NETWORK. LET’S QUICKLY LOOK AT ANOTHER CALL WHILE WE ARE HERE. LET’S LOOK AT A DIFFERENT USER. LET’S LOOK AT HEIDI’S CALLS AND SEEP WHAT WE HAVE HERE. HEIDI HAD BEEN IN A LOT OF CALLS. SHE HAS BEEN BUSY AT IGNITE. I WILL CHECK ONE OF THE OTHER CALLS. AGAIN, THE ADVANTAGE WITH THE NEW INTERFACES YOU GET TO — YOU CAN CHOOSE THE CALL LENGTHS. YOU CAN SLICE AND DICE IN TERMS OF WHAT YOU WANT TO SHOW HERE. WHAT YOU SEE IS WHAT YOU GET. WHAT IS THE ACTIVITY TYPE. THE RESPECTIVE CLIENT ISSUES. AGAIN, THAT IS DATA. THIS IS WHAT YOU GET WITH EVERY TABLE AND EVERY DATA DISPLAY. YOU WANT TO MAKE SURE WE ARE MODELING ACROSS. THERE IS NO LEARNING WHEN YOU MOVE FROM ONE TO THE OTHER. USED TO DO, YOU WOULD DO THAT. LET’S LOOK AT ONE OF THE CALLS HERE. I CAN SEARCH BY AUDIO QUALITY. LET ME TAKE THIS CONFERENCE WHERE THERE IS FOUR PEOPLE. I SEE AGAIN. LET ME CLICK AND CHECK EXACT EXACTLY HAPPENED. YOU SEE THIS POOR QUALITY WAS CAUSED BY AN AUDIO DEVICE. THIS IS THE NETWORK AND THIS IS THE AUDIO DEVICE THAT WE HAVE. ONCE YOU LOOK AT THE ADIOS DEVICE, YOU GO TO ADVANCED. YOU CAN SEE THIS RIGHT AWAY. WE CAPTURED THE FUNCTIONING. THESE ARE THE METRICS THAT WE USE. WE USE THE SAME METRICS. WHILE IT SOUNDS — IT’S ESSENTIALLY CAPTURING FUNCTIONING. WHAT IS THE ISSUE. TO KIND OF KEEP IT SIMPLE, NINE OUT OF TEN TIMES THE SERVICE SHOWS THIS HERE. IT SHOULD BE AUDIO DEVICE. THAT’S AN EXAMPLE OF AUDIO DEVICE. WHAT YOU CAN DO IN TERMS OF THE CALL ANALYTICS. THEN, OF COURSE, WE DO HAVE — THIS IS A QUICK AND EASY REACTIVE WAY OF CALL ANALYTICS. SWITCH THIS BACK TO FIVE.>>HELLO, IT’S ME AGAIN. I HOPE YOU ARE EXCITED ABOUT ALL THE NEW THINGS WE HAVE SHOWN TO ALL OF YOU. I WOULD LIKE MENTION, ENGLISH IS NOT MY FIRST LANGUAGE. SO I ACTUALLY CREATED SOME CHEAT SHEETS JUST TO MAKE SURE I’M SAYING THE RIGHT THING. WHEN I’M NERVOUS, I HAVE A TENDENCY TO HAVE EVERYTHING IN MY MOTHER LANGUAGE. THAT IS DEFINITELY NOT WHAT YOU WANT BECAUSE YOU DON’T WANT ME TO PRESENT IN INDONESIAN. UNLESS THERE IS INDONESIAN HERE, RIGHT? HE SAID HERE THAT HELP DESK WILL PROBABLY GET THE CALL. THERE IS A USER HAVING A PROBLEM, RIGHT? I HAVE A BAD CALL. I HAD A BAD MEETING. IN GENERAL, I FIND IT VERY DIFFICULT THAT IT’S ONLY ONE USER PROBLEM. IT’S USUALLY AN INDICATOR THAT IS SYSTEMIC ISSUE. THERE IS A GREATER PROBLEM. I DON’T KNOW IF IT’S THE Wi-Fi IS DOWN, SOMEBODY CHANGED THE CONFIGURATION. A NEW PHONE OR A DEVICE HAS BEEN DOWNLOADED AND IS BEING INSTALLED AFFECTING SOMETHING. ESPECIALLY IF IT IS SUDDENLY THE TREND WAS GOOD AND THEN SUDDENLY THERE IS A SPIKE. SUDDENLY TODAY YOU GET A LOT OF BAD CALLS. WHAT IS THE TOOL THAT GIVES YOU THE ABILITY TO SEE THE TREND? THE CALL QUALITY DASHBOARD. I’M EXCITED TO TALK ABOUT THIS TODAY. FIRST I WOULD LIKE TO TALK ABOUT THE OVERVIEW FOR SOME OF YOU WHO HAVE USED IT. FIRST-TIME USER OR HASN’T IEWLINGSED IT EVER BEFORE. I WILL GO THROUGH IT QUICKLY ABOUT THE TOOL, THE DATA, THE DATA MODEL ITSELF. AFTER THAT I WOULD LIKE TO SHARE THE IMPROVEMENT THAT WE HAVE MADE THIS YEAR AND THE ROADMAP FOR THE FUTURE. I HOPE ALL OF THESE THINGS LIKE WE ARE PLANNING TO DO IN THE FUTURE WILL EXCITE YOU. OKAY? HERE IT IS. CQD. I PUT THIS HERE. IT HELPS YOU ANSWER THE SYSTEM IRK QUESTION. I JUST MENTIONED ABOUT THAT, ABOUT THE QUALITY AND RELIABILITY. WHICH OF MY BRANCH OFFICE ARE HAVING NETWORK ISSUE AND HOW DO THEY EXAIRP TORE THE MAIN OFFICE? CQD COMES FIRST. THE CALL RECORD INTO A TRENDING AND AND ACTIONABLE INSIGHT. THAT IS THE MODEL AND THAT’S AN ACCESS TOOL. THE RAW DATA, I WOULD LIKE TO MENTION HERE, RAW DATA CAN BE EXTREMELY HARD TO CONSUME. IF YOU ARE LOOKING TOO DEEP, YOU CAN MISS THE TREND OF INFORMATION. BUT IF YOU LOOK BROADLY ENOUGH, THEN YOU ACTUALLY MIGHT MISS SOME IMPORTANT SIGNALS. CQD ALLOWS ADMIN TO SLICE THE DATA HOW MUCH YOU WOULD LIKE. TO STEP IN PERFORMANCE, THE CQD ITSELF. LIKE RIGHT NOW WE ARE UPDATING THE DATA WITHIN 24 HOURS. WAIT FOR THE NEW ROADMAP THAT WILL BE TAKEN CARE OF VERY SOON. A CUSTOMER USING CQD TO GET THE TREND OF INFORMATION OF THE NETWORK QUALITY, FAILURES LOCATION, THE Wi-Fi AND USER RATINGS FOR YEARS. LET’S LOOK AT CQD MORE DEEPLY. I FORGOT THE CLICKER DOESN’T WORK. THE KEY CONCEPT OF CQD IS DIMENSION, MEASURES. IN HERE I WILL SAY SOMETHING THAT’S REALLY AN EARFUL. I HAVE AN ANALOGY WILL DIMENSION FOR THE ADMIN TO SLICE THE DATA. MEASURES, THE ACCOUNTS, RATES, AND FILTERS AND DIMENSION ALLOW DRILLING DEEPER TO A PARTICULAR SLICE OF THE DATA. THAT IS WHAT IT IS. SHOW ME NUMBER OF POOR CALLS BY BUILDING FOR THE PAST MONTH. THIS IS WHERE THE EXAMPLE THAT I PUT IT IN THIS SLICE. ALMOST ANY MEASURES DIMENSION UNIFILTER CAN BE PLACED IN THIS STRUCTURE AND THIS QUERY WILL REVEAL AN INTERESTING RESULT. WE GIVE YOU THE TOOL TO GIVE YOU THE ABILITY TO SLICE AND DICE AND FIGURE OUT WHAT IS THE PROBLEM WITHIN YOUR — BE YOUR OWN SHERLOCK HOLMES. THAT’S WHAT I SAID. IF YOU ARE LOOKING — LOOKING AT THE AVERAGE BY USER LOCATION YOU WILL EITHER SEE THE CALL LEAKAGE ARE THE SAME EVERYWHERE AND YOU CANNOT REALLY DRAW A CONCLUSION THERE, RIGHT? THE LOCATION GENERALLY AFFECTS NETWORK QUALITY, BUT NOT DEVICE QUALITY. ON THE OTHER HAND IF THE AVERAGE ECHO IS DIFFERENT BY LOCATION, IT MOST LIKELY DUE TO THE DEVICE. ECHO LEAK VALUE COMPARED TO USER IN ANOTHER LOCATION CAN BE DIFFERENCE, TOO. THERE ARE MUCH BETTER SLICES TO USE WITH ECHO LEAKAGE HABITS SUCH AS DEVICE, MAKE, AND MODEL. THAT IS AN EXAMPLE ABOUT THIS. SO THE NEXT SLICE HERE, IT’S GIVING A REABOUT WHAT HAVE WE DONE IN THE PAST AND WHAT WE HAVE DONE NOW, 2018. CQD IS BASED ON SINGLE PAGE DASHBOARD OR SPD. IT PROVIDES YOU THE TREND. IT GIVES YOU A CANNED REPORT. WE KNOW YOU LOVE TO BUILD YOUR OWN REPORT. SO THE EXPHIBELZ REPORT IS — THE CUSTOMIZABLE REPORT IS GIVEN TOWM SO CAN YOU EDIT, CREATE AND BUILD AS MANY REPORTS AS YOU WANT. THE NEXT IMPROVEMENT THAT WE DO. THIS IS ON OUR TIMELINE. WE INTEGRATE THE LOCATION, DATE, AND I TALK ABOUT THE DIMENSION AND MEASURES. LOOK AT THE NUMBER. IT KEEPS ON INCREASING, THE DIMENSION AND THE MEASURE. AND WHY? TO MAKE SURE CONTAIN YOUR DATA PROPERLY FOR REGION, WE HAVE EACH LOCATION, EACH REGION CQD. WE HAVE A CQD IN INDIA AND AMERICA AS WELL. NOT ONLY THAT WE SUPPORT — OKAY, WE DON’T WANT TO GIVE SOMEBODY AN ADMIN TO LOOK AT YOUR REPORT. IT’S AN O 365. IF YOU WANT TO GIVE IT TO THAT PERSON IN A READER ROLL, THAT PERSON CAN SIGN IN, EDIT AND WHETHER IT’S A SKYPE FOR BUSINESS, WHETHER IT’S TEAMS, THAT PARTICULAR PERSON OR USER IT IS CAPABLE OF DOING THAT. AS OF 2018 WE ACTUALLY INCLUDE QUALITY EXPERIENCE. HOW MANY OF YOU HAD USED — HAVE HEARD ABOUT QER? DO YOU LIKE THEM? YES, IT’S ACTUALLY GREAT. ESPECIALLY FOR A CUSTOMER WHO NEVER HAS CQD BEFORE. YOU DON’T KNOW WHERE TO START. QER REPORT IS A GOOD STARTING POINT. WE GIVE YOU THE 80 PAGE, 70 CANNED REPORTS FOR YOU TO GET STARTED IN WORKING ON IT. WHY I’M EXCITED ABOUT IT IS BECAUSE WE ALSO HAVE A NEW NAVIGATION SYSTEM. SO THE QER ITSELF WHEN YOU GUYS IN THE PAST, YOU HAVE TO GO TO A PLACE, YOU DOWNLOAD ALL OF THIS QER CONTENT, RIGHT? YOU HAVE TO GO THROUGH ALL THE REPORTS ONE BY ONE. BUT HERE, YOU CAN ACTUALLY CLICK IN THE AREA THAT YOU WANT. IT IS ACTUALLY ALREADY BEING CREATED IN THREE FORMS FOR THE USER. QUALITY, AUDIO QUALITY, AUDIO REALITY, CONFERENCING, DTP. WE HAVE ALSO THE BREAKDOWN OF CALLING AND WE ALSO PROVIDE THE AT THE BOTTOM. IF YOU HAVEN’T, CHECK IT OUT. CHECK IT OUT. IT’S AVAILABLE STARTING ON AZURE IN CQD. LOOK IT UP FROM THE DROPDOWN MENU AND GO TO YOUR QER. FROM QER, I FORGOT TO MENTION ONE THING THAT CQD HAS TEAMS AND DATA, IF YOU DON’T SELECT AT THE TOP IT WILL BE AN OVERALL. BUT IF YOU PICK ONE OVER THE OTHER, YOU CAN ACTUALLY TAKE A LOOK AT THE DATA AND TAKE A LOOK AT THE TEAMS. WHY IS IT IMPORTANT? BECAUSE YOU SOMETIMES WONDER, WHY IS THERE A HIGH PIQUE PCR? IF IT’S AFFECTING, IT MIGHT NOT — IT MIGHT BE SOMETHING THAT IS AFFECTING BOTH OF THEM. IT CAN BE, LIKE, OH, THE NEW DEVICE DRIVER UPDATES THAT JUST GOT RECENTLY UPDATED AND INSTALLED EVERYTHING BECAUSE IT’S AFFECTING EVERYBODY. OR SOMETHING THAT IS AFFECTING THE NETWORK, THE NEW I.S.P. THAT WE JUST CHANGED. NOW I AM GIVING — I’M SHOWING THE SLIDE ABOUT THE EVALUATION OF QED. HOW MANY HAVE USED CQD ON-PREM. DO YOU LIKE THE CQD ON-PREM? OKAY. I LOVE THE ON-PREM BECAUSE THE LATENCY IS QUICK. SO I CAN ACTUALLY GO ZOOM IN AND ZOOM OUT REALLY TO FIND OUT THE PROBLEM. SO IF I HAVE THIS, I CAN FIGURE OUT IF THIS IS A PROBLEM OF FIVE USERS, 5,000 USER OR 500 USERRER. OR ON THE OTHER SIDE, I CAN SEE IF THIS IS AN INDICATION OF THE OTHER SIDE. THIS IS THE ISSUE THAT I MENTIONED EARLIER. LOOKING INTO THIS. CQD ON-PREM HAS LOW LATENCY. WHEN THE TIME IS COMING. THE DATA IS ALWAYS AVAILABLE BECAUSE IT’S A SECURE BOUNDARY. WHAT YOU HAVE SEEN IN ONLINE IS ACTUALLY CQD.com. BECAUSE OF THE WAY THAT OUR CQD IN THE CLOUD WAS BUILT, WE HAVE THE CONSTRAINT ON HOW THE DATA ARRIVES. SO WE HAVE LATENCY OF 24 HOURS. BECAUSE OF THE WAY THAT, LIKE, ONLINE COMPLIANCE ABOUT THE DATA AND GDP, THERE — WE MAKE DECISION NOT TO INCLUDE THE PI DATA INSIDE THE CQD. WE HAVE TO DETAIL ALL THE DATA WITHIN TWO DAYS. THE DIFFERENCE WITH CQD ON-PREM AND ONLINE, IS WE START HAVING RELIABILITY DATA. NOT JUST THE QED. THE FUTURE, THE INTERESTING PART THAT I WOULD LIKE TO SHARE WITH YOU, WE ARE GOING TO HAVE LOWER LATENCY. CLOSER TO 30 MINUTES. CID IS BACK. WE HAVE QUALITY AND RELIABILITY UPDATES INCLUDING TEAMS. WE HAVE SSD AND PEEK. YOU ACTUALLY ALREADY CAN SEE WE HAVE SOME OF THE ON-PREM CALLING AVAILABLE ALREADY. BUT WITH THE SSD ON-PREM CONNECTOR, YOU WILL GET BOTH. SO NOW, NOT ONLY THAT, WE ARE AWARE. YOU GUYS LIKE TO CUSTOMIZE ALL THIS REPORT. YOU LIKE TO BE A GEEK. ME, TOO. SO WE ARE GOING TO PROVIDE A POWER BI CONNECTOR. AND MAYBE MORE. SO COME AND TALK TO ME ABOUT YOUR IDEAS. SO HERE IS BASICALLY THE MORE DETAIL OF WHAT IS IN CQD ROADMAP. UP TO 12 MONTHS, HISTORIC DATA. I ALMOST FORGET ABOUT THAT. THE DRILL-DOWN INCLUDES — SSID. ALL OF THIS INTERESTING. DATE RANGES, DRILL-DOWN CAPABILITY. IT’S A VERY LONG LIST. BUT I HOPE THIS ACTUALLY MAKES YOU HAPPY. [APPLAUSE] THIS CLAP WILL MAKE MINE DAD VERY HAPPY, BY THE WAY. THEY WORKED REALLY HARD. WE JUST ENABLED A COUPLE OF OUR TOP CUSTOMER ON THIS CQD. THIS IS NOT JUST I GO TO PowerPoint AND CREATE SOMETHING. IT’S A SCREEN CAPTURE OF OUR REAL-TIME DATA. IN CQD, YOU CAN PICK THE MONTH. IN HERE YOU CAN PICK THE DAY OF THE MONTH. THEN YOU CAN SEE THE HOURS. AT THIS TIME IT’S BASED ON THE UCC. E-MAIL, Wi-Fi, THE ID WILL BE IN CQD ONLINE. WHY? YOU KNOW WHY. BECAUSE WHEN YOU ARE TROUBLESHOOTING YOU NEED THIS INFORMATION. I SEE THE HEADS SHAKING. AGREEING. THAT’S TRUE. WHEN YOU ARE TROUBLESHOOTING YOU WANT TO DRILL DOWN INTO THE CALL DIMENSION. THE DATA IS ONLY AVAILABLE FOR 30 DAYS. LISH IT QUICKLY. YOU CAN ONLY PULL UP ON A CITY LIMITED NUMBER OF CALLS TO INCLUDE THE P.I. FIELD. THE P.I. INFORMATION IS OPT MILESSED FOR THE HELP DESK. THERE IS THE PREM, BUT YOU CAN SEE ALL THE PEOPLE, LIKE IN THIS CASE, THE DATES. THEN THE AGENT, O.C., IF YOU DON’T KNOW WHAT O.C. IS. THAT IS OUR OLD CLIENT LINK SYSTEM. YOU CAN TAKE A LOOK. NOW YOU CAN DRILL DOWN TO THE BUILDING AND THE USER, WHICH GET AFFECTED BY THE CYCLE. SO HOW COOL IS THAT?>>WHEN IT GOING TO BE AVAILABLE? WE’LL TALK ABOUT THAT LATER. SO THE DRILL-DOWN CAPABILITY. THERE IS NOTHING ABOUT TROUBLESHOOTING THAT HINDERS US TO TROUBLE SHOOT FASTER WITHOUT THE CAPABILITY OF DRILL DOWN. SO HERE, WHAT WE ARE GOING TO EMPOWER YOU AGAIN IS IN THE — WE GIVE YOU THE ABILITY TO DRILL DOWN. BECAUSE IT WILL NOT BE ENOUGH FOR US. WOULD YOU LIKE TO DRILL DOWN ON THIS? WE DON’T WANT TO CONDITION FINE YOU. CONFINE YOU. WE WILL PROVIDE YOU WITH A SAMPLE LIKE A CANNED REPORT. BUT AFTER THAT, YOU ARE WELCOME TO DO YOUR OWN DRILL-DOWN. SO IN THIS CASE, YOU CAN DO A DRILL DOWN BASE ON TIMES, BY DATES TODAY, THEN YOU CAN PICK. I WOULD LIKE TO DRILL DOWN ON THIS. SO YOU CREATE A DRILL DOWN BASED ON THE VIDEO AND THEN YOU CAN SELECT AGAIN BY THE DATE. LATER ON, YOU REQUEST SAVE THIS FOR WHEN YOU ACTUALLY THAT PARTICULAR REPORT, YOU CAN DO THE DRILL DOWN. WAIT UNTIL I SHOW YOU THE DEMO. I WILL ACTUALLY GO THROUGH IT. THE LAST BUT NOT LEAST. THIS IS IT. WE ARE GOING TO ALLOW UP TO CUSTOMIZE YOUR CQD REPORT USING POWER BI. [APPLAUSE]>>THANK YOU.>>AGAIN, NO MATTER HOW WE ARE WORKING SO HARD TO PLEASE YOU, YOU GUYS WANT TO DIFFERENT COLOR, TYPE OF TYPE OF CHART, PUT THIS ON THE RIGHT SIDE, PUT THIS ON THE LEFT. I CAN’T KEEP UP WITH THIS. SO GO FOR IT. WE WILL PROPRIETORSHIP THE CONNECTOR AND YOU GUYS CAN DO IT. BY THE WAY, THIS IS REAL. THIS IS BASED ON REAL DATA. YOU CAN CLICK UNDER THE MONTH, YEAR, THEN YOU CAN SEE THE SUM. THIS IS JULY 2018. AND YOU HAVE THIS MANY STRINGS. SO YOU CAN CLICK ON THAT PARTICULAR MONTH. SO WITH THAT I WOULD LIKE TO DO A DEMO. THIS IS THE FIRST THAT I WAS TRYING TO SHOW. THIS IS ALREADY AVAILABLE SO YOU CAN TAKE A LOOK BASED ON THE LINK ITSELF. IT INCLUDES THIS PARTICULAR CER DATA. SO YOU CAN QUICKLY CLICK. YOU CAN TAKE A LOOK AT THE POOR AUDIO STREAM. THERE IS NO INFORMATION. YOU CAN CLICK ON THE TWO PARTIES. I’M OFFERING TO THE DEMO GOD. ANYWAY, YOU GUYS HAVE THIS IN YOUR CQD ONLINE. GO TRY. CHECK IT OUT. GIVE US FEEDBACK. THIS IS AN SPD. SO IT’S NOT — IF YOU WOULD LIKE TO MAKE IT EDITABLE AND CREATE A DIFFERENT ONE, THEN YOU HAVE TO GO TO AGAIN. THIS IS FOR SOMETHING FOR YOU TO OPEN UP ON YOUR IMAGINATION. THE NEXT ONE I WOULD LIKE TO SHOW, THIS IS OUR REAL-TIME REPORT. DON’T YELL AT ME. “THAT’S NOT THE DEFAULT I WANT.” THIS IS BASICALLY TO SHOW YOU HERE THAT WELL HAVE IT BY MINUTE. BY HOUR. BY DATE. THIS IS AVAILABLE AS WELL. THIS IS JUST FOR OUR TESTING PURPOSES TO MAKE SURE THAT THE DATA COMES ON TIME. WE HAVE AT THE TOP HERE SEPTEMBER. HERE YOU CAN PICK THE DATA OF THE DATE AND THEN THE HOUR OF WHEN THE DATA HAS ARRIVED. I DON’T LIKE, MY DEMO GOD WAS KINDS TO ME OR NOT. BUT I WILL SAY SKIP TO THE NEXT DEMO HERE. THIS IS THE DRILLDOWN. I WAS TALKING ABOUT YOU CAN CREATE THE DRILL DOWN AND IN HERE, MAKE BELIEVE THAT I ALREADY DO D THAT, CREATE THE DEFAULT REPORT AND I HAVE THE CQD REPORTING HERE. IT WAS THE DATE AND THE NUMBER OF CALLS. EARLIER I SAW THE SPIKE. SO BASED ON THAT, I WOULD LIKE TO TAKE A LOOK. HEY, ON SEPTEMBER 10, WHY IS THIS SPIKE? SO THIS IS THE DRILL DOWN. IT PICK UP BASED ON USER AGENT CATEGORY. WE TALK ABOUT O.C. EARLIER. YOU CAN SEE IT HAS A HIGH FAILURE ON O.C. TO SHOW YOU HOW TO DO THAT, IT IS BASICALLY ADDING THE DATE AND THE USER AGENT I CREATED OVER THERE. THEN IT WILL SHOW WHO ARE THE USERS WHO GET IMPACTED. THERE THEY ARE. SO WITH THAT, I AM CONCLUDING MY DEMO. S THE KEY TAKEAWAY I WOULD LIKE TO SEND YOU WITH. NO LATENCY. NEW MODEL WITH DRILL-DOWN CAPABILITY WITH UPPED TEAMS QUALITY AND RELIABILITY. CLASSIFICATION. SAME TOOLS. TEAMS ONLINE AND ALSO SSDM. WE ARE WORKING ON TRYING TO PROVIDE A SUPPORT FOR FLEXIBILITY TO CUSTOMIZE YOUR REPORT. AND THE SCENARIO THAT WE WOULD LIKE TO GIVE SUPPORT WITH THIS NEW FUNCTIONALITY IS FOR YOU TO BE ABLE TO IDENTIFY WHO ARE THE IMPACTED USERS SO YOU CAN DRILL DOWN FROM THE TREND WE SAW IN CQD. ON THE OTHER HAND BASED ON ONE CALL OF THAT FAILURE, YOU CAN SEE IF IT’S A MASSIVE SYSTEM ISSUE THAT IS HAPPENING WITHIN YOUR ORGANIZATION. WITH THAT I WOULD LIKE TO OPEN UP FOR QUESTIONING. THANK YOU SO MUCH. BEFORE YOU LEAVE, PLEASE FILL OUT YOUR EVAL. OKAY? [APPLAUSE]>>WHAT I’M MISSING IS CONNECTION, THE DASHBOARD IS OKAY FOR THE OTHER VIEW AND WITH DRILL DOWN. BUT I MISS THE CONNECTION TO THE USER EXPERIENCE WHICH EVERY USER HAS AT THE END, TO THIS OBJECTIVE.>>THE RATING?>>YES.>>WE ACTUALLY HAVE THE RATING INFORMATION AS WELL. BUT HOW IS IT DISPLAYED IN THE FIGURES?>>WHAT DO YOU MEANWHILE, CONFIGURED?>>THE AMOUNT OF CALLS BASED ON THE OBJECTIVE INFORMATION. BUT I DON’T SEE THE INFORMATION — THE USER QUALITY.>>THE USER RATING QUALITY DEPENDS ON WHEN YOU HAVE AT THE END OF THE CALL.>>YES.>>IT’S FIVE OR FOUR OR –>>YES. THIS INFORMATION, ADDITIONAL OBJECTIVE INFORMATION IS GOOD FOR OTHER REASONS. BECAUSE PERHAPS EVERYTHING IS OKAY BUT THE USER SAY IT’S WORSE. WHEN IT’S ALREADY IMPORTANT TO ANALYZE WHY THE USER HAS SUCH A BAD EXPERIENCE.>>CORRECT. SO RIGHT NOW TWO WAYS TO DO THAT, RIGHT? SO IF YOU KNOW YOU HAPPEN TO KNOW WHO IS THAT USER. YOU CAN USE CALL ANALYTICS AND CHECK THE PERSON’S INFORMATION. AS AN I.T. ADMIN YOU CAN CONNECT WITH THEM. BUT IN THE TREND DATA, YOU CAN SEE HOW MANY IS GIVING FIVE STARS, FOUR, THREE. IF YOU PICK THE ONE STAR WITH THE P.I.I. DATA, YOU CAN SEE WHO ARE THOSE UNHAPPY USERS. THEN YOU CAN TRULY INTERPRET THEM. IN MICROSOFT ITSELF WE ACTUALLY DO REACH OUT TO THAT PERSON. HEY, YOU GIVE US ONE STAR, WHY IS THAT? IT COULD BE ONE STAR FOR — IT CAN BE CAN BE LIKE BECAUSE THE NUMBERS. YOU CAN REACH OUT AND ASK. SOMETIMES YOU ARE RIGHT. THE METRICS LOOKS GOOD BUT IT MIGHT BE — THE REASON IS, LIKE ONE THING THAT HAPPENS TO OUR END USER, IT’S NOT BECAUSE OF HIS DEVICE. HE HAS ONE OF THE BEST ENTITIES. BUT IT’S BECAUSE TO JOIN THE MEETING. YOU CAN TAKE A LOOK AT THAT PARTICULAR USER EXPERIENCE. AND CAN YOU TAKE A LOOK AT THE AND WHO ARE OVER THERE AND THEN TAKE A LOOK AT WHO CONTRIBUTED. WE CAN SHOW SOME MORE. SORRY, THERE ARE TWO MICS.>>YOU MENTIONED YOU WILL SHARE WITH US WHEN THE NEW CQD IS READY FOR US TO USE. I DIDN’T HEAR THAT.>>SO YOU WANT TO KNOW THE ROADMAP. HOPEFULLY SOON. HERE IS THE THINGS HOW THE CQD WILL ROLL OUT. FIRST WE ENABLE IT FOR TEAMS. THEN WE ENABLE THE O. DATA. YOU ARE IN INDIA, THAT WILL BE LATER. THEN WE ENABLE IT FOR THE WORLD. AND THEN WE HAVE — ON-PREM. I SKIPPED, SORRY. GO BACK. THEN WE ENABLE P.I.I. AND THEN ENABLE FOR OTHER REGION. THAT IS NOW WE TRY TO MAKE SURE. SO DEPENDING ON HOW THE GOTCHA WE GET AS WE ROLL OUT, I REALLY COULDN’T SAY WHEN. TRUST ME, RIGHT NOW, WE ALREADY HAVE 25 CUSTOMERS. THREE IS ACTIVELY USING. SO IT’S COMING SOON. BEFORE YOU KNOW IT, IT WILL BE YOUR 2019 PRESENT. THAT’S Q1 OR Q2.>>A COUPLE OF QUESTIONS ABOUT THE METRICS. I LOVE HOWE YOU HAVE THE OKAY AND POOR. IT WILL BE GREAT TO SEE KIND OF A YELLOW RANGE IN THERE. THEN BEING ABLE TO GIVE THAT TO OUR SERVICE DESK PEOPLE. HEY, WE HAVE FOUR THINGS GOING ON. IF THERE IS A FOUR CALL, THERE ARE FOUR THINGS THAT LOOK BAD.>>AS AN EXAMPLE, THERE IS RED, YELLOW, AND PINK.>>I HAVEN’T SEEN YELLOW YET BEFORE. SO IF THERE IS YELLOW, THAT’S GREAT.>>THERE IS.>>THE OTHER THING THAT I WOULD LOOK FOR TO SEE, THE 30 MINUTE TIME, IS THERE ANY ALERTING FUNCTIONALITY? LET’S SAY A WHOLE BUNCH OF CALLS COME BACK AS POOR, YOU CAN ALERT THE SERVICE DESK, HEY, THERE IS A PROBLEM.>>WHILE WE ARE LAYING OUT THE FRAMEWORK, MAKING SURE THAT THEY HAVE THE INFORMATION, WE DO HAVE THIS. WE ARE MAKING SURE THAT — YOU WANT TO MAKE THAT INSIGHT. SOMEBODY GETS A CALL. YOU WANT TO KNOW IF SOMETHING IS GOING TO HAPPEN. YOU WANT TO MAKE SURE UP HAVE THE RIGHT — HEY, SOMETHING IS OFF HERE. WE ARE CURRENTLY — IT’S ACTIVELY ON THE BACKLOG. THAT IS ONE OF THE MAJOR ASKS. IT’S ON THE ROADMAP FOR SURE.>>THANK YOU.>>JUST TO BE SURE I’M READING THIS SLIDE CORRECTLY. YOU’RE COMMITTING TO REPORTING CQD? JUST TO BE SURE I’M READING CORRECTLY YOU’RE COMMITTING TO IMPORTING THESE TO ON-PREM CQD?>>ON-PREM CQD ALREADY HAS THE LOW LATENCY.>>YES, BUT ON-PREM CQD IS HAS NOT SEEN AN UPDATE IN AT LEAST TWO AND A HALF YEARS.>>RIGHT, BUT WE ARE TALKING ABOUT 2019 ON-PREM. SO WE CAN USE 2019 ON-PREM WITH THE EXISTING CQDIN PREM. YOU WERE NOT BRINGING THE NEW REPORTS AND THINGS, POWER BI TO ON-PREM.>>NO, NO. WHAT I’M SAYING IN HERE IS CQD IS GOING TO BE ON-PREM WILL BE ABLE TO PULL THE DATA SO THE ONLINE AND TAKE ADVANTAGE OF AM THE ONLINE REPORTING CAPABILITIES THAT WE TALKED EARLIER.>>OKAY. THEN THE FOLLOWUP QUESTION, WHEN WILL THAT NEW FUNCTIONALITY BE ABLE IN THE GCC AND OTHER GOVERNMENT CLOUDS 1234.>>OH, I SEE. OKAY. THAT PART — LET ME GET INTO A LITTLE MORE DETAIL. GCCI AND GCC, DOD.>>LEVEL 5, YES.>>ENVIRONMENT IS ACTUALLY BASED ON THE NEW REAL-TIME DATA PIPELINE ALREADY. HOWEVER, THEY HAVE DIFFERENT INGESTION — BASED UNDER OUR PREESTLES TECHNOLOGY. SO IT STILL HAS A LITTLE BIT LIMITATION. IT DOESN’T HAVE — THAT CQD DOESN’T HAVE POWER BI DATA. THAT IS WHAT WILL NAP G.C.C. ONE MAYBE IN THE FUTURE WE ARE GOING TO UPDATE THE G.C.C. WITH THE CQD, BUT WE DON’T HAVE THAT ON THE ROADMAP YET. AS FAR AS I KNOW. WE ARE JUST TRYING TO COMPLETE THE G.C.C. HIGH DEPLOYMENT AS SOON AS POSSIBLE. WE ARE NOT TRYING TO ADD NEW FEATURES YET.>>I KNOW THIS IN THE CALL ANALYTICS, A SIGNIFICANT AMOUNT OF –>>DON’T FORGET TO FILL OUT YOUR EVAL. OKAY.>>CALL ANALYTICS I NOTICE A SOMETHING AMOUNT OF “UNKNOWN.” I SEEM TO SEAL A CORRELATION BETWEEN THE UNKNOWN CALLS AND POOR QUALITY. DO YOU SEE THAT? I NOTICE IT’S A FAILED UPLOALD CAN BE ONE POSSIBILITY. SHOULD I TREAT THOSE UNKNOWN EVENTS AS POOR QUALITY?>>NOT NECESSARILY. LET’S PUT THAT INTO TWO THINGS. YES, WE DIDN’T GET A LOT OF DATA BUT THAT COULD HAPPEN BECAUSE OF — THE CORRELATION ASPECTS OF IT. TO YOUR POINT, IF YOU SEE A LOT OF UNKNOWNS, DEFINITELY CALL UP AND SAY, WHY THAT IS HAPPENING. BUT TO YOUR POINT, A LOT OF UNKNOWNS EQUALING POOR CALLS, I WOULD HAVE TO SEE THE DATA. TRYING TO SEE WHY YOU’RE GETTING UNKNOWNS. IS THAT BECAUSE — THAT IS SOMETHING YOU WANT TO LOOK AT.>>WHAT PERCENTAGE WOULD YOU SAY IS TOLERABLE AS UNKNOWN? WHAT WOULD YOU SAY?>>IT REALLY DEPENDS. WHAT IS “A LOT” AND WHAT IS “A LITTLE”?>>WE HAVEN’T DONE THAT ANALYSIS. FOR A TENANT, THIS IS 5, VERSUS 70. TO BE HONEST WE HAVEN’T DONE AN ANALYSIS TO SAY — THAT IS GOOD FEEDBACK. GO BACK AND FIGURE OUT IF THERE ARE PEOPLE SEEING UNKNOWNS, MAKING SURE BACKGROUND, NUMBER ONE. NUMBER TWO, WHAT CAN WE PROVIDE GUIDANCE, HEY, THIS SEEMS TO BE THE THRESHOLD THAT EVERYBODY IS GETTING ON ONLINE CALLS. IF YOU ARE HIGHER THAN THAT, MAYBE THERE IS SOMETHING YOU NEED TO DO. REST ASSURED, THAT IS GOOD TAKEBACK. THAT’S A GOOD POINT.>>I HAVE SOMETHING THAT I CAN ADD. FOR EXAMPLE, IN MICROSOFT, I SEE HIGH UNKNOWN, MOSTLY IT’S BECAUSE OF THE HABIT OF THE USER HABIT. IT LOOKS LIKE A POOR COOLER MAP. WE ARE HAVING MEETING BACK AND BACK AND THEY JUST SLAP THEIR LAPTOP AND GO TO THE NEXT ONE. THOSE MEETINGS THAT YOU JUST CLOSE THE LAPTOP — AND YOU DON’T KNOW. YOU HAVE TO FIGURE OUT THAT IS ONE OF THE MAIN REASONS YOU SEE A HIGH NUMBER IN MICROSOFT. BUT THAT’S BECAUSE WE INVESTIGATE. IN MICROSOFT, PEOPLE HAVE THAT KIND OF BEHAVIOR. MAYBE IT’S A DIFFERENT THING, A DIFFERENT AREA.>>NOTICED IN ABOUT A WEEK OR SO, THE CALL QUALITY TESTING HIGH OR POOR. IS THERE A WAY TO DRILL DOWN THERE IS PROBABLY SOMETHING IN THE NETWORK? IS THERE IS GUIDELINE TO SAY IF YOU HAVE ONE PSDN CALL DEVICES, MAYBE THE NETWORK SHOULD HAVE A BANDWIDTH OF THIS AMOUNT, OF THAT AMOUNT. IS THERE ANY SUGGESTION ABOUT THAT?>>THE VIDEO CALLS, IT IS DIFFERENT. SDNs, YES, THOSE KIND OF CALLS. THE CALL QUALITY IS BAD, YOU LIKE TO HAVE A SUGGESTION TO SAY, IF YOU ARE HAVING TEN DEVICES OR FOUR DEVICES, WE RECOMMEND THIS.>>THAT’S THE BANDWIDTH THING YOU ARE TALKING ABOUT. I WOULD SAY LOOK INTO THAT. IT IS ONE THING THAT YOU CAN USE FOR GUIDANCE. ANOTHER THING YOU COULD TAKE A LOOK, THE PSTN EQUALIZED COMPRESSION ON CONFERENCING. THAT IS PROBABLY ELIMINATE SOME OF YOUR PAIN. HOW YOU SET IT UP. SINCE YOU OWN YOUR OWN, YOU CAN ACTUALLY WATCH CAREFULLY THE QUALITY AND THE RELIABILITY OF YOUR 31:10 CALLS. WE EDIT ALL OF THOSE LINK AT THE BOTTOM OF THE DECK. IT WILL BE AVAILABLE TOMORROW IF YOU WANT TO CHECK IT OUT.>>I WANT TO SAY THANKS FOR ALL OF THAT WORK. IT’S REALLY, REALLY USEFUL. AND QUITE HELPFUL.>>AW, THANK YOU.>>I HAVE TWO THINGS. ONE IS A PIECE OF FEEDBACK, THE OTHER IS A QUESTION. THE FIRST ONE, FEEDBACK. IN THE CALL QUALITY IN ANALYTICS UNDER THE ADVANCED TAB, IT WOULD BE USEFUL IF THERE WAS PERIMETER DESCRIPTIONS OF EACH OF THE FIELDS. IT NEEDS TO BE ENGLISH. FOR EXPLAINING THAT, WHAT WOULD ALSO BE UNIVERSAL IS SCENARIOS THAT APPLY TO NOT JUST THE DESCRIPTION. I UNDERSTAND WHY IT IS THAT WAY. BUT YOU HAVE TO EXPLAIN THAT FURTHER AS WELL. IT WOULD BE USEFUL.>>THE QUESTION AND IT WAS MOSTLY BECAUSE I WAS IN A SESSION FOR THE LIVE EVENTS AND HIP THE QUESTION AROUND ANALYTICS AND QUALITY AROUND LIVE EVENTS. IS THAT SOMETHING ON YOUR RADAR DOWN THE LINE FOR YOU?>>THE FIRST, YOUR FEEDBACK. IT’SES WELL TAKEN. ONE OF THE THINGS ON OUR ROADMAP, YOU KNOW, IT IS ON THE LIST. I THINK WE WANTED TO SAY, HERE IS ALL THE INFORMATION, TAKE IT. AT SOME POINT IN TIME, LIKE EVERY OTHER TOOL YOU NEED TO SAY, HOW IS IT — AND THEN SECOND IS, IT’S GOOD, I SHOULD BE DOING THE SEARCH MYSELF. IT SHOULD BE IN A WAY THAT I’M LOOKING ALTER THOSE THINGS. I’M IMPATIENT SAYING THIS IS BAD, THIS IS GOOD. YOU LOOK AT YOUR HEALTH REPORT, HMM, THERE IS A POINT — IT HAS TO BE THAT CLEAR.>>THAT’S THE NEXT STEP, THE OPTIMIZATION. AS ONE OF MY FRIENDS LIKE TO SAY, IT’S AN OBSERVATION, NOT A CRITICISM.>>ABSOLUTELY. THAT’S ONE THING — PLOORLT BACKLOG. WE WANT TO MAKE SURE WEAPON GET THE INSIGHT. SHE WAS ASKING, HEY, A BUNCH OF CALLS GOING ON, HOW DO YOU SET THIS? THAT WILL COME UP SLIGHTLY HIGHER IN THE PRIORITY. IT’S SOMETHING THAT NEEDS TO BE DONE, YET AT THE SAME TIME, WE NEED TO MAKE SURE WE ARE DOING THE RIGHT THING. THE SECOND POINT ON LIVE EVENTS, YES WE ARE IN THE PROCESS OF BUILDING USAGE FOR LIVE EVENTS. ALSO LIVE EVENTS BASED ON — ONE OF THE THINGS, LIVE EVENTS DO TEND TO HAVE — YOU HAVE Q&A COMING UP, YOU WANT TO MAKE SURE IT LINES UP. THE WAY TO DO THAT INFORMATION, THAT IS COMING, TOO. WE WANT TO MAKE SURE YOU GET A SIMILAR FOR THE LIVE EVENT. WHAT IS THE ISSUE OF HOW MANY PEOPLE JOIN. AT THE END OF THE DAY, IT’S A MEETING. THESE THE TWO WE ARE WORKING ON.>>THANK YOU, EVERYBODY.>>THANK YOU SO MUCH.>>FOR SAYING TO THE END AND EVEN OVER ON THE LAST DAY OF THE EVENT. THANK YOU SO MUCH, GUYS.>>SAFE TRAVELS.>>LOOK AT THE NOTES. THERE IS SOME STUFF THAT I MIGHT HAVE FORGOT TO MENTION. THE DETAIL IS PRETTY

Understanding Media Flows in Microsoft Teams – BRK4016


RIGHT ON THE DOT AT 9:00. THANK YOU FOR MAKING IT THIS MORNING. I’VE SEEN JUNE VERSAL. VERYBODY IS HERE. I’M A SENIOR [ INDISCERNIBLE ] OLD HABITS DIE HARD. SO THE FIRST AND FOREMOST QUESTION HIS SESSION. HE’S BLESSED TO HAVE A SECOND CHANCE. HE IS AT HOME ENJOYING HIS SECOND DAUGHTER WITH HIS WIFE AND SUPER HAPPY. HE’S GIVEN ME THE DAUNTING TASK TO TALK ABOUT MEDIA FLOWS. IT WILL BE IN DUTCH, ACCENT, GERMAN AND WE WILL GET THROUGH. I WILL TALK ABOUT THE CHALLENGE WITH MEDIA FLOWS. WE’RE GOING TO TALK ABOUT OUR SOLUTION TO DEALING WITH THAT. I WILL SHOW A BIT OF THAT AND SHOW YOU SOME COLD FLOWS. OUR FIRST OBJECTIVE AND TAKE AWAY. I TALKED ABOUT THE MEDIA CONNECTIVITY. WE SHOW HOW OR END POINTS [ INDISCERNIBLE ] Y AND ISSUES AND THE THREE THINGS THAT I WANT YOU TO TAKE AWAY BACK HOME IS SAHH CLOUD-BASED SERVICE WILL MOSTLY TRAVERSE BETWEEN TWO PEERS. YOU SHOULD LEVERAGE BREAK OUTS. WE’LL TALK ABOUT THAT. PLEASE CENTRALIZE BREAK OUTS ARE [ INDISCERNIBLE ] FOR A GOOD TEAM’S EXPERIENCE AND PLEASE OPEN YOUR FILE. IF YOU DO THOSE THREE THINGS AND PROMISE ME YOU GET 45 MINUTES [ INDISCERNIBLE ] YOU CAN SKIP THIS SESSION. SO A LITTLE BIT ABOUT ME. I’M COWBOY FROM THE NEATH — I’M>>I’M KORNEEL BULLENS. I LIVE IN DARN MY GIRLFRIEND AND TWO CATS. SHE DOESN’T LIKE ME PUTTING PICTURES OF HER EVERYWHERE SO I PUT THE CATS IN THEIR NATURAL HABITAT WHICH IS SLEEPING. I OWN A BOAR BREWERY. [ INDISCERNIBLE ] AND UNIVERSAL STUDIOS. I WORKED AT MICROSOFT SINCE 2012 AND I’M A MEMBER OF THE TEAM’S PG. WITH THAT, FOR TODAY I DO WANT Y SCENARIOS. CONNECTIVITY. NOT GOING TO TALK ABOUT [ INDISCERNIBLE ] WE DID ON WEDNESDAY AND TALK ABOUT MARCH OF TEAMS.>>AN MY COLLEAGUE HAS BEEN OCS AND CONNECTIVITY. IF YOU LIKE TO KNOW MORE ABOUT THAT GO TO CHANNEL 9. SEARCH FOR HIM AND HE WILL DO THESE KINDS OF SESSIONS AIMED AT PRIOR TECHNOLOGIES. THE FIVE ACRONYMS WE WILL DISCUSS. A CANDIDATE WHEN WE TALK ABOUT A CANDIDATE THAT IS THE CULMINATION OF IP ADDRESS, THE [ INDISCERNIBLE ] TCP OR UDP. THAT’S TO CONNECT THE CONNECTION TARGETS OR THE SOURCE OR TARGET. WE TALK ABOUT ICE WHICH IS INTERACTIVE CONNECTIVITY ESTABLISHMENT. PROTOCOL. THAT [ INDISCERNIBLE ] PART OF ICE. STUNT IS SIMPLE UNIVERSAL UDP NET. HOW WE GET OUR CANDIDATES AND WE HAVE TURN WHICH IS A TECHNOLOGY THAT OUR SERVICE USE TO GET AND WE HAVE A RELAY. THOSE CAN BE MEDIA RELAYS OR TRANSPORT RELAYS. NOW THAT WE’RE ALL INTO TEAMS WE RELAYS. RELACE. I WILL TALK ABOUT THE DIFFERENCES LATER ON. FOR SO FAR THE TWO FURTHER NOTES I WANT TO MAKE BEFORE WE CONTINUE. YES THIS IS LEVEL 400. SO WE HAVE 38 MINUTES LEFT AND I’LL GO THROUGH A LOT OF STUFF. I SUFFER FROM THE FACT I’M NOT A NATIVE ENGLISH SPEAKER. I DO MAKE UP WORDS AND I’M A QUICK TALKER. IF YOU MISS SOMETHING OR IF SOMETHING SUN CLEAR, COME UP — IS UNCLEAR, COME UP AFTER THE SESSION I’LL BE HAPPY TO GO THROUGH THE TERMS OVER — OR WHATEVER WE DISCUSSED ONE ON ONE.>>WHAT IS OUR CHALLENGE? WHY ARE WE TALKING ABOUT MEDIA SO THE CHALLENGE IS WHEN WE HAVE [ INDISCERNIBLE ] AND THEY REALLY WANT TO MAKE A PHONE CALL, THEY USE TEAMS. BECAUSE THAT’S THE COOLIST TECHNOLOGY. SIGNALLING THROUGHOUT THE CLOUD THROUGH THE OFFICE 365 AND YOU GET THE NICE GREEN BAR WHICH IS SIGNALLING. SO FAR SO GOOD. EVERYBODY IS HAPPY. NOW WE NEED TO DO MEDIA. STILL EVERYTHING IS HAPPY BECAUSE AL LIST CAN SEE BOLT. THEY HAVE LINE OF SIGHT IN MY PICTURE. THEY CAN DO A MEDIA CHANNEL. IT’S EASY. NOW WE ARE WILL COMPLICATE STUFF. WE ADDED NET, A SIMPLE ROUTER. ROUTERS IN BETWEEN. DEVICES THAT CAN TRANSLATE MULTIPLE IP TO ONE. [ INDISCERNIBLE ] OBSCURED. NOW I KNOW LONGER GET A DIRECT THAT’S A PROBLEM. COMPLICATED BECAUSE CHARLIE IS GOING TO JOIN THE PARTY. CHARLIE IS IN HIS NICE COMPANY AND HE HAS A CORPORATE FILE. ALL IS WELL. HE CAN DO MEDIA TO ALICE BECAUSE THE SILLY FIREWALL IN THE WAY AND WE’VE GOT NET. THEY STILL WANT TO TALK TO EACH OTHER. WE’VE GOT GONE — GOT DAN HE IS IN THE SAME BUILDING AS CHARLIE. SIGNALLING NOT A PROBLEM, TALKING TO CHARLIE, NOT A PROBLEM. HIM TALKING TO BOTH, TO ALICE, NEW PROBLEM. HOW WITH R WE GOING TO SOLVE FOR THIS? THE THREE KEY CHALLENGES WE HAVE WAS GNAT — NAT WE HAVE TO TRANSLATE THE INTERNAL IP TO K IN NETS ARE USUALLY NOT ONE ON ONE. SO I GET TRANSLATED TO A PORT AND IP COMBINATION ON MY NET ROUTER. THAT’S USUALLY NOT TRANSPARENT. WHEN I GO OUT AND US A AUGHT IT SAYS IT’S UNSECURE AND WE DON’T WANT THAT. IT WILL DROP THE PACKET. I CAN’T GET BACK OUTSIDE TO INSIDE. THAT’S A CHALLENGE. WHAT IT DOES DO NICELY IS ENSURE I DON’T NEED 10,000 PUBLIC IP ADDRESSES FOR 10,000 INTERNAL CLIENTS. THERE’S SOME ADVANTAGES. THERE ARE SOME DISADVANTAGES BECAUSE ALICE WOULD REALLY LIKE TO MAKE A CALL. CHARLIE’S TWO CORPORATE FIREWALLS IF YOU OPEN ALL THE PORTS ON THE FIREWALL TO GET NINETY FIREWALL — NOT MUCH POINT IN A FIRE WALL ANYMORE. WHAT DO WE DO WITH THAT? THEY HAVE THE SAME EFFECT AS NAT BUT MORE AIMED — ONLY THE SPECIFIC TRAFFIC TO THE SPECIFIC BOARDS GETS OUT OR IN. SO HOW DO WE DEAL WITH THE CORPORATE FIREWALLS? FINAL CHALLENGE PROXY SERVICE. KEEP SAYING IT. PROXY SERVE ARE BAD. WE DON’T LIKE THEM FROM [ INDISCERNIBLE ] THE OFFICE 365 SAYS DON’T DO IT. BYPASS PROXY SERVICE FOR ALL TEAMS TRAFFIC THAT’S GOING TO OFFICE 365 . YOU GO TO A PROXY SERVER OR UDP FORCED INTO TCP WHICH IS NOT GOOD FOR YOUR — THERE’S ADDITIONAL SECURITY FILTERING OF TRAFFIC. FILTERING OF REQUESTS. YOU CAN ZHAN OUT. WHICH WOULD BE AWESOME IF TEAMS TRAFFIC WOULDN’T BE ALL SECURED BY DEFAULT. N THE MIDDLE ATTACK AND IT BREAKS STUFF. IT BREAKS THE OUTER PLUG? N. AND IF IT’S UDP USUALLY IT WILL BLOCK IT. IT WILL BECOME TCP. SO PROXY SERVICE ONE OF THE CHALLENGES, WE WANT TO BY PASS THAT. NOW WE KNOW THAT’S NOT ALWAYS POSSIBLE. WE THOUGHT OF SOME SOLUTIONS. AND WHAT WE’VE DONE IS WE’VE — ESTABLISHED G CALLED ICE STONE AND TURN. N AND RETURN THE PART OF ARTS. SO WHAT HAPPENS. WE’VE GOT A CLIENT, THE CLIENT CONNECTS TO OFFICE 365 USING SIGNALLING. THE GREEN BAR IS HERE. WE USE THE REST API TO HTPS WEB SOCKET TO OUR ONLINE SERVICES. NOW MEDIA, THAT’S A SEPARATE CHANNEL. WE HAVE AUDIO, VIDEO. THEY ALL USE SEPARATE CHANNELS FROM SIGNALLING. WE CAN ADD A RELAY THERE BECAUSE AS WE TALKED ABOUT ALICE AND BOB AND THEY CAN’T TALK DIRECTLY TO EACH OTHER. WHAT DOES THE RELAY DO? WHAT THE RELAY DOES THAT IS THE TURN SERVER, IT REFLECTS THE NET ADDRESS. SAYS BME. WHY TWO NET ADDRESSES? BECAUSE WE HAVE UDP AND TCP. WE HAVE TWO REFLECTIVE ADDRESSES TY TO RELAY THOSE PACKETS ON THE STUN AND TURN SERVER. LY GO MORE IN DEPARTMENT ON — DEPTH ON HOW THAT WORKS. TO GO OUT THE FACT WE CAN GO DIRECTLY TO ALICE AND BOB WE ADD A RELAY SERVER ON THE OTHER END. ON THE PLACE WE KNOW YOU CAN REACH. WE PUT IN OUR DATA CENTERS AND TELL YOU TO OPEN UP THOSE FORTS US, AND WE KNOW YOU CAN REACH AT LEAST THAT SERVER. SO THE ICE PROTOCOLS, THE ICE MEMBERING MECHANISM — WHAT IT DOES IS HELPS WITH THAT CURRENT EXCHANGE. HELPS DETERMINE ULTIMATE MALL — OPTIMAL MEDIA PATH. WHICH COMPONENTS USE ICE. ALL THE CLIENTS, THE TEAM’S CLIENTS THE NEW MOBILE, PC, MAC, YOU WILL USE ICE AND THE SERVERS AND COMPONENTS USE ICE. WE CAN USE THAT FOR AUDIO VIDEO SIGNALLING. WE DON’T NEED RELAYS FOR THAT. WE CAN GO TO DIRECTORY. THEN WE HAVE THE RELAY WHICH IS OUR SPECIAL LITTLE SERVICE IN THE CLOUD. IT PROVIDES STUN AND TURN AND ONE THING THAT IS IMPORTANT HERE, IT DOESN’T TERMINATE MEDIA. SO YOUR MEDIA WILL ONLY FLOW THROUGH A RELAY. IT WILL NEVER STOP AT RELAY. ESPECIALLY WHEN YOU HAVE SOME OF THE SECURITY DISCUSSIONS THAT — THEY MIGHT SAY, YOU CAN TAP TO RELAY. THERE’S NO MEDIA FLOWING. THERE’S NO MEDIA STOPPING THERE. ANYTHING THAT IS STOPPING THE MEDIA AT THE RELAY WILL BREAK THE MEDIA PATH. SO THERE’S NO MEDIA STOPPING THERE. IT’S JUST A RELAY. ALSO BECAUSE IT’S JUST A RELAY WE CAN HANDLE THOUSANDS AND THOUSANDS OF CALLS BECAUSE IT DOESN’T NEED TO WORK REALLY HARD. IT JUST NEEDS A LOT OF BANDWIDTH. ON THE AZURE NETWORK BANDWIDTH WE HAVE. SFRAJLY ENOUGH — STRANGELY POINT. AS ONE OF THOMAS’S JOKES IT’S NOT EVEN A SOFT END POINT. HE CALLS ALL SEMI COMPONENTS SOFT ICE. IT’S NOT EVEN A SOFT ICE ANYTHING. IT DOESN’T TERMINATE ANY MEDIA. IT’S NOT ANY PART OF ICE. THE ONLY THING IT DOES, IT HOSTS COMPONENTS FOR THE ICE NOTIONS. IT HOSTS THE COMPONENTS OF STUN AND TURN. SO WHETHER WE START OFF WITH THIS RELAYS. SO WE USED TO HAVE MEDIA RELAYS IN OUR LCS, OCS SKYPE FOR BUSINESS. THEY WERE LIVING ON OUR, FOR SERVICE. AUDIO RELAY. SO WHAT’S THE PROGRESSION THERE? WHY DID WE GO TO TRANSPORT RELAYS? WE BUILT THOSE MEDIA RELAYS FOR ON-PREMISES. SO THERE WERE SOME CAVEATS WITH BUILDING THAT THEY NEED TO BE CLOSE TO THE POOL FOR EXAMPLE. SO IF YOU WERE HOSTING IN THE JURPEN — EUROPEAN DATA CENTER THE RELAY HAD TO BE IN EUROPE WHICH IS KIND OF ANNOYING IF YOU’RE IN THE U.S. AND YOUR CAUSE YOU’RE VISITING IGNITE AND YOU WANT TO DO A CALL AND NEED RELY AND THE TRAFFIC GOES EUROPE TO HERE BECAUSE YOU’RE IN A EUROPEAN POOL. DOESN’T WORK IN A CLOUD. WE GO TO TRANSPORT RELAYS WHICH IS INDEPENDENT OF OUR POOLS. YOU ALWAYS GET TO THE CLOSEST TRANSPORT RELAY. CAVEAT, THIS IS ONLY WORKS IF OUTS. AS SOON AS YOU USE CENTRALIZED ANTI BREAKOUTS THIS IS BROKEN. YOU NO LONGER GET ANY ADVANTAGE OF THIS AND YOU MIGHT GET A DISADVANTAGE. BREAKOUTS. ALL [ INDISCERNIBLE ] FOR TRANSPORT WE HAVE SEPARATE UDP PORTS PER WORKLOAD AND THE NICE THING DOING IT THAT WAY, IN THIS CLOUD CENTRIC WORLD, IF YOU WANT TO DO ANY [ INDISCERNIBLE ] QS ON BASED ON TARGET PORTS. YOU KNOW THAT AUDIO WILL FLOW THROUGH 347ADP AND YOU KNOW THE RANGE BECAUSE WE TOLD YOU. MEDIA RELAY NO LONGER USED BY TEAMS. THEY WERE NEVER USED BY TEAMS. RELAYS. SO THE PROPERTIES OF TRANSPORT RELAY, IT’S AN NE CAST IP ADDRESS. THEORETICALLY ALL OF OURS HAVE THE SAME IP ADDRESS. AS SOON AS THE CLIENT CONNECTED AUTOMATICALLY CONNECTS TO THE CLOSEST ONE TO THEM. THERE ARE SOME PRIVACY BOUNDARIES. SO WE HAVE THE CONCEPT OF SOVEREIGN TENANTS. IN CERTAIN COUNTRIES THERE’S A SPECIAL VERSION OF OFFICE 365 FOR THAT SPECIFIC COUNTRY DUE TO REGULATIONS. THOSE PEOPLE WILL NEVER USE A TRANSPORT RELAY IN A DIFFERENT COUNTRY. IT’S THE LAW THEY SASS YOU’RE — SAYS YOU’RE ALLOWED TO. SO WE’RE FULLY COME BLENT THE LAWS. ANY EU TENANTS THEY WILL ONLY TRANSPORT WITHIN THE US OR EU. THE OTHER TENANTS CAN USE ANY TRANSPORT RELAY THAT’S CLOSE TO THEM. ONE CAVEAT. AND BY NOW YOU SHOULD HAVE GOTTEN THE GIST OF THE CAVEAT. THIS IS — THIS WILL ONLY WORK INTERNET BREAK JOTS. — BREAKOUTS. WON OF THE OTHER. I THOUGHT TO MAKE A PICTURE AND S WORKS. SO WE HAVE OUR AZURE NETWORK. THE GRAY THAT IS OUR AZURE NETWORK. THE SECOND LARGEST IN THAT NETWORK IN THE WORLD. BECAUSE WE’RE NUMBER TWO. THE IS ACTUALLY A GLOBE — A GLOBE ENCOMPASSING NETWORK. WHAT THIS MEANS IS THAT WE ESSENTIALLY HAVE OUR OWN PRIVATE DOC FIBERS BETWEEN ANY DATA CENTER THAT WE OWN IN THE WORLD AND WE HAVE A — PEERING TO ANY SERVICE PROVIDER UNLESS THEY HAVE LIKE THREE COMPUTERS. SO WHAT IT DOES IS AS SOON AS YOU LEAVE YOUR OWN PRIVATE NETWORK, AND YOU GO ON TO THE PUBLIC INTERNET IT TAKES ABOUT TWO HOPS BEFORE YOU GO ON TO THE AZURE NETWORK. THE NICE THING ABOUT THAT IS THAT AS SOON AS YOU WANT TO GO, LET’S SAY YOU HAVE A MAILBOX IN THE EU AND YOU NEED TO GET SOME STUFF FROM THE EU AND YOU’RE CURRENTLY IN THE U.S. YOU DON’T HAVE TO RELY ON HOW YOUR PROVIDER IS GETTING TO THE EU. IT’S GOING TO BE US. NETWORK VERY QUICKLY. ONE OTHER MAJOR ADVANTAGE THAT HAS, BECAUSE WE OWN THAT NETWORK AND ESSENTIALLY PUT STUFF WHERE EVERY WE LIKE, WE’VE PLACED A BUNCH OF TRANSPORT RELAYS THROUGHOUT THE WORLD. SO IN THE EXAMPLE I HAVE HERE WE HAVE TRANSPORT RELAY AND THE AZURE NETWORK. SO WE HAVE THEM IN THE EUI U.S., GERMANY, NEW ZEALAND. THEY’RE ALL OVER THE WORLD. SO WHEN THAT CLIENT, THE EU CLIENT ONE AND TWO, EVEN HOSTED IN THAT U.S. DATA CENTER, OR MAYBE HOSTED IN THE APECK DATA CENTER. DOESN’T MATTER WHEN THEY WANT A CONVERSATION AND THEY NEED A TRANSPORT RELAY THEY WILL USE THE ONE CLOSEST TO THEM. THAT’S THE BEAUTY OF TRANSPORT RELAYS. ALL RIGHT. REALLY TRYING TO MAKE THIS AS SIMPLE AS POSSIBLE. DISCOVERY LOAD DISTRIBUTION. WHEN YOU TRY TO DISCOVER WHICH TRANSPORT RELAY IS CLOSEST TO YOU. YOU WILL DO THE ONE TO NEAREST ASSOCIATION. ESSENTIALLY THERE’S A MECHANISM BEHIND AS SOON AS YOU TRY TO REACH THAT IP ADDRESS THAT PROVIDER WILL ROUTE IT TO THE SHORTEST PATH TO GET TO THE CLOSEST TRANSPORT RELAY. EACH TRANSPORT RELAY HAS THE SAME APPEARANCE. AND THE IP ADDRESS THE CLOSEST LOCAL TRANSPORT RELAY. THAT’S EQUAL COST MULTIPATH ROUTING. A BIG WORD. WE USE THAT WITHIN THE GROUP OF LOCATION TO ENSURE SENTENCE YOU’RE CONNECT — AS SOON AS YOUR CONNECTING TO ONE THEY CAN TAKE LOADS AND LOADS OF DATA AND HANDLE LOADS OF SESSIONS THEY WILL NEVER GET OVER LOADED BECAUSE THEY INFORM EACH OTHER HOW BUSY THEY ARE AND IF ONE IS REALLY BUSY, THE NEXT WILL PICK UP AND TAKE THEMSELVES OUT OF THE EQUATION SO THEY WILL NO LONGER GET NEW CALLS UNTIL THEY’RE FREED UP.>>HOW DOES THIS LOOK LIKE IN ACTION? WE HAVE FIVE PHASES. THE FIRST, WHEN WE SIGN IN, WE ESSENTIALLY REQUEST CREDENTIALS. I’M GOING TO SHOW YOU THE M REST AND MEDIA AWE THEN OCCASION SERVICE. THE TRANSPORT AUTHENTICATION PROVIDER. THE MEDIA RELAY AUTHENTICATION SERVICE NO LONGER BEING USED BY TEAMS. I PUT IN IT HERE BECAUSE WE USUALLY TALK ABOUT — CREDENTIALS, THEY DON’T EXIST ANYMORE BECAUSE THERE’S NO MEDIA RELAY. NOW THEY’RE CALLED TRACK. FOR ALL THE TRANSPORT RE LAY — WE NEED KRE DECISIONALS, WHY? RELAY WE NEED TO MAKE SURE THAT THE TRANSPORT RELAY KNOWS WHO WE ARE. THAT THING IS ONE WHEN YOU BOUGHT OFFICE 365 YOU’RE PAYING FOR A SERVICE. SO WE’RE NOT GOING TO GIVE OUT MEDIA CANDIDATES WILLY-NILLY ONLY TO PEOPLE WHO PAID FOR OUR SERVICE. WE NEED A KRE DENS TOLL AUTHENTICATE. WHEN ESTABLISHING A CALL THIS HAPPENS FOR EACH AND EVERY CALL. A CANDIDATE DISCOVERY AND EXCHANGE, CONNECT TIFFTY CHECKS AND A CANDIDATE PROMOTION BASED ON THE MOST LIKELY CANDIDATE WE SO ONCE WE DO THE CREDENTIAL EXCHANGE AND FOR EVERY CALL IT’S AND PROMOTION. SO AS FAR AS RELAY CREDENTIALS, AS SOON AS WE SIGN IN WE TELL YOU, HEY, YOU’RE GOING TO NEED KRE DECISIONALS. THE SERVICE HELPS YOU TO GET THEM. THEY WILL BE CREATED AND SIGNALING YOU GET THOSE CREDENTIALS. THIS IS IMPORTANT BECAUSE THIS IS OFTEN CONFUSED WITH ENCRYPTION. IT’S NOT ENCRYPTION. IT’S JUST AUTHENTICATION. I’LL SHOW THE DIFFERENCE IN THE UPCOMING SLIDES. SO FOR TEAMS IS VERY SIMPLE. THE SERVICE WILL PROVIDE CREDENTIALS YOU’LL NEVER TALK DIRECTLY TO THE TRACK. AS FAR AS ALL OUR CUSTOMERS ARE CONCERNED THE TRACK DOESN’T EXIST. THE CLIENT NEVER TALKS TO IT IT’S JUST A SERVICE. SO WHAT HAPPENS? WHEN WE SIGN IN WE TELL THE SERVICE HEY, WE’RE HERE. THE SERVICE SAYS THAT’S FANTASTIC LET ME GET YOU SOME CREDENTIALS. THE TRACK GENERATES CREDENTIALS AND THE SERVICE TELLS US. THAT’S HOW IT WORKS. WHEN YOU CONNECT TO — YOU CONNECT TO EITHER 347 OR 443 AND REDIRECTED TO THE ACTUAL IP AND CONNECTIVITY. YOU WILL KEEP A CONNECTION OVER 3478. AND DURING THE SET UP OF CALLS YOU MIGHT GET ADDITIONAL PORTS FOR ADDITIONAL MEDIA. THE CANDIDATE LIST WILL ONLY HAVE UDP CANDIDATE IN THE LIST AND WE KNOW THAT IF THERE’S A UDP CANDIDATE THERE’S A CORRESPONDING TCP. WE’RE SMART WE DON’T NEED TO SAY HEY, IF WE CAN GO TO 3479 ON THIS SPECIFIC IP ADDRESS ON UDP SE TCP. EVERY WORKLOAD HAS ITS OWN SPECIFIC PORT ON THE RELAY FROM 3478 UP TO 3481. SO HOW DOES THIS DISCOVERY WORK? FIRST OF ALL WE HAVE AN IP ADDRESS. WE KNOW THIS. SO OUR CLIENT STARTS UP AND KNOWS, THIS — MY IP ADDRESS I’LL ADD THAT TO MY LIST. WE THEN TALK TO THE MEDIA RELAY OVER 3478 AND THE MEDIA RELAYS SAYS THIS EXTERNAL, WE CALL THIS THE REFLEXIVE IP. THE EXTERNAL IP ADDRESS WITH THE CORRESPONDING PORT, THAT’S WHERE YOU CAN FIND ME. YOU CAN TELL THE OTHER PARTY THIS IS WHERE THEY CAN CONNECT TO. SO THAT’S NUMBER C. WHILE DOING THAT WE SAY, BY THE WAY, I HAVE SEEN THAT YOUR SPECIFIC EXTERNAL IP ADDRESS IS B. SO NOW WE KNOW THE INTERNAL IP ADDRESS, WE KNOW THE EXTERN IP ADDRESS AND THE EXTERNAL REFLECTIVE IP ADDRESS. SO WE’RE ALREADY ON OUR WAY. WE ALSO WANT TO KNOW THE TCP ADDRESSES. THAT’S EASY. WE GO THROUGH THE SAME TO KNOW THAT THE PORTS ARE OPEN. IT IS AN — THE RELAY IS TELLING US SURE. YOU CAN DO TCP. AND YOUR EXTERNAL IP ADDRESS IS D. IT’S IMPORTANT TO UNDERSTAND HERE WE’RE GETTING ALL THESE CANDIDATES AND GETTING ALL THESE PORTS BUT WE DON’T KNOW IF WE CAN CONNECT THAT YET. LEARNING ABOUT THEM. THE FIRST STEP. WE’RE JUST LEARNING ABOUT THIS. WE NOW KNOW, WE KNOW WHICH ONES ARE AVAILABLETOUS. WE DON’T KNOW IF WORK. SO NOW WE WANT TO CONNECT. SO WE’RE PLACING A CALL. WE’RE DOING THIS IN PART — CHECKS WE KNOW OUR INTERNAL IP ADDRESS, THE EXTERNAL, WE KNOW ALL OF THIS. WE HAVE ALSO FIGURE OUT WE’RE BEHIND THE NET. A BUNCH OF DIFFERENT IP ADDRESSES. WE GET A PREFERENCE FOR A WE KNOW THAT WE’RE BOTH NOT ON THE SAME NETWORK. SO WE’RE SAYING IF WE’RE NOT ON THE SAME NETWORK, BY DEFAULT WE USE THE REFLECTIVE UDP ADDRESS OF THE RELAY. THAT’S A DEFAULT BECAUSE WE KNOW THAT WILL HAVE THE MOST CHANCE OF SUCCESS. AS YOU CAN SEE THE OTHER PARTY HAS DONE THE SAME THING. USED V TO Z. SIGNALLING WE TELL THEM HEY, THIS IS OUR PREFERRED CANDIDATE. THESE ARE ALL THE OTHER CANDIDATES THAT YOU CAN CONNECT TO US. THE OTHER PARTY IS VERY GRACIOUS AND THEY SAY, WE ALSO HAVE SOME CANDIDATES. LOOK WE’VE GOT V TORQUES Z. — TO Z. AND Y IS OUR PREFERRED CANDIDATE. DURING THIS PROCESS WE IMMEDIATELY TRY TO CONNECT TO Y. AND WE DO THAT TO ESTABLISH EARLY MEDIA. AND WE WANT TO HAVE EARLY MEDIA. SO EARLY MEDIA IS THE PART BEFORE YOU PICK UP. WE TRY TO ESTABLISH AN AUDIO CHANNEL AND THE REASON BEHIND THAT IS, IS THAT, LET’S SAY YOU’RE PLAYING WITH YOUR PHONE. HEY IT’S RINGING I PICK UP AND SAY HELLO. BECAUSE WE’RE STILL NEGOTIATING, YOU WOULDN’T HEAR THE HELLO. HE FIRST PORTION. SO WE NEED TO HAVE AUDIO BEFORE WE ACTUALLY HAVE AUDIO. SO DURING THE SESSION PROGRESS WE’RE ESTABLISHING EARLY MEDIA. I GET AN OKAY BACK THAT I’VE RECEIVED THAT THING. I’M HAPPY THAT THE EARLY MEDIA IS ESTABLISHED. I’M SAYING I STILL LIKE THIS Y. SORRY. AT THIS POINT — ONE PORTION MISSING. AT THIS POINT WE SEND BACK — WE AGREE WITH WHAT YOU’VE DONE. WE AGREE WITH THE CANDIDATES, WE CAN CONNECT TO THE OTHER CANDIDATES, WE CAN SET UP AN AUDIO CHANNEL. SO EVERYBODY IS HAPPY. WITH THIS CHECK. SO WHAT WEAVER DONE HERE — WE’VE DONE I USE STUN TURN TO — SO MY CANDIDATES THE OTHER PARTY HAS DONE THAT TOO AND THROUGHOUT SIGNALLING WE’VE EXCHANGED THAT INFORMATION. WE CAN SEE IF WE CONNECT. IF WE CONNECT, WE TELL THEM OKAY. THIS SEEMS TO BE WORKING AND WE’RE HAVING THE CONVERSATION ON THESE SPECIFIC PORTS. SO WHAT ABOUT MEDIA ENCRYPTION? BECAUSE WE HAVEN’T DONE THAT. BUT WE HAVE. SO DURING THE INITIAL AUTHENTICATION TO OUR TRANSPORT RELAY. WE’VE GOTTEN M REST CREDENTIALS FROM THE TRAP. REALLY QUICK? . SO THE TRAP HAS GIVEN US M REST CREDENTIALS THROUGHOUT OUR INITIAL SIGN IN. THE ONLY THING THAT DOES IS WHEN WE TALK TO THE TRANSPORT RELAY IT ALLOWSTOUS REQUEST — TO TALK TO IT. DOESN’T DECRYPT ANYTHING. AS SOON AS WE SET TIP CALL IN OUR INVITES, WE ALSO EXCHANGE AN ENCRYPTION KEY. SO THAT’S HOW BOTH PARTIES KNOW ABOUT THE ENCRYPTION KEY. THEY KNOW HOW TO ENCRYPT THE DATA. THEY DON’T USE M REST CREDENTIALS FOR THAT. SO WHAT DO WE DO DURING THE PAIRS. WE KNOW HOW WE WOULD LIKE TO CONNECT. WE DON’T KNOW IF IT WILL WORK. SO DURING THE CONNECTIVE CHECKS WE CHECK IF THE UDP AND TCP PORT BEARINGS IF WE CAN CONNECT TO THEM. MOST LIKELY THE LOCAL IP ADDRESS OF THE LOCAL PARTY WE CAN’T CONNECT TO THEM. USUALLY NET, FIREWALL, STUFF LIKE THAT. WE KNOW OUR RELAY CAN BRIDGE BETWEEN IPV4 AND IPV6. THE NICE THING ABOUT A TRANSPORT I CANNOT USE UDP AND I GO TO TCP TO MY TRANSPORT RELAY AND THE RELAY IS SMART ENOUGH TO BRIDGE BETWEEN TCP AND UDP. SO ONLY A PART OF THE WAY WILL BE IMPACTED. THE STUN PACKETS ARE BETWEEN THE PORT PAIRS IN ORDERS TO ENSURE THAT IT’S ALWAYS THE SAME ORDER OF CHECKS. WE DO INTERNAL, EXTERNAL UDP, EXTERNAL TCP. THE PACT ETS RESPOND THE CONNECTIVITY. STUN. HOW WE FIND OUT IF WE CAN CONNECT TO THE PORTS BECAUSE UDP IS CONNECTIONLESS. WE NEED A BACK AND FORTH REPLY TO KNOW IF WE CAN CONNECT. AND WE STOP CHECK WHEN A CANDIDATE PAIR HAS BY AND THE REASON WE STOP CHECKS IS BECAUSE BY DIRECTIONAL CONNECT CONNECTION. SUPER HAPPY. WE DON’T NEED TO RELAY. LIFE IS GREAT.>>SO HOW DO YOU PROMOTE THEM? WE KNOW — WE KNOW WHICH WHICH WILL WORK. WE’LL USE IPV4 BEFORE IPV6. UDP BEFORE TCP AND DIRECT BEFORE RELAY. THAT’S THE LOGIC HARD CODE IN OUR CLIENTS. YOU CAN’T INFLUENCE THAT. WE WILL DO A REINVITE WITH ONE DEMAND THE SESSION DESCRIPTION PROTOCOL SO WE BOTH AGREE ON THIS IS THE IP ADDRESS YOU NEED TO CONNECT ON THIS IS THE PORT. THE CONFIRMATION FOR THAT FROM THE OTHER SIDE ALSO SAYS, YAY. I AGREE. AND AT THAT POINT THE MEDIA IS ON THE — SO WHILE THIS THAT HAS OPTIONAL VALIDATED PATH IT’S THE BEST PATH POSSIBLE BETWEEN THOSE TWO CLIENTS. IF YOU HAVE BLOCKED EVERYTHING AND WE NOW DO TCP BETWEEN MEDIA RELAYS AND TCP BETWEEN THE MEDIA CLIENT AND THE RELAY IS NOT OPTIMAL BUT THE BEST WE CAN GET. SO TCP VERSUS UDP. WE’VE TALKED ABOUT THIS. WHY DON’T WE RE — TCP IS FANTASTIC WHEN I’M TRYING TO SURF THE WEB. IF I’M MISSING SOMETHING IT WILL AUTOMATICALLY RETRY AND GET IT — THE PACKET AGAIN. EACH PACKET NEEDS TO BE ACKNOWLEDGED THAT I HAVE IT OR PACKAGE. AND ANY LOST PACKETS ARE RESENT. FOR AUDIO OR VIDEO, I DON’T CARE I JUST WANT ALL THE STUFF AS QUICKLY AS POSSIBLE. IF I LOSE SOMETHING ALONG THE WAY, I HAVE SOME MECHANISMS TO COPE WITH THAT. YOU’VE PROBABLY HEARD THAT WHEN YOU WERE TALKING TO SOMEONE AND THEY WERE SOUNDING LIKE A ROBOT THAT’S A CODE TRYING TO REPAIR FOR LOST PACKETS. WE WOULD RATHER DO A ROBO VOICE THAN DELAY A CONVERSATION BECAUSE WE ARE WAITING FOR A T, CP RETRANSMITS. COMMUNICATION WE WANT PACKETS QUICKLY. IF WE LOSE THEM, WE DON’T CARE WE CAN COPE WITH THAT. SO TAKE A LOOK AT SOME OF THE CONFLICTS. SO FOR ONE ON ONE CALLS WITH TEAMS. WHAT YOU HAVE, SO WE VIAE OUR — HAVE OUR RELAY SERVICE. CAN BE THE SAME. DOESN’T MATTER THE MECHANISM IS THE SAME. TWO TEAM CLIENTS THEY ESTABLISH 3478UDP TO THEIR RELAY SERVER. NOW IF WE CAN MAKE THE CALL DIRECTLY, THAT’S AWESOME. LET’S DO THAT. IF THAT DOESN’T WORK WHAT WE CAN DO, THE TEAMS CLIENT WILL USE THE OTHER PARTIES RELAY — TRANSPORT RELAY BECAUSE THAT’S WHAT IN THE OTHER PARTY’S SESSION DESCRIPTION PROTOCOL YOUS THEIR OWN TRANSPORT RELAY. WE USE THEIR TRANSPORT RELAY ON PORT 4378 UP TO 4 — AND MAYBE THAT BIDIRECTIONAL. MAYBE CAN I SEND AUDIO BACK AND FORTH. MAYBE I CAN SEND AUDIO DIRECT IN FROM B TO A HAS TO GO TO MEDIA RELAY. THIS ALL WORKS. PERHAPS WE BOTH NEED TO USE A MEDIA RELAY. AND WE CAN’T DO BIDIRECTIONAL. STILL WORKS. WORST CASE SCENARIO WE CAN’T TALK TO EACH OTHER AT ALL AND WE CAN’T EVEN DO ANY BIDIRECTIONAL IN THAT CASE, THE TWO TRANSPORT RELAYS WILL TALK TO EACH OTHER OVER PORT 3478. AND THE — IT DOESN’T — WE JUST PIGGY BACK OVER THE EXISTING CONNECTION. WE DON’T NEED TO SET UP NEW CONNECTIONS INTO THE NETWORK. TRANSPORT RELAYS CAN TALK TO EACH OTHER AS WELL. WHAT IF THEY TALK TO THE SERVICE? SIMPLER. WHY ONLY ONE TRANSPORT RELAY? BECAUSE WE KNOW THE SERVES CAN RELAY. WE DON’T NEED TO DO ANY PIGGY BACKING OR GOING BACK AND FORTH BETWEEN SERVICE. WE KNOW THAT OUR SERVICE CAN TALK TO OUR TRANSPORT RELAYS BECAUSE THOSE PORTS ARE OPENED. WE THIN NETWORK SO WE TOOK CARE OF THAT. SO THE TEAMS CLIENT ONCE AGAIN CONNECTS TO 3478UDP. THE SERVICE CONNECTS DIRECTLY TO THE AUDIO PORTS. 3479 TO 3481 AND EVERYTHING IS FINE. IF THE TEAMS CLIENT CAN CONNECT DIRECTLY TO THE SERVICE? WHY NOT. LET’S TALK DIRECTLY TO THE SERVICE. ON RELAY ALWAYS 3478. SO SOME OF THE PORTS THAT WE’RE SOME HIGH PORTS FOR INCOMING AUDIO ON THE TEAMS CLIENT ITSELF. WE’VE BEEN TALKING ABOUT 3478 TO 3481 ON THE RELAY AND SERVICE. THE TEAMS CLIENTS WE CALL THIS THE HIGH PORT RANGE 50,000 UP TO 80 FROM THE TOP OF MY MIND. THIS IS WELL DOCUMENTS IN OUR OFFICE 365IP ADDRESS RANGE. SO YOU CAN LOOK THAT UP. AS FAR AS THE SERVICE PORTION IT’S ALWAYS 443TCP AND 3478UDP UP TO 3481UDP. SO WHEN OPENING UP YOUR FIREWALL FOR TEAMS. 3478 UP TO 3481 UDP. I KNOW IT’S SUPER ANNOYING I KEEP REMINDING YOU OF THOSE PORTS. THE AVERAGE CUSTOMER RIGHT NOW, IF YOU GO TO CQD THERE’S A SPECIAL REPORT ON TCP CALLS. IT WILL BE — IT’S SCAREY HOW MANY CUSTOMERS DON’T OPEN THESE PORTS AND HAVE ALL THEIR CALL THES CALLS ON TCP AND THE QUALITY IS BAD. YEAH. QUALITY IS GOING TO BE BAD. DOS AND DON’TS. YES. DON’T PUT STUFF IN BETWEEN. WE HAVE A VERY CONCRETE AND DIRECT GUIDANCE. IF YOU’RE GOING TO CONNECT TO OFFICE 365 DON’T PUT STUFF IN BETWEEN. PROXIES, LET THEM CONNECT CORRECTLY. USE BY PASS ON THE FIREWALLS ON APPROXIMATE YEAS. USE LOCAL BREAK OUTS. USE UDP IT WILL IMPROVE YOUR IMMEDIATE YEA YEAH — MEDIA QUALITY. TCP MIGHT BE REQUIRED FOR WHATEVER REASON YOU HAVE IN YOUR COMPANY. TRY TO GET EXCEPTIONS BECAUSE IT WILL MAKE IT WORSE. WE HAVE THE OFFICE 365URLS I IP ADDRESS RANGES. WE TRY NOT TO CHANGE THEM. BUT THERE WILL BE UPDATES. RIGHT NOW WE ARE MOVING INTO IPV6. THIS HAS IMPLICATIONST. WHAT WE’RE TRYING TO DONED — DO AND WHEN I TALK ABOUT CHANGES. THE CHANGES WE’RE MAKING IS USUALLY REDUCING THE IP RANGES. TRYING TO USELESS AND LESS PUBLIC IPS BECAUSE NO ONE LIKES TO CONFIGURE 10,000 IP ADDRESS TO OPEN AN BUNCH OF PORTS. WE ARE TRYING TO SHRINK THIS DOWN. AND THERE WE GO AGAIN. VERIFY THE UDP PORTS ARE OPEN. SOME TROUBLESHOOTING. BAD NEWS FOR THOSE THAT LIKE LOCKS AND STUFF LIKE THAT. THEY DON’T EXIST WITH TEAMS. I HAVE — HAD ABOUT 15 SLIDE ABOUT HOW WE COULD TROUBLESHOOT TEAMS AND HOW YOU COULD GET LOCKS AND I TALKED TO THOMAS AND SHE HE SAID YOU CAN’T — HE SAID YOU CAN’T TALK ABOUT THAT BECAUSE IT’S NOT SUPPORTED. THAT’S ESSENTIALLY RIGHT NOW THE MESSAGE. WE ARE WORKING ON MAKING THAT MORE ACCESSIBLE TO GET SOME LOCKS. IT’S DIFFICULT RIGHT NOW. SO FOR NOW NO LOCKS FOR TEAMS. THERE ARE SOME AUTOTOOLS. WE HAVE TO QUALITY DASHBOARDS. TALKED ABOUT THIS ON WEDNESDAY. THIS NOW HAS A WAY TO DO CALL TO EXPERIENCE AND THINGS LIKE SHOW ME ALL THE TCP CALLS. YOU CAN VERIFY WHICH NETWORK GUIDANCE. SO GO QUICKLY THROUGH THE MY ADVISOR ONE. SORRY. THE CQD ONE. YOU GET WITH THREE PORTS IN CQD ON MEDIA TRANSPORTS YOU CAN SEE A LOT OF THE CALLS GOING — GOING OUT ON TCP OR UDP. WE SHOW YOU THE REPORT SHOWING HOW MANY CALLS YOU HAD. YOU CAN DO SUB REPORTS TO LOOK AT THE QUALITY. SO FOR EXAMPLE, IN AUDIO YOU CAN SEE I HAD ABOUT A — 400 THOUSAND CALLS ON THRIX CP. 300,000 ON UDP. THIS WOULD BE AN EXCELLENT DORM TALK TO AND INVESTIGATE. WHY YOU HAVE MORE CALLS ON TCP THAN UDP. THAT’S A TOOL HERE. IT DOESN’T ACTUALLY SAY SUBNET ONE, TWO AND THREE. THAT’S [ INDISCERNIBLE ] BUT YOU CAN SEE WHICH SEGMENTS ARE USING A LOT OF TCP OR UDP. AS YOU CAN SEE THIS WILL HELP YOU DRILL DOWN INTO NETWORKS THAT MIGHT BE IMPROPERLY CONFIGURED. THERE ARE — THERE IS A SKYPE FOR BUSINESS NETWORK ASSESSMENT TOOL IT APPLIES TO TEAM AND TEST NETWORK QUALITY. SO WHAT I CAN SHOW YOU — SO WHO IS USED THE NETWORK ASSESSMENT TOOL? KEEP YOUR HAND HIGH? N YOU — IF YOU — OKAY. SO I BUILT SOMETHING AND WE’LL TALK ABOUT THAT IN OUR — IN THE UPCOMING SESSION. I’VE BUILT THIS TO — WITH JASON OUR MAGICIANEN AND I HOPE I CAN RELEASE THIS IN A WEEK. IT’S A POWERSHELL GUI AND IT’S A SINGLE LINE POWERSHELL CODE TO RUN ON YOUR CLIENTS. THEN YOU GET THIS. IT AUTOINSTALLS NETWORK ASSESSMENT TOOL. CHECKS IF EVERYONE ISSING RIGHT CONNECTIVITY IF EVERYTHING IS CHECKS AND AS SOON AS YOU CLICK THE BIG GREEN START BUTTON, WHAT CHECKS IN THE BACK. RUNS THE MEDIA QUALITY TESTS, PASSES RESULTS AND GIVES THE RESULTS IMMEDIATELY.>>BECAUSE I HAVE TWO MINUTES LEFT I’LL GO BACK TO THE PRESENTATION AND LOOK AT THE RESULTS. YOU HAVE TO TRUST ME THIS RUNS NOTHING IN MY SLEEVES. THIS IS RUNNING FOR A LITTLE BIT. I’LL SHOW YOU THAT — SO WE HAVE THE NETWORKING TOOL. IT WILL BE AVAILABLE SOON VIA BLOG POST. I’LL SHOW THE RESULTS IN 30 SECONDS. IF IF — IT WILL CHECK IF THE STYES DEVICE CONNECTION TO THE PCS CERTIFIED DEVICE. A GREAT TOOL TO HAVE YOUR END USERS RUN TO SEE IF THE PC NEATS REQUIREMENTS AND THE NETWORK WORKS. JUST THE POWERSHELL GUI OVER THE EXISTING TOOL. RESOURCE AND SUMMARY. WE HAVE LAVE ET LETS IN HERE. THERE ARE PLACES TO GO TO GET THESE — THE TRAINING ON THIS, TO GET THE TOOL, TO GET SOME HELP ON THIS. WE TALKED ABOUT TODAY CHALLENGES HOW WE FIND THE OPTIMAL MEDIA THE TAKE WAYS. TRAFFIC PEER-TO-PEER. BREAK OUTS AND OPEN THOSE UDP PORTS. AND WHILE WE GO BACK TO THE PRESENTATION. S. ALL PRESENTERS GET THEM AND WE READ EVERY SINGLE COMMENT AND IF DO IT AGAIN. SIMPLE AS THAT. I THIS IS HAPPY. QUALITY ISN’T GREAT FOR THIS NETWORK. WHO WOULD HAVE THOUGHT. AND IF I GO TO VIEW RESULT IT WILL GIVE ME THE RESULTS HERE. IT WILL TELL ME THAT MY PACKET JITTER IS OVER 06 MILLISECONDS WHICH IS OUTSIDE OUR SPECK AND WORK REQUIREMENTS. NOW YOUR END USER WILL SAY THAT WAS A BUNCH OF RED STUFF. WHAT DO I DO WITH THIS? YOU CAN CLICK TO REPORT BUTTON AND GET SOMETHING YOU CAN E-MAIL TO YOUR NETWORK ADMIN. NOW THEY KNOW WHEN YOU RUN THE TEST AND WHAT TO — WHAT THE RESULTS WERE. AND WITH THAT WAS EXACTLY ZERO SECONDS. THEY SAIDFY WENT OVER I WOULD GET IN TROUBLE. IF YOU HAVE MORE QUESTIONS, COME UP TO ME. NO MORE SLIDES. NEXT YEAR THOMAS WILL BE BACK. THAT’S IT.

How Microsoft does IT: Best practices for your Champion program – THR2041


>>>GOOD MORNING, EVERYBODY. HAPPY FRIDAY. ARE YOU GUYS HAPPY IT’S FRIDAY? IS EVERYBODY LEAVING TODAY? >>I’M HAPPY. I’M EXHAUSTED. WE HAVE DONE 12 SESSIONS TODAY EXPECT THIS WEEK. >> IT ALL FEELS LIKE TODAY.>>MY ENERGY IS A LITTLE BIT LOW. WE ARE HERE TO TELL YOU GUYS, I’M SURE YOU GUYS HAVE ALL SEEN HOW IMPORTANT TEAMS IS TO MICROSOFT. >> WE SHOULD PROBABLY INTRODUCE OURSELVES . >>THAT’S RIGHT. YOU SEE? I WORK IN CORE SERVICES ENGINEERING. I’M RESPONSIBLE FOR OUR MIGRATION FROM SKYPE FOR BUSINESS TO TEAMS. CORE SERVICES ENGINEERING, QUICKLY, IS FORMALLY MS IT. I’M SARAH BUSH AND I ALSO WORK IN CORE SERVICES ENGINEERING AND OPERATIONS. I’M RESPONSIBLE FOR THE READINESS FOR OUR SOME 240,000 USERS TO ADOPT TEAMS. I’M GLAD TO BE HERE WITH YOU TODAY. >>THANK YOU FOR COMING IN. WE WANT TO GIVE YOU A STORY ABOUT OUR TEAMS AND LET YOU KNOW HOW WE ARE MOVING FORWARD. WE HAVE BEEN TALKING ABOUT THE UPGRADE STRATEGY ALL WEEK. IT’S REALLY GOES DOWN TO OUR CORE PRINCIPLES FOR WHY WE ARE USING TEAMS TO ENSURE THERE IS A VALUE PROPOSITION FOR OUR USERS. SO THAT THEY CAN ALSO BE USING THE PRODUCT. AS YOU CAN A COMMAND SUCH AS YOU CAN IMAGINE, AT MICROSOFT THEY HAVE CHOICES TO USE ANYTHING. FOR US TO DEPLOY TEAMS WAS ANOTHER PRODUCT, HOW DO I USE THIS? WHEN DO I USE THIS? EVERYBODY THINKS IT’S REALLY EASY AT MICROSOFT TO ADOPT, ON THE CONTRARY, IT IS ACTUALLY MORE DIFFICULT. >> ADOPTION FATIGUE. >> EXACTLY. >> A COUPLE OF THINGS OBVIOUSLY, TEAMS, YOU GUYS HAVE BEEN HEARING ALLOWS YOU TO WORK PHYSICALLY IN REMOTE LOCATIONS. EVERYBODY CAN JOIN. IT IS PERSISTENT THREADING. YOU CAN GET THAT INFORMATION WHENEVER YOU NEED IT WE ALSO HAVE THE ABILITY THAT IS CUSTOMIZABLE FOR TEAM WORKS . THE IS A HELP FOR TEAMWORK WHERE YOU CAN ADD CONNECTORS, ADD TEXT TENDONS — EXTENSIONS. IT IS ONE PLACE TO GO THAT MAKES IT REALLY GREAT. NOW IT IS LIKE THE CALLING AND MEETING EXPERIENCE THAT REALLY SIMPLIFIES THE WHOLE PROCESS FOR YOU. YOU GO TO ONE PLACE AND EVERYTHING IS THERE AND YOU CAN ACCESS IT. OUR INTERNAL ADOPTION PROGRAM, WE TALK ABOUT THESE FOUR GUIDING PRINCIPLES. AWARENESS, ENGAGEMENT, MEASUREMENT, MANAGEMENT. THESE ARE REALLY IMPORTANT TO US. YOU HAVE BEEN HEARING ME SAY THIS A LOT THIS WEEK, WE HAD SOME CORE PILLARS . AWARENESS IS AROUND THE ART OF TEAMWORK TRAINING. WE DID A LOT OF TRAINING WITH OUR USERS. THAT IS ONGOING THROUGH THE ROLLOUT. WE ALSO HAVE WHITE GLOVE ENGAGEMENTS. BASED ON OUR USERS AS THEY ARE LEARNING MORE, AS THEY GET THROUGH THE 100, L200, THEY ARE COMING BACK TO US AND ASSAYING WE NEED SOME SUPPORT HOW DO WE RESTRUCTURE THIS? WHAT IS THE BEST WAY TO REDO THIS? ORGANIZATIONS ARE COMING TO US AND WE’RE HAVING TO PROVIDE THE WHITE GLOVE SERVICE TO SUPPORT THESE CHANGES THAT ARE HAPPENING . MOST IMPORTANT MEASUREMENT, I DON’T KNOW IF YOU SAW SARAH’S SESSION ON METRICS, IT WAS INCREDIBLE. FOR US TO BE ABLE TO MOVE FORWARD WITH OUR WAVES AND IN OUR ROLLOUT WE HAVE TO UNDERSTAND ARE WE ACTUALLY DOING THIS CORRECTLY? WHAT ARE THE MEASUREMENTS? WHO IS USING IT? ARE WE RETAINING THESE USERS? IS THIS VALUABLE? SARAH WILL TALK ABOUT THAT. LASTLY, MANAGEMENT. GETTING THE FEEDBACK FROM USERS TO IMPROVE THE PRODUCT ONE OF THE THINGS WE ALWAYS TALK ABOUT IS BUILDING THAT TRUST WITH OUR USERS . WE NEED TO GET THAT FEEDBACK. WE DO A LOT OF IMPROMPTU SURVEYS . WE DO GLOBAL SATISFACTION SURVEYS AND POLLS TO FIND OUT WHAT’S GOING ON AS WELL AS THE USER VOICE. ONE OF THE THINGS I HIGHLY RECOMMEND FOR YOU AND YOUR USERS , IN THE TEAMS APP THERE IS AN ICON WITH A LIGHTBULB. YOU CAN ACTUALLY SUBMIT YOUR IDEAS IN THERE. THEY GET RANKED. JUST AS MUCH AS YOU WANT FEATURES IT IS THE SAME FOR US. WE DO THE SAME THING. IT IS REALLY IMPORTANT TO BE ABLE TO IMPROVE, MONITOR, AND GET THE FEATURES THAT YOUR USERS WANT. I’M GOING TO HAND IT OVER TO SARAH SO SHE CAN TALK TO YOU MORE. >> THANK YOU. >>>JUST TO GET A LEVEL SET ON THE PEOPLE HERE HOW MANY ARE USING TEAMS DAILY FOR YOUR WORK TODAY? WE HAVE SOME USERS. HOW MANY OF YOU CONSIDER YOURSELVES RESPONSIBLE , EITHER THE PEOPLE YOU WORK FOR OR WITH, ARE YOU RESPONSIBLE? EXACTLY. NOT AN EASY TASK. ESPECIALLY WHEN THEY ARE BUSY AND USED TO KNOWING ALREADY HOW TO DO SOMETHING TO MOVE THE NEEDLE ON THAT BUT WHEN WE FOUND , WE KIND OF DID THIS FOUNDATIONAL HE AND WE SAID HOW ARE WE GOING TO MOVE OVER 200,000 USERS ONTO TEAMS? ONE, WHEN THEY STILL HAVE THE OPTION TO USE OF SKYPE FOR BUSINESS. WE HAVE BEEN USING THIS SO LONG. ALONG WITH OTHER THINGS LIKE THE ART OF TEAMWORK TO HER AND OUR STACKABLE VIDEOS AND DIFFERENT WAYS TO GET CONTENT BECAUSE PEOPLE LIKE TO LEARN IN DIFFERENT WAYS WE SEND ONE OF THE THINGS WE WOULD LIKE TO TRY IS A CHAMPIONS PROGRAM. WE ARE GOING TO DO A PILOT FOR THE FIRST THING THAT WE TALKED ABOUT WAS THAT SOUNDS GOOD, BUT THERE’S A DIFFERENCE BETWEEN VOLUNTEER AND FALLEN TOLD. TOLD IT DOESN’T ALWAYS WORK AS WELL AS VOLUNTEER. WE WERE TRYING TO BE THOUGHTFUL ABOUT WHERE ARE WE HEARING PEOPLE ENGAGE IN? WHO ARE THE EVANGELISTS THAT HAVE ADOPTED THIS AND BROUGHT THIS INTO THEIR LIVES BECAUSE THEY LOVE THE PRODUCT AND ARE PASSIONATE ABOUT IT? ONE PLACE WAS OUR TEAMS YAMMER FEED. ORGANICALLY CERTAIN AMOUNT OF OUR USERS HAD STARTED ANSWERING OTHERS QUESTIONS ON THAT YAMMER FEED. WE USE THAT A LOT INTERNALLY TO CROWD SOURCE INFORMATION OR GET INFORMATION OUT THERE THE PEOPLE ANSWERING WERE FROM ALL OVER ACROSS THE COUNTRY — COMPANY. WE ARE IN MANY COUNTRIES AND BUILDINGS AND THAT WAS OUR FIRST RECRUITING TOOL. THEN WE ACTUALLY KNEW THAT IT HAD TO BE GLOBAL. THERE ARE DIFFERENT INFRASTRUCTURAL THINGS, DIFFERENT JOBS, DIFFERENT WAYS OF WORKING IN DIFFERENT PLACES IN THE WORLD SO WE KNEW WE HAD TO GET OUT THERE AND REACH OUT TO OUR TIME — OUR IT MANAGERS AND DIFFERENT FIELD ENGAGEMENT DELIVERY MANAGERS AND AREA CAPABILITY LEADS. WHICH MIGHT HOLD YOU — HOLDING YOUR QUESTION UNTIL THE END? BACK [ INAUDIBLE QUESTION ]>>RIGHT. YEAH. >>[ INAUDIBLE QUESTION ]>>YEAH. SHE IS ASKING ABOUT HOW DO I IDENTIFY DIFFERENT ROLES SO THAT DIFFERENT PEOPLE CAN COME ON BOARD? THE FACT IS, WE DIDN’T. THIS IS COMPLETELY VOLUNTEER. WE HAVE ALL OF THESE ROLES THAT ARE REPRESENTED. HOPEFULLY, THE MAGIC HAPPENED AND IT WAS TOTALLY LUCKY . HOPEFULLY, WE GAVE THEM SOME GOOD VALUE PROP WHICH BROUGHT THEM ON BOARD. TO YOUR POINT, A CHAMPION WHO UNDERSTANDS WHAT YOU DO IS GOING TO BE MORE EFFECTIVE FOR YOU OR WHAT I DO FOR ME THAN JUST A GENERAL FALLEN TOLD CHAMPION. I WANT TO TALK QUICKLY ABOUT THE LEAD PROGRAM, THE EARLY ADOPTER PROGRAM WHICH WAS ANOTHER WHEN WE REACHED OUT TO. THESE ARE PEOPLE THAT ARE INTERESTED IN THE PRODUCT AND HAVING THAT EARLY FEATURE RELEASE BUT THERE ALSO TYPICALLY THE PEOPLE WHO WANT TO BE THE ONES IN THE KNOW. I KNOW WHAT’S COMING.’S COME SEE ME ABOUT THAT. PART OF TEAMWORK ATTENDEES WE TALKED A LITTLE BIT ABOUT THIS . THE IS EXTRAORDINARILY SUCCESSFUL AND ALSO AVAILABLE TO OUR CUSTOMERS AND PARTNERS THROUGH THE TOOLKIT FOR TEAMWORK . THE IS THE LEVEL C TRAINING, WHICH IS LANDING ON HOW DO I ORIENT IN TEAMS? HOW DO I SET TEAMS UP SO IT IS PRODUCTIVE FOR ME RIGHT AWAY AND NOT TOO NOISY OR TOO OVERWHELMING? THE SECOND ONE IS ABOUT HOW DO I AS A TEAM OWNER SET IT UP FOR YOU? THE PEOPLE I’M WORKING WITH SO WE CAN ALL UNDERSTAND WHERE TO FIND THINGS AND WHERE TO OPERATE AND BECOME A PRODUCTIVE TOGETHER? WE DO 21 HOUR SESSIONS , WEBINARS TODAY IN THREE TIME ZONES SEVERAL TIMES A WEEK THAT CONSIST OF LANDING THE MESSAGING ABOUT WHAT TEAMS IS AND WHY AND THE BETTER VOICE AND VIDEO EXPERIENCE. IT IS A LIVE DEMO AND A Q&A. WE FOUND IT TO BE EXTRAORDINARILY EFFECTIVE. I CAN TALK A LITTLE MORE ABOUT THAT LATER. AND THEN WE FOUND OVER TIME THAT OTHER CHAMPIONS ARE BRINGING IN OTHER CHAMPIONS. IT IS LIKE HAPPENING IN ALL THESE DIFFERENT ORGANIZATIONS. WE HAVE REPRESENTATION FROM DIFFERENT ROLES AND ALL OVER THE GLOBE. RESET HERE ARE OUR RECRUITING TOOLS. I WANT TO REITERATE THAT IS THE NUMBER ONE , THERE ARE THREE KEY THINGS, THAT’S THE NUMBER ONE THING TO DO, GET THE RIGHT PEOPLE TO VOLUNTEER. THEY ARE GOING TO PRESS THIS FORWARD FOR YOU. SECONDLY, WE HAVE THESE KEY FUNDAMENTALS. WE NEEDED TO MAKE ITS GLOBAL WE ARE A GLOBAL DOSE A GLOBAL COMPANY AND WE NEED REPRESENTATION. WE WANTED TO, THIS IS .2, MAKE THE CHAMPIONS VISIBLE. MAKE THEM VISIBLE TO THE END- USERS. I WILL GO MORE DEEPLY INTO HOW WE DID THAT. IT IN AND OF ITSELF DREW INTEREST BECAUSE PEOPLE DIDN’T KNOW WHAT IT MEANT AND IT STARTED A CONVERSATION. WE DID DIGITAL CAMPAIGNS AROUND HOW YOU FIND A CHAMPION. THEN THERE IS A SET OF GIVE THIS. THERE ARE EXPECTATIONS FOR BEING A CHAMPION. IF YOU’RE GOING TO BE IDENTIFIED AS A CHAMPION AND WE ARE GOING TO SEND PEOPLE TO YOU YOU NEED TO KNOW WHAT WE ARE DELIVERING. FINALLY, THOSE GETS. WHAT IS IN IT FOR THEM? THIS IS IN ADDITION TO THEIR DAY JOBS SO IT NEEDS TO BE REWARDING ENOUGH FOR THEM TO PARTICIPATE . THE GIFTS . THE FIRST, WHAT WE NEED FROM THEM. THE ART OF TEAMWORK TRAINING I JUST DESCRIBED, WE HAVE WHAT WE CALL T3 SESSIONS, TRAIN THE TRAINER SESSIONS. WE HAVE THESE MULTIPLE TIMES A WEEK. ANYBODY CAN JOIN. THEY ARE SPECIFICALLY FOR THE CHAMPIONS TO LEARN HOW WE DELIVER THE L100 AND L200 TRAINING. WE ALSO GIVE THEM A TOOLKIT THAT SAYS HERE IS YOUR DIGITAL SIGNAGE, HERE IS HOW YOU PROMOTE IT IN YOUR BUILDING, HERE IS A SCRIPT OR A WALK- THROUGH AS AN OUTLINE FOR WHAT YOU DELIVER IN THE DECK THAT WE GIVE YOU AND HOW YOU MIGHT WANT TO WALK THROUGH THE DEMO AND HOW YOU CAN GET HELP WITH Q&A IF YOU DON’T HAVE , NOBODY HAS ALL THE ANSWERS, SO HERE’S HOW WE SUPPORT YOU. FINALLY, WE TEMPLATE TIES AN EMAIL FOR ATTENDING WITH ALL OF THE RESOURCES AVAILABLE FOR PEOPLE TO LEARN ABOUT TEAMS. WE SEND HERE IS HOW YOU DO THE TRAINING, HERE IS A KIT TO MAKE IT EASY ON YOU. WE KNOW YOU HAVE A DAY JOB, AND THANK YOU FOR GIVING UP YOUR TIME TO DO THIS. AND THEN THEY ARE OFF AND RUNNING. ALSO WE HAVE THEM LISTED AS AN OPT IN. THEY HAVE TO AGREE TO LET US PUT THEM ON A LIST IN OUR INTRANET FOR CORE SERVICES ENGINEERING. IT INTRANET HAS A LIST OF THE CHAMPIONS IN THE ORGANIZATION AND THEIR ROLE SO IF I WANT TO KNOW MORE ABOUT TEAMS, AND THEN WE DO THESE MARKETING CAMPAIGNS AROUND IT, IF I WANT TO KNOW MORE I KNOW WHO TO TALK TO AND I CAN MAKE AN APPOINTMENT WITH THEM OR SAY WE ARE HAVING A BIG MEETING, CAN YOU PLEASE COME TRAIN US? AND THEN WE USE THEM ALSO TO PROMOTE ONGOING READINESS. WHEN WE COME UP WITH OUR LEVEL CCC TRAINING WE WILL DO THE SAME THING. WE WILL PUT THAT TOGETHER AND TRAIN THEM AND ROLL IT OUT. WE HAVE RECENTLY DONE THE SNAP OF THE VIDEO WHICH IS FIVE MINUTES OR LESS OF A SCENARIO- BASED TRAINING. HOW TO HAVE A PRIVATE MEETING IN TEAMS. THIS IS A VERY DIFFERENT EXPERIENCE THAN SKYPE FOR BUSINESS. OR HOW DO I NAVIGATE IN A TEAMS MEETING? WE HAVE ONE ON THE TOP THEN JUST THE TOP FIVE THINGS YOU WANT TO DO IN TEAMS WHEN YOU START. ANOTHER ONE REALLY IMPORTANT TO US, WE HAVE ONE THAT IS TEAMS ONLY MODE. AS AN ORGANIZATION, BECAUSE WE ARE SO HUGE, WE ARE ROLLING OUT EBP LEVEL WORKS TOGETHER ONTO TEAMS ONLY. AS WE GO THROUGH THOSE WAVES THERE WILL BE SOME PEOPLE WHO STILL HAVE TEAMS AND A SKYPE WHILE OTHERS HAVE ONLY TEAMS UNTIL WE GET EVERYBODY MOVED ACROSS. WE DID A QUICK SAMPLE THAT SAYS IT IS GOING TO BE OKAY, YOU ARE STILL GOING TO BE ABLE TO DO ALL OF YOUR WORK, JUST — HERE’S HOW YOU CAN GET HELP. WE USE CHAMPIONS TO PROMOTE THESE THINGS AS WELL. THIS IS ONE OF MY FAVORITE THINGS TO TALK ABOUT, THIS DIGITAL BADGE. WE HAVE THIS LADY WHO HAVE THIS AWESOME IDEA THAT WE MADE REAL. IT IS SOMETHING THAT YOU PUT ON YOUR PROFILE. ONLY IF YOU ARE A CHAMPION AND HAVE AGREED TO ALL THE THINGS I JUST TALKED ABOUT YOU GET THIS BADGE FOR YOUR PROFILE. I KEEP PUTTING IT THIS WAY, BUT PEOPLE ARE LIKE WHAT IS THAT THING ON YOUR FACE? THAT STARTS THE CONVERSATION ABOUT TEAMS IT WAS BRILLIANT. THERE LIKE HOW CAN I GET THAT THING ON MY FACE? HERE’S WHAT YOU DO. IT HAS GONE VIRAL. IT HAS BEEN REALLY FUN. OTHER THING I THINK IS IMPORTANT, THAT’S WHEN I SAY MAKING THEM RECOGNIZABLE IN A BIG WAY. THERE REALLY RECOGNIZABLE. DOWN — THE OTHER THING WE DO IS SEND EVERYBODY THAT SIGNS UP A PHYSICAL KIT. IT IS JUST A WINDOW CLEANING AND A STICKER AND A WELCOME LETTER IT DOESN’T SEEM LIKE MUCH, BUT IT’S A LOT. IT IS ICU AND I THANK YOU, YOU ARE A PART OF SOMETHING AND WE NEED YOU TO HELP US. I MENTIONED IT . WE HAVE HAD MULTIPLE PEOPLE, MULTIPLE CHAMPS SAY THIS IS AWESOME. THIS CLING IS AWESOME AND I PUT IT UP IN MY OFFICE WINDOW OR THEY TAKE SELFIES AND POST THEM ON THE TEAM FOR THEIR STUFF. THEY ARE GREAT. GOING BACK TO GET THE RIGHT PEOPLE, THESE ARE THE KIND OF PEOPLE WHO ARE JAZZED ABOUT TEAMS. THEY HAVE MORE OF THEIR KIDS WITH ACCESS TO US. THIS MEANS THEY HAVE ACCESS TO WHAT IS GOING ON WITH ROLLOUT AND WHERE WE ARE AT. THERE THE POINT OF CONTACT FOR THEIR ORGANIZATION TO KEEP THEM UP TO SPEED THEY ARE ALSO INVITED TO A MONTHLY CALL THAT WE HAVE WITH THE PRODUCT GROUP WE TALKED LIVE ABOUT WHAT’S COMING IN THE PRODUCT, WHAT IS IN THE INNER RINGS, THE TIMING, AND THEN THEY GIVE FEEDBACK TO THE PRODUCT GROUP LIVE AND SAY THIS IS NOT WORKING OR ALL OF MY CUSTOMERS AND PARTNERS ABSOLUTELY NEED THIS. IT IS KIND OF A GIVE AND GET. IT IS VERY PRODUCTIVE. DOES IT WORK? THIS IS THE MOST IMPORTANT PART. IT CAN BE FUN AND GREAT, BUT DOES IT REALLY WORK? IT DOES. IT IS FABULOUS. WE SET UP METRICS TO FIGURE THIS OUT. WE SET OUT TO HAVE A PILOT OF A 50 OR 75, I DON’T KNOW, WHOEVER WOULD VOLUNTEER. TODAY WE HAVE MORE THAN 650 CHAMPIONS. MORE THAN 45 COUNTRIES . I THINK WE ARE ALMOST 100 BUILDINGS NOW. IT HAS TAKEN OFF AND PEOPLE ARE BRINGING IN OTHER PEOPLE. WHAT’S IMPORTANT HERE IS THAT WITHIN BUILDINGS WITH CHAMPIONS YOU CAN SEE THAT THE NUMBERS GO UP. THEY ARE MOVING THE NEEDLE. ONE OF THE THINGS THAT WE TALK ABOUT IN ADOPTION FOR TEAMS IS THAT TOE IN THE WATER. I’M GOING TO TAKE THAT FIRST STEP IN AND IT’S AROUND CHAT . THE IS THE EASIEST PIECE AND ALSO A SUPER COLLIDER. IF YOU KNOW HOW TO USE ONE TO MANY AND ADD HISTORY OR ONE TO ONE WITH A TAB TO A PDI OR WORK ON FILES TOGETHER IT IS A VERY RICH CHAT EXPERIENCE. WE JOKE THAT WE ACTUALLY TALK IN GIFT THE AND HAVE CONVERSATIONS. IT IS SUPER FUN. YOU CAN SEE THE CHAMPIONS HAVE COMPLETELY PIVOTED THAT. UP UNTIL THIS POINT EVERYBODY HAS HAD BOTH SKYPE AND TEAMS AND A BUILDINGS WHERE THERE ARE CHAMPIONS THEY HAVE DECIDED TO DEFAULT TO TEAMS THAT BLOWS MY MIND. ANOTHER THING ABOUT MEETINGS HERE, WE HAVE NOT HAD THE FULL ROLLOUT OF THE OUTLOOK PLUG-IN. DO YOU GUYS KNOW WHAT THE PLUG- IN IS? YOU HAVE A SKYPE IN YOUR OUTLOOK CALENDAR FOR RIBBON. A LOT OF PEOPLE DON’T HAVE THAT YET. THIS MEANS THEY ARE DOING MEETINGS THROUGH THE TEAMS APP. DO YOU GUYS KNOW WHAT THE MEETING EXPERIENCE TO THE TEAM APP IS? IT IS A LITTLE BIT DIFFERENT IN THE APP. TO HAVE THAT KIND OF ADOPTION THROUGH THE APP IS PRETTY GOOD. THE MOST IMPORTANT THING IS ALL THE NUMBERS ARE MOVING UP. AGAIN, WHEN THEY STILL HAVE OPTIONS EXPECT AS SARAH SAID, WE JUST ROLLED OUT THE TEAMS ADD AND WE ARE STILL ROLLING OUT TO THE WHOLE ORGANIZATION. WE STARTED SOME COMPETITIONS TO SEE WHO COULD CREATE, GET SOME EXCITEMENT, AND CREATE SOME COMPETITION BETWEEN LEADERS TO SEE IN YOUR ORGANIZATION WHO CAN CREATE THE MOST MEETINGS IN A TIMEFRAME? WE HAD EVERYONE THIS SUMMER PARTICIPATE AND WE GOT THEM IN EARLIER AND WE ANNOUNCED THE WINNERS. IT WAS AMAZING THE NUMBER OF MEETINGS THEY HAD WORKED THERE WERE ALSO SUPER EXCITED. THEY BECAME A PART OF IT AND AUTOMATICALLY BECAME A CHAMPION. IT IS REALLY TRYING TO GET THAT EXCITEMENT INTO THE PROGRAM AND CREATING THAT VISIBILITY FOR PEOPLE. >> AND IT MAKES IT SO EASY TO DO WHEN YOU HAVE THE OUTLOOK PLUG-IN. IT IS REALLY A KEY ENABLER IF YOU ARE AN ADOPTION DRIVER. >>ABSOLUTELY. SO, THAT’S ABOUT WHAT THEY ARE DOING FOR US. I LIKE TO TALK ABOUT WHAT WE ARE DOING FOR THEM AND IF IT’S WORKING FOR THEM. I WANT TO KNOW HOW THEY ARE FEELING ABOUT IT. WE HAVE A 98 SATISFACTION LEVEL. I WILL TAKE IT. I’M REALLY GLAD. FOR LIKE THE THIRD TIME IT GOES BACK TO PICKING THE RIGHT PEOPLE. THEY ARE ALMOST 90 SATISFACTION WITH THE TRAINING SUPPORT. THAT’S A LOT OF WORK FOR THEM TO DO IN ADDITION TO THEIR DAY JOB. WE HAVE 83 SATISFACTION WITH THE MONTHLY CALLS WITH THE PEG THAT I MENTIONED. I WANT TO DIG IN THERE AND SEE HOW I CAN IMPROVE THAT. IT IS STILL PRETTY DECENT . TO HAVE ABOUT 40 TURNOUT BETWEEN OUR TWO MEETINGS IS PRETTY GOOD FOR US. THAT’S THE MOST I’VE HAD ON MEETINGS LIKE THAT. 82 SATISFACTION WITH THE DIGITAL BAG AND A SWAG. THAT DIGITAL BADGE WAS A BUMPY RIDE. WE ARE RIGHT NOW READY TO DO V2 OF THAT, WHICH IS LITERALLY AN APP IN THE TEAM . WELCOME TO THE TEAM, PRESS A BUTTON, DOWNLOAD YOUR CURRENT PROFILE IF YOU WANT BECAUSE WE ARE ABOUT TO PUT SOMETHING ON YOUR FACE. HIT A BUTTON AND YOU ARE DONE AND THEN IT REPLICATES THROUGH ALL OF THE OFFICE 365 PRODUCTS. IT IS PRETTY SMOOTH. >> NO ONE AT MICROSOFT HAS BUILT BIG PROGRAMS LIKE THIS. WE ARE REALLY EXCITED ABOUT THIS. IT SHOWS HOW MUCH INVESTMENT MICROSOFT IS MAKING AND HOW IMPORTANT TEAMS IS TO US . WE HAVE REALLY BUILT THIS PROGRAM AROUND MAKING USERS EXCITED ABOUT IT AND DELIGHTING THEM. WE WORK IN END OF SERVICES ENGINEERING AND IT’S NOT ABOUT YOU HAVE TO USE THIS PRODUCT, YOU WANT TO USE THIS PRODUCT. UNDERSTAND THE PRODUCTIVITY AND THE VALUE PROP ON IT AND GET PEOPLE EXCITED. THAT’S WHAT WE ARE TRYING TO CHANGE WITH WHEN WE ROLL OUT. WE ARE LOOKING AT FEEDBACK CONSTANTLY TO IMPROVE IT FOR WE WANT TO LEVERAGE THESE PROGRAMS THROUGH OTHER PROGRAM DEPLOYMENTS THAT WE HAVE, APPLICATION DEPLOYMENTS. >> IT IS TRUE. THERE ARE SO MANY DIVIDERS AND TEAMS ONCE YOU KNOW ARE BOTH IN THE ART OF TEAMWORK AND THROUGH THE CHAMPIONS AND WHEN WE ENGAGE IN THE WHITE GLOVE ENGAGEMENTS WE SHOW THEM THESE THINGS. YOU SEE THEM SAID, OH MY GOSH, I CAN DO THAT? WHATEVER APPLICATION THEY ARE USING IT FOR. IT IS CRITICAL. I HAD SOME OF THEIR VERBATIMS, WHICH I JUST WANT TO POINT OUT THAT ALL OF THEIR VERBATIMS REVOLVE AROUND ONE THING AND IT’S THE COMMUNITY. THERE NUMBER ONE THING ABOUT THE PROGRAM IS EACH OTHER. I WAS LIKE, THAT IS THE COOLEST THING EVER. THEY HAVE THEIR OWN TEAM WITH FOUR CHANNELS ABOUT THE GENERAL CHANNEL, THE TRAINING CHANNEL, THE FEEDBACK CHANNEL, AND A BADGE AND LEADERBOARD — LEADERBOARD CHANNEL. THEY ARE REALLY ACTIVE IN THAT TEAM. THEY HELP ONE ANOTHER ONE OF THE VERBATIMS SHOWS THEY ARE TAKING THIS CHAMPIONS PROGRAM TO THEIR CUSTOMERS AND SAYING THIS IS WHAT WE RECOMMEND YOU DO AND THESE ARE THE RESULTS WE ARE GETTING. GET THE RIGHT PEOPLE AND MAKE THEM RECOGNIZABLE. THIS IS SUPER IMPORTANT BOTH FOR THEM AND OTHER PEOPLE TO KNOW WHO THEY ARE. GIVE THEM THE SPACE TO HAVE THAT RICH COMMUNITY. FEED THEM THE INFORMATION AND GIVE THEM THE STUFF SO THEY CAN BE “THIS IS ME” FOR THEIR ORG AND HELP THEM CONNECT TO EACH OTHER. IT IS REALLY A CRITICAL ENABLER. THEN WHAT’S NEXT? >>WE ARE REALLY EXCITED ABOUT THIS WE ARE HOPING TO ACTUALLY DEMO IT FOR EVERYONE THIS YEAR AT IGNITE, BUT WE HAD SOME TECHNICAL CHALLENGES. OUR NEXT PHASE OF THIS, SARAH AND I BOTH CAME FROM THE GAMING INDUSTRY SO WE WANTED TO TAKE THIS TO THE NEXT LEVEL TO CREATE MORE EXCITEMENT. YOU GUYS WILL NOTICE IT IS A TEAMWORK CHAMPION. NOT TEAM SPECIFICALLY, BECAUSE WE WANT TO LEVERAGE THIS ON OTHER PROGRAMS THAT WE HAVE. WE FEEL SO STRONGLY. THIS WAY WE ARE STARTING TO GET VISIBILITY TO WHO ARE CHAMPIONS ARE. WE WILL GIVE THEM VISIBILITY BY THEIR ORG LEADERS, REGIONS. THEY GET BADGES. EVERY TIME THEY RESPOND TO QUESTIONS WE HAVE ANALYSIS THAT WE ARE MONITORING. WHEN THEY ARE TRAINING THEY GET POINTS. WHEN THEY MEET WITH USERS THEY GET POINTS. WE HAVE THIS WHOLE POINT SYSTEM WE HAVE DEVELOPED FOR OUR USERS SO THEY CAN GET THESE CHAMPION BADGES AND NEW BADGES. WE WILL HAVE THEM GET NEW BADGES AS THEY REACH CERTAIN LEVELS. ONE OF THE NEXT THINGS WE’RE TALKING WITH OUR HR IS TO REALLY BUILD THIS INTO THE PERFORMANCE REVIEWS. HOW DO YOU IMPACT THE COMMUNITY? MICROSOFT IS ALL ABOUT COMMUNITY AND HELPING ONE ANOTHER. IT IS NOT ABOUT JUST INDIVIDUAL CONTRIBUTIONS, IT IS ABOUT HELPING EVERYONE. THAT’S A BIG PART OF OUR JOB AND HOW TO RECOGNIZE PEOPLE DOING THIS GREAT WORK WE FELT THIS WAS AN OPPORTUNITY FOR THE VPS, OR LEADERS, EVERYONE TO SEE WHO ARE THESE PEOPLE THAT ARE REALLY EXCITED AND WORKING SO HARD AND REALLY WANT TO MAKE MICROSOFT BETTER? LET’S DO THIS. WE ARE LOOKING AT PUTTING THIS INTO A PROGRAM WITH THEIR PERFORMANCE FEEDBACK SO THEIR MANAGERS GET IT . HOPEFULLY, AT THE NEXT INSPIRE OR IGNITE WE WILL SHOW YOU THIS BUT WE’RE ALSO WORKING ON A COUPLE OF NEW REALLY COOL EXPERIENCE THINGS FOR OUR USERS THAT WE WILL SHARE IN THE FUTURE. THIS IS WHAT WE HAVE GOING NEXT TO TRY TO GET MORE RECOGNITION . AT THANK YOU FOR BEING HERE. WE WILL ANSWER SOME QUESTIONS FOR YOU WE ARE SO GLAD YOU ARE HERE. WE WERE LIKE, WE WONDER IF ANYBODY WILL BE THERE ON FRIDAY? >>WE DIDN’T THINK ANYBODY WOULD BE HERE.>>CAN WE ANSWER SOME QUESTIONS? >>[ INAUDIBLE QUESTION ]>>YEAH. BACK [ INAUDIBLE QUESTION ] >>OH, YES. GO AHEAD. >>LEAVE ME, I’M TELLING YOU, I CAME FROM INDUSTRY. I HAVE ONLY BEEN AT MICROSOFT ONE YEAR AND I WALKED IN AND I THOUGHT EVERYBODY IS GOING TO LOVE AND USE EVERY SINGLE PRODUCT HERE. I WAS IN SHOCK, WHAT YOU MEAN YOU DON’T USE THIS PRODUCT? THIS IS AMAZING HOW DO YOU NOT USE IT? THEY WERE LIKE, THIS IS JUST TOO MUCH. YOU GIVE US PRODUCT AFTER PRODUCT AFTER PRODUCT. WE HAVE A LOT OF ISSUES WITH RESISTANCE. DIFFERENT GENERATIONS COMFORTABLE WITH USING SKYPE . THE MINUTE EVERYBODY FOUND OUT WE ARE GOING TO MOVE AWAY FROM SKYPE ALL THE SUDDEN THE RESISTANCE BEGAN. NO. YOU CAN’T TAKE IT. YOU HAVE TO GIVE ME EVERY FEATURE. EVERYTHING WE HAD BEEN ASKING FOR TO CREATE THIS MINIMUM VIABLE PRODUCT TO SAY WE NEED THIS CRITERIA FOR OUR USERS ESCALATED 200 BECAUSE THEY ARE LIKE, WHAT YOU MEAN WE CAN’T HAVE THIS FEATURE? WE HAD A LOT OF RESISTANCE. WE STILL DO. IT IS A CONSTANT ONGOING CHANGE MANAGEMENT PROCESS. WE TALK ABOUT HAVING A GLOBAL CHANGE MANAGEMENT , INCLUDING THE ITM >>IT IS REALLY ABOUT INCLUSIVE VISITING — BEING INCLUSIVE AND BRINGING EVERYONE TOGETHER. >> YOU NEED TO HAVE A PLACE FOR THEM TO CAPTURE IT AND TALK ABOUT IT AND YOU NEED TO USE IT TO THE PRODUCT INTO. THAT’S USER VOICE AND ALSO THROUGH OUR VERBATIMS THAT WE GET. >> AND YAMMER. WE HAVE COMMUNITIES AND PEOPLE EVENT ON YAMMER FOR US. WE HAVE TO RESPOND.>>YEAH. >>[ INAUDIBLE QUESTION ]>>ABSOLUTELY. THE QUESTION IS, WHERE ARE THE COLUMNS GOING? WHO IS MANAGING THAT PROJECT? THE ANSWER IS THERE ARE MULTIPLE CHANNELS. WE ARE MANAGING FEEDBACK FROM MULTIPLE CHANNELS FROM OUR OWN USERS THROUGH SURVEYS, YAMMER, INTERNAL USER VOICE THROUGH THE APP. ALL OF THOSE THINGS ARE AGGREGATED AND MANAGED BY OUR SMALL TEAM AT OUR PARTNERS IN MARKETING AND COMMS THAT WE WERE CAN’T IN GLOVE WITH . THE IS A GREAT QUESTION. >> I THINK WE CAN TAKE SOME QUESTIONS. ONE LAST QUESTION. >>[ INAUDIBLE QUESTION ]>>YEAH >>[ INAUDIBLE QUESTION ]>>SOMETHING TO PUSH AGAINST. YEAH. >>THE GENERAL CHANNEL, TRAINING CHANNEL, FEEDBACK CHANNEL, AND DIGITAL BADGE AND LEADERBOARD. >>ALL OF YOU GUYS SHOULD ALSO KNOW IN TEAMS, I DON’T KNOW IF YOU HAVE SEEN THIS, BUT THERE IS A BOT. IF YOU CLIP ON& THAT BOT OPENS UP A TEAM WITH MULTIPLE CHANNELS FOR YOUR FAQS, TRAINING VIDEOS TUTORIALS, RELEASE NOTES . THE IS A REALLY VALUABLE TOOL WITHIN THE PRODUCT ITSELF. THERE IS ALSO SUCCESS WITH TEAMS THAT YOU CAN GO AND GET MORE INFORMATION FOR ADOPTION AND CREATING THAT. >> WE HAVE PIECES OF DETRACTION EMBEDDED IN THIS COMMUNITY BUT THEY ARE VERY HONEST AND VERY FORTHRIGHT. PICKING THE RIGHT PEOPLE. >>THANK YOU GUYS. >> WE WILL BE TO THE SIDE

Deep dive into the Modern Administration Portal for Microsoft Teams and Skype for – BRK3113


>>EXCELLENT.IT IS FINALLY 4:00 ON THURSDAY.I HAVE BEEN WAITING FOR THIS FOR
QUITE A LITTLE WHILE. THANK YOU ALL SO MUCH FOR COMING OUT.IT IS AWESOME TO SEE THISFIGHTANT CONFERENCE ROOM
SPARSELY POPULATED WITH FOLKS.I’M JAMIE SPARK.I’M A PROGRAM MANAGER THIS IS
YOURBRK 3113.THE DOPE DIVE DEEP TYPEINTO SKYPE FOR
BUSINESS.MY NAME ISJAMIE .FOURTHS THAT HAVEN’T SEEN ME
AROUND AND YOU THINK THIS ISAN
INTERESTING SESSION THERE IS A
DISTURBING AMOUNT OF DATA THAT
ISUNFORTUNATELYCARRYING SUCHWONDERFULTHINGS FROM MYASSORTED MARKETING PAST.VOICE FEATURES FOR 2010.I SAY THIS IS YOURBRK 3113. IT IS YOURS.YOU HAVE THE OPPORTUNITY TO GIVE
US FEEDBACK NOT JUST ON THIS
SESSION NOT JUST ON THIS SESSION THAT YOU GO TO AT IGNITE ABOUT
THE WHOLE CONFERENCE.UNFORTUNATELY SPEAKERS WE DON’T
HAVE THE FACILITY TO CONTROL THINGS LIKE THE COMFORT OF THE
CHAIRS, THE VOLUME OF THEMUSIC
BEFOREHAND OR THE TEMPERATURE OF
THE ROOM.BUT ESPECIALLY WHEN IT COMES TO
YOUR SPEAKERS,PLEASE DON’T
HESITATE,FILL OUT ALL OF THEEVALS.AS A SPEAKER I READ THEM AN I
REALLY DO THINK THROUGH THE
MANNER IN WHICH I CAN MAKE MY
PRESENTATIONS MORE INTERESTING ESPECIALLY AT 4:00 ON THE SECOND TO THE LAST DAY OF A CONFERENCE WHEN WE ARE ALL TIRED AND MY
GOODNESS THE PARTY IS COMING UP
SOON.>>WHAT WE ARE GOING TO DOIS GO
THROUGH LOTS OF FUN STUFF WITH
RESPECT TO THE NEW ADMIN CENTER.FUN ANCIENT HISTORY WE HAVE TO
TALK TO.WE HAVE AN OPPORTUNITY TOLOOK
THROUGH THE GOALS THAT WE HAVE
UP TO GIVE YOU A SENSE WHERE WE
ARE GOING WITH THIS.WHAT WE ARE TRYING TO ACCOMPLISH AND WE ARE GOING TO TALK ABOUT
THE INFRASTRUCTURE HOWWEBUILT
IT,IT IS A LOT ABOUT FEET YOUARES THE DIFFERENT CAPABILITIES
THAT WE HAVE LIT UP.FIRST STARTING POLICIES AND SETTINGS AND HOW THOSE APPLY TOUSERS AND TEAMS.WE’RE GOING TO TALK ABOUT SOME
OF THEREPORTINGCAPABILITIES, RBAC IS A THING THE ROLEBASED
ADMIN CONTROL.THIS ISSO COOL.IT HAS TAKEN A LITTLE WHILE.IT IS AWESOME.WE WILL TALK ABOUT THAT.THEN SOME NEW STUFF THAT IS IFNOTONCOMING OUTTEAM’S LIFE
CYCLE MANAGEMENT THINGS THAT ARE
IN OUR SHORT TERM PLANNINGHORIZON [email protected] WE HAVE TIME I WILL GET INTO
THE ROADMAP.I WILL SHOW YOU WHAT OUR NORTH
STAR ARCHITECTURE LOCKS LIKE.ONE OF THE THINGS THAT I WANTED
TO START OFF WAS THIS TWEET. I WILL PAUSE AND LET YOU READ
IT. IT IS FROM MATTLANDES.HE IS ONE OF OUR MVPS.I REMEMBER READINGTHIS TWEET
AND HAVING RECENTLY ASSUMED THE
RESPONSIBILITY OF A WEBSITE THAT
DEALS A LOT WITH THEUSER
INTERFACE. I WAS READING THIS AND GOINGTUT, T TUT.THOSE ENGINEERS WHAT ARE THEY DOING WITH THOSERANDOM USEOF
STOLES. I SAW THE PICTURE WITH THAT
TWEET AND SAID GOODNESS I AM
RESPONSIBLE FOR THOSE THINGS.THE ONE IN THE CENTER IS THE
LEGACY ADMIN PORTAL. THE ONE ON THE RIGHT IS THEPREVIEW VERSION OF CALLANALYTICS.YEAH,ACTUALLY THAT IS MY BAD.WE HAVE TO TAKE CARE OF THAT.I AM KIND OF RESPONSIBLE FOR
THAT.IN FACT,THAT IS THE GOAL THAT
WE HAVE FOR THE NEW ADMIN
CENTER. IN THEANCIENT HISTORY WE GOT
INTO A HABIT AS APRODUCT
ORGANIZATION OF HAVING A
REQUIREMENT FOR SOME NEW SET OF
SERVICES OR REPORTS OR CAPABILITIES THAT REQUIRED SOMEWEB INTERFACE.AND SO WEMADE ONE BECAUSE THAT
IS THEMOST X PEED INTEREST WAY
EXPEDEDIENT.AND ANOTHER AND ANOTHER.AND THEN TEAMS OF COURSE WHEN
TEAMS FIRST CAME OUT IT DIDN’T HAVE ITS OWN MANAGEMENT
EXPERIENCE. ITS MANAGEMENT EXPERIENCE WAS
INTEGRATED NO THEOFFICE 365ADMIN CENTERWHICH OPERABLE.DIDN’T PROVIDE THECAPABILITY TO
HAVE FOR EXAMPLE USER LEVEL
POLICY. ALL OF THE SWITCHES THERE YOU
CAN IMAGINE IT HAS A BIG FISHER
LEVEL SWITCHES WHERE YOU CAN
TURN ON AND TURN OFF STUFF.I DIDN’T HAVE THE OPPORTUNITY TO
SAY LAWYERS YOU ARE GOING TO
HAVE A MEETING EXPERIENCE LIKE X
AND DEVS YOU AREGOING TOHAVE A
MEANING EXPERIENCE BY Y.LOTS AND LOTS OF ENTER PRIZES
THINK THIS IS PRETTYCRITICAL TO
CUSTOMIZE THE EXPERIENCE OFMICROSOFT TEAMS AND SKYPE FOR
BUSINESS APPROPRIATE TO THEIR
ORGANIZATION.SO OUR GOAL IS TO BRING ALL OF
THESE PROPERTIES TOGETHER AND
NOT JUST TO HAVE THEM AS LINKS
ON A WEB PAGE BUTTO REALLY RETHINK THEFUNDAMENTAL WAY THAT YOU WANT TO COMPLETE ENTIRE
SCENARIOS USING THE ADMIN
CENTER.REALLY,BEING THOUGHTFUL ABOUT
IF I’M THINKING ABOUT A USER,MAYBE I WANT TO LOOK AT THEIR
QUALITY.MAYBE I WANT TO SEE WHAT IS
GOING ON WITH THEIR MEETING
SETTINGS AND THEN I AM GOING TO
WANT TO TRANSITION INTO THINKING ABOUT USERS IN THAT ENTIRE
LOCATION AND LOOKING AT QUALITY
AT THAT LEVEL. SO IT WAS REALLY IMPORTANT FOR
US NOT JUST TOGLOB THIS STUFF
TOGETHER BUT TO REALLY RETHINK
THE MANNER IN WHICH FOLKS
TRANSITTED THROUGH THE WEBSITE
AND TO MAKE SURE OUR SCENARIOS
ARE THOUGHTFULLY LIT UP END TO
END.SO THAT’S WHAT WEHAVE DONE WHEN
WE WERE OUT HERE LAST YEAR WE
DIDN’T HAVE A THING.WE HAD A VISION.WE HAD SOME GREAT DESIGN MOCKS
AND IDEAS.NOW THE THING IS LIVE.THE MICROSOFT TOMORROW SUPER EASY ADMIN TEAMS MICROSOFT.COM.WE ARE CONSOLIDATING ALL OF
THESE VARIOUS ADMINISTRATION
SCENARIOS DOWN INTO THIS SINGLELOCATION.AND,AGAIN,IT IS OUR PASSION
AROUND MAKING SURE THAT THIS IS
INCREDIBLY USABLE,INCREDIBLY FAMILIAR ANDINCREDIBLY POWERFUL FOR IT PROS ACROSSORGANIZATIONAL BOUNDARY AND
SIZES AND TYPES AND EVERYTHING
ELSE.ONE OF THE KEYPRE-SEPTEMBERS WE
HAVE AS WELL IS WE’RE NOT GOING TO FORCE YOU TOWN THE PATH OF
USING THE WEBSITE.WE REALLY DO THINK ABOUT HAVING
A RECIPROCAL CAPABILITY THAT THE
WEBSITE IS ONE TOOL THAT ALLOWS YOU TO DO STUFF.YOU CAN ALSO DO THE SAME STUFF
IN POWER SHELL.YOU CAN TO THE SAME STUFF IN
GRAPH.YOU CAN DO THE SAME STUFFPROGRAMATICALLY. WE ARE ALWAYS THINKING ABOUTENSURING, OH,IF WE DO THIS WORK
ON THE WEBSITE, HOW IS THAT
GOING TO AFFECTTHE POWER SHELL
EXPERIENCE?IF WE TO IT IN PHOTOGRAPH HOW
WILL IT AFFECT THE WEBSITE WITH
A GOAL HAVING THATRECEPTACLE FUNCTIONALITY.WE CONSTANTLY WANT TO ADD NEW
STUFF.SO I WANTED TO SPEND A LITTLEBIT OF TIME HOWWE BUILT BUILT
THE THING AND WHAT IT LOOKS
LIKE.THIS IS AS MUCH AS I CAN ATRIBUTE TO THE AWESOME SET OFTEVS THAT ARE STILLGRINDING
AWAY FOR THE RELEASE DUE OUT IN
OCTOBER. WE SHIP EVERY MONTH.IT IS A SING EXAMINE PAGEAPPLICATION.WE HAVE SPENT A BUNCH OF TIME TO
MAKE SURE THAT OUR CODE PIPELINE
IS SUPER FAST AND SUPERRELIABLE.SO WE HAVE THE OPPORTUNITY TO
SHIPUPDATES TO THIS PRODUCT
VERY,VERY QUICKLY.SOMETHING GOES SIDEWAYS F WE
NEED TO ADDRESS A BUG REALLY
QUICK OR WHATEVER,WE HAVE THE
OPPORTUNITY TO ITER ATE ON THIS
NOT ONLY FAST BUT IN A WAY THAT
IS SAFE AND WE FEEL COMFORTABLE ABOUT EXERCISING THATMUSCLE.AUTOMATICALLY THERE IS A BUNCH
OF TESTING THAT HAPPENS.END TO END TESTING WE CODE SPECIFIC UNIT TEST.THERE ARE CONSTANT HEALTH CHECKS
THAT ARE HAPPENING TO MAKE SURE
A LOT OF THEFUNDAMENTAL SERVICE
THAT’S WERELY ON ARE UP AND
HAPPY.ONE OF THE THINGS THAT MAY BESLIGHTLY DISCONCERT FROM AN END
USER PERSPECTIVE A LOT OF THE STUFF THAT I AM GOING TO SHOW
MAY NOT LOOK THE SAME AS THE
EXPERIENCE THAT YOU HAVE SHOULD
YOU PRE-UP THE PORTAL ON YOUR
PHONE OR BROWSER WHILE YOU ARE
SITTING HERE.AND THE REASON THAT THAT IS THE
CASE IS THAT EVERYELEMENT
WITHIN THEWEBSITE IS
CUSTOMIZABLE.WE CALL IT FLIGHTING. SO WE WILLSPECIFICALLY FLIGHT
VARIOUS FEATURES AT VARIOUS
TIMES APPROPRIATE TO FOR EXAMPLE
IF WE WANT TO HAVE FOLKS GO ANDTEST OUT THE TEAMS LIVE CYCLECAPABILITY,WE CAN FLIGHT JUST THAT SET OF FUNCTIONALITY FOR A SPECIFIC GROUP OFCUSTOMERS.SO YOU WILL SEE IN MYDEMOS WILL
LOOK DIFFERENT. THAT ISINTENTIONAL.RESPONSIVE.I WILL SHOW THIS IN A LITTLE
BIT.BUT THE WAY THE WEBSITE IS BUILT
IS THAT IT WILL WORK ACROSS ALL
DIFFERENT KINDSOF BROWSERS AND
FORM FACTORS REGARDLESS IF YOU
ARE LOCKING ON YOUR PHONE OR
TABLETS OR NICE BIG FANCY PC
LIKE I HAVE GOT.THEN NEARLY EVERYTRANSACTION
AND CLICK THATHAPPENS WITHIN
THE SITE WE INSTRUMENT TO TRY TO
UNDERSTAND HOW FOLKS ARE USING
IT AND TO TRY TO MAKE IT BETTER TO TRY TO STAY ON TOP OF THING
RESPONSE TIME ISSUES AND GO OWE
GRAPHIC BASED ISSUES.FINALLY THERE ARE 40 SUPPORTED LANGUAGES.I KNOW THIS IS ONE OF THOSE
THINGS ABOUT PRESENTING AT IGNITE AND PRIOR TO THAT TECH ED THAT FOLKS ARE INTERESTED IN
WHAT LAPPINGS ARE INTERESTED.THOSE ARE THE LANGUAGES THAT ARE
SUPPORTED BECAUSE I PULLED THEM
FROM THE CODE. AND WE ARE PRETTY PROUD OF THIS. I BRIEFLY CONSIDERED DOING ONE
OF MY DEMOS IN ARABIC.BUT THE WHOLE THING WAS A LITTLE
ROUGH GOT TO BEHONEST.WE ARE DOING A LOT HERE TO MAKE
SURE THIS PRODUCT IS CONSUMABLE BY EVERYBODY IN THEIRNATIVE
LANGUAGE. SO IF YOU ARE TASKED AS THE ITPROFESSIONAL FORDESCRIBING THE
CAPABILITY AND DESCRIBING THE
ARCHITECTURE THETEAM’S ADMIN
CENTER HERE IS ALEVEL 100 VERSION BEING KIND OF BASIC.200 BEING ABOUTFEATURES 300ARCHITECTURE. 400 COLD THIS IS YOUR LEVEL 100 VERSION.TEAM ADMIN CENTER YOU HAVE YOUR
FANCY WORK STATION ON YOUR DESK
THAT GOES ANDTALKS TO MICROSOFT TEAMS AND OFFICE 365.AS A RESULT OF YOURCONFIGURATION,AS A RESULT OFYOU DOING THE CHANGES WITHIN THE WEBSITE TO HAVE A DIFFERENT
MESSAGING POLICY OR MEETING
POLICY OR TEAMS UPGRADEPOLICY,THEN YOUR USERS WILL GET A
DIFFERENT EXPERIENCE AS SHOWN BY
THE VERYFANCY DIFFERENT COLORS ON YOUR USER’S SCREENS.THE ARCHITECTURE LOCKS LIKE
THIS.SO WE OWN EVERYTHING IN THATCENTER DARKBLUE BOX.WHEN YOU FIRST COME NO THE
WEBSITE YOU ARE GOING TO HIT THE
AZUREFRONTDOOR. THAT DETERMINES WHERE PHYSICALLY YOU ARE LOCATED INTHE WORLD.IT WILL MOVE YOU TO ONE OF 3
DIFFERENT DATA CENTERS.EUROPE,ASIA,NORTH AMERICA. WITHIN THOSE DATACENTERS WE
HAVE REDUNDANT DEPLOYMENT.SHOULD ONE OF THOSE DEPLOYMENT
GO DOWN AND SIDEWAYS THE OTHER
CAN STAND UP FOR IT.THEY AREGEO REDUNDANT.ONE IN NEVER LANDSNEVER LANDS AND IRELAND. THAT IS OUR BOUGHT STRAP
SERVICE. THAT SERVICE IS DESIGNED TO COME UP AND GETOPERATIONAL SUPER
QUICK. THEN IT WILL GOODOUT TO THE
AZURE CONTENT DELIVERY NETWORKTO GRAB THE WEBSITE ITSELF TO
ACTUALLY GRAB THE SINGLE PAGE
APPLICATION.SHOULD THECDN GO SIDEWAYS WE
HAVE A STATIC BLOG STORE.IT IS SLOW ARE.THE CDN IS HANDY IT IS EVERY
WHERE.THAT COMPONENT THATCOMPONENT
NOT ONLY FEEDS ITUP TO THE BOOT
STRAP SERVICE IT GOES TO THE
VARIETY OF BACK ENDS THAT ARE
ACTUALLY SETTING THECONFIGURATION ELEMENTS AND
PROVIDING GETTING INFORMATION THAT YOU AREINTERESTED IN.SO THIS IS A SHORT LIST.WE GO AND WE ACTUALLY DO SIT ON
TOP OF POWER SHELL SO THEPOWER
SHELL WEB SERVICE WE SIT ON TOP
OF IT.THE POWER SHELL THAT YOU WOULD
RUN IN THE ADMIN PORTAL IS
RUNNING A VERSION OF THAT AS IT
IS WRAPPED IN A WEB CALL.WE HAVE AN API TO GET ALL OF OUR
REPORTING DATA INCLUDING CALLANALYTICS INFORMATION. WE ARE TALKING AZURE ACTIVE
DIRECTORY TO GET INFORMATION
ABOUT USERS.THEN MOREAND MORE WE HIT GRAPH
IN THE CASES AROUND SPECIFIC
TEAMS,TYPE FUNCTIONALITY OUR
TEAM LIFE CYCLE STUFF IS
COMPLETELY BASED ONGRANT THEN
IN ADDITION TO THAT ALL OF THOSE
TRANSACTIONS AND ALL OF THAT STUFF THAT THE ADMIN PORTAL IS
DOING WE DUMP INTO DATA STORE AN
THEN WE CAN GET A SENSE OF WHAT
IS GOING ON BYPEOPLE’S ACTUAL
USAGE OF THE SITE.SO EXACTLY 15 MINUTES IN YOU HAVE BEEN VERY PATIENT SO FAR.SO WE WILL TAKE A QUICK LOOK AT
WHAT THE PRODUCTLOOKS LIKE.I’VE GOT 2 DIFFERENT TENANTS.3 DIFFERENTTOPOLOGIES AND 3
DINNER END POINTS.I WILL DO MY BEST NOT TO GET
THEM MIXED UP. IVE A I HAVE A CHEAT SHEET.ON THE LEFT IS THE NAVIGATION.SO THIS IS OUR LEFT NAV THAT HAS
THE TOP LEVEL ELEMENTS OF ALL OF
THE DIFFERENT PIECES OF THEPRODUCT.SO THERE ARE SOME ELEMENTS IN
HERE THAT ARE NOT STOOD UP TODAY
THAT WILL BE IN THE FUTURE.UNDER DEVICES IN THE FUTURE WE
WILL HAVE DEVICE MANAGEMENT.VOICE DOING YOUR PORTING
REQUESTS OR BEING ABLE TO
ACQUIRE PHONE NUMBERS.IN THE CENTERIS KINDOF — IN
THE INITIAL LOAD IS OUR
DASHBOARD.EACH ONE OF THOSECARDS PROVIDES
SOME INFORMATION ABOUT WHAT ISGOING ON WITHIN YOUR ORGANIZATION.WE SHOW A LITTLE BUILT OFINFORMATION ABOUT THE PENDING TEAM’S UPGRADEAND PROVIDE
INFORMATION OUT FOR ADMINS TO
TAKE ADVANTAGE OF THAT AND PUT
THAT RIGHT FRONT AND CENTER.HAVE A USER SEARCH CAPABILITY. WAY UP AT THE DONE IS THESTANDARD OFFICE 365 BAR AND
WAFFLE THAT EVERYONE IS FAMILIAR
WITH.THE THING I WANT TO SHOW YOU
WHEN I GO ANDMINIMIZE THAT,ITLOOKSSIGNIFICANTLY DIFFERENT. THIS IS APPROXIMATELY WHAT THIS SITE WOULD LOOK LIKE ON YOUR
MOBILE BROWSER.YOU NOTICE THERE IS A BUNCH OF
THOUGHTFUL STUFF WE HAVE DONE. INSTEAD OF THATWAFFLE GOING
AWAY. NOW THAT NAV IS RIGHT THERE.BUT IT IS HIDDEN.SO IT IS EASY FOR ME TO BE ABLE
TO USE THAT ON MY MOBILE DEVICE.WHEN I GO AND WHEN I GO OVER TO — CLICKON USERS.WHEN I GO OVER TO USERS LIKE
THIS IS NORMALLY WHAT THE PAGE
LOCKS LIKE.I HAVE A DESCRIPTION. I HAVE GOT A TITLE.I HAVE SOME NAVIGATION. UP HERE AT THE TOP THIS ISDASHBOARD/USERS. THAT IS KIND OF A BREAD CRUMB
TRAIL THAT I COULD FOLLOW TO THE
SITE. WHICH I GO AND I DRINK THAT
DOWN, YOU CAN SEE,OH,THE
DESCRIPTION IS HIDDEN WHICH
MAKES SENSE.I WANT TO SCROLL THROUGH SOME
DESCRIPTION. I KNOW WHAT THIS IS.IF I NEEDIT, NO BIG DEAL.I HAVE GOT ITRIGHT THERE. FOR SEARCH WE TAKE OVER THAT
WHOLE TOP PART.SO I CAN CLICK ON THAT SEARCH
BUTTON.I CAN BANG IN SOMEBODY’S NAME
AND I CAN EXECUTE.I CAN EXECUTE THAT QUERY.JUST AS IUNFURL — AS IUNFURLTTT IT MAKES SENSE TO HAVE THAT
LEFTNAV SHOW UP.IT WILL BE HIDDEN IF I WANT.I CAN OPEN THAT UP FULLY.WHEN I GO AND I BRING IT OUTEVEN MORE SO INTO ITS FULL SIZE. OH,YEAH,OF COURSE WHEN I’VE
GOT THISMINIMIZED THEN I CAN
JUST USE THE MOUSE OVER TO GOAND HIT WHATEVER PARTICULARAREA
OF THE SITE THAT I NEED.SO THIS IS WHAT WE MEAN BY RESPONSIVE.IT ISRESPONSIVE TO THE RESOLUTION SIZE THAT’S BEING
REPORTED BACK TO THE BROWSER.SO NOMATTER HOW YOU’RE
ACCESSING THE SITE YOU ARE
GETTING A REALLY GREAT
EXPERIENCE BY IT.I THINK THAT IS A FANTASTIC SET
OF WORK WE HAVE DONE WITHIN OUR
ENGINEERING ORGANIZATION TO MAKE
SURE NO MATTER HOW YOU AREACCESSING THE ADMIN CENTER YOU
ARE GETTING A GREATEXPERIENCE
AS A RESULT.SO ONE THING ABOUT MYDEMOS IS
THAT IN OLDER TO PREVENT THE
DEMOS FROM FAILING I TOOK SCREEN
SHOTS OF ALL OF THEM AND THEY
ARE IN THE DECK. I TOLD THE SILVER FOX FOLKS TO
KEEP THEM IN THE DECK SHOULD YOU
WANT TO REFERENCE THEM FOR
LATER.I JUST WANTED TO SHARE THIS
LITTLE BIT OF INFORMATION.MAYBE YOU ALREADY KNOW THIS.BUT WE HAD A FUN CONVERSATION WITH MYCOLLEAGUES.THERE WAS ONLY A SINGLE PROPER
WAY TO TAKE SCREEN SHOTS ANDOTHER OTHER WAY IS FUNDAMENTALLY FLAWED.WHAT IS THE BEST WAY TO TAKE SCREEN SHOTS?NO,NO.IT IS TO USE ONE NOTES.WITH ONE NOTE I HAVEONE KEYBOARD COMMAND.IT BRINGS UP A SELECTION.I SELECT THE AREA ANDBAM, IT IS
IN MY CLIP BOARD.I WOULD NOT HAVE HAD THE ABILITY
TO VERY CLICK QUESTION CRANK
THROUGH ALL OFTHE SCREEN SHOTS
WITHOUT THIS WONDERFUL FACILITY
IN ONE NOTE.IF YOU HAVEN’T HAD THE
OPPORTUNITY TO DO IT AND YOU
HAVE BEENWALLOWING AWAYUSING SNIPPET TOOL AND PRINT SCREEN
FROM THAT HELPFUL COMMENT FROM
THEAUDIENCE I SUGGEST YOU TRY
ONE NOTE BECAUSE IT ISAWESOME.SO A LITTLE BIT ABOUT THEFEATURES.THISIS KIND OF FOR LACK OF ABETTER TERM THE SINGLE SLIDE THAT GOES THROUGH ALL OF THE
DIFFERENT STUFFWE HAVE GOING ON
THE MODERN PORTAL.THE DASHBOARD IS FUNDAMENTALLY A
FRAMEWORK.SO THAT DASHBOARD IS GOING TO AS
WE HAVE MORE AND MORE WIDGETS OR
CARDS ON THATDASHBOARD SCREEN,IT WILL ALLOW THE ABILITY FOR
FOLKS TO CUSTOMIZE THAT.TODAY IT IS A STATIC REPRESENT
ACCEPTTATION WE ONLY HAVE A
HANDFUL ON THERE. THE ONES WE HAVE GREAT LINKS TODOCUMENTATION. THEN USERSEARCH CAPABILITY THAT IS RIGHT IN FRONT.SO IF YOU NEED TOGO AND SEE
WHAT IS GOING ON YOU CAN DO SO
VERY QUICKLY.A USERMANAGEMENT FACILITY AN
AWESOME SET OF CAPABILITIES THERE THATALLOWS ME TO SEARCH,FILTER AND CUSTOMIZE THE LOOK OF
MY USER TABLE.WE KNOW FROM RESEARCH THIS IS A
PLACE WHERE A LOT OF ADMINS END
UP SPENDING A BUNCH OF TIME. I MENTIONED THIS PERFECT THAT
BACK INTHE DAY WITH MICROSOFT
TOMORROWS WE DIDN’T HAVE THE
FACILITY FOR A REALLY MODERNROBUST POLICY MANAGEMENT. INSTEAD OF HAVING A POLICY KIND OF FRAMEWORK,WE HAD THE ABILITY TO TURN ON AND OFF FEATURES AT A TENANT LEVEL.SO THIS POLICY MANAGEMENT ALLOWSUS TO NOT HAVE OPERATIONS AT A
TENANT LEVEL BUT OPERATIONS ATANATOMIC USER LEVEL WE HAVE THAT FOR MESSAGING,MEETINGS AND LIVEEVENTS. ROLE BASED COMES BUILT IN WITH 4 DIFFERENT USER PROFILE.WE WILL TALK ABOUT THAT IN A
LITTLE BIT ON HOW THOSE PROFILE
ARE DIFFERENT.WHERE THE DIFFERENT PLACES YOU
WILL USE THEM AND I WILL GET A
CHANCE TO DEMONSTRATE THOSE.WHEN YOU ARE READY TO MOVE YOURSKYPE FOR BUSINESS ORGANIZATION AND UPGRADETHEM TO TEAMS WE
HAVE ALL OF THE CONTROLS FOR YOU
TO TAKE ADVANTAGE OF THAT
DIRECTLY FROM WITHIN THE PORTAL.YOU CAN DO THAT ON POWER SHELL
OR YOU CAN DO THAT WITHIN THE
ADMIN PORTAL.THERE ARE SOMEFEATURES THAT WE
HAVE THAT ARE CONFIGURED AT A
DIFFERENT LEVEL THEY ARE ORG
WIDESETTINGS THERE AREORG WIDESETTINGS.AUDIO CONFERENCING HAS BEEN A
SET OF CAPABILITIES THAT WE HAVE
HAD OUT FOR A WHILE.THAT HAS USER AND TENANT LEVELCONFIGURATION FOR AUDIO
CONFERENCING.WE ARESUPPORTING ONLYTHE AUDIO
CONFERENCING NOT THE THIRD PARTY
ACP ATTHIS TIME.WE ARE AVAILABLE ON ALL SORTS OFOFFICE 365 EN VIE ON THEMENT THEASTERISK THERE ARE SOME
ENVIRONMENT WE ARE NOT AVAILABLE
IN.THE OFFICE 365 SET UPS THE GCC
WE ARE ALL DEPLOYED IN.FINALLY P THE REASON TEAMS LIFE CYCLE AT THEBOTTOM WHILE WE
HAVE TALKED ABOUT TEAM LIFE
CYCLE AND THE FACILITY TOMANAGE
TOMORROWS AND CHANNELS AND
OWNERS THAT ISN’T SOMETHING THAT
IS GENERALLYAVAILABLE TODAY.WE EXPECT FOR THAT TO BE
RELEASED VERY SHORTLY AS I SAID
PROBABLY IN EARLY OCTOBER.SO I WANTED TO SPEND A LITTLE
BIT OF TIME TALKING THROUGH
POLICIES ANDSETTINGS PAUSE I
FIND IN WORKING WITH CUSTOMERS THIS CAN BE A LITTLECONFUSINGAND A LITTLECAPRECIOUS.IT SEEMS RANDOM WHY MICROSOFT
SAYS THIS SET OF CONTROLS WE
EMBED A IN A POLICY AND THIS WEEMBED INACONTROLS.SO WHEN I THINK ABOUT MEETING
POLICY,MEETING POLICY DEALS
WITH THE WAY THAT FOLKS ENGAGE IN MEETINGS AND THECAPABILITIESTHAT ARE OFFERED IN MICROSOFT
TEAMS.AGAIN WEGENERALLY GROUP THOSE
WITH MODALITY. THERE IS A
MESSAGING POLICY AND VOICE
POLICY.POLICIES CAN OPERATE ON A
PERUSER BASIS.I CAN ASSIGN A USER A SPECIFICPOLICY INSTANCE OR I CAN HAVE
THAT BE PER TERRIBLANT. IF A USER IS NOTASSIGNED A
PARTICULAR TENANT THEY WILL BE
HELD TO THE STABBED AND ARD AND
POLICY THAT OPERATES AT A TENANT
LEVEL.WEDEFINITELY KNOW THAT HAVING
PER GROUPPOLICY MAKES SENSE
THAT IT ISDEFINITELY ON OUR
BACKLOG AND THERE ARE FUN ISSUES
TO FIGURE OUT THERE.FOR EXAMPLE I COULD BE A MEMBER
OF THE GROUP THAT IS ENGINEERING
I COULD BE THE MEMBER OF THE
GROUP PEOPLE WHO WORK IN THE
BUILDING CALLED LINCOLN SQUARE. IF WE HAVE A MEETING POLICY TO
THE PEOPLE WHO WORK IN LINCOLN
SQUARE AND WE ASSIGN A DIFFERENT
POLICY TO PEOPLE THAT ARE IN
ENGINEERING WHAT SHOULD WE DO?SO THOSE TYPES OF THINGS ARE
WHAT WE ARE THINKING AROUND
THOSE TYPES OFSCENARIOS HOW WE
RESOLVE THOSE IS WHAT IS GOING NO OUR WORK AROUND PER GROUPPOLICY. TODAY YOU CAN HAVE IT BE ON APERUSER BASIS OR PER TENANT
BASIS.WE NEED IT SET TO USERS.YOU CAN WRITE IN POWER SHELL DO
A LOOP AND GET IT ALL DONE.FOR SETTINGS,SETTINGSSIMILARLY ARE A COLLECTION OF
CONFIGURATION ELEMENTS.SIMILARLY THEY ARE GROUPED TOGETHER BY MODALITY.WE TRY TO MAKE THIS AS LOGICAL
AS POSSIBLE.SO STUFF THAT DEALS WITH GUESTS
ENDS UP IN THE GUESTBUCKET.STUFF THAT DEALS WITH UPGRADE
ENDS UP IN THE TOMORROW UPGRADE
BUCKET.THIS INCLUDE CASES WHERE YOU
HAVE MULTIPLE INSTANCES OF
SOMETHING.SO I COULD HAVE MULTIPLE INSTANCES OF A CONFERENCE BRIDGE AND I HAVESETTINGS ON THOSE
INSTANCES OF CONFERENCE BRIDGE
OR I COULD HAVE SETTLINGS ON
MULTIPLEINSTANCES OF MY TEAM OR
I COULD HAVESETTINGS ON
MULTIPLE INSTANCES OF VOICEAPPLICATIONS. SO SO THE REASONING BEHIND WHY
WE CHOOSE POLICIES VERSUSSETTLINGS REALLY IS A FUNCTION
OF THE FEATURE. AND THAT IS THE PLACE WHERE WE
IN THE IT PRO TEAM WE WORK
CLOSELY WITH OUR COLLEAGUES WHO
ARE THINKING VERY DEEPLY ABOUT
THE FEATURE KIND OF END TO END.AND WE WORK WITH THEM AND THINK
ABOUT OKAY,WHAT SORT OF IT
CONTROLS ARE YOU CONSIDERING FOR
THIS?THERE ARE A FEW FACTORS THAT GO
INTO THIS DECISION.THERE ARE TECHNICALFACTORS LIKE
MAYBE THERE IS A FUNDAMENTAL
PROTOCOL LIMITATION IN THE WAY
THAT WE CAN CONTROL SOME OF THISCAPABILITY.MAYBE THERE IS A PRACTICAL
CONSIDERATION FOR US TO BUILD
OUT A POLICY MODEL FOR A
PARTICULAR SET OFFUNCTIONALITY WOULD BE CRAZY HARD TO DO AND
CRAZY EXPENSIVE.MAYBE THERE IS BUSINESS REASON
THAT HAVING THAT POLICY MODEL FOR A PARTICULARSET OF
CAPABILITIES ACTUALLY ENDS UP
BEING A MORE COMPLEX USER
EXPERIENCE.WE’RE TRYING TO THINK ABOUT THIS
PRODUCT SPANNING NOT JUST THE
ENTERPRISE CLASS BUT ALSO DOWNINTO S&B AS WELL SO WE WANT TO
ENSURE THAT YOU DON’T HAVE TO BE
SOME CRAZY DEEPPRACTITIONER TO
GET VALUE OUT OF THE ADMIN
PORTAL. FINALLY IT COULD BETEMPORAL FOR PRIORITIZATION PERSPECTIVE OR TO WORK ON X OR WORK ON Y AND THEN Z.MAYBE Z IS PEACE.WE WANT TO START OFF WITH DOINGSETTINGS TO SEE WHERE CUSTOMERS
ARE GOING TO FIT IN THIS AND IF
IT MAKES SENSE.REGARDLESS, THEFEEDBACK FROM
YOU THAT WE HEAR AT SHOWS LIKE
THAT THAT WE GET ON USER VOICE,THAT WE SEE ON TWITTER IS KEY
FOR US TO HELP ADJUDICAT SOME OF
THESE DIFFERENT FACTORS. SO DON’T EVER HESITATE TO GIVE
US THAT FEEDBACK.IT IS REALLY VALUABLE P AND IT
IS SOMETHING THAT WE CARE VERY
DEEPLY ABOUTRECEIVING.SO I’M GOING TO TALKQUICK
THROUGHTHE MIX HERE ACROSS
SETTINGS ANDPOLICIES FOR 3
DIFFERENT TYPESOFELEMENTS. SO THESE CONFIGURED ENTITIES ARE TENANTS,ARE USERS AND THEN OUR
TEAMS. IN THE FUTURE MAYBE WE WILL
INCLUDE GROUPS INTO THIS MIX AS
WELL AS WE GET THAT
FUNCTIONALITY BUILT OUT.IT IS THECOMBINATION OF EITHER SETTINGS OR POLICIES AND THEN
EITHER HE WERE THETENANT THE
USER OR TOMORROW THAT REALLY
DEFINES THE SCOPE OF CAPABILITY
THAT USESIT PRO CAN PERFORM WITH RESPECT TO THE PRODUCT.SO WHEN I LOOK AT TENANTSETTINGS AGAIN THESE ARE
CONFIGURATION ELEMENTS THAT IMPACT THE ENTIRE ORGANIZATION
BECAUSE IT ISIMPACTING MY
ENTIRETENANT.MY DIAL IN CONFERENCING
TELEPHONE NUMBER IS A GREAT
EXAMPLE.YOU DON’T HAVE A CASE WHERE EACHHUMAN WITHIN YOUR ORGANIZATION
HAS A DIFFERENT SET OF DIAL IN
CONFERENCE NUMBERS.WE PROBABLYDON’T HAVE THAT MANY
NUMBERS BROADRY IN THE WORLD TO
BE ABLE TO SUPPORT THAT.AUTOCONFERENCING IS SHARED.GUEST ACCESS SAME SORT OFTHING.NO INDIVIDUAL POLICY INDIVIDUAL GUEST USERS THAT COME INTO YOUR TENANT INSTEAD WE SAY ALL GUESTS ARE GOING TO OPERATE BLAKE BLAH WHEN IT COMES TO WORKING INYOUR ORGANIZATION.WITH RESPECT TO USING SETTING
THOSE ARE ELEMENTS THAT IMPACT A
PARTICULAR USER.WHAT IS THE USER DEFAULT AUTOCONFERENCING NUMBER?I’M BASED OUT OF BELLEVUE I
SHOULD HAVE A NUMBER IN THE 425 AREA CODE.MY COLLEAGUE BASED IN DUEDUBI THAT
WOULD BE SILLY.THAT IS A SETTING THAT IS
APPROPRIATE FOR ME AS AUSER.SETTINGS FOR TEAMS THIS IS
SOMETHING THAT WE HAVE JUST NOW
BROUGHT IN IN THE NEW TEAMS LIFE
CYCLE.THESE ARE CONFIGURATION ELEMENTS.THAT CAN IMPACT A TEAM. THE CAPABILITY TO ADD CHANNELS.USER CAPABILITIES TOALLOWUSERS
WITHIN THE TEAM TO BE ABLE TO
ADD CHANNELS. TO ADD APPS AND TABS.WE WILL DEFINITELY SPEND TIME ON
THIS AND LOOK THROUGH IT.WHEN I SWITCH OVER TOPOLICIES, AGAIN,POLICIES CAN OPERATE AT A TENANT LEVEL AND USER LEVEL.NO HE IS ARE CONFIGURATION
ELEMENTS THEY IMPACT THEENTIRE
ORGANIZE.ORG.WHEN THEYDON’T HAVE A POLICY
ASSIGNED WE WILL USE THAT TENANT
LEVEL POLICY. THE TENANT FOR MESSAGING,MEETING AND LIVE EVENTS THAT ARE
BUILT NO THE PRODUCT TODAY.MANY,MANY MORE POLICIES AS WE
CONTINUE ON IN THE LIFE CYCLE OF
THIS PRODUCT.SIMILARLY, IF I WANT TOAPPLY A
USE FOR,MESSAGINGING, MEETING,LIVE EVENT I CAN GRANT THAT POLICY TO THAT PARTICULARUSER
OR I CAN TAKE A WHOLE ARRAY OF
USERS THROW THEM INTO 4 OR 5
LINES OF CAREFULLY POWER SHELL
AND GRANT THOSE PARTICULAR
PERUSERPOLICIES TO THOSEUSERS.FINALLY ONE OF THE AREAS THAT WE
ARE LOOKING INTO IS POLICIES AND
TEAMS.WE HAVE SETTINGS FOR TEAMS.BUT IS THERE A NEED FOR US TO BE
ABLE TO CREATE A POLICY MODEL
FOR EYE TEAM?THIS IS ONE OF THE THINGS THAT
IS ON THE BACKLOG THAT WE ARE
LOOKING INTO.WE WILL GROW TO A PLACE WHERE
THERE ARE SO MANY POTENTIAL
SETTINGS FOR A TEAM THAT I WOULD
WANT TO ABSTRACT THAT OUT INTO A
POLICY AND BE ABLE TO SAY YOU
KNOW WHAT ACTUALLY I WANT TO
HAVE ALL OF THE TEAMS THAT THIS
SIDE OF THE COMPANY OPERATES WITH TO HAVE A FIGURATION LIKE
THIS. ALL OF THE TEAMS THAT OPERATE ON THAT SIDE OF THE COMPANY THAT
HAVE A DIFFERENT MODEL.INSTEAD OF MANAGING THAT ON A
SET OFSETTINGS I CAN CREATE A
POLICY FOR THAT.THIS IS SOMETHING WE ARELOOKING
INTO.SO WITH THAT WHAT WEHAVE WITHIN
THE PRODUCT FOR USERS I CAN
ASSIGN THESEPOLICIES, I CAN
LOOK AT INFORMATION ON THEIR CALLS AND THEIRMEETINGS BECAUSE WE INTEGRATED IN THECAPABILITIES FOR CALL ANALYTICS.WHEN I AM LOOKING AT A USER
OBJECT.I CAN SEE NOT ONLY THATUSERS
STATIC INFORMATION I CAN SEE
THEIR CONFIGURE AND I CAN SEE THE ACTIONS THAT THEY HAVE DONE THE MEDIA EVENTS THEY HAVE DONE WITHIN THE PRODUCT.I HAVE MENTIONED THE DIFFERENT
POLICY OPTIONS THERE. MENTIONED A FEW OF THE DIFFERENT SETTINGS AROUND AUDIO
CONFERENCING HAVING PER TENANT
LEVELSETTINGS. SO LET’S CHECKIT OUT.AWESOME.HERE ON MYUSER’S PAGE.ONE OF THE REALLY FUN THINGS
THAT WE HAVE DONE WITHIN THIS IS
YOU WILL NOTICE THERE ARE 3
COLUMNS THAT I HAVE GOT
CONFIGURED RIGHT HERE DISPLAY
NAME,LOCATION AND WHATPOLICIES
THESE PARTICULAR USERS HAVE BEEN
ASSIGNED.BUT I DO HAVE THE ABILITY TO SEE
A LOT MORE INFORMATION.SO THIS ISTHE SET OF CUSSYUMIZATION FORCOLUMNS WITHIN THAT TABLE.AS A GENERAL DESIGN PRE-ACCEPT WE ARE LOOKING TO DOTHIS FORYOU SEE.WHAT INFORMATION YOU WANT TO SEE
AND KEEP THAT INFORMATION
RESIDENCE WHEN YOU LOG BACK INTO
THE PORTAL YOU WILL HAVE THE
ABILITY — YOU WILL SEE THE SAME
CONFIGURATION. SO HERE MAYBE I WANT TO SEE
THEIR USER NAME AND WHETHER OR
NOT THEY HAVE AUDIO
CONFERENCING.SO WHEN I HAVE DONE THAT WE HAVE
ALL OF THAT INFORMATION.NOW IT IS JUST A DIFFERENT VIEW
OF THE USER EXPERIENCE TOBE
ABLE TO BE ABLE TO TAKE
ADVANTAGE OF THAT.OF COURSE YOU CAN SEARCH. SEE IF I CAN FIND MY BUDDY PAUL HERE.WHENNER DOING THESEARCHES WE ARE EXCITING A BACK END QUERY TO BE ABLE TO DETERMINE IS THIS
USER LOCATED WITHIN THIS TENANT
OR NOT? YEP,PAUL IS LOCATED WITHIN THIS TENANT HE IS BASED IN THE U.S.DOESN’T HAVE HAVE ANY POLICIES
ASSIGNED TO HIM.HE IS SUBJECT TO TENANT LEVEL POLICY.ONE OF THE REALLY COOL,POWERFUL THINGS WE HAVE BUILT INTO THIS
PRODUCT IS THE ABILITY TO DOROBUST FILTERING. I CAN FILTER ON THE MEETING
POLICY AND THESE ARE ALL OF THE
DIFFERENT MEETINGPOLICIES THAT
WE HAVE CREATED WITHIN THISTENANT.SO THIS IS THE MARKETING DEMO
TENANT THAT THEY USEFOR THE
KEYNOTE.THE PORTLAND HOSPITAL ANDSEATTLE POLICY.LET’S SEE WHO IS ASSIGNED THE
TEAM’S MEETING POLICY FOR —
HEY,IT IS ME.PERFECT. THEN OF COURSE I CAN IF I WANT I CAN STACKUP EVEN MORE –I CAN
STACK UP MORE FEATURES ON THAT
AS WELL. SO LET’S SEE IFPORTLAND — DOES PORTLAND HAVE A FEW MORE PEOPLE? JUST EMILY.I CAN STACK UP MOREAND MORE —
GOD DARN IT,I KEEP MISSING THAT.I CAN STACK UP MORE AND MORE REQUIREMENTS ON TO HERE.IF I WANT I CAN MAKE A VERY
COMPLEX CONSTRUCTION HERE TO BE
ABLE TO GET THE USERS BACK THAT
I NEED THAT I WANT TO BE ABLE TO
DO TO DO OPERATIONS ON. SO THISFILTERING CAPABILITY IS
EXTREMELY POWERFUL.THEN WHEN YOU GET INTO A
PARTICULAR USER,LET’S GO AHEAD AND TRY AND SEE WHAT EMILY IS UP TO.EMILY EVEN HAS CALLS SWEET.THIS IS THEUSER DETAILS PAGE.I SEE THE USER INFORMATION HERE.I HAVE GOT THE ABILITY TO SEND
THEM A CALL ORIM OR A MAILDIRECTLY FROM WITHIN THIS
EXPERIENCE.I GET A QUICK VIEW OF THEIR
QUALITY ANDACTIVITY
INFORMATION. THIS IS ALSODATA THAT WE ARE
PAWING FROM THE CALL ANALYTICS
API.SO THE CALL ANALYTICS IN PREVIEWIS DIRECTLY INTEGRATED.SO I GET THIS QUICK VIEW OF
WHAT’S THEIR CALL QUALITY LIKE WHAT IS THEIR ACTIVITY LIKE.DOWN AT THE BOTTOM I HAVE GOT
LOTS OF INFORMATION ABOUT HOW
THIS PARTICULAR USER IS
CONFIGURED.SO I SEE THEIR AUDIOCONFERENCING INFORMATION HERE ON
THE UPPER RIGHT.SEE THAT THEY ARECONFIGURED FOR
AUDIO CONFERENCING. THEY ARE USING A DYNAMIC
CONFERENCE ID.I CAN STARTCHANGING THEIR AUDIO CONFERENCING INFORMATION.THEY WILL MOVE TO SYDNEY
TOMORROW.GO ANDBLOW UPTHEIR — BLOW UP
THEIR CONFIGURATION AND MAYBE
THEY CAN’T DODIALOUT.POOF, NOW I HAVE GOT THEMCONFIGURED FOR THEIRDEFAULT
INFORMATION FOR CONFERENCING NOW
GOING OFF TO SYDNEY.SUPER STRAIGHTFORWARD. SUPER EASY TO BE ABLE TO EXECUTE THIS STUFF.SAME THING FOR ASSIGNED POLICIES
DOWN HERE.YOU SEE THE PERUSER POLICIES
THAT THIS USER HAS BEEN ASSIGNED.THIS IS PERFECT.I RANDOMLY GRABBED THIS USER.LOOK AT THESE WONDERFUL PERUSER
POLICIES THEY HAVE ASSIGNED.THEY ARE NOT ALLOWED TO USE LIVE
EVENT.THEY HAVE THE NO LIVE EVENTPOLICY FOR THE MEETINGS ANDMESSAGE.PORTLAND RESPECTIVELY. YOU WILL SEE DOWNBELOW.TEAMS APP POLICY.I WILL TALK ABOUT THOSE.THAT IS A FEATURE THAT WE WILL
HAVE COMING OUT A LITTLE BIT
LATER INTHEYEAR. THEY SNUCK IN A LITTLEBIT IN
THE CONFIGURATION OF MY DEMO
TENANT HERE.HAPPY TO HAVE THEM ON BOARD. ONE OF THE THINGS YOU WILL
NOTICE IS THAT THESE ARE
ACTUALLY LINKS. SO WE ALWAYS WANT TO HAVE ASCENARIO WHERE THERE IS NO PLACE
WHERE I GETSTUCK IN THE
EXPERIENCE.SO I DON’T — IF I AM IN THE
USER’S PAGE I DON’T HAVE TO DO A
THING WHERE I’M LIKE OKAY,I
WANT TO GO SEE MORE ABOUT THEIR
MESSAGING POLICY AND GO TO
MESSAGING POLICY AND SEARCH FOR
THIS PARTICULAR ONE AND OPEN IT.I CAN GO AND CLICK RIGHT INTO CHECKING OUT WHAT ISUP WITH
THIS PARTICULAR MESSAGINGPOLICY.THEN HERE IS WHAT IS UP WITH
MESSAGING POLICY.THESE ARE ALL OF THE DIFFERENT SETS OF CAPABILITIES THAT THE
MESSAGING TEAM WANTED TO BE
AVAILABLE AND THAT WE AS THEIT
PRO TEAMADVOCATED TO BE
AVAILABLE WITH RESPECT TO CONTROLLINGMESSAGING.SO MAYBE THEIR USE OFJIFFIES
HAS BEEN A LITTLE INAPPROPRIATE
SO WE MAYBE WANT TO MOVE THEM
FROM THE MODERATEJIFFY CONTENT
TO THE STRICTJIFFY CONTENT. I GO AND EXECUTE THAT.IT BROUGHT ME BACK TO MYUSER’S
PAGE.WE KNOW THE PATH THAT YOU TOOK
TOGET TO THAT PLACE.SO INSTEAD OF POPPING YOU BACK
SOMEWHERE RANDOM LIKE THE LIST
OF THE POLICIES IN THE TENANT WE
WANTED TO POP YOU BACK TO WHERE YOU WERE WHICH MAKES SENSE.OF COURSE IF I WANT,I CAN GO
AND I CAN CHECK OUT THESE ARE
ALL OF THE MESSAGING POLICIES
THAT ARE CONFIGURED IN THIS
TENANT.AND IF I WANT AS WELL I CAN
CUSTOMIZE THIS YEAR.WITH THIS YEAR IT IS MUCH MORESTREAM LINED. ALL OF THESETABLES OF COURSE
WILL HAVE THE ABILITY FOR US TO
SORT IN DIFFERENT WAYS.THE ONE THAT IS MARKED SUPER
SPECIAL HERE THIS GLOBAL ORG
WIDE DEFAULT DOES WHAT IT SAYS IT DOES.THIS IS THE DEFAULT THAT COVERSTHE ENTIREORGANIZATION SHOULD YOUR USER NOT HAVE A PERUSER
POLICY ASSIGNED.MAYBE THIS IS THE VERYRESTRICTIVE POLICY THAT YOU WANT
TO PUT NO PLACE AND YOU ADD MORE
PER MISSIVE POLICIES ON TOP OF
THAT.MAYBE YOU WANT TO DO SOMETHING
OPPOSITE.REGARDLESS THIS CHOICE IS YOURS
YOU HAVE THE ABILITY TO OPERATE
AT BOTH LEVELS. COUPLE OF OTHER THINGSFOR US TO DO ON THIS QUICK LITTLE WALK
THROUGH HERE IN THIS OVERVIEW.I MENTIONED GUEST SETTINGS A
COUPLE OF TIMES. SO FOR CONFIGURING GUEST ACCESS YOU WANT TO THROTTLE DIFFERENT
CAPABILITIES THAT FOLKS HAVE
WITH GUESTS.MAYBE YOU DON’T WANT TO ALLOW
THEM TO USE VIDEO.YOU CAN TURN THAT OFF. MAYBE YOU DON’T WANT THEM TO
EDIT MESSAGES THEY SEND.I DON’T REALLY THINK THIS ONE IS
PARTICULARLY FAIR. I’M SURE THERE IS A USE CASE FOR IT.TAKE ADVANTAGE OF THE DELETE MESSAGEWITHIN TEAMS.I WOULD BE HORRIFIED TO NOT HAVETHAT FACILITY.THEN TEAMS UPGRADE.THERE ARE4 DIFFERENT SESSIONS THAT ARE SET UP HERE AT IGNITE
THAT TALK ABOUT DIFFERENTASPECTS OF TEAMS UPGRADE.SO THERE IS A LOT MORE TO LEARN
THERE.THE ONE THING I WILL CALL OUT IS
THAT THESE ARE THE DIFFERENT —
THOSE ARE THE DIFFERENT MODES OR
COEXIST ANSWER MODES THAT ARE CURRENTLY SET UP WITHIN THEPRODUCT. THE TEAM’S ONLY ONE IS ON THEPRECIPICE OF BEINGRELEASED.WE STILL NEED TO FIGURE OUT.WE THOUGHT IT WAS GOING TO BE
ABLE TO COME OUT THIS WOKE. WE THINK IT WILL BE A LITTLE
WHILE LONGER.YOU WILL NOT SEE TEAMS ONLY IN
YOUR TENANT.AS WE COME OUT WITH MORE AND
MORE OF THESE COULD I EXISTENCE MODES TO SUPPORT TEAM UPGRADE
YOU WILL SEE THEM IN HERE.THIS WON’T BE THEFINAL LIST
THERE IS LAB WITH MEETINGS AND
LAB WITHOUTMEETINGS THAT WEWILL EXPOSE.THIS IS THE FACILITY TO BE ABLE
TO HAVE THAT OPERATE AT A TENANT
LEVEL AND THEN OF COURSE IF I
WANT TO GO TOA USER,LESS GO BACK TO EMILY.WE WANT TO MAKE — EMILY IS
ALREADY TEAMS ONLY.IF WE WANTED TO DO THIS
PARTICULARLY FOR A SINGLE USER
YOU WOULD SET THIS HERE.THAT SETTING IS EITHER USE THEORG WIDE DEFAULT OR HAVE THIS USER OPERATE IN ONE OF THESE
PARTICULAR MODES.SO WOULD YOU BE INTERESTED IN
TRYING OUT TIMES ONLY THIS IS SOMETHING YOU CAN DOFOR YOUR
OWN USER OR FOR YOUR TEAM WHEN
YOU GET BACK INTO THE OFFICE
AFTER IGNITE. COOL.ALL RIGHT.WE WILL SEE A LITTLE BIT MORE OF
THE PORTAL HERE IN A LITTLE BIT.I WANTED TO TALK THROUGH A
COUPLE OF THINGS.REPORTING.SO THERE ARE 2 DIFFERENT KIND OF
PIECES OF REPORTING THAT WE’RE
GOING TO TALK THROUGH.THE FIRST ONE IS HISTORICAL REPORTING.TODAY WE HAVE THEFACILITY TO
DRIVE USER LEVEL REPORTS.THOSE ARE COMING FROM THE OFFICE
365 ADMIN CENTER TODAY AND THE
ADOPTION CONTENT PACK.SO THAT’S WHAT IS AVAILABLE AT
THE MOMENT.WHAT WE’RE ACTIVELY WORKING ON
ARE TO BE ABLE TO HAVE REPORTING
ON TEAMS ANDCHANNELS.SO WHO ISUSING WHAT TEAMS,HOW
MUCH ARE THEY USING THEM IN
TERMS OF CHATS VERSUS CHANNELMESSAGES,WHAT TYPES OFDEVICES
FOLKS ARE TAKING ADVANTAGE OF.WHEN ARE THEY LOGGING IN AND
WHAT WAS THEIR LASTOUS AGE TEAM.THOSE ARE COMING TO THE NEW ADMIN CENTER.I WILL SHOW YOU AN EARLY VIEW OF
WHAT THAT LOOKS LIKE IN A
SECOND.USAGE REPORTS.WE HAVE THOSE AVAILABLE STILL IN
THE LEGACY ADMIN PORTAL.THE SKYPE FOR ADMIN CENTER.THAT AS WELL WILL BE COMING IN
TO THE NEW ADMINPORTAL AS WELL WITHIN THE NEXTLITTLEBIT.SO I THINK IT IS TIME.LET’S CHECK OUT WHAT THOSE LOOK
LIKE.BECAUSE WE ARE STILL WORKING ON
THIS I AM GOING TO FLOP OVER TO
OUR DIFFERENTENVIRONMENT. OUR DIFFERENT ENVIRONMENT HAS A FANCY NEW LOADING GRAPHIC.WE ARE VERYEXCITED ABOUT.RIGHT,RIGHT?IT IS VERY SCHOOL.IKNOWIT IS PUNITIVE GIF THAT
IS THETHING I WILL GET RIDICULED ON TWITTER FOR SURE.THE REASON I FLIPPED OVER TO
THIS ENVIRONMENT WE HAVETHE UX
ALL STOOD UPFOR THIS PARTICULAR
FEATURE.BUT THE BACK END ISONLY
AVAILABLE FROM OUR TESTING ENVIRONMENT.SO 3 DIFFERENT REPORTS WE HAVE
AVAILABLE HERE.USER ACTIVITY, DEVICEUSAGE AND
TEAM’S USAGE.ULTIMATELY LONG TERM YOU ARE
GOING TO SEE LOCATION BE LIT UP.YOU WILLSEE SPECIFIC LEVEL REPORTS LIT UP.LET’S SEE WHO HAS BEEN USING THE
PRODUCT HERE INA SECOND.SWEET.THIS IS A BUNCH OF FOLKS FROMMARKETING CRANKING AWAY ONTHE
24TH.THEN I GET THISNICE GRAPH THESE
NICE HOOVER STATES SO I CAN SEE
WHAT IS GOING ON.I GOT ONE CALL. 41 CHANNEL MESSAGES NO CHAT
MESSAGES. I GET A TABLE HERE THAT HAVE THE ABILITY TO SORT THAT GIVES ME
KIND OF INFORMATION ABOUTWHAT
IS HAPPENING AGAIN JUST LIKE
WITHIN THE REST OF THE PRODUCT.I DON’T HAVE ANY ROADBLOCKS.I CAN GO AND I CAN CLICK ON
EMILY FROM THE REPORT.I AM INTO EMILY’S USER OBJECT.WE ALWAYS WANT TO HAVE A
THOUGHTFULPATH THROUGH THE
PRODUCT.I CAN GO IN AND CHECK OUT DEVICE
USAGE THAT IS NOT GOING TO BE A
SURPRISE IT WILL BE ALL WINDOWBOXES OF COURSE.TEAM’S USAGE LET’S SEE WHAT THAT
LOOKS LIKE IN THE LAST COUPLE OFDAYS.OH,YEAH.SO YOU CAN TELL THIS IS VERY
EARLY WITHRESPECT TO WHAT A
REPORTING CAPABILITY IS.YOU GET A SENSE WHAT OUR GOALS
ARE WITH THIS.WE WANT IT TOBE PERFORMANCE,ATTRACTIVE AND USEFUL TO BE ABLE
TO TRACK WHAT IS GOINGON WITHIN
YOUR ENVIRONMENT AND THEN OVER
TIME WE WILL BE ABLE TO ALLOW
YOU TO PRINT,TO BE ABLE TODOWNLOAD THE JUST THE IMAGE.YOU DON’T HAVE TOTAKE A SCREEN
SHOT OR HAVE THEABILITY TO
EXPORT THAT OFF TOEXCEL AS
WELL.SO YEAH REPORTING WORKED.GOOD STUFF.I GOT TO FLIP BACK AND GET OFF
OF MY TEST ENVIRONMENT AND ON TO
MY PROPERENVIRONMENT BECAUSE I
GOT 2 SETS OF FEATURES I WANT TO
TALK ABOUT NEXT.FIRST IS CALL ANALYTICS IT IS
SOMETHING WE HAVE HAD IN APREVIEW STATE IN SKYPE FOR BUSINESS AND MICROSOFT TEAMS FOR QUITE A WHILE NOW.WE HAVE JUST BEEN ABLE TO BRING
OVERALL OF THAT CAPABILITY AND
INTERESTING GREATTHAT INTO THE NEW ADMIN PORTAL.FUNDAMENTALLY WHAT IT IS ABOUT
UNDERSTANDING MEDIA EVENTS,UNDERSTANDING WHAT IS GOING ON
WHEN FOLKS ARE MAKING CALLS AND THEY ARE DOING MEETINGS.BOTH FROM A SIGNALINGPERSPECTIVE AND FROM A MEDIA
TACK PERSPECTIVE.THERE ARE DOZENS AND DOZENS OF
DATA POINTS THAT WE CAPTURE WITH
EVERY CALL. SO WE PACKAGE ALL OF THAT UP AN WE SEND IT OFF TO A DATA
PIPELINE. IN THAT PROCESS WE WANT IT TO BE AVAILABLE NOT JUST FOR TENANTADMINS BUT HELP DESK SCENARIOS
AS WELL. PRIMARY USE CASE SOMEBODY HAS A BAD CALL THEY CALL YOUUP AND GO HEY I HAD A BAD CALL.YOU HAVE THE OPPORTUNITY TO GO
INTO THE PRODUCT AND GO AND SEE,IS THIS A NETWORK THING OR
DEVICE THING,IS THERE SOMETHING GOING ON WITH THE SERVICE?ALL OF THESE CORE CAPABILITIES
AGAIN CAME FROM THE CALLANALYTICS PREVIEW OF THE
PRODUCT.I WOULD SHOW IT TO YOU NOW BUT I
WANT TOFIRST TALK ABOUT ROLEBASED ADMIN CONTROL.ONE OF THE COOL FEATURES OF CALLANALYTICS WAS THAT IT WASCONFIGURABLE TO WHERE IF YOU HAD
HELP DESK USERS THEY WOULD GET A
DIFFERENT EXPERIENCE THAN ATENANT ADMIN WITH RESPECT TO
GOING TO THIS PRODUCT.SO THE WAY THAT THAT WASIMPLEMENTED WASN’T A PROPER
OFFICE 365 AADADMIN ROLE IT WASIMPLEMENTED WITHIN THE AN LIT
TICK PRODUCTS ITSELF.SO WE WANTED TO STEP BACK FROM
THIS AND HAVE THIS BE PROPERLY,THOUGHTFULLY IMPLEMENTED AS A
PART OF THE STANDARD OFFICE 365
ADMIN ROLES.SO THIS ISFUNDAMENTALLY A
FUNCTION OF THEDIRECTORY.SO WHEN YOU GO AND CHECK OUT THE
DIFFERENT ADMIN ROLES YOU SEE
THAT ALL UP ACROSSOFFICE 365,THE ONE FOR TEAMS ARE SPECIFIC
AROUND TEAM FACILITY. SO IF YOU HAVE SOMEBODY ON YOUR STAFF THAT THEY NEED TO GO AND
ADMINISTER TOMORROWS AND
SHAREPOINT,ALL GOOD. YOU ASSIGN THEM THE SHAREPOINT
ROLE AND YOU ASSIGN THEM THE
APPROPRIATE TEAM ROLE AN THEY
ARE GOOD TO GO AND THEY HAVE
BOTH SETS OFCAPABILITIES. WE ARE REALLY INTENT ONBALANCING THE EASE OF USE,THECONSUME ABILITY OF THIS FEATURE
ALONG WITH THE REQUIREMENTS OF
MANAGEMENT.SO YOU CAN MANAGE A FOURTHDIMENSIONAL HYPER CUBE SET OFUSERANDCAPABILITY AND
PARTICULAR IMPACT AND IT IS THE
UNION OF ALL OF THOSE THINGS
THAT YOU WOULD ASSIGN AS A SET
OF CAPABILITIES OR RIGHTS TO A
PARTICULAR ADMIN.THAT FEELS REALLY DIFFICULT.SO WE ARE STARTING WITH THIS.WE WOULD LOVE TO TAKE FEEDBACK
ON THIS.YOU CAN ASSIGN THIS TO YOUR
USERS WITHIN THE AZURE USER
DIRECTORY ADMINCENTER.THINKING ABOUT THING LIKE THETELEFANY ADMIN WILL HAVE SCOPE
OVER STUFF IN GERMANY BECAUSE
THEY ARELOOKING OVERTHE GERMANY VERSUS THE FOLKS
OPERATING OUT OF THE U.S.THEY
ARE GOING TO HAVECAPABILITIES
AROUND THE U.S. THAT ISABSOLUTELY SOMETHING THAT WE’RE
LOOKING AT.THAT IS ON THE BACKLOG.IN ADDITION TO BEING ABLE TO
CREATE CUSTOM ROLE AND ROLL THAT YOURSELF.AGAIN WE WANT TO MAKE SURE THAT
THE BALANCE BETWEENUTILITY ANDCAPABILITY IS CORRECTIN THIS. SO HERE ARE THE 4 NEW ROLES.TEAM SERVICE ADMIN YOU GET TO DO
EVERYTHING. COMING IN OCTOBER YOU WILL HAVE THEABILITY TO MANAGE AND CREATEOFFICE 365 GROUPS BECAUSE
MANAGING TEAMS AND MANAGING
GROUPS GO HAND IN HAND. THE TEAM’SCOMMUNICATION ADMIN
MANAGE CALLING AND MEETING
FUNCTIONALITY IN TEAMS.WE ARE SLOWLYBUILDINGOUT THAT
FACILITY.THEN THE 2 SUPPORT ROLES.TEAM SUPPORTENGINEER.TEAM SUPPORT AND TEAM SUPPORT
SPECIALIST. THE SPECIALIST GETS BASIC TOOLS, THE SUPPORT ENGINEERS GETS SOME ADVANCEDTOOLS.FOR YOUR REFERENCE I HAVE A
SLIDE COMING UP.I DON’T EXPECT YOU TO LOOK AT
THIS.YOU ARE WELCOME TO TAKE APICTURE.IT IS AN EYE CHART.IT IS NOT INTENDED FOR TO YOU
TAKE ON IMMEDIATELY.IT IS INTENDED FOR TO YOU TAKE
HOME AND HAVE AS A REFERENCE.IT IS THIS YOU WILL WANT TO
KNOW.SO HERE YOU GO. SO CROSS ALL OF THE DIFFERENT
PATHS. AGAIN,YOU ARE WELCOME TO TAKE A PICTURE.IT IN THE DECK.YOU AREWELCOME TO THE DECK.ALL OF THE DIFFERENT PATHS ON
THE LEFT.IN ADDITION TO THOSE 4 ROLES
WHAT DOESGLOBAL ADMIN GET.THE SKYPE FOR BUSINESSCAN STILL OPERATE WITHIN THE ADMIN CENTER. BUT THEY ARE NOT GOING TO GET
THE FACILITY TO DO THE STUFF
AROUND TEAMS.THEY ARE NOT GOING TO GET THE
TEAM’S MANAGEMENTCAPABILITIES AS WELL.SO COOL.LET’S CHECKTHISOUT. SOI HAVE AUSER.STAY.LET ME GO OVER TO MY OTHER ONE
THERE AND MAKE SURE THAT ONE IS
HAPPY.SO WHEN I LOG IN.I AM LOGGEDIN NOWASPOLARAKERMAN. SET UP AS ADMIN WITH THESUPPORT ENGINEERING ROLE.I GETTHE ADVANCED TOOLS.WITHRESPECT TO THE LEFT NAV IT
ISSIGNIFICANTLY DIFFERENT.SIGNIFICANTLY DIFFERENT
DASHBOARD THIS ISTHENRY POINT
INTO THE BASE CALL ANALYTICS A
SEARCH FACILITY THERE AND THEN I
HAVE GOT THEABILITY TO CLICK
INTO USERS.THE DEVICES PIECE THAT IS JUST AFUNCTION OF OUROOPS WHEN IT COMES TOFLOODING FOR NORMAL
TENANTS YOU ARE NOT GOING TO SEE
THE DEVICES PIECE UP THERE.WHAT IS A GOOD USE I REMEMBER
FOR USTOUSE?DOES PAUL HAVEANYCALLS?BRINGING UPPAUL’SINFORMATION. SO YOU WILLNOTICE THIS IS THE
SAME USER DETAIL PAGE.BUT IT DOESN’THAVE THE
INFORMATION ABOUT THE USER.IT JUST HAS THEIR CALLHISTORY
INFORMATION. SO WE HAVE TAKEN — WE HAVE
TAKEN THAT SAME PAGE AND WE HAVE
JUST PULLED OUT THOSE PIECE
THAT’S THIS ROLE IT DOESN’T HAVE
ACCESS TO.SAME CONCEPT WITHRESPECTTO
TEAMS CALL ADMIN AND SKYPE FOR
BUSINESS ADMIN. SO LET’S SEE IF WE CAN SEE SOME COOL STUFF.THIS IS A GREAT ONE.EXCELLENT. SO WE HAVE GOT THIS MEETING.MEETING AUDIO QUALITY LOOKS
PRETTY GOOD. THERE ARE 4 DIFFERENT
PARTICIPANTS. DOWN HERE YOU CAN SEE ALL OF THE DIFFERENT SECTIONS THAT WEREREPORTED FOR THIS PARTICULAR
CALL.SO EACH ONE OFTHE INDIVIDUAL
MEDIA STREAMS IS REPRESENTED
HERE AND THEN THE SPECIFIC
SESSION TYPE.SO WHAT WERE THE MEDIA TYPES
THAT WERE USED FOR THIS
PARTICULAR CALL.THE VIEW THAT I ALWAYS REALLY
LIKE IS THIS ONE. SOTHIS ACTUALLY SHOWS OVER THE
TIME FRAME OFTHE CALL WHO WAS
ENGAGED IN THE CALL WHO WAS ON
THE CALL AND THEN SPECIFICALLYWHAT MEDIA TYPES WERE THERE.SO YOU CAN SEE THAT THIS
PARTICULAR — I KNOW,RIGHT. IT IS COOL.YOU CAN CLAP.IT ISALL GOOD.SO YOU CAN REALLY SEE WHAT IS
GOING ON.THEN IF I JUSTHOOVER OVER THAT
I GET THIS NICE LITTLE POP UP
WHAT IS GOING ON WITH THIS PARTICULAR SESSION?HERE ARE THE MODALITIES.HERE IS THE DURATION. HERE IS THE QUALITY.OH,YEAH,LET’S DROP IN AND
CHECK OUT SOMEDETAILS. SO WHEN I GO AND CLICK NO THE
DETAILS OF THIS PARTICULARSESSION,THE DIFFERENCE BETWEEN
THE2 DIFFERENT HELP ADDICTION ROLES REALLY BOIL DOWN TO THESE 2 TABS OF ADVANCES ANDDEBUG
THAT FOR THE KIND OF TR ONE HELP
DESK ROLE YOU HAVE THIS
OVERVIEW.AND THEN FOR THETIER2 HELPDESK I CAN GETINTO THE — IF
YOU ARE INTERESTED INWONDERFUL
GORY INFORMATION WHATEVER THAT
IS SUPPOSETODAY MEAN YOU HAVE IT AVAILABLE IN THEPORTAL.AS TIME GOES ON ONE OF THE AREAS
THAT WE WANT TOENHANCE WITHIN
THIS VIEW IS TO MAKE IT REALLY
EASY FOR FOLKS TO DUMP OUT ALL
OF THE INFORMATION CONTAINED IN
HERE AND HAVE THAT BEAVAILABLELIKE EXCEL DOCUMENT OR SOMETHING
YOU CAN GO AN SEND AROUND TO
COLLEAGUES AS YOU NEED.BUT THERE IS A BUNCH OF
INFORMATION THAT’S PROVIDED
AROUND THIS.SO FOR EXAMPLE AT THE HIGHLEVELI SEE THE CONNECTION WAS WI-FI.THE WI-FI SIGNAL WAS DESCENT. LET’S LOOK AT MYNETWORK.IT LOOKS LIKEMR.SCAY HAD SOMEPRETTYDESCENT NETWORK TIMES FOR
THIS PARTICULAR CALL.YOU CAN TELL FROM A HELP DESK PERSPECTIVE HAVING THIS DATA ISINCREDIBLY VALUABLE TO
UNDERSTAND WHAT WAS GOING ON
WITH YOUR DEVICE.OH,DUDE. HE WASUSING AN ON BOARD,BAD
NEWS. MOST OF THE TIME WHEN YOU SEE
THAT THE AUDIO CAPTURE DEVICE IS
SOMETHING LIKE THIS,IT MEANS
THEY ARE USING THEIR LAPTOP.AUDIO IS GOING TO SOUND CRAPPY
IF YOU ARE JUST USING YOUR LAPTOP.ANYWAY,THAT’S WHAT THE R BACK
CAPABILITY LOOKS LIKE.THAT IS WHAT CALL AN HAT TICKS
LOOKSLIKE WHEN I LOGGED IN AS
ONE OF THOSE NEW HELP DESK
SUPPORT USERS.IN THIS CASE LOGGED INTO ONE
THAT SHOWS ME ALL OF THE FUN
ADVANCED TOOLS TO BE ABLE TO GETALL SORTS OF COOL DATA OUT OF
THETENANT.ALL RIGHT. TEAMS LIVECYCLE WE ARE SO
EXCITED ABOUT THIS.THIS IS SO COOL.THIS IS ONE OFTHE AREAS YOU
HAVE SEEN. WE HAVE THIS ON THE MECHANIC.WE HAD THIS IN LORI’S KEYNOTE.WE HAVE THE ABILITY TO LOOK AT
ALL OF THE TEAMS THAT ARE GOING
ON WITHIN MY TENANT.HAVE THEFACILITY MANAGE THE USER WITHIN THE TEAM.BE ABLE TO CHANGE THE OWNERSHIP
TO PROMOTE FOLKS TOOWNER OF
TEAMS.THIS IS ONE OF THE BIG THINGS
THAT FOLKS ARE GET BEING STUCK
ON IN A LOT OF CASES WE ARE
HAVING CUSTOMERS SAY WE HAD A
TEAM THAT HAD ONE OWNER THEN
THAT OWNER LEFT.NOW THE TEAM IS OWNERLESS AND WE
ARE IN THIS WEIRD STATE.NOW YOU CAN GO IN AND GET THAT
ADDRESSED. I CAN GO AND PLAY WITH AROUND
VIEW AND ADD AND MOVE AND REMOVE
CHANNELS WITHIN THE TEAM.THEN I HAVE GOT A SET OF
SETTLINGS THAT MANAGE THE OPERATIONS OF THAT TEAM.SO IT IS VERY SIMILAR TO THE
SETTINGS THAT YOU WOULD SEE
WITHIN THE RICH CLIENT WE JUST
BUBBLE THOSEUPWITHIN THE WEB
AS WELL.WE HAVE A BUNCH OF GREAT FOLKS
FROM OUR EARLY ADOPTERS WHO ARE
LOOKING AT THIS.UNFORTUNATELY THAT PROGRAM IS
AWFUL.FULL.WE EXPECT TO GET IT ALL THE DOOR
IN OCTOBER. LET’S GO CHECK IT OUT.AWESOME.WHHOPS, WRONG ONE.I AM ONPROD AGAIN.LET’S CHECK OUTMY TEAMS.I WANT TO MAKE SURE HERE IS MY
TENANT.HERE AREALL OF THE TEAMS THAT I
HAVE GOT SET UP IN MY TENANT FOR
MARKETING AND ENGINEERING.I SEE THE CHANNELS THAT I HAVE
GOT CONFIGURED.I SEE THE NUMBER OF TEAM MEMBERS
AND OWNERS AND GUESTS THAT ARE A
PART OF THAT. WHETHER OR NOT THIS PARTICULAR
TEAM IS EITHER PUBLIC OR
PRIVATE.IF I WANTED TO I COULD GO RIGHT
HERE AND I COULD CREATEA BRANDNEW TEAM. I COULD ADD OWNERS TO THIS.I COULD CHANGE THE PRIVACY FROM
DIRECTLY FROM WITHINTHIS
INTERFACE.IF I CLICK INTO A PARTICULARTIME I SEE THE COOL,FUN,IMAGE
THAT OURMARKETING COLLEAGUES
HAVE INCLUDED IN THIS. THIS IS ACTUALLY THE FIRST
INSTANCE OF US GETTINGPICTURESASSOCIATED WITH THE USER
OBJECTS.YOU MAY REMEMBER FROM THE USER
DETAIL PAGE WE DIDN’T HAVE THEUSER’S PHOTO IN THERE.THIS IS THE FIRST INSTANCE THAT
WE HAVE BEEN ABLE TO BRING THAT
IN.WE WILL REVAMP IT TO SHOW PHOTOS
AS WELL. IT IS A MUCHMORE HUMANVIEW OF
THE EXPERIENCE.I REALLY LIKE.I GET A VIEW OF THE DIFFERENT
CHANNELS THAT ARE SETUP.SO LET’S — I GOT A LITTLE BIT
OF TIME.LET’S EXERCISE THIS. I HAVE THAT ASA TEAM.I AM A MEMBER OF THAT TEAM BUT
I’M NOT AN OWNER. IT JUSTSO HAPPENS I HAVE TEAMS
UP AN RUNNING.I HAVE THEENTERPRISE CONNECT
2019 TEAM.I HAVE THE GENERAL AND THE BOOTH
CHANNELS.SO THIS IS ALWAYS A LITTLE
DANGEROUS.WE DON’T KNOW QUITEHOW FUN THIS
PIPELINE IS GOING TO BE.LET’S GIVE IT A SHOT. YOU ARE AN AWESOMEAUDIENCE.WE WILL TALK ABOUT THE BOOTH.WE SHOULD ALSO TALK ABOUT THE
KEYNOTE.KEYNOTEPLANNING GOES HERE.I HAVE CREATED A NEW CHAN EXAMINE.THE NEW CHANNEL WAS ADDED. AND THEN KEYNOTE,BRAND NEW.I KNOW, IT WORKS.OF COURSEIT WORKS.LIKE I SAID THERE IS STILL A
LITTLE BIT OF PIPELINE STUFF
THAT WE ARE WORKING THROUGH.FIT AND FINISH THAT WE HAVE TODO ON THIS FEATURE.WE ARE SUPER PROUD OF THE
FACILITY THAT WE ARE ABLE TO
BRING INHERE.WHAT’S MORE HERE ARE THE
DIFFERENT SETTINGSTHAT AREAPPROPRIATE FOR MY TEAM.SO WHETHER OR NOT I ALLOW FOLKS
FROM WITHIN THIS TEAM EDITINGMESSAGES,WHETHER OR NOT I AM
GOING TO ALLOW — DON’T TOUCH
THAT WIRE.WHETHER OR NOT I AM GOING TO
ALLOW TEAM MEMBERS TO BE ABLE TO
ADD NEWCHANNELS TO MANAGE TABS.ALL OF THIS YOU ASTENANT ADMIN YOU HAVETHE FACILITY OR TEAM
SERVICE ADMIN YOU HAVE THE
ABILITY TO GO AND MANAGE THIS
AND CONFIGURE IT AS YOU NEED.SO IT ISGOOD STUFF.LET’S HEADBACK.LAST TOPIC AND THEN I MAY HAVE A
COUPLE OF MINUTES FOR QUESTIONS. WE WILL SEE.APP POLICY.THIS IS PROBABLY SECOND TOMANAGING THE LIFE CYCLE OF THE
TEAM AND BEING ABLE TO AS AN
ADMIN PLUNK AROUND AND SEE WHAT IS GOING ON IN TEAMS.IT IS PROBABLY THE SECOND MOST
REQUESTED SET OF WORK THAT WE
HAVE HAD.SO EFFECTIVELY APP POLICY EXISTS
TODAY WITHIN THE OFFICE 365
ADMIN CENTER FOR TEAMS. AGAIN IT OPERATES AT A TENANT
LEVEL. SO YOU HAVE THE ABILITY TO KIND OF TURN ON AND TURN OFF WHETHER OR NOT PARTICULAR APPS ARE GOING TO OPERATE WITHIN YOUR TENANT.OF COURSE WE WANT TO HAVE THAT
NOW IN A POLICY MODEL AS WELL.WEHAVE BROKEN THAT UP INTO 2
DIFFERENT BUCKETS.FIRST IS A PERMISSION POLICY. SO WHETHER OR NOT YOUR USERS WHO ARE ASSIGNED TO THIS POLICY HAVE THE RIGHTS TO BE ABLE TO USE
THIS PARTICULAR APPOR NOT.WE MANAGE THAT ACROSS 3
DIFFERENT BUCKETS.MICROSOFT BUCKET,THIRD PARTY
BUCKET AND LINE OF BUSINESS OR
SIDE LOADINGBUCKET. THEN IN ADDITION TO THAT WE WANT TO BE ABLE TO CON FIGURING THE
MANNER IN WHICH THE APPISACTUALLY — SHOWS UP WITHIN THE
CLIENT.SO IS IT NAILED TO THAT LEFT
RAIL WITHIN THETEAM’S EXPERIENCE?IS IT VISIBLE?IS IT ALLOWED FOR SOMEBODYTO
CHANGE THAT AS A RESULT OF BEING
APPLIED TO THIS POLICY?ALL OF THOSE TYPES OF
CONSIDERATIONS ARE FOUND
UNDERNEATH THE APP SET UPPOLICY.THIS IS ACTIVE WORK THAT WE ARE
DOING RIGHT NOW.WE ARE GOING TO BE ROLLINGTHIS
OUT OVER STAGES STARTING IN Q 4
STARTING IN OUR NEXT QUARTER.SO WHAT YOU ARE GOING TO SEE IS
ELEMENTS OF THESE 2 POLICIES SLOWLY SHOWING UP TO THE MODERN PORTAL AND BECOMING LIVE AND
BECOMING WIRED UP END TOEND
WITHIN THE PRODUCT. SO BECAUSE THIS IS ACTIVE WORK
THIS IS MY MOSTDANGEROUSDEMO
BECAUSE I WILL PLAYING WITH FIRE
WITH MY DEV TEAM WHO IS
CURRENTLY PROBABLY UPDATING THIS
VERSION OF THE WEBSITE RIGHT
NOW.ADMIN DEV.SO YOU CAN SEE WE HAVE THE TEAMSAPP HERE.WHAT I AM GOING TO SEE APP
PERMISSIONPOLICIES ISHOPEFULLY,THERE WE GO.I HAVE GOT THE SAME SORT OF
MODEL HERE WHERE I SHOW MY
POLICIES IN A TABLE.IF I GO INTO THE BLOCK
EVERYTHING POLICY YOU WILL SEETHOSE 3 SEPARATE SECTIONS. FOR MICROSOFT THIRD PARTY APPS
AND TENANT APPS.INSTEAD I DON’T WANT TO BLOCK
EVERYTHING.MAYBE IWANTED TO FOLLOW ONE OF
THESE DIFFERENT MODELS.I COULD BLOCK EVERYTHING FROM
FROM MICROSOFT.I COULD ALLOW EVERYTHING FROM
MICROSOFT OR I COULD HAVE THE
WHITE LIST BE A BLACK LIST ESSENTIALLY.I COULD SAY ALLOW ONLY THESE
HANDFUL OF APPS AND STOPEVERYTHING ELSE OR ALLOW
EVERYTHING AND STOP THESE
PARTICULAR SPECIFICAPPS WITHIN THIS POLICY.SO I HAVE GOT SOME DESCRIPTION THERE OF THE MANNER IN WHICH
THAT SHOULD WORK.LET’S SAY I WANT TO GO AND BLOCK
SOME APPS.THEN I CAN DO AND ICAN OPEN
UP — LET’S ADD SOME MICROSOFT
APPS TO BLOCK.I WANT TO ADD ONE NOTE TO THAT.NOWCLEARLY SHOWN HERE THAT MY
BLOCKED APPS I AM BLOCKING
SPECIFIC APPS MY BLOCKED APPS
WILL BE ONE NOTE.TERRIBLE TRAGEDY I DON’T KNOW
WHY YOU WOULD DO THAT. MAYBE I WANT TO ALLOW THIRD
PARTLY APPSRANDOMLY TOUCHING A
TREE.NOTHING AGAINSTTRELLOW.IT WILL BE THE APP TO ALLOW.YOU CAN SEE HOW I CAN KIND OF
BUILD THIS OUT.I CAN’T SAVE THIS BECAUSE IT
WILL BLOW UP BECAUSE WE ARE
STILL WORKING ON THIS FEATURE. THAT IS A SENSE WHAT THIS
CAPABILITY IS GOING TO LOOK
LIKE.FROM APP SET UP POLICYPERSPECTIVE I CAN LOOK AT MY
MARKETING APP SET UP POLICY WE
HAVE STARTED TO DO THE WORK IN THE PRODUCT FOR THIS FIRST UP
STANCE THIS FIRST RELEASE IS
JUST GOING TO BE AROUND PINNED
AND UNPINNED APPS.SO IF I GOAND I WANT TO ADD IN
WHAT APPS I WANT TO HAVE PINNED. LET’S DO ONE NOTE AGAIN AND
LET’S DOTRELLOW AGAIN.ONE OF THE COOL THINGS WE HAVE
GOT HERE IS OBVIOUSLY IF I AM
PINNING THIS WITHIN MYAPP BAR
THEN ORDER MATTERS I HAVE THE ABILITY TOREGIGGLE THIS AS
NEEDED. WHEN THIS POLICY ISCONSUMED
THEN THESE PARTICULAR APPS WILL
BE RENDERED WITHIN THE CLIENT IN
THIS PARTICULAR FASHION.THIS IS ALSO YOU WILL BE ABLE TO
CONFIGURE THINGS LIKE I WANT TO
HAVE MEETINGS IN THIS PARTICULAR GROUP OF USERS OR MAYBE I DON’T WANT TO HAVE THE MEETING CAPE
WILT FOR THIS MEETINGS.THE ENTIRE VIEW THIS IS FROM OUR
DESIGN SPECIFICATION. SO A COUPLE OF CONTROLS UP AT
THE TOP AND THEN YOU SEE THE
APPS THAT END UP BEING
PRE-INSTALLED THE APPS THAT ARE
PINNED AND THEN ANY EXTENSIONS TO THE MESSAGINGBAR,THOSE ARE
ADD ONES FOR THE SPOT WITHIN
TEAMS THAT YOU ACTUALLY DO YOUR
TYPING IN.MY PERSONAL FAVORITE EXTENSION
THERE IS THEVISUAL STUDIO.ED ADD ON CALLED AZUREDEVO
OPPS.TAKE A BUG AND DROP A CARD INTHE APP.MICROSOFT IT DOES NOT TAKE THAT
AWAY FROM ME BECAUSE IT ISCRITICAL.SHALLYOU ARE AWESOME HANGING OUT FOR
THE BALANCE OF THIS. I WANT TO TALK ABOUT WHAT WE ARE DOING IN THE FUTURE.LOTS MORE POLICIES. NO SURPRISE.THINGS LIKE VOICE POLICY MAKESSENSE FOR US TO BE ABLE TO ADD
ON HERE AS WELL.BE ABLE TO HAVE MORESETTINGS,MORECONFIGUREABILITY AND THE
REPORTING STUFF IT WILL BE A SET
OF WORK THAT WE WILL BE PROSECUTING HEAVILY.BULK OPERATION AROUND POLICYASSIGNMENT.THE IDEA I WILL BE ABLE TO GRAB
A CHUNK OF USERS AND SAY I WANT
TO HAVE ALL OF THESE USERSASSIGNED A PARTICULAR MEETING
POLICY OR A PARTICULAR MESSAGING POLICY.THAT’S ACTIVE WORK THAT WE HAVE
GOT UNGOING AS IS VOICE
APPLICATIONS WORK.SO IF YOU AREFAMILIAR WITH THE
SKYPE FORBUSINESS2019 ROADMAP THE ATTENDANT WILL BE OPERATE
OUT OF THE CLOUD.COOL.SO WE DEFINITELY WANT TO MAKE
SURE THAT THAT’S GOING TO BE
DONE AT THE SAME TIME AS THE AVAILABILITY OF SKYPE FOR
BUSINESS SERVER IN ADDITION TO
THE FACILITY TO DO — THEFACILITY TO DO CALLQUEUES. BUNCH MORE FEATURES ON THE VOICE SIDE INCLUDING DIAL PLANS SO WEDEFINITELY WANT TO BE ABLE TO
EDIT AND CREATE DIAL PLANS FOR
ON LINE VOICE AS WELL.DEVICE MANAGEMENT IS COMING IN.THERE IS A SESSION ABOUT DEVICE MANAGEMENT HAPPENING TOMORROW.TELEPHONE MANAGEMENT IS OUR
BIGGEST SET OF WORK.THERE IS A TREMENDOUS AMOUNT OF
CAPABILITY THAT WE HAVE IN THE LEGACY PORTAL AROUNDASSIGNMENT,AROUND ACQUISITION OF NEW PHONE
NUMBERS FOR MICROSOFT AND
REPORTING OF THOSE PHONE NUMBERS
FROM YOUREXISTING CARRIER INTO
MICROSOFT.SO WE WANT TO BE ABLE TO SUPPORT
ALL OF THOSE DIFFERENTSCENARIOS
WITHIN THE ADMIN PORTAL.INSIGHT AROUND CALL QUALITY THIS
ISTHE EVOLUTION OF THE CALL QUALITY DASHBOARD FANTASTIC TOUNDERSTAND, HEY,YOU HAVE GOTA
LOT OFGUNKYWIRELESS PERHAPS
THAT’S WHY YOUR CALLING IS POOR.A BUNCH MORE WORK ON THE INFRASTRUCTURE SIDE.FRONT PAGE,THE ABILITY FOR
FOLKS TO BE ABLE TO GIVE US
FEEDBACK DIRECTLY FROM WITHIN THE PORTAL AND I’M INTERESTED IN DOING SOMEFUN EXPERIMENTTATION
ON THE UI SIDE TO GET MORE DATA
AROUND FOLKS AND HOW THEY
CONSUME THE PRODUCT. UNFORTUNATELY I DON’T HAVE TIME TO DOWNLOAD THE NORTH STAR AT
THIS POINT BECAUSE THERE IS 53
SECONDS LEFT.I WILL THROW UPTHIS RESOURCE CHEAT SHEET THERE IS A TON OF
GREAT INFORMATIONAROUND TEAMS
TOMORROWS AT IGNITE.I HOPE YOU HAVE HAD AN AWESOME
SHOW.SHOCKINGLY ENOUGH THERE IS A ONE
MORE TOMORROW AND MY COLLEAGUES HAVE SESSIONS IF YOU FOUND THIS INTERESTING ANDYOUWANT TO HAVE
FIND OUT MORE CHECK OUT THOSE
SESSIONS UNTIL I AM KICKED OFF
THISSTAGE I WOULDLOVETAKE
QUESTIONS.HOPE YOU COME OUT TO THE PARTY.IT WILL BE A GOOD TIME TONIGHT.THANKS FORHANGING.>>ONE QUICK QUESTION YES WE CAN EXPORT THE CALL ANALYTICS TOEXCEL WILL IT BE AVAILABLETOCALLER BI.>>WHICH WOULD YOU PREFER?>>CALL BE.>>WE HAVE THE COMPONENTS AS PART OF THE REPORTING WORK TO DO EXCEL.WE HAVE POWER BI ON OUR BACKLOG. RIGHT NOW THAT IS A SECONDARYPRIORITY. WE HAVE REALLY FOCUSED ON THEEXCEL POSE FIRST.POWER BI ISSOMETHING WE HAVE
LOOKED AT.>>CAN I ASK ABOUT THE POLICIES
THEY ARE A GREAT STEP FORWARD.ONE OF THE THINGS THAT I THINK A
LOT OF PEOPLE HAVEBEEN LOOK AT
FOR A WHILEDIFFERENTIATE
BETWEEN WHETHER YOUR
COMMUNICATION WITH A FEDDERRATED
ICE ERROR COMMUNICATING WITH A
USER ON THE SAME TENANT.THE SPECIFIC USE CASESURROUNDING TRANSFER FILES,SCREEN RECORDING OF MEETINGS AND
OTHER THINGS THAT YOU MIGHT NOT
WANT A FEDDERRATED USER TO SEE THAT BUT INTERNAL USER YOU WANT THEM TO SEE THAT.>>WITH THE REQUEST, WITH THE
POLICY CONTROL BE TO ALERT YOUR
USER TOTHE FACT THAT THERE ARE
GUESTS THAT AREFEDDERRATED
USERS OR WOULD IT BE TO BLOCK
THAT CONTENT FROM EGRESSING
THROUGH YOUR BOUNDARY.>>THE COMPONENT GUYS WOULD LIKE TO BLOCK IT.IT IS SOMETHING THAT WAS IN
SKYPE FOR BUSINESS AND SKYPE FOR
BUSINESS ON LINE WAS STARTING TO
GET THAT FUNCTIONALITY BECAUSE OF THE TRANSITION IT GOT
DROPPED. THE EVOLUTION OF THOSEPOLICIES
INTO MORE GRANULARSETTINGS
WOULD BE GREAT. APPRECIATE THAT’S GOING TO TAKE TIME.IT IS SOMETHING THAT REALLY NEEDSTO HAPPEN.IN THE UK INREGULATED INDUSTRIES ARE TURNING AROUND
SAYING NO TEAMS EVER BECAUSE YOU
CAN’T BLOCK THE SETTINGS.>>MY COLLEAGUE LOOKS AFTER THE
DEEP COMPLIANCESCENARIOS I AM
HAPPEN TO FOLLOW UP WITH HIM AND
SEE WHERE IT IS ON THE ROAD MAP.APPRECIATE THAT FEEDBACK.THANK YOU.>>WHAT ABOUTDELETING TEAMS? CLEANING UP.I DON’T THINK YOU SHOWED ANYTHING ABOUT THAT.>>YOU ARE RIGHT I DIDN’T.I WANT TO SAY WE DON’T HAVE
DELETE IN THERE YET.DELETE AND ARCHIVE ARE TWO OF
THE VERBS THATWE THINK ABOUTFOR MANAGINGTEAMS. SO — ARE YOU SEEING THIS YET?COOL. I HAVE GOT THIS HIGHLIGHTED.SO THE EDIT OPENS UP.BECAUSE NORMALLY WHEN WE
HIGHLIGHT AROUND THE TABLE I GET
THE VERBS AT THE TOP FOR THE ITEMS WITHIN THAT TABLE.GENERALLY I DON’T THINK OF
DELETE MORE I THINK OFARCHIVE
JUST BECAUSE DELETE FEELS LIKE A
PRETTY DRAMATIC STEP CONSIDERING ALL OF THE GOODNESS THAT IS IN
THAT PARTICULAR DATA STRUCTURE
ANDI WOULD HATEFOR THAT TO BE
ACCIDENTALLY HAPPENED AND THEN
FOLKS PANIC CALLING OUR SUPPORT.THAT ISDEFINITELY — ARCHIVING
IS ONE OF THE THINGS WE ARE
LOOKING OUGHT FOR THE SUCCESS ITERATION OF THE TEAM LIFE CYCLE STUFF.WE WANTED TO GET THIS OUT HERE
SO WE KNOW IT IS THINNED
FUNCTION ALLEY IN TERMS OF THE
RICHNESS.WE WANTED TO GET IT OUT THERE
AND FEEDBACK ON IT.I APPRECIATE YOU BRINGING IT UP.>>NOT A QUESTION BUT COMMENT.>>I TOTALLY DIDN’T SEE YOU
GUYS.>>YOUR ONE NOTE SCREENCAPTURETHING SNIP ANDSKETCH.>>WE CAN TALK ABOUT IT AT THE
PARTY.>>YOU ARE DONE WITH THEOTHER
ONE.>>FOR CREATION OF TEAMS I WAS
WONDERING IF THERE IS A WAYTO
LIMIT THE WAY TEAMS ARE BEINGCREATED AS IN LIKE I DON’T WANT
TO COME ACROSS THE CREATION OF A
TEAM AND THEN SOMEONE CREATES THE SAME TEAM WITHOUT KNOWING
THAT THE TEAM EXISTS.IS THAT A FEATURE THAT’S COMING
OUT?>>FUNDAMENTALLY CONTROLS ATTHE
365 LEVEL IN ADDITION BEING ABLETO NAME THE NAMING OF TEAMS.ONEWOULDN’TWANT TO HAVE TO BE
CREATED BY AN EMPLOYEE.THERE IS ALSO POLICY AT THEOFFICE 365 GROUP LEVEL OF
CONTROLLING THAT.>>OKAY,GREAT.THANKS.>>ABSOLUTELY. EMPTY,EMPTY.>>DO YOU YOU HAVE ANY PLAN
UNIVERSITY IN THAT ADMIN PORTAL. THEY JUSTANNOUNCED THEY WILL
BRING BACKPIAA DATA TODRY DOWNTO THE DATA USERLEVEL.>>>>IT IS ABSOLUTELY ONE OF THE
KIND OFKEY SETS OF CAPABILITY THAT WE WANT TO INTEGRATE INTO
THE ADMIN EXPERIENCE.THIS SHOULD BE ONLY INCREDIBLY
GOOD REASONS TO MAKE ADMINS GO
OFF TO USEA SEPARATE TOOL
BECAUSE ONE IT IS SUPER A NOISE TO GO DOTO A SEPARATOR TOOL
THIS IS MORE POWER TO HAVE IT
INTEGRATED TOGETHER WHENI CAN
GO BETWEEN CALL ANALYTICS AND
POLICY.WEWANT TO HAVE THAT 360-DEGREE
USE.I CAN IMAGINE GOING FROM CALL AN
LIT TICK WHAT’S IS GOING ON WITH
THIS PARTICULAR CALL.LET ME LOOK AT THIS LOCATION. THEN THATPOPS MEINTO CQD.>>THAT’S EXACTLY WHAT WE HAVE
TO DO TODAY WHICH IS HARD.>>EXCELLENT.I WANT TO FIX THAT FOR YOU.>>THANK YOU.>>ABSOLUTELY.THANKS FOR COMING OUT.ARE WEGOOD.>>IT IS HARD.>> ARE THEREANY PLANS TO BEABLE TO CONTROL WHICH TEAMSARE
OUT OF FALL OUT.>>BY GROUPS OR USERS THEMSELVES?>>THAT ONE I AM NOTFAMILIAR
WITH. DROP ME A MAIL –THE ANSWER IS
IT IS ON THE BACKLOG.NORMALLY SOMETIMES YOU MAY HEAR
FOLKS SAY IT IS ON THE BACKLOG
IT MEANS THEY ARE JUST PUTTING
IT THERE.NO,THAT IS SOMETHING WE SAY IT
IS ON THE BACKLOG WEPROSECUTE AND WORK ONIT.THE QUESTION BECOMES DOES THAT
FALL INTO OUR NEXT SET OF WORK
AROUND TEAMS LIFE CYCLE OR
SUBSEQUENT WORK AROUND THE LIFE CYCLE CAPABILITY.>>THE REASON WHY I AM ASKING
JUST BECAUSE I WANT TO BE ABLE
TO MAKE SUREUSERS CAN OPEN
FILES DIRECTLY FROM THEIR OFFICE SUITE.WHEN YOUFOLLOW THEMIT IS NICE. IF IT IS NOT FOLLOWED YOU ARE
NOT ABLE TO OPEN FILESIN A NICE
WAY.>>COOL,APPRECIATE THEFEED
THANK YOU.THANKS EVERYBODY FOR HANGING

Best Practices in Developing G Suite Business Apps (Cloud Next ’19)


[MUSIC PLAYING] SATHEESH NANNIYUR:
In this session, we are going to talk about
developing applications on G Suite, and some of dos
and don’ts of developing applications and how to set
up organizations in this particular session. So my name is Satheesh. I am your host for
the session today. Along with me, my co-presenters
are Monica from Genentech, and we are going to have
Sambit from Google Cloud talk in this session as well. So we will start with
giving an overview of what kind of challenges
our enterprise customers face when it comes to developing
applications on G Suite, and how we are driving certain
industry trends with some of our product lines,
followed by talking about our specific products. And then we’ll have Monica
present how they’re organized, and what are some of the best
practices in their organization with respect to app
development on G Suite. Then we’ll talk about, what
is the future looking like, what are the key trends that we
are seeing in the industry when it comes to developing apps
in the productivity space generally, and within G Suite
as well more specifically. And then we’ll wrap
up this session with an overview of some
of the exciting features that we are announcing today
with respect to G Suite development platforms. So before we get
started, a quick note on how to submit questions. So all of you must
have the mobile app. So you will be able
to submit questions through your mobile
app on this Dory. So you can go to this
particular session details, and then submit
[INAUDIBLE] there. Towards the end, we will try
to address your questions. We’ll also be able
to– hopefully we’ll have time to take some
live questions from this room as well. Sounds good? Perfect. So, without further
delay, let’s get started. So imagine yourself to
be a salesperson, an HR professional,
financial analyst– many different roles
in an enterprise. Your key responsibility
is in driving the business with
respect to your role, with respect to your
area of expertise. When you do this,
you’re obviously using many different
applications. You’re using G Suite, plus
you’re using other enterprise applications as part of this. That means you need some
customizations in order to run your business process. You need all those apps. When it comes to
getting those apps, there are some key
challenges that the business users in an organization face. Number one challenge is
what we call the skills gap. As the business
process owner, you are the expert in
your business process. You know how your
process should run. You know how your
business is run. You know your role
better than anybody else in your organization. When you want to
get those apps, you need to go to your IT
developers, and talk to them, and educate them about
the business process. And then they have the
technical expertise to develop those applications. Do you see the problem there? So on one hand,
the business users are really proficient
with their processes. They have the right
skills for that, but they lack the
technical expertise. On the other hand, the
technical developers have the right
technical knowledge, but they don’t know all
the business processes. This is what we refer
to as a skills gap. This requires communication
back and forth in order to get the right
application that you need. This is the number
one challenge. The second challenge
is, the IT developers, now they have to work with
many different business users in the organization,
across the enterprise, understand those
business processes, and then develop the
applications for them. That leads to scaling challenges
for the IT developers. The resources become
limited as a result of that. Any organization, this
is a very common problem. The third challenge
that we see is that technology keeps evolving. Business processes
also keep evolving. And as a result of that,
it’s hard to keep pace with those changes. Everybody’s always
playing catch-up in order to stay in tune
with these changes that are happening. That leads to delays in
getting the apps that you need. That leads to getting
the updates to the apps that you’re using. That’s the number
three challenge. The net result of all
of these challenges is that the involved
stakeholders get frustrated. There are many
different stakeholders. I have identified three
stakeholders here. Number one is the business user
who needs these applications. Number two is IT developer,
the technically proficient developers. Our number three
is somebody who is tracking the cost,
and the schedules, and managing all these
programs and costs, what I call the IT director here. The business users are
frustrated because they are not able to get the
right apps that they need on time or the updates
that they need on time. The IT developers are frustrated
because their project backlog just keeps growing
as they try to work with many different
organizations in enterprise. The net result of
the IT director is that now they
are facing the cost and the scheduled [INAUDIBLE]. Those are the challenges
that everybody faces– all the stakeholders face. How are enterprises
addressing this? What are the shifts that are
happening in the industry to address this? So number one shift
that is happening is that the application
development itself is being moved to
the business users– closer to the
business users– where they have the right expertise
on the business process and they are in
the best position to find out what
is the application that they need, and
better still, actually develop these applications. This is happening on no-code
tools for the business users to develop those applications. The second shift that is
happening in this industry is that there are lot
of SaaS applications that are coming up– Software as a
Service applications. When there is a
need, it’s probably most efficient to go
and buy an application, as long as there is one
that meets the need. That has led to the growth of
the enterprise marketplaces and the growth of
the ecosystems, where ISVs and third-party
developers develop these apps and make them available to
the different businesses. The third shift is
within the enterprise IT. IT’s role itself is evolving. It’s evolving from one of being
an app developer and an app development
organization to being an enabler for development of
applications, by the businesses and by the business users. The business users in
this slide are also called the knowledge workers. So the knowledge workers
are now developing the apps, and the IT organizations are
became becoming the enablers. They’re providing
the right tools, they are providing
the right data access. They’re providing the right
guardrails– security, et cetera– to make sure
that those applications meet the organization’s needs and
comply with the organization’s policies. In Google and in G Suite,
we are at the forefront of driving these shifts. Number one, with respect
to the first shift, we are providing the
low-code and no-code tools to enable the business users
to develop these applications. Number two, we are
building this ecosystem and we are building
this marketplace where business users in
an organization can go and find
applications that they need and start deploying and
using those applications. With respect to
the third shift, we are also providing the
right tools and technologies that data administrators
need in order to ensure that all these
apps that are being built by the knowledge workers
across an organization remain secure, the enterprise’s
data remains secure, and that the IT administrators
can go on and monitor the application usage and
make sure that they’re able to whitelist the apps
that they allow the enterprise users and the business users
to install and use that. That’s how we are driving these
shifts in the G Suite Developer platform. Getting into the
specifics, I want to talk about the five products
in G Suite Developer platform, give an overview, so
that you can go out and explore further
details on this. So the number one developer tool
that we provide is Apps Script. Apps Script is a
low-code platform. How many of you here
have already heard about Apps Script. That kind of shows how
popular Apps Script is. You can actually
see that there are over three billion weekly
executions on Apps Script. So it’s a low-code
developer platform, and it enables the business
users to quickly build apps. How so? Because it provides
an integrated document environment. It provides APIs for
all the G Suite apps. It also provides security,
in terms of OAuth, et cetera. And it provides an integrated
runtime environment, so that when you’re
building the app, you don’t have to look
elsewhere to think about where you’re going to run that app. So it has that integrated
runtime serverless environment that you can use to go ahead
and run the application. From a best practices
perspective, if you have an
application that is going to be used by, let’s
say, a few hundred users, Apps Script provides the
perfect platform to get started. Apps Script still
requires some coding and some proficiency in coding. This is for what we call
the advanced knowledge workers, or citizen developers. Let’s say you build an
app and it becomes very popular in your organization. Now it needs to be used by,
let’s say, a few thousand users as opposed to a
few hundred users. That’s the time when,
as a business user, you talk to the IT
organization and IT developers, figure out how to
scale up application. And also, potentially, you need
new features– maybe some email or AI capabilities, maybe some
data analytics capabilities. That’s when you can use
Google Cloud Platform, and scale that application,
and build the new features. The second tool that I want
to talk about is App Maker. App Maker is intended to
be a no-code platform, a no-code application
development tool. This is for pure business users,
knowledge workers who cannot code. At this point in
time, App Maker is great for building simple cloud
applications with the data that you are already using
for your business users. If you want something that
is a bit more advanced– if you want more
advanced customization– you can use Apps Script
to customize your app that is built using Apps Maker. So from a best
practices perspective, if you are a business user, you
will start building the app– as long as it’s a simple
cloud application, you should be able
to build with all the visual drag-and-drop tools,
as is illustrated on the slide here. If you want more
customizations, you would go to the IT
department and try to seek some of
their help in order to customize the application. The third tool that
I’m going to talk about is the G Suite Add-Ons. I literally know of
nobody who is just using one or two applications
in their business, right? They’re always using a
suite of applications. For example, if
you’re a salesperson, you’re using G Suite, Gmail,
Events, Calendar, et cetera. But chances are very
high that you are also using a Salesforce or a dynamic
CRM along with this G Suite. So Add-Ons provides the right
tools and the framework for you to get an integrated experience
with third-party apps. That’s what Add-Ons
is intended to do. It provides an
integrated experience. It also provides a
development environment in order to build those
Add-Ons so that they we use multiple applications along
with G Suite, in conjunction with G Suite, in an
integrated experience. So from a best
practices perspective, you’d look for these add-ons– to start with, on the G
Suite marketplace, where the chances are that you’ll
be able to find the right add-on that you need. Otherwise, this is not a
development tool intended for the knowledge workers. Rather it is a framework
intended for use by the knowledge workers. So from a development point
of view, you have to go to IT and ask them to
develop an add-on and make it available
to you, and potentially many of your colleagues
in the organization. The next one is the
G Suite Marketplace. There are over 6,000
ISV applications– both web applications,
productivity tools, add-ons, that are available on
G Suite Marketplace. So if you’re looking to
solve a particular problem, this is probably the
best place to start with. Look to see whether
there is already an application that’s available,
and use that application. And if not, then
you’ll have to look at how to build something in
collaboration with your IT. So if you are in
the IT organization, from a best practice
perspective, you should talk to
them about the app that you need so that, in IT,
you can actually make sure that the application
that you want to make available to the rest
of your organization is secure, it meets all your needs. And then that application can
be whitelisted, and make sure that all the other business
users can use that. The last tool that
I’m led to talk about is the Admin Console. So the Admin Console provides
a number of different tools and techniques to make sure that
the apps in your organization remains secure and the
data in your organization remains secure. With the shifts that
we talked about, now a lot of different
knowledge workers will be building
applications through their entire organization. The role of the IT
now is to become an enabler, a facilitator
for this kind of application development. As a result of that,
it’s very important that IT’s role is to keep the
security of the applications and the security of
the data, and make sure that these apps and data meet
the compliance requirements of the organization. In order to do this,
we are providing a number of different tools,
including whitelisting of the applications. Only the whitelisted
applications can be installed by the
users in your organization. Providing data access
controls via whitelisting APIs and enabling APIs, providing
some data guardrails, as well as monitoring
the app usage and ensuring that the resources
that are allocated from the app are maintained. So those are some
of the ways how we are enabling
the IT to go and be an enabler in your
organization in turn, for knowledge worker
apps to be built. This is an important area
of investment for us. We know that there is a lot
more work to be done here, and we are working on
bringing more capabilities to ensure that, as
IT organizations, you can empower your
business users to build apps and maintain the
security of those apps. So, so far, I gave
you an overview of the different
discrete developer tools and an overview of
what are the industry shifts. I want to take a moment to
summarize some of the best practices that we have learned
from many of the customers that we have spoken to. These best practices, I have
divided them by two personas. One is a knowledge worker, and
the other is IT administrator. So if you’re a
knowledge worker and you are looking to build
an app, your first step should be to identify
what kind of experience your app needs to deliver. Is it a web app that users
are going to access via URL? Is it an add-on that will
be available along with G Suite in the side panel? Or is it an automation–
automation meaning and event-drive app
that automatically does some task for
you in response to some kind of a system event? That would be the first step. The second step is to
lay out the resources that your application needs. These resources could
be, for example, certain compute resources or
certain storage resources. Or maybe you want some
access to resources such as ML models, et cetera. Depending on the
resources that you need, you can think about
what kind of platform that you want to build
your application on. The third is the data
sources and the retrieval. The data sources could
be– for instance, it could be some on-prem system
that you’re already using. If you are in IT, you
have to think about, how will I make this data
available to the knowledge workers so that they
can build our apps? The data sources could also
be some other third-party SaaS services that you
are looking at. And maybe what you want to
access is just a few data items, potentially using APIs. In some cases, you may
want a large amount of data that needs
to be analyzed by the application itself
using some kind of pretty analytics tools. So the fourth step is,
using all of these data from the first three
steps to make sure that you’re choosing the
appropriate G Suite developer tool. If you’re looking to
build a simple application with no code, you will
probably start using App Maker. If you want some customizations
that are a bit more advanced, than you would start
looking at Apps Script, and start using that particular
tool for building your app. If you are looking for much
more advanced data analytics– crunching a large amount
of data, using some email, or if you are looking for
advanced storage such as Cloud SQL, then you would be thinking
about building your app on GCP, the Google Cloud Platform. Those are the kind of things
that you should look at. So now, once you
build this app, you should also think
about how to share this app with the other
users in the organization. This could be, for
example, even IT, providing some amount
of pre-built code for the other knowledge
workers to develop apps on. Or it could be IT enabling
all the enterprise users to use this app via a private
listing on the enterprise marketplace– on the
G Suite marketplace. Or if you’re even looking– if you are a third-party
developer or an ISV, you can use the G
Suite Marketplace as your distribution
platform so that you can reach many different
enterprise customers and have them use
your application. Now, looking at it from an IT
administrator’s perspective, the best practices
are– number one is, make sure that your
business users, the knowledge workers in your
organization, are empowered and they’re aware of the tools. Make the right tools available. For example, you
may want to make App Maker available
for all your business users in the organization–
enable it for them. Or you may want to build some
community around the knowledge workers so that they can
collaborate with each other, share information
with each other, and build the
application on their own. This is important for
you as an IT organization because that reduces
the load on your– and the stress on
your organization, by moving the applications
closer to the business users. The second best practice
is to establish data access and connectivity. If you want your
knowledge workers to be able to build apps
around on-prem data, make sure that
data is available. And the third best
practices is to enforce security and governance. Now when you’re looking
at enabling your business users to install applications
from the marketplace, make sure that they’re secure. If you are enabling
your knowledge workers to build those
applications, then make sure that
those apps are also secured before they are widely
used in your organization. Or you may want to establish
some data guardrails or some quartiles in
the compute to make sure that those apps comply
with those limitations that you enforce. So those are some of the best
practices that we have learned from many different customers. So at this point, I would
like to invite Monica onstage to talk about application
development, and Genentech, and how they’re organized. MONICA KUMAR: Thanks, Satheesh. Hi, everyone, welcome
to the session, and it’s great to be here. Thanks to Sambit and Satheesh
for inviting us here. I have a couple of my colleagues
from Roche and Genentech. So– glad we could
get a team together. So I want to start off with
talking about who we are. So maybe some of the US-based
folks may know Genentech, but Roche is basically a global
pharma company based in Basel, Switzerland, with around– you can see we have
over 100 locations worldwide, with around
95,000 employees. And Genentech, which is a
US-based biotech company, was acquired by Roche in 2009. And ever since, we have been
a member of the Roche group. Another fun fact–
I mean, it’s really a huge number– the 11 billion
Swiss francs in R&D investment. So we basically are focused
on four therapeutic areas– oncology, immunology,
neuroscience, and infectious diseases. And really, we have both
the diagnostics and pharma divisions under one roof. And this gives us the
unique opportunity to actually look at
the patient health care across the whole
spectrum, so right from prevention, diagnosis,
treatment, and then monitoring. And our mission
is really to find those unique and best solutions
to improve our patients’ lives. To really support our business
and to fulfill the mission to have the best solutions
for our patients, we are looking at,
from an IT perspective, how can we actually
simplify the landscape, empower teams with
the right tools, and also support these
new ways of working. Our business is going through
a major transformation today. And what you see on
the left hand side– and just to give
you a background, Roche migrated to
G Suite in 2013. And prior to that, because the
company had been in business for more than 20, 30
years, as some of you know, you tend to build
up on legacy applications, legacy platforms. And lots of custom solutions on
those platforms had been built. So we had sort of a messy
application landscape. And we also have– ever since we’ve
moved to the cloud, we also got these
third-party apps that were sort of
confusing our end users– when do I use this versus that? Microsoft was embedded
in the organization before we moved to G Suite. So a lot of the
questions is, when do I use SharePoint versus
Team Drive or Sites? And so our leadership looked
at this last year, and we said, there is a certain power
in offering our end users a default. And that
default is actually G Suite. So we believe G Suite offers
the right capabilities to make our end users as
productive as possible. But along with G Suite– So the G Suite ++, is really
about these third-party apps that we have also. So we use Smartsheet,
Box, Trello. All of these apps actually
add to that experience, they enhance, and
they meet the gaps that we have just in the
basic Collaboration Suite. So how are we organized to
support this very large, very complex organization? We have a global
IT team oversees that looks at where
is the business going, and what are the enterprise
solutions we need to provide our customers so that they
are not waiting for this and having to do all
this work on themselves. So for example, we are focused
on personalized health care, in the Roche science
infrastructure, ERP, and many cloud capabilities,
even around automation. So that’s something
that global IT provides, those platforms and tools. The functional IT is basically
embedded in the business. They actually have
the closest proximity to what’s going on in
each business division. So for example, our
business functions can be from research,
manufacturing, diagnostics, commercial. So each of these businesses have
their own individual demands, and they have their own
business-critical applications that they work with. And that team actually
sits, and delivers, and drive that global
IT strategy forward. And then, of course,
we wouldn’t be here and be able to do what
we do without hundreds of these knowledge workers
who are both developing, but they’re also
consuming these services. But they are the ones
that are actually building these solutions,
using some of the development platforms we have. And we have a wide spectrum. Given the application
landscape that we have and the complexity of
the business demand, too, we have every– low-code, to medium, to the very
complex apps, a wide spectrum there. And so in the low-code,
we have seen a lot of– because we’ve been on
G Suite for a while. We’ve seen lots and lots
of knowledge workers build app scripts for many,
many different solutions that they want. So for example, Apps Script
comes embedded within G Suite. It gives you the ability to
connect with the G Suite API. So anyone who has
curiosity to solve a problem within their
own group can just pick it up and get started. It offers the integrated
serverless runtime, and it’s no additional cost. So I think this is
something that we have seen grown very organically. We didn’t have to do a whole
lot to support the organization. This is something
people just ran with. In the medium complexity,
we have Apps Script or other web apps
that have evolved to a higher complexity,
where we are seeing the use of GCP and APIs. In fact, we
ourselves, in IT, have built lots of global solutions,
including our employee directory, which
is called Peeps. We have built that
on GCP, leveraging our identity management
systems, HR systems, bringing together the
data so that that Peeps app can be available
both on Chrome as well as on a mobile device. But I think in the last sort
year and a half, two years, we’ve seen a demand for more
intelligent, contextual apps that will reduce the friction
or the barrier of entry to use them. And these apps could be using
some of the cloud technologies like the natural language
processing, machine learning, and AI. We are actually signed
up with Dialogflow, which is part of the
Cloud AI stack on GCP. And we have about 70 digital
assistants and chatbots, either in a PoC or development stage. So there’s huge
interest and a demand from the business in this area. And again, we are
integrating with some of our big third-party systems,
like ServiceNow, Workday, and SAP as well. So today, I actually want to
talk about two use cases, both built with Apps Scripts. And both of these
actually come from our pharma technical business
operations team, which is basically manufacturing. So this team actually has two
manufacturing pilot plants here in South San Francisco. And they really
wanted to have a tool that enabled to do some
sort of workforce planning– so for both technicians
to be able to plan, like, the next weeks and what’s in
the pipeline, and for management to have oversight over
the activities happening in these plants. And so they looked
at– obviously, there are third-party
tools available. There’s a cost associated
with that as well. But given that our
Genentech processes are so customized to the molecules
and the experiments that are being run
in these plants. Just to buy an off-the-shelf
product wouldn’t work. And they could also
have gone to IT. But IT also adds to the
overhead in the sense they need to explain– firstly, get the resource,
explain all their business processes, the roles. And it takes time to
actually deliver it to the pilot plant workers. And so Scott Linnell, who’s
here with us today, the author and the person responsible
for this app script, actually is very much
like some of the knowledge workers in our organization. He saw this problem. And he’s not a
computer science major. He comes from the life
sciences background. He was an intern at
Genentech in 2017, and just dabbled in Apps Script. And along with another
intern, and then later on, as a full-time employee, took
this on and built the app script to address this need. And I think it’s a great
example of what’s possible. You don’t need to wait to
solve a business problem just because you don’t
have IT resources. And again, there’s another
example from the same team, but for a different use case. So there are these
different equipments. There are five different labs
within our manufacturing team. And they have different
equipment based on the roles that the people have. And earlier, it used to be a
very tedious manual process. People would go to the
equipment, sign up on a sheet, like, hey, I want to use
the equipment from 10 to 11 tomorrow– really manual process. And they actually–
this equipment can’t be booked by just anyone. So they’re booked by the role
that you have on the team. And so again, Apps
Script came super handy. Because they could
actually not only see the availability of the
equipment, book the equipment, it’ll show up on
their calendar, there would be an email
sent to remind them, hey, your equipment
is due for return now, and they could also say the
equipment is broken– they’ve used it and it’s not working. They could just schedule
a maintenance right there, through this tool. They have colleagues now,
in Germany, the same team. And they said, we would
like to use this tool, too. And so they’ve localized
that same app script and used it for their German
colleagues and counterparts. Again, a great example
of how empowering your organization and your
knowledge workers to use what’s at their fingertips today. And we’re really proud of
the work that Scott is doing. He even, in fact, ran Apps
Script training for his team there, to help them build more. I want to leave you with
some best practices. Obviously, we’re
not a small company. So some of our best practices
are really centered around how we can scale and support
a very large organization. And the first one is
the enterprise strategy. And this is not just
about seeing technology for technology’s sake. It’s about how can we deliver
platforms and services that actually meet our
business demand. So we look at a
two- to three-year and see how are we positioning
ourselves with the cloud capabilities, with
infrastructure services, application
development services, to enable and
drive that forward? Because the business is
relying on us to do that. And the second thing we
actually really value a lot is this customer experience. So when we think of IT
services, most people just don’t like going to IT. It takes long. You have to open 10 tickets. You have to go here, go there. We try to bundle these services. So we look at what does
an application developer need when they come to us? What does a DevOps person need? What do these
researchers need when they want to quickly
spin up applications? And so we look at how people
are consuming our service, what are they telling about it,
what is their feedback, where can we do better, and
continuously have this cycle with them to improve it. And then the third thing
that we have to drive is the compliance within
all the products, platforms, and services we provide. And this is a proactive, close
collaboration with security, with legal, with
COREMAP, to make sure that anything we
recommend and anything we say, this is
supported by IT, it’s actually complying with Roche
data and privacy standards. So essentially we
are making sure that the heavy lifting
is already done, so that when end users go into
the application landscape, they can actually pick a product
knowing that IT has vetted it, it’s safe to use. The second piece is around
empowering the organization. And this, the first part,
business partnership is essential for us because of
how diverse and geographically dispersed we are. It’s very important to have– we call them IT
business partners. They’re basically
embedded in the business, but they understand
the IT landscape. They can connect the
dots for the business. They can point them
to the right people. They can point them, hey,
you don’t need to build this; there’s already a solution
available for this. So there is this
cross-sharing of ideas, but also solutions
on how business can solve their problem. We also make a very
concerted effort to make sure that
anything that we introduce into the organization,
there’s full transparency on the roadmap, so there
is nothing unexpected or a surprise. So we make sure that we
have our sounding boards, with our stakeholders
and customers internally. We also have user adoption
services regionally, spread across, who are
actually our channels. And they are
communicating new changes that are coming in our
pipeline to all of the users. We also run a lot of pilots. So we’re very– because we want
the organization to be prepared for change, we make
sure that, for example, whether it’s Team Drive,
or it was Hangouts Meet, or they’re a new
docs API, things like that, that are coming. If we open this, run
pilots in our test domain, give early access to developers
so that they are prepared for changes that they need
to make in their applications or in the way they work. And this actually gives us the
early access to their feedback. And we’ve been actually lucky
to have really great partnership with Google to funnel that
feedback back into the product teams so that this feedback
goes there early and often, and they actually know
what doesn’t work for us and what works for us. And the last thing
is around learning. So I think this is also
very critical, especially as technology is changing. There are new
emerging technologies coming, where our business and
our IT is actually ramping up. So we run hackathons. In fact, procurement just had a
Procure-a-thon two weeks back. This is really to say,
let’s bring our top two, three business problems here. Let’s get a team of developers,
UX, business analysts, all of us come together,
and let’s try and solve this in maybe one or two days. And this is a great
way to understand that you’re pushing the
limits of the APIs available, you’re pushing the
limits of how can we address this problem, can
we address this problem, are we too early,
should we then request more feature updates
from the product teams and come back to this later? This really gives us this cycle
of understanding and learning to be prepared to
do it in production. Part about learning is
definitely knowledge sharing. Again, we are huge or heavy
users of Google+ communities. I can tell you that a lot
of our Google+ users rely– in fact, I met Scott through
one of these communities. I just posted something on Apps
Script, and Scott responded. So there are lots
and lots of people that are connecting
with each other, sharing learnings, sharing even
their failures, like, hey, this didn’t work for me, has
anyone else tried this? And so these network communities
are ones where a lot of folks rely on them for learning
and understanding what’s going on in
the organization for specific subjects. And then centers of excellence– we have Roche experts
in specific domains. So for example G Suite app
development, API integration, we now have one on
conversational platforms. So what we do is we
look at the emerging technologies and the
business demand and say, hey, we need a set of
experts on these technologies that are ready to
jump into projects and to help the
business when they need. And so they are at hand to
advise and guide our business as need be. So we’re still
learning, obviously. This is not set in stone. We are learning and
adapting, and we are continuing to do this
to fulfill the need that– basically address what
our patients need next. And with that, I want to
hand it off to Sambit. Thank you. [APPLAUSE] SAMBIT SAMAL: All right. Thank you, Monica. What I’m going to
do is I’m going to talk about the future
of app development, some of the key trends that
at least we see and we hope that you see the same way. So a few things– so if you look at any
productivity platform, everybody provides the
standard mechanism, the same way of sending mail,
calendar, chats, writing docs, receipts, and things like that. But fundamentally, we see three
different market trends or tech trends which is going to
impact this productivity space in next five to 10 years. So what are those three? The first thing that we see
is we have, now, capability to understand the user context. What do I mean by that? So everybody has
a mobile device. So at any point in time,
systems know where you are. And depending on where
you are, the experience can be customized. So that is the context– an example of the context. The second thing that the
systems are good at today is capturing the usage pattern. So what I mean by that
is how you do your work, the systems nor how you
are doing that work. So things can be
customized as per that. For example, if you’re
always offlining something, the systems can know. And based on how and
when you are doing it, we can take actions on that. And the third thing
that happens is, when you go to a
new organization, the way to learn about that
particular organization is you go and ask people. The knowledge in
the organization is there in people’s heads. It’s sort of the
tribal knowledge. Wouldn’t it be better for you
to know in a systemic way? There are some people who
have tried this using sort of structured data analysis. But given the fact that
today we have this knowledge scattered across different
chat exchanges, different email exchanges, different docs, a
way to synthesize that knowledge will become important. And that’s what we’re
calling enterprise knowledge. Using these three,
you can potentially categorize the experiences
that are going to come into three broad categories. I’ve called this as
assistive experience, knowledge visibility,
and process automation. Let’s look at each of these. So this will give you an idea
of what I’m talking about. So if you drive any new
car today, what you can see is there is blind spot
detection in most of the cars. What is that doing? It’s helping you drive better. It’s providing an assistive
capability on driving. You can see the same pattern
emerging in software. So if you look at a chat, and
the moment some chat comes in, it suggests to you some
option based on the context. And why does that help you? Especially on a
mobile device, it helps you give a response
which is relevant. So that is assisting
you in responding. You can see that
if you have used Gmail auto-compose– the
same kind of mechanism. The opportunity here is bring
that to the developer platform so that you can use that
or the knowledge workers can use that to build
assistive experiences. The next thing I’m
going to talk about is this whole idea of
enterprise knowledge. Now, with the
structured data, you can go to your analytics
system and know, for example, who the best customer
is, and is he being spoken to by the best
customer service representative in your organization. Who is the expert in
a particular area? But with enterprise knowledge,
it will be possible for you to, without having any
structured analysis, know who is the expert
and who do we reach out to if we need some help, be
it usual things like 401(k) or anything of that sort. So think about it. When an average worker
spends 20% of the time– if you say that instead
of working for five days, you’re walking for
four days, that’s 20%. Or you can use that day
to do your 20% project. Whichever way you look at
it, that’ll help you do that. The third thing I’m going
to talk about is automation. This use case, all
of us go through. We want to have a discussion,
and we want to have a chat. And what happens
is, before we know, five or 10 email
chats gets exchanged before we set up a meeting. The system recognizes that. So let’s do some
time slots by looking at your calendar
and your ability. And you click– just one click–
and the meeting is set up. Not only that, based
on conversation, maybe it can set up
the agenda, figure out which are there the
documents that are important, and attaches that to
the Calendar invite. All those things will be
possible by automating processes and tasks. So that is the third
big trend you will see. Most of the productivity
improvement and the ensuing developer tools will
capture these three trends. Now to the final section. So what’s new in G Suite? I’m going to talk
about three things. So we are launching a
new Add-Ons platform. Add-Ons has been
there for a long time. But we are going to do
a new Add-Ons platform. What that will help you do is,
instead of driving an add-on for each of the G Suite
apps, you write it once, and it works across all
the different G Suite apps. It will have the user
context, and you can have that customized user context. It will make the
development easier, it will make the
management easier. It’s that uniform experience
across G Suite instead of per host app. The second thing that
we are announcing today is Alpha for data connectors. So what this means
is most of you, as you tried to move
your workload to cloud, you have this hybrid
scenario where you wanted the cloud to work
with your on-prem system. So with this Alpha,
what we are doing is we are integrating Sheets
with the on-prem relational Datastore you have on
your on-prem data center. This could be SQL Server,
this could Oracle, this could be MySQL. So you can have all that
data come in to Sheets and be used in
Sheets, and you can have that hybrid experience. The Third thing that I’m going to
talk about an announce today is what we’re calling G Suite
Marketplace Security Assessment Program. The GSM Marketplace, it
has more than 6,000 apps, as was talked about. It becomes very,
very challenging for people to know
which apps to rely on, which apps not rely on, and
it’s a big challenge for admin. We have partnered with some of
the industry-leading security analysts. And the publisher
of these apps, they can go and have their
apps security assessed. And if they pass the test,
we’ll send them a badge. Then that becomes easy
for the administrator to facilitate an
[INAUDIBLE] buying process. So those are the
three announcements. With that, I’ll
end this session. But your feedback
is super important. It’s a gift for us. So please provide the
feedback, and that will help us improve the system. [MUSIC PLAYING]

How to transfer your business phone number to Microsoft – THR2038


>>>THE MICROPHONE WORKS. AWESOME. WELCOME TO TRANSFERRING PHONE NUMBERS TO MICROSOFT. WHO IS HERE BY ACCIDENT? ONE PERSON. HE’S LEAVING, THAT’S FINE. THIS IS SUPER HARD TO FIND SO I’M HAPPY THAT YOU MADE IT. I WAS SCARED BECAUSE OVER 600 PEOPLE REGISTERED FOR THIS SESSION. MY BASIC MATH TELLS ME YOU ARE NOT 600 SO WE HAVE A SMALL SECTION OF PEOPLE HERE. TODAY WE WILL TALK ABOUT TRANSFERRING YOUR PHONE NUMBERS TO MICROSOFT. WE CHANGED — I’M SURE I’M GOING TO GET SOME QUESTIONS AFTERWARD SO YOU CAN US ALL TO ME THAN. WE WILL TALK ABOUT HOW YOU CAN OVERCOME SOME CHALLENGES AND SOME RULES AND RESPONSIBILITIES. THE MAJOR RESPONSIBILITY IS GOING TO BE YOU, THE PERSON FORWARDING THE NUMBER. I FORGOT TO TELL YOU ABOUT MYSELF. I AM KORNEEL. I AM THE PROGRAM SUPPORT MANAGER AND I KNOW NETWORKING AND A NUMBER OF STUFF. I WILL BE IN THE BOOTH. THOSE ARE INDOORS, THIS IS KIND OF OUTDOORS. IF YOU NEED ANYTHING ABOUT NETWORKING OR PHONE NUMBERS, I’M VERY EASY TO FIND. I’M ALSO PROBABLY THE TALLEST GUY IN THE BUILDING. LET’S DO A QUICK ONE ON ONE. I WAS HALFWAY THROUGH THE PRESENTATION AND GETTING TIRED OF PUTTING ASTERISKS SO WE WILL START OFF WITH CAVEAT 101. ANYTHING THAT HAS TO DO WITH THIS IS EXTREMELY TRICKY. EVERYTHING I’M GOING TO TALK ABOUT SHOULD BE CONSIDERED CAVEATS. JUST BECAUSE I TOLD YOU THAT IT WORKS THIS WAY THAT MIGHT WORK FOR THE FIRST PERSON BUT THE SECOND PERSON MAY HAVE A DIFFERENT EXPERIENCE. THE AMOUNT OF RULES AND REGULATIONS THAT WE HAVE BECAUSE THE WAY THAT IT HAS EVOLVED OVER THE YEARS MEANS THAT IF YOU TALK TO AT&T AND ASK THEM THE SAME QUESTION FROM — AS DELL YOU WILL GET DIFFERENT ANSWERS OF WHAT THEY SHOULD OR SHOULD NOT DOING BECAUSE THEY DON’T KNOW. FOR EVERY REGULATION THERE IS A COUNTER REGULATION. IF THERE IS A REGULATION THAT SAYS YOU ARE REQUIRED TO DO IT IN FOUR WEEKS THERE’S A COUNTER REGULATION THAT SAYS IF YOU DON’T, THAT’S FINE. KEEP THAT IN MIND. FOR ANYONE DOING ANYTHING WITH PSGN, WHEN WE TALK ABOUT NUMBER 14, WHAT IS IT? YOU OWN A BUNCH OF PHONE NUMBERS AND THE CAVEAT IS BECAUSE YOU DON’T ACTUALLY OWN THEM. YOU ARE ALLOWED TO USE THEM FROM SOMEONE ELSE. LET’S SAY YOU WANT TO BRING THEM TO MICROSOFT. PERHAPS– PERHAPS YOU OWN A PHONE NUMBER. YOU WANT TO USE SERVICES IN THE CLOUDS BUT YOU ALREADY HAVE A CONFERENCING NUMBER. AND THEN THERE’S THE SUPER UNLIKELY SCENARIO THAT YOU ARE GOING TO PART WAYS AND THEN YOU REPORT OUT. VERY UNLIKELY. WHERE CAN I DO THAT TODAY? THEORETICALLY YOU CAN IN THESE COUNTRIES. PUERTO RICO CANADA AUSTRALIA, AND YOUR MILEAGE MAY VARY. LET’S TAKE A DEEPER DIVE INTO THIS. WHAT NUMBERS CAN YOU PORT? ESSENTIALLY IS ONE AS THE NUMBER MAKES YOUR PHONE RING YOU CAN PORT THE NUMBER. HOWEVER IF YOU ARE USING A PHONE NUMBER FOR A DATA CONNECTION, WE ALL HAVE MOBILE SIM CARDS , YOU CAN IMPORT THAT NUMBER. BECAUSE I KNEW PEOPLE WOULD CATCH ME ON THAT, YOU CAN PORT THEM, THEY JUST WANT WORK. IT’S A DATA NUMBER, A FAX NUMBER , AND IF YOU ASK US WE CAN TRY AND IT WILL STOP WORKING.>>THE TYPE OF NUMBER REPORTS THAT WE SUPPORT, WE HAVE 104 NUMBERS AND YOU FORWARD 100 NUMBERS TO MICROSOFT. THAT’S THE EASY WAY TO DO IT AND IT’S SUPER EASY. NOW WE DO A PARTIAL ONE AND THIS IS WHERE THE FUN STUFF STARTS. LET’S SAY I WANT TO TRANSFER TWO OF THEM. THIS SHOULD THEORETICALLY WORK IN THE US AND WE HAVE DONE THIS WITH SUCCESS. OTHER MARKETS YOU MAY GET IN TROUBLE SO ALREADY WHEN SOMEONE SAYS MAY BE SUPPORTED, IT SHOULD ALREADY BE ENOUGH TO TELL LET’S GO BACK TO THE FULL ONE AND NOT DO PARTIAL. WE WILL USE THE ACRONYM, IF YOU HAVE 100 PHONE NUMBERS ONE WILL BE YOUR REFERENCE NUMBER FOR YOUR SERVICE PROVIDER. THAT IS YOUR BTM. IF YOU PORT THAT SPECIFIC PHONE NUMBER, THE ONE THAT YOU USE FOR YOUR RECEPTION, IF YOU IMPORT THAT YOUR CURRENT SERVICE PROVIDER GETS CONFUSED BECAUSE THEY HAVE NO ONE TO SEND THE BILL SO THEY NEED A NEW BTM AND GET SUPER CONFUSED. THE COURT ORDERS GO HAYWIRE SO THAT’S GOING TO BE AN INTERESTING EXPERIENCE. ALWAYS TAKE A LOOK AT I’M GOING TO PORT THAT SPECIFIC PHONE NUMBER. IS THAT MY BILLING NUMBER? IF SO EXPECT TROUBLE. IN THE UK, THE UK IS FUN. THE RANGE HOLDER IS THE ORIGINAL SERVICE PROVIDER. THEY ARE ASSIGNED BY THE OFFICE OF COMMUNICATIONS AND THIS OPENS 15 BOOKS OF REGULATIONS. THE SUMMARY OF THIS IS DON’T DO PARTIAL PORTS OR YOU MUST REALLY ENJOY PAIN. THE FULL PORT IS REALLY THE WAY TO GO. IF YOU ARE CURRENTLY WITH OFFICE 365 AND YOU WANT TO CONSOLIDATE INTO ONE TENANT, NO PROBLEM. IT’S GOING TO TAKE A COUPLE OF DAYS BECAUSE WE ESSENTIALLY PORT THEM FROM OURSELVES AND WE LIKE OURSELVES SO THAT’S EASY. IF YOU DO A PROJECT PORT SO SENDING MICROSOFT AN EMAIL AND SAY WE WOULD LIKE YOU TO CREATE A PROJECT OUT OF THIS WHOLE OPERATION THAT WE HAVE, WE CAN HELP YOU WITH THAT AND GUIDE YOU TO THE PROCESS. WE CALL THAT A PROJECT PORT. THERE ARE SOME EMAIL ADDRESSES ASSOCIATED WITH THAT. IF YOU ARE THINKING I’M GOING TO DO THIS AND MULTIPLE SERVICE PROVIDERS WILL BE DIFFICULT TO ME, START A PROJECT PORT. TELL US THAT YOU ARE GOING TO NEED SOME HELP BECAUSE IT’S GOING TO BE FUN. THE KEY CHALLENGES ARE THAT THE REGULATORY BODIES– IT ALL BOILS DOWN TO FOR EVERY REGULATION THERE’S A COUNTER REGULATION. THE OTHER MAIN CHALLENGES THAT PEOPLE ARE SOMETIMES A BIT QUICK IN THE FORGET STUFF. THE PORTING REGULATION IS DIFFERENT. THE LEVEL OF REGULATOR INFLUENCE IS THEORETICALLY VERY HIGH BUT THERE’S NO PUNISHMENT INVOLVED. A SERVICE PROVIDER CAN SAY I’M SUPPOSED TO DO THIS IN THREE WEEKS AND THEN THEY DON’T AND WHEN SAYS YOU SHOULD BE PUNISHED FOR THIS, THE BOOK IS EMPTY. THEY KNOW THERE’S NO PROBLEM IF THEY DON’T DO IT. AS SOON AS YOU WANT TO DO A PORT NOT IN THE BOOKS LIKE A PARTIAL PORT BETWEEN COUNTRIES THERE ARE NO MORE RULES AND THEY ARE ALL GENTLEMEN’S AGREEMENTS WHICH WORKS WELL IN YOU SAY– IF YOU SEE ON 4 APRIL I WANT TO DO ALL MY NUMBERS IN YOUR SERVICE PROVIDER SAYS I WAS THINKING OF TAKING A HOLIDAY THAT DAY. IT’S QUITE AND– INTERESTING. THE PARTIAL PORTS MAY NOT EVEN BE ALLOWED IN YOUR SPECIFIC COUNTRY. YOU’VE PAID FOR THE ENTIRE RANGE AND JUST BECAUSE YOU TAKE A COUPLE OF THE NUMBERS OUT, THE RANGE IS INCOMPLETE AND YOU DON’T APPLY FOR THAT SPECIFIC DISCOUNT OR RANGE ANYMORE AND THE SERVICE PROVIDER MAY NOT HELP YOU WITH IT. THIS IS TURNING OUT TO BE A NUMBER– A POSITIVE START– STORY I REALIZE.>>WE HAVE A LOT OF EXPERIENCE. THIS IS NOT PUNISHMENT FOR THEM. IF YOU WANT TO HAVE REAL FUN THEN YOU START A NUMBER PORT AND TELL THEM IT HAS TO BE DONE QUICKLY. AS SOON AS YOU SAY THAT IT TAKES TWO OR THREE TIMES AS LONG BECAUSE NOW THEY NEED TO ASSIGN SOMEONE THAT MEXICO QUICKLY. SUPERFUND. THERE ARE CASES IN WHICH A NUMBER JUST CANNOT. THERE ARE EXCEPTIONS THAT SERVICE PROVIDERS CAN USE. I HAVEN’T SEEN THEM BUT YOU MUST TAKE THAT INTO ACCOUNT. AS SOON AS YOUR SERVICE PROVIDER PORTS YOU INTO A DIFFERENT SERVICE THEY’VE LOST A CUSTOMER SO IT IS NOT IN THEIR BEST INTEREST TO DO THIS. LET’S BE SUPER CLEAR THAT IN THE END EVERY SERVICE PROVIDER WILL , BUT IT MAY NOT BE THE EXPEDITED WAY THAT YOU ARE LOOKING FOR.>>WHAT’S THE BIGGEST MISTAKE ? BAD ADMINISTRATION. YOU FILL IN A PHONE NUMBER. YOU COMPLETE THIS , SEND IT TO THE SERVICE PROVIDER, AND THEN THE PROVIDER SAYS I KNOW THE NUMBER BUT I DON’T KNOW WHO YOU MEAN SO I’M DONE. IF YOU HAVE ADVANCED FEATURES THIS BLOCKS THEM FROM BEING IMPORTED. IT CAN TAKE SIX WEEKS TO INFORM US. SOME CUSTOMERS ARE SUPER ENTHUSIASTIC ABOUT OUR SERVICE BUT THEY ESSENTIALLY DO ONE PORT ORDER REQUEST AND THEY LIST ALL OF THE RANGES AND WE CANNOT REALLY HANDLE THAT. THEY CALL THEIR EXISTING SERVICE PROVIDER AND SAY I WANT TO QUIT YOU GUYS. THEN THEY DO A PORT ORDER. YOU EFFECTIVELY DON’T ORDERED– ON THE NUMBERS ANYMORE . WE WILL DO ALL OF THE WORK FOR YOU. WHEN YOU FILL IT– FILL THIS AND ASK US TO DO IT. WE’VE DONE THIS BEFORE. WE NEED ONE UNIQUE REQUEST FROM EACH SERVICE PROVIDER. ONLY ONE REQUEST CAN BE HANDLED AT A SINGLE TIME FOR ANY SERVICE PROVIDER. TIMELINES, 7- 14 BUSINESS DAY. IT CAN TAKE UP TO 30 DAYS OR MORE THAN 30 DAYS. IT DEPENDS ON THE COMPLEXITY YOUR AGREEMENTS AND AS SOON AS THE PROCESS IS COMPLETE YOUR SERVICE PROVIDER SAYS I DON’T OWN THE NUMBER AND NOW IT BECOMES A PORT ACTIVATION. AS SOON AS WE KNOW THE NUMBER IS RELEASED WITHIN TWO HOURS IT IS ACTIVE AND EVERYTHING IS FINE. FROM ONE TENANT TO THE OTHER, ONE TO THREE BUSINESS DAYS. IT’S A SIMPLE ADMINISTRATIVE THING AND WE TRY TO DO THIS WITHIN ONE BUSINESS DAY. USUALLY IT IS BETWEEN ONE AND THREE. YOU CAN CLICK PORT NUMBERS UP TO 999 NUMBERS AND WE DO EVERYTHING FOR YOU. IF YOU WANT TO DO A DIFFERENT MARKET YOU NEED A MANUAL REQUEST. YOU NEED TO COMPLETE A FORM AND WE WILL HELP YOU WITH THAT. IF IT’S MORE COMPLEX YOU CAN DO A PROJECT PORT. FOR THE US YOU NEED A CUSTOMER SERVICE RECORD AND 11– A LETTER OF AUTHORIZATION. THEY NEED TO TELL US I’M ALLOWING THIS. I’M OKAY WITH MY PHONE NUMBERS MOVING FROM SERVICE PROVIDER A TO MICROSOFT. THIS IS WHERE MISTAKES HAPPEN. YOU NEED TO VERIFY IF IT CAN BE IMPORTED. YOU CAN SEND AN EMAIL AND DO A PORT NUMBER REQUEST. CAN YOU HELP US? WE WILL HELP YOU.>>PROJECT TIMELINE WE TALKED A LITTLE BIT ABOUT THAT. UP TO 30 DAYS . IF POSSIBLE WE WOULD LIKE TO START A PROJECT AND HELP YOU THROUGHOUT THE ENTIRE PROCESS. IT’S GOING TO BE SMOOTHER AND EASIER THAN YOU DOING 10 PHONE NUMBERS HERE AND 10 PHONE NUMBERS THERE. IT GIVES US LEVERAGE AND HELPS US TO DO THE FULL PORT. IF YOU THINK THIS IS GOING TO BE AN ISSUE DO A PORT PROJECT REQUEST AND WE WILL HELP YOU WITH THAT.>>THE LETTER OF THE– THE LETTER OF AUTHORIZATION, A LOT OF CUSTOMERS FORGET THESE OR THEY USE THE SAME LETTER BECAUSE THEY WERE BUSY COMPLETING IT ANYWAY. TOUGH LUCK. EVERY COUNTRY HAS THEIR OWN LETTER OF AUTHORIZATION. NOT ALL COUNTRIES ALLOW THIS AND THEY NEED TO BE IN CERTAIN STATES. DOUBLE CHECK YOUR REQUEST BECAUSE ONCE WE DO A REQUEST WE USE YOUR INFORMATION. IF IT’S WRONG IT CAN TAKE UP TO 30 DAYS BEFORE THE SERVICE PROVIDER SAYS THAT NUMBER IS WRONG. 30 DAYS LOST. IF YOU ARE EXPECTING TO DO SOMETHING DIFFICULT ASK US FOR HELP . IF YOU TELL THEM FOR WHATEVER REASON WE ARE GOING TO LEAVE YOU AND GO TO MICROSOFT, PLEASE HELP US. IF YOU WORK WITH THEM IT WILL BE EASIER. THEY MAY PROVIDE YOU SOME ASSISTANCE. IF IT’S TIME TO SAY GOODBYE WHY WOULD YOU BE ANGRY AT EACH OTHER? ACKNOWLEDGE THE RISK OF A PROJECT TIMELINE. WE SAY 7 TO 14 BUSINESS DAYS PLAN BUT BE AWARE OF THE FACT THAT THAT THIS IS NOT ALWAYS A SUPER SMOOTH PROCESS. BEFORE YOU GO, I HOPE THAT I AT LEAST GIVE YOU SOME INSIGHT OF HOW THIS WORKS. IT’S A SHORT TIME BUT I HOPE I GAVE YOU SOME INSIGHT. SOME OF THE THINGS YOU NEED TO BE AWARE OF, ROLES AND RESPONSIBILITIES. THE STRONG THING I WANT TO SAY IS THAT THE MAIN RESPONSIBILITY LIES WITH YOU. BE COMPLETE AND VIGILANT. DO YOUR HOMEWORK. BUT THEN THE RESPONSIBILITY FOR HELPING YOU WHEN YOU BUY THE DOMESTIC AND INTERNATIONAL CALLING YOU ARE PAYING FOR US TO HELP YOU WITH THIS. WE ARE THERE TO HELP. PLEASE INVOLVE US AND LET US HELP YOU. WITH THAT, PLEASE EVALUATE THE SESSION. THE FEEDBACK IS IMPORTANT. I’M NOW OVER TIME. AT THE END OF EVERY EVENT WE GET SENT SCORES ANONYMOUSLY AND THEN WE TALK ABOUT HOW WE SHOULD DO BETTER SO PLEASE USE IT. EVERY SINGLE COMMENT AND REACTION OR WHATEVER YOU SAY IS BEING LOOKED AT BY PRESENTERS AND THE PEOPLE THAT ORGANIZE THIS. THANK YOU AND I AM HERE ALL

How Skype for Business on-premises customers can take advantage of Microsoft Teams – BRK3124


>>HELLO, EVERYONE. WE GOOD? EXCELLENT. WELCOME TO THE LAST DAY OF IGNITE. MY NAME IS HEIDI GLOUDEMANS. I’M THE DIRECTOR OF MEETINGS FOR MICROSOFT TEAMS. I’M THRILLED TO BE HERE WITH MY ESTEEMED COLLEAGUE FRANCOIS TO TALK TO YOU ABOUT MEETINGS FIRST WITH MICROSOFT TEAMS. FRANCOIS? >>GOOD MORNING, EVERYONE. THANKS FOR BEING HERE AFTER LAST NIGHT. I HEAR THE BUSES WERE SO LATE PEOPLE HAD TO GO TO BED LATE. I’M FRANCOIS. I’M PART OF THE TEAMS GROUP. I WORK ON MEETINGS FIRST. SO MEETINGS FIRST IS A NEW TERM, AND HEIDI WILL TALK A LITTLE BIT ABOUT IT IN A SHORT WHILE. WHAT I WANT TO DO TODAY FIRST IS TO TELL YOU WHAT WE’RE TRYING TO ACCOMPLISH TODAY. WE’RE TALKING ABOUT AN IN FLIGHT SITUATION. WE’RE TALKING ABOUT INVESTMENTS THAT ARE IN THE PROCESS OF BEING MADE. I’LL DO A LOT OF DEMOS SO YOU SEE IT’S NOT JUST SLIDE WARE. THIS IS SOMETHING WE’RE INVESTING IN, AND WE WANT YOU TO BE AWARE OF IT BECAUSE THIS IS GOING TO BE MEANINGFUL TO YOU PRETTY SOON. TWO THINGS THAT WE’RE INVESTING IN SPECIFICALLY THAT ARE RELEVANT TO YOU, WE WANT TO MAKE SURE THAT, IF YOU ARE SKYPE FOR BUSINESS ON PREM USER, YOU CAN USE TEAMS MEETINGS, AND IN PARTICLE. AND WE WANT TO MAKE SURE THAT, AS YOU DO THAT, YOU HAVE A GREAT USER EXPERIENCE. THOSE ARE THE TWO KEY THINGS THAT WE WOULD LIKE FOR YOU TO TAKE AWAY FROM THE SESSION TODAY. WHICH MEANS THAT THE SESSION IS REALLY AIMED AT IT PROFESSIONALS AND USERS WHO HAVE SKYPE FOR BUSINESS SERVER OR ANOTHER VERSION OF OUR SERVERS. THIS IS FOR YOU IF YOU HAVE AN EXISTING DEPLOYMENT OF SKYPE FOR BUSINESS ON PREM OR ONE OF THE SERVERS. IF YOU’RE NOT IN A POSITION OR PLANNING TO UPGRADE TO TEAMS IMMEDIATELY — WE’D LOVE TO THINK THAT ALL OF YOU WANT TO GO TO TEAMS, BUT SOMETIMES THERE’S A LOT OF DEPENDENCIES OR OPERATIONAL PROCESS AND STEPS AND SO ON AND IT’S NOT POSSIBLE TO GO THAT QUICKLY. IF THAT’S YOU, THEN THIS SESSION ISN’T FOR YOU. AND WHAT WE’D LIKE TO THINK IS YOU WANT TO TAKE ADVANTAGE OF THE BEST IN CLASS MEETINGS OF TEAMS ENTERPRISE. AND HEIDI WILL TALK ABOUT THAT. IF YOU’RE NOT IN THAT CATEGORY, MAYBE THERE’S A BETTER SESSION FOR YOU SOMEWHERE ELSE. IF YOU’RE STAYING HERE, I’M ASSUMING YOU’RE AN ON PREM OR HYBRID CUSTOMER. AND THE REASON THIS IS NEEDED OR THOSE INVESTMENTS ARE NEEDED IS THAT, UNTIL NOW, YOU COULDN’T REALLY DISSOCIATE TEAMS MEETINGS FROM UPGRADING TO TEAMS AS A SKYPE FOR BUSINESS SERVER USER. IF YOU ORGANIZED A TEAMS MEETING AS A SKYPE FOR BUSINESS SERVER USERS, YOU WOULD NOT HAVE PSTN DIAL-IN CONFERENCING. YOUR USERS COULD NOT DIAL-IN INTO THE MEETING. THE USER EXPERIENCE THAT WOULD HAVE RESULTED WOULD HAVE BEEN DISJOINTED BECAUSE SKYPE FOR BUSINESS AND TEAMS DIDN’T KNOW EACH OTHER EXISTED AND DID NOT PLAY WELL TOGETHER. AND LAST THERE WAS NO REAL FRAMEWORK AND TOOLS FOR THE ADMINS TO MANAGE THAT. THIS IS WHAT WE’RE GOING TO BE SHOWING YOU OVER THE NEXT FEW MINUTES. >>SO YOU MAY HAVE HEARD US TALK A LITTLE BIT THIS WEEK ABOUT MICROSOFT TEAMS. MAYBE JUST A LITTLE BIT? THERE’S OBVIOUSLY A TON OF INVESTMENT AND EXCITEMENT AROUND BUILDING ON TOP OF THIS NEW DALITIES, BUT MEETINGS, OF COURSE, BEING SUPER IMPORTANT. WHEN WE THINK ABOUT WHAT WE’RE TRYING TO ACCOMPLISH WITH MICROSOFT TEAMS MEETINGS AND REALLY WHY WE’RE HERE IS THAT WE BELIEVE WE’RE CREATING THIS NEXT-GEN RAGS OF EXPERIENCES, REALLY GROUNDED BY THREE CORE PILLARS. THE FIRST BEING MEET ANYWHERE. THIS CONTINUED COMMITMENT TO ENSURE THAT WHETHER YOU’RE ON WINDOWS, MAC, MOBILE, IN A ROOM, ON A GROUP DEVICE, THAT YOU’RE HAVING A BEST IN CLASS EXPERIENCE; THAT REGARDLESS OF THE TYPE OF MEETING THAT YOU’RE HAVING — SPONTANEOUS, RECURRING, FORMAL, ONE TO MANY, YOU’VE GOT A GOOD EXPERIENCE. REGARDLESS OF WHAT PARTICIPANTS MAY BE PART OF THE MEETING, WHETHER THEY’RE INTERNAL, EXTERNAL, OR BROAD — SO THIS IDEA THAT WE REALLY ARE EXTENDING AND OPENING OUR ARMS FOR TEAMS MEETINGS TO EVERYONE. THE NEXT IS INTELLIGENCE. SO YOU’VE HEARD FROM EVERYBODY FROM SATYA ALL THE WAY DOWN, CONTINUED INVESTMENTS TO ENSURE THAT WE’RE ENABLING PEOPLE TO DO MORE. DOING MORE ISN’T ALWAYS A TECHNOLOGY PROBLEM, BUT HELPING PEOPLE WITH TECHNOLOGY TAKES AWAY SOME OF THE FRICTION TO GET WORK DONE. SOME OF THE INVESTMENTS THAT WE’VE MADE IN TEAMS ARE AROUND THIS CONCEPT OF A LIFE CYCLE PRIOR TO THE MEETING, YOU CAN COMMUNICATE AND COLLABORATE. DURING THE MEETING, YOU CAN GET DECISIONS DONE QUICKER. AFTER THE MEETING, THERE’S A PLACE FOR YOU TO GO AND ACCESS THINGS LIKE MEETING NOTES, ACTION ITEMS, AND SO FORTH. SO YOU DON’T HAVE TO HAVE THE SAME MEETING FIVE DIFFERENT TIMES TO DRIVE A SINGLE DECISION, AND THAT ULTIMATELY SAVES US TIME. AND THEN, OF COURSE, CONTINUING TO ADD THOSE ADDITIONAL INTELLIGENT INVESTMENTS TO SAVE YOU TIME THROUGHOUT THE MEETING LIFE CYCLE. AND THEN LAST BUT CERTAINLY NOT LEAST, SOMETHING WE TAKE VERY SERIOUSLY IS MEETING WITH COMPLEMENTS. WHEN USERS JOIN A MEETING, IT’S THE EQUIVALENT OF GOING ON STAGE. I WANT TO ENSURE THAT EVERY TIME I JOIN THAT MEETING, THAT I’M SHOWN IN THE BEST LIGHT POSSIBLE, AND END USERS, THEY WANT TO FEEL CONFIDENT IN THE MEETING SOLUTION THAT THEY’RE UTILIZING. WE DO THAT BY HAVING THINGS LIKE INTELLIGENT DIAGNOSTICS AT THE USER LEVEL. HEY, YOU’RE MUTED. MAYBE YOU SHOULD UNMUTE YOURSELF. JUST LITTLE THINGS LIKE THAT, DOWN TO THE ADMIN IT LEVEL, BEING ABLE TO DO RICH TELEMETRY, ANALYTICS, ET CETERA. WE’VE GOT A WORLDWIDE INFRASTRUCTURE. WE TALKED ABOUT IN OUR SESSION EARLIER THIS WEEK AND JUST NOW EARLIER WITH A LIVE EVENT SESSION, THE GLOBAL INFRASTRUCTURE, THE LOCAL EGRESS POINTS FOR YOU TO GET INTO THE MEETING INFRASTRUCTURE AS QUICKLY AS POSSIBLE AND THEN BACK CALLING THROUGH OUR MASSIVE INFRASTRUCTURE OF DARK FIBER. AND THEN, OF COURSE, BUILT ON TOP OF SECURITY AND COMPLIANCE, ALL THAT WE’RE KNOWN AND LOVE WITH TEAMS. ENTERPRISE GRADE MEETING EXPERIENCES, HELPING USERS GET THINGS DONE, MORE RELIABLE, BETTER QUALITY. AND ESSENTIALLY BEING ABLE TO TAKE SOME OF THE WORRIES OFF OF YOUR SHOULDERS SO THAT YOU CAN MOVE FORWARD AND GET WORK DONE. I’M ASSUMING MOST PEOPLE HAVE SEEN THESE SLIDES THROUGHOUT THE COURSE OF THE WEEK. ONE OTHER THING WE LIKE TO CALL OUT IS, OF COURSE, FROM A MEETING JOIN EXPERIENCE, WE WANT TO BE SURE THAT PEOPLE HAVE A BEST IN CLASS EXPERIENCE, FROM THE ECOSYSTEM OF NOT ONLY CLOUD BUT ALSO DEVICES, WE CAN OPTIMIZE FOR MANY DIFFERENT SCENARIOS AND FORM FACTORS. THE LEAST COMMON DENOMINATOR FOR MEETINGS IS ALWAYS AUDIO CONFERENCING. SO WE BUILT THIS GLOBAL NETWORK OF AUDIO CONFERENCING INFRASTRUCTURE. FOR MICROSOFT TEAMS, WE’RE USING SOME OF WHAT WE CREATED FOR SKYPE FOR BUSINESS. BEING ABLE TO OFFER 90 COUNTRIES OF DIAL-IN. BEING ABLE TO DO THINGS LIKE CALL ME BACK IN A MEETING, AND, OF COURSE, SUPPORTING MULTIPLE LANGUAGES AND DIE THIS IS AGAIN A VALUE PROPOSITION ASSOCIATED WITH TEAMS MEETINGS. THEN IT BECOMES A QUESTION, FOR THOSE OF YOU IN THE ROOM ON THIS UC JOURNEY WITH US. AND FRANCOIS AND I HAVE BEEN ON THIS UC JOURNEY AS WELL. BACK TO 2002. >>2003. >>YEAH, WE’VE BEEN THERE WITH YOU, AND HE WITH WANT TO MAKE SURE YOU CAN TAKE ADVANTAGE OF ALL THESE EXCITING INVESTMENTS, ALL THIS VISION, BUT WE ALSO RECOGNIZE THAT YOU CAN’T NECESSARILY MOVE AT THE PACE THAT ALLOWS YOU TO TAKE ADVANTAGE OF EVERYTHING TOMORROW. SO WE’RE PLEASED TO ANNOUNCE MEETINGS FIRST. MEETINGS FIRST IS A CONFIGURATION THAT ALLOWS YOUR ON PREMISES HOME USERS TO TAKE ADVANTAGE OF TEAMS MEETINGS. IT’S A COMBINATION OF A SERVICE CONFIGURATION AS WELL AS ORCHESTRATION AT THE CLIENT LEVEL. WE REALLY THINK THAT USERS WILL BE ENTHUSIASTIC ABOUT HAVING A MODERN MEETINGS EXPERIENCE WHILE STILL USING SKYPE FOR BUSINESS FOR CORE CALLING AND CHAT. WE’RE REALLY EXCITED ABOUT THE INVESTMENTS WE’RE MAKING TO ENSURE WE HAVE A GREAT END USER EXPERIENCE, THAT FROM AN IT PERSPECTIVE YOU HAVE ALL THE CONTROLS YOU NEED TO FEEL CONFIDENT IN THE SOLUTION, BUT NOTHING SAYS BELIEVABILITY LIKE SHOWING IT. SO I’M GOING TO HAND OVER TO FRANCOIS TO GIVE YOU A GLIMPSE INTO WHAT OUR INITIAL VISION FOR THIS EXPERIENCE IS GOING TO LOOK LIKE. LIKE. >>THANK YOU, HEIDI. VERY GOOD. THIS IS THE DESKTOP OF A USER, AND THAT’S A USER COMING FROM SKYPE FOR BUSINESS ON PREM. SO THIS IS A SKYPE FOR BUSINESS ON PREM CLIENT HERE. I COULD PROVE IT TO YOU IF NEEDED. AND THAT USER ALSO HAS TEAMS SIDE BY SIDE. SORRY FOR THE RESOLUTION. IT’S KIND OF MAKING THINGS CRAMMED. THAT USER RUNS BOTH CLIENTS. HOWEVER, WHEN THAT USER RUNS BOTH CLIENTS, THERE’S NO OVERLAP OF MODALITIES BETWEEN THE TWO CLIENTS. SKYPE IS GOING TO BE USED FOR THE PURPOSE OF I.M. AND CALLING, ENTERPRISE VOICE AS WELL, AND PRESENCE. AND WE’RE GOING TO USE TEAMS FOR MEETINGS AND FOR TEAMS AND CHANNELS AS WELL. SO IF YOU LOOK AT IT HERE, WE ACTUALLY DON’T HAVE THE CHAT TAB AND THE CALLING TAB. THIS ENABLES A LITTLE BIT SIMPLER INTRODUCTION OF TEAMS INTO YOUR ORGANIZATION. YOU COULD ALSO POTENTIALLY TURN THE TEAMS AND CHANNELS OFF IF THAT’S SOMETHING THAT’S IMPORTANT TO YOU. SO YOU COULD MAKE IT SOMETHING CENTERED ON MEETINGS. AND ESSENTIALLY HAVE SOME SORT OF PURE PLAY TYPE OF APPROACH. BUT WE’RE DOING THIS WITH INTELLIGENCE BETWEEN THE TWO CLIENTS WITH ORCHESTRATION BETWEEN THE TWO CLIENTS. SO WHAT I’M GOING TO SHOW YOU IS A FEW THINGS. HOW TO SCHEDULE A MEETING. FOR EXAMPLE HERE, YOU CAN SEE THAT I DO HAVE A PLUG-IN. IT JUST HAPPENS TO BE A LITTLE BIT DARKER BLUE AS OPPOSED TO LIGHTER BLUE. AS THE USER, IT’S JUST CHANGE THAT ONE PLUG-IN, BUT THE ACTION THAT I’M GOING TO TAKE TO CREATE A MEETING EXACTLY THE SAME ONE, CAN GO IN HERE, CLICK NEW TEAMS MEETINGS. I’M GOING TO INVITE FOLKS. OH, DID I LOSE MY MICROPHONE? NO, I WAS PROBABLY CROUCHING. I CAN PUT SOME CONTENT AND WHATEVER, AND HERE WE GO. WE’RE GOING TO TRY THIS IN REALTIME. YOU CAN TELL THE MEETING’S HERE. ACTUALLY, IF I’M USED TO THINGS SUCH AS LOOKING AT MY MEETINGS IN SKYPE, THE TEAMS MEETING IS HERE AS WELL. SO I CAN STILL JOIN IT HERE IF THAT’S WHAT I WAS USED TO DOING IN SKYPE. OR IF I GO TO TEAMS, REFRESHING, HERE’S THE TEST MEETING. SO I CAN JOIN FROM HERE. GOING TO JOIN WITH AUDIO OFF — ACTUALLY, I JOINED WITH AUDIO, BUT I’M GOING TO MUTE EVERYTHING. F LET’S SEE IF THIS WANTS TO — I HAVE A BUNCH OF DIFFERENT CLIENTS THAT HOPEFULLY WE CAN JOIN FROM . THIS IS A TEAMS PHONE IN CASE YOU HAVE NOT SEEN THOSE BEFORE. I JUST JOINED A MEETING WITH ONE TOUCH FROM IT. >>LAZLO, YOU’RE IN THE LOBBY. >>I NEED TO ADMIT LAZLO BECAUSE LAZLO DIALED IN. ACTUALLY, I DON’T KNOW IF LAZLO DIALED IN. OH, LAZLO JOINED US HIMSELF. THAT’S WHY. OKAY, THAT’S WHY. AND WE HAVE THIS PHONE HERE. WE SHOULD HAVE A FEW DIAL-IN PARTICIPANTS AS WELL. IF YOU WANT TO DIAL IN TO SHOW IT CAN BE DONE, HERE’S THE MEETING INFORMATION THAT SHOWS THE DIAL-IN COORDINATES. YOU’RE WELCOME TO TRY. SO THAT’S ONE OF THE THINGS WE CAN DO, CREATE A MEETING SUPER SIMPLY. THERE’S SOME OTHER THINGS THAT WE’RE GOING TO SHOW IN THREE OTHER DEMOS A LITTLE BIT LATER. MEANWHILE, WHAT I’M GOING TO DO IS GO BACK TO THE SLIDE DECK, SINCE APPARENTLY WE DON’T HAVE DIAL-IN PEOPLE. ONE THING WE WANTED TO SHOW YOU IS THE EASE OF DIALING IN, AS WELL AS THE EASE OF JOINING FROM A MOBILE DEVICE WITH ONE CLICK. APPARENTLY, SOME OF MY DEMO PEOPLE ARE NOT HERE. OKAY. >>THANK YOU, SIR. WE WILL PAY YOU LATER.>>SO ONE OF THE THINGS THAT IS VERY CRITICAL, IF YOU HAVE A MEETING CENTRIC VIEW OF TEAMS, IS THAT WE PROVIDE THE BEST MEETINGS EXPERIENCE TO OUR USERS. SO WE’RE INVESTING INTO A VERY SIGNIFICANT PIECE OF WORK TO MAKE SURE THE MEETINGS EXPENSE IS GOING TO BE A VERY, VERY RICH ONE, BOTH IN MEETINGS, BUT ALSO PRE AND POST MEETINGS. I’M GOING TO GIVE YOU A LITTLE BIT OF A PREVIEW OF THAT. THIS IS WORK IF PROGRESS, SUBJECT TO CHANGE A LITTLE BIT. AS I SHOWED BEFORE, WE DO HAVE A VIEW OF THAT LEFT RAIL THAT DOESN’T INCLUDE THE CHAT AND CALLING TABS. SO VERY STREAMLINED. AND WE REALLY EMPHASIZE THE FULL MEETING LIFE CYCLE EXPERIENCE. PRIOR TO THE MEETING, YOU CAN ACTUALLY HAVE A DISCUSSION ABOUT THE GOALS. YOU CAN SHARE THE POWERPOINT THAT’S GOING TO BE PRESENTED OR WHATEVER. IF IT’S AN RECURRING MEETING, YOUR PREVIOUS POST MEETING EXPERIENCE, AND, OF COURSE, AFTER THE MEETING YOU MIGHT HAVE A RECORDING THERE. I DIDN’T SHOW RECORDING. PROBABLY SHOULD HAVE. YOU MIGHT HAVE A RECORDING. YOU MIGHT HAVE TRANSCRIPTION. YOU MIGHT HAVE NOTES FROM THE MEETING AND SO ON. THIS VERSION WILL DELIVER ALL OF THE VALUE WITHOUT ANY LIMITATIONS OF TEAMS MEETINGS. THIS IS A CONCEPTUAL VIEW, A LITTLE BIT MORE THAN A CONCEPTUAL VIEW, BUT A PRIMARY VIEW OF THE MEETINGS EXPANSE WE WANT TO DELIVER, WITH RICH AGENDA VIEW AND WITH CONTENT, MEETING CENTRIC VIEW, THE ABILITY TO FIND ALL OF THOSE THINGS THAT PERTAIN TO A MEETING AT ONE GLANCE, EITHER FROM THE AGENDA VIEW OR FROM THE RECENT VIEW. ONE OF THE THINGS THAT WE’RE PAYING ATTENTION TO IS THE USER EXPERIENCE AS THEY GO FROM SKYPE MEETINGS TO TEAMS MEETINGS. SO ONE OF THE THINGS THAT WE WANT TO DO IS TO ACCOMPANY THEM ACROSS THAT. A FEW DAYS BEFORE, THEY’LL BE SET TO GO TO TEAMS MEETINGS. YOU’LL HAVE THE OPTION TO SEND THEM A NOTIFICATION IN THE SKYPE FOR BUSINESS CLIENT, SAYING YOUR MEETINGS WILL GO TO TEAMS. IF THEY WANT, THERE WILL BE A BUTTON THAT SAYS LEARN MORE, GO READ SOME OF THE NOTATIONS OR SEE SOME DEMO OR VIDEOS, WHATEVER. AT THE TIME OF THE CHANGE, THEY WILL ACTUALLY SEE ANOTHER NOTIFICATION OF SKYPE FOR BUSINESS CLIENT WITH LINK TO START TEAMS, AND IN TEAMS WHAT THEY’LL SEE IS THEIR MEETINGS AVAILABLE. MEETINGS THAT WERE ON SKYPE WILL NOW BE AVAILABLE IN TEAMS, AT LEAST IF YOU SO DECIDE. THEY’RE PLUGGING IN OUTLOOK WILL BE REPLACED FROM THE SKYPE PLUG-IN TO THE TEAMS PLUG-IN. SO IT’S INTENDED TO BE EXTREMELY SMOOTH AND WELL MANAGED. WHAT I’M GOING TO DO IS TRY AND DEMO THE MEETING CONVERSION EXPERIENCE. >>I NEED TO CHANGE USERS.>>SO ESSENTIALLY WHAT YOU’RE GOING TO BE SHOWING IS YOU’VE GOT AN EXISTING MEETING CURRENTLY SET TO THE USER, AND THEIR ACCOUNT ON PREMISES. THERE’S A STEP AS AN IT ADMIN WHICH ENABLES YOU TO TRANSFORP THOSE MEETINGS FROM THE JOIN URL POINTING TO ON PREMISES ENVIRONMENT, AND INSTEAD UPDATING THOSE MEETING INVITES. >>THIS IS ABSOLUTELY CORRECT WITH THE CAVEAT WHAT I’M GOING TO SHOW IS A USER SITE TOOL. OUR PLAN IS TO TWO APPROACHES TO THIS. IF THE IT ADMIN DECIDES THEY WANT TO MIGRATE THE USERS, THE MEETINGS FOR THE USERS, THEY’LL BE ABLE TO DO THAT IN THE BACKGROUND. BUT THERE COULD BE SITUATIONS WHERE FOR WHATEVER REASON IT’S ACTUALLY NOT APPROPRIATE, AND IF THAT’S THE CASE, WHAT WE WILL DO IS WE’LL PROVIDE A TOOL TO THE USER TO DO THE CONVERSION THEMSELVES. THAT TOOL, INCIDENTALLY, IT’S NOT ON TOPIC FOR RIGHT NOW, BUT IT WOULD ALSO WORK FOR ONLINE MEETINGS. THIS IS A MEETING SERIES. IT’S A RECURRING MEETING. I’M GOING TO OPEN THE ENTIRE SERIES. BY THE WAY, IN THE SLIDE DECK, IF YOU CONSULT IT, YOU’LL FIND THOSE DEMOS SIDE BY SIDE. THIS IS FOR PURPOSE OF THE DEMO, SO THAT USER HAS THE TWO PLUG-INS JUST BECAUSE IT WILL BE EASIER TO DEMO. BUT IT WOULD BE THE SAME, OF COURSE, IF YOU ONLY HAD ONE PLUG IN AND YOU WERE ON THAT CONFIGURATION I SHOWED BEFORE. THIS IS A SKYPE MEETING, AND WHAT I’M DOING IS I’M CLICKING ON THE TEAMS MEETING PLUG-IN, AND IT SAYS, ARE YOU SURE YOU WANT TO CONVERT? I AM SURE, ABSOLUTELY. BINGO, THAT WAS QUICK. CONVERTED THE RECURRING MEETING INTO A TEAMS MEETING. NOW I SET IT. SORRY. IF I GO HERE, YOU CAN TELL THAT IT SHOULD BE SUPER QUICK. THIS MEETING WILL BE CONVERTED, AND FOR SOME REASON DOESN’T SHOW IT YET. MAYBE SOME SLOWNESS IN EXCHANGE. BUT IF I JOIN IT, I WILL JOIN IT AS A TEAMS MEETING. I’M NOT GOING TO BELABOR THE POINT TOO MUCH. CLEARLY, THAT SKYPE RECURRING SERIES OF MEETINGS WAS CONVERTED TO A TEAMS MEETING. GOING BACK TO FIVE. THAT’S COOL, NO? GOOD. OKAY. SOME OF THE OTHER THINGS THAT ARE IMPORTANT TO MAKE SURE THAT THE CLIENTS ON THE DESKTOP PLAY WELL TOGETHER. THERE’S MANY SOLUTIONS FOR MEETINGS OUT THERE. SOME OF THEM PRETTY GOOD, THAT YOU COULD DECIDE TO USE INSTEAD OF SKYPE FOR BUSINESS MEETINGS ON PREM WHILE YOU KEEP SKYPE FOR CALLING. AND WE’RE VERY AWARE OF THAT. WE THINK TEAMS MEETINGS ARE AT LEAST AS GOOD, BUT IN ADDITION WHAT WE’RE GOING TO PROVIDE YOU IS SOMETHING THAT’S VERY UNIQUE, WHICH IS THAT ABILITY OF SKYPE IN TEAMS TO BE AWARE OF EACH OTHER AND COORDINATE WHAT THEY DO, WHICH IS UNIQUE. SO A FEW THINGS THAT YOU’LL BE ABLE TO DO. ONE IS, IF YOU’RE IN A TEAM MEETING AND A CALL COMES IN SKYPE, I’M IN A TEAMS MEETING AND YOU CALL ME, DON’T PAY ATTENTION TO PRESENCE OR WHATEVER, YEAH? >>I WOULD NEVER DO THAT. >>OH, NO. WELL, AS I PICK UP MY TEAMS MEETING WILL GO ON HOLD BECAUSE THAT WILL BE PARTICULARLY ANNOYING, MAYBE EVEN SHAMEFUL IF I STARTED TALKING TO YOU AND EVERYBODY YOU HEARD ON THE MEETING. IF YOU HAVE ONE HEADSET AND TWO CLIENTS, HOW DO THE TWO CLIENTS KNOW — HOW DOES THE HEADSET KNOW WHICH OF THE CLIENTS YOU’RE TALKING TO? SO WE’RE DOING AN INVESTMENT RIGHT NOW THAT WILL ENABLE THE USB DEVICE TO BE MANAGED AND CONTROLLED SIMULTANEOUSLY BY THE TWO CLIENTS. IF YOU’RE IN A MEETING, YOU WANT TO MUTE, IT WILL MUTE THE MEETING. IF A CALL COMES IN AND YOU PRESS HOOK, IT WILL PICK UP THE CALL AND PLACE THE MEETING ON HOLD. PRETTY NICE LITTLE THINGS. PRESENCE, YOU’RE PRESENTING FULL SCREEN IN A MEETING THAT WANTS TO BE A TEAMS MEETING. CAN YOU RECEIVE A CALL? WELL, YOU’D SET UP IN THE PAST DO NOT DISTURB IF YOU’RE FULL SCREEN IN SKYPE. WE INTEND TO MAKE SURE THAT IS OBSERVED EVEN THOUGH YOU’RE PRESENTING IN TEAMS. SO THESE ARE THINGS THAT ARE VERY DIFFERENTIATING THAT YOU WILL NOT FIND IN SOLUTIONS THAT ARE NOT COORDINATED THAT DO NOT HAVE THAT BETTER TOGETHER APPROACH. I’M GOING TO TRY TO DO A DEMO OF THIS AS WELL. AND WHERE DO I DO THAT? SO WE NEED TO CHANGE USERS ON THE FLY HERE. SORRY. TAKES A LITTLE BIT OF TIME. AND WE HAVE PEOPLE IN MEETING HERE. I APOLOGIZE FOR THE LITTLE TIME IT TAKES. >>PAY NO ATTENTION TO THE MAN BEHIND THE CURTAIN. >>THIS IS YOUR OPPORTUNITY. >>EXCELLENT. >>SO WHAT YOU SEE HERE IS I HAVE MEETING GOING ON, AND I’M STARTING ANOTHER CLIENT. SO I’M GOING TO BE ABLE TO CALL INTO THIS USER AND PUT THE MEETING ON HOLD. NEXT TIME I’LL MAKE SURE MY TWIN IS HERE TOO. SO WHAT’S GOING TO HAPPEN, AS THE CALL IS GOING TO COME IN, IF I PICK IT UP, IT WILL PUT MY TEAMS MEETING ON HOLD. IF I UNHOLD THE MEETING, IT WILL PUT MY CALL ON HOLD. THANK YOU, MICROSOFT. THAT DIDN’T GO SO WELL. >>IT’S ALL RIGHT. MACHINES LOCK. WHAT’S INTERESTING IS WE HAVE A LOT OF CUSTOMER THAT’S WE TALK TO — I’M SURE YOU PARTICIPATE IN SOME OF THE TRANSITION CONVERSATIONS THAT FRANCOIS AND B.J. HAVE FACILITATED, BUT A LOT OF OUR CUSTOMERS REALLY ARE MEETINGS. >>SO I’M PICKING UP THE CALL, MEETING WENT ON HOLD. IF I UNHOLD THE MEETING, THE CALL WENT ON HOLD. SO YOU HAVE THIS BIT ALL TOGETHER THING. A LITTLE BIT COMPLICATED TO DEMO. AT LEAST IT WORKED. THANK YOU. [APPLAUSE] SORRY, YOU WERE SAYING? >>NO, NO, NO, I THINK THAT, WHEN WE THINK THROUGH — WE STARTED HAVING THESE CONVERSATIONS WITH OUR CUSTOMERS OVER THE LAST YEAR AND A HALF OF, HEY, HERE’S OUR VISION FOR WHERE WE WANT TO GO FOR COMMUNICATIONS, AND THE INEVITABLE QUESTION BECAME WHAT DO I DO FIRST? HENCE WHY WE HAVE DECIDED TO CALL THIS CONFIGURATION MEETINGS FIRST. PEOPLE WERE ACTUALLY ASKING US, HEY, MICROSOFT, WHAT DO YOU THINK WE SHOULD DO TO GO MAKE THIS REAL FOR OUR CUSTOMERS? IT’S FEEDBACK FROM PEOPLE LIKE YOU THAT REALLY DROVE US IN THIS DIRECTION. >>THANK YOU. SO WHAT YOU’VE SEEN IS BETTER TOGETHER, MEETING HOLD ON INCOMING CALL, AND YOU’LL HAVE SIMILAR — BETTER TO GET OUR STORIES USING MY HEAD SET, PRESENCE, ET CETERA. SO WHAT DOES THIS MEAN FOR THE ADMIN? FIRST, WHAT ARE THE PREREQUISITES FOR THIS? GREAT NEWS, THEY ARE NOT PARTICULARLY COMPLEX. OF COURSE, WE HAVE THE SAME PREREQUISITE THAT’S TEAMS HAS, SO YOU NEED TO HAVE AD SYNC, THE APPROPRIATE CREDENTIALS FROM SKYPE FOR BUSINESS NEED TO BE DUPLICATED. SKYPE FOR BUSINESS HYBRID TOPOLOGY IS NOT REQUIRED AT THE START. IT’S CERTAINLY A GOOD IDEA, BUT IT’S NOT REQUIRED TO GET STARTED. IT WILL BE REQUIRED FOR SPECIFIC ELEMENTS, IN PARTICULAR, IF YOU WANT TO DO MEETINGS MIGRATION FROM THE SERVICE POINT OF VIEW. IF YOU HAVE INTERRUPT SITUATIONS OR SOME POLICIES WILL REQUIRE THAT TO BE APPLIED GENERALLY, BUT AT THE BASE, YOU CAN GET STARTED WITHOUT IT. OTHERWISE, IT’S EXACTLY THE SAME REQUIREMENTS, WHETHER IT’S A CHANGE APPOINTMENTED, KINDS OF THINGS AS TEAMS STAND ALONE. FROM A SERVER POINT OF VIEW, THE GOOD NEWS IS YOU DON’T HAVE TO UPGRADE YOUR SERVER FOR THIS. TO GET A STORY LIKE I SHOWED YOU WILL REQUIRE NEW CLIENTS, RELATIVELY RECENT CLIENTS. BUT FROM A SERVER POINT OF VIEW, YOU WILL NOT HAVE TO UPGRADE YOUR SERVERS. IN TERMS OF WHAT YOU NEED FROM THE POINT OF VIEW OF LICENSING AND PUBLISHING OF THE USER, YOUR USER REMAINS ON SKYPE ON PREM WITH WHATEVER LICENSING YOU HAVE THERE. AND YOU’RE GOING TO NEED A TEAMS LICENSE AND YOUR VIDEOCONFERENCING LICENSE FOR YOUR TEAMS IN THE CLOUD. YOU CAN HAVE MORE OF THAT IF YOU WANT, BUT THAT’S THE BASE. YOU PROVISION YOUR USERS USING POWERSHELL OR THE MODERN PORTAL, TEAMS ADMIN PORTAL, AND I’M GOING TO DEMO THAT IN A SECOND. AND THEN ONCE THAT’S DONE, YOU HAVE THE ABILITY TO MANAGE YOUR USERS AS IS DEMONSTRATED IN MANY OF THE OTHER SESSIONS, AND I’LL SHOW YOU A FEW OF THOSE THINGS AS WELL, IN PARTICULAR FROM THE POINT OF VIEW OF CALL QUALITY MANAGEMENT. CALL QUALITY MANAGEMENT FOR TEAMS MEETINGS IS SECOND TO NONE, AND YOU’RE GOING TO SEE SOME OF THAT. THERE WAS ACTUALLY A SESSION AT 12:30. I THINK IT’S 3169, THAT TALKS SPECIFICALLY ABOUT THAT. LET’S SEE IF I CAN DO ONE MORE OF THOSE HIGH FLYING ACTS, DIFFERENT MACHINE. SO THIS IS USUALLY YOUR M365 ADMIN PORTAL. WHAT I’M GOING TO DO IS TAKE A USER. AND I’M GOING TO PROVISION THAT USER. LET’S START WITH GETTING A QUICK WITH WHAT THE USER’S CURRENT SITUATION IS. SO THIS IS THE TEAMS ADMIN PORTAL. LET’S SWITCH QUICKLY TO THE TEAMS ADMIN PORTAL. WE’RE MOVING KIND OF SLOW. SO THIS USER DOESN’T HAVE MUCH IN TERMS OF HOW TO ASSIGN THINGS. THERE’S NO CONFERENCING CAPABILITIES. THERE’S NO POLICIES, NOT MUCH, YEAH? SO WHAT I’M GOING TO DO IS I’M GOING TO GO ASSIGN A CONFERENCING LICENSE TO THAT USER. HAPPENS TO HAVE E5 HERE. E5 IS NOT REQUIRED. E3 IS FINE. >>WITH THE CONFERENCING ADD-IN.>>AND THE CONFERENCING ADD-IN THAT’S HERE. SO I’VE ADDED THAT CONFERENCING ADD-IN. NOW IT TAKES A LITTLE BIT OF TIME TO PROPAGATE THROUGH THE SYSTEM, SO I MIGHT HAVE TO CHEAT AND GO LOOK AT ANOTHER USER. I’M GOING TO SEE HOW QUICKLY IT HAPPENS, BUT WITH THE SLOW NETWORK, IT MAY OR MAY NOT BE AN OPTION. I HAVE ASSIGNED THE CONFERENCING LICENSE. AND I’M ALSO GOING TO CHANGE A FEW POLICIES HERE. THERE’S A LITTLE BIT OF MAGIC BEHIND THE MIRROR HERE. BEHIND THE CURTAIN. THE MODE, THE UPGRADE MODE THAT IS DESCRIBING THE CONFIGURATION THAT YOU SAW IS CALLED SW IS TEAMS COLLAB AND MEETINGS, AND IT’S ASSIGNED IN POWERSHELL BECAUSE I DON’T QUITE HAVE IT IN THE GRAPHICAL INTERFACE. I’M NOT GOING TO ASSIGN IT FOR YOU NOW, BUT YOU CAN SEE IT’S THERE. AND THAT MODE, THAT UPGRADE MODE IS REALLY WHAT’S GOING TO GOVERN THE BEHAVIOR, TOGETHER WITH ANOTHER POLICY WE CALL THE APP PERMISSIONS POLICY, WHICH I’M ALSO NOT GOING TO SET RIGHT NOW. I’M GOING TO PRETEND THAT I’M SETTING IT BY INSTEAD SETTING THE MESSAGING POLICY TO CHAT OFF. IN PRACTICE, YOU CAN MOCK-UP THE SITUATION TODAY WITH OTHER POLICIES, AND IN Q4 WE’RE GOING TO INTRODUCE THE TEAMS PERMISSION POLICY THAT WILL BE ABLE TO HAVE THE FULL USER EXPERIENCE WITH ONE SWITCH INSTEAD OF MULTIPLE SWITCHES. >>WHAT’S REALLY EXCITING ABOUT THIS IS THIS ISN’T JUST US DREAMING THIS UP. WE’VE GOT A LOT OF CUSTOMERS DOING THIS ALREADY. >>PRETTY COOL, YEAH? >>AND WE’LL TALK ABOUT THAT MORE IN A MOMENT. >>THE POLICY WAS ASSIGNED. I’M GOING TO SWITCH THE USER JUST FOR SIMPLICITY. THIS IS A USER THAT WAS CONFIGURED IN ADVANCE, AND YOU CAN SEE I HAVE THE CONFERENCING INFORMATION HERE. AND THE TEAMS UPGRADE POLICIES ARE ALSO THE SAME AND THE POLICIES, THE SI POLICIES WILL ALSO BE THE RIGHT ONES. SO THIS USER I’M GOING TO SHOW YOU RIGHT NOW HAS THE FULL EXPERIENCE THERE. THE OTHER THING THAT WE CAN LOOK AT IS CALL QUALITY AND CALL HISTORY. AS THE ADMIN, YOU HAVE THE ABILITY TO UNDERSTAND IF YOUR USERS HAVE A GOOD EXPERIENCE OR NOT. THAT’S GOING TO BE SHOWN HERE. SO THIS IS ALL THE USER NEEDS. FOR EXAMPLE, THIS CONFERENCE CALL HERE WAS FIVE PARTICIPANTS THAT LASTED 20 MINUTES. AND IF I WANT TO DIVE A LITTLE BIT INTO WHAT THAT DID, I HAVE THE VIEW OF ALL THE END POINTS THAT JOINED, THE CALL QUALITY IS PRETTY GOOD, AND SO ON. ANY QUESTIONS ON THIS? NO? SO ESSENTIALLY, AS THE ADMIN, YOU HAVE THE ABILITY TO PUBLISH YOUR NEW USERS, TO MANAGE THEM FROM THE POINT OF VIEW OF THE POLICIES, TO SEE THEIR USAGE, AND TO SEE THE QUALITY OF THAT USAGE. EITHER AT THE USER LEVEL OR AT THE SYSTEMIC LEVEL. SO NOW WHAT WE’RE GOING TO DO IS SWITCH GEARS A LITTLE BIT AND TELL YOU WHERE WE ARE IN THIS PROCESS. WE ARE AT THE POINT OF RUNNING A TECHNOLOGY ADOPTION PROGRAM, WHICH MEANS THAT WE HAVE A SELLING GROUP OF CUSTOMERS THAT WORK WITH US, THAT ARE STARTING TO EXPANSE THIS, AND PROGRESSIVELY WE’RE ADDING CAPABILITIES AND USER EXPERIENCE ELEMENTS. SO WE’VE BEEN RUNNING THIS FOR TWO MONTHS. IT’S GOING TO CONTINUE RUNNING FOR A PERIOD OF TIME. YOU SEE SOME OF THE NAMES WE HAVE HERE. KERIM WAS HERE, IS RUNNING THE TECH PROGRAM. AND IT’S MY PLEASURE TO ACKNOWLEDGE SOME OF THE GREAT CUSTOMERS WE HAVE ON TAP. WE HAVE MORE THAN THIS, BUT THESE ARE THE ONES WHO WERE KIND ENOUGH TO LET US SHARE THEIR LOGO. AND IT’S ALSO MY PLEASURE TO WELCOME BILL TO THE STAGE. BILL IS ONE OF OUR TOP CUSTOMERS, HAS BEEN WITH US ON THE PROGRAM FOR ABOUT 2 1/2 MONTHS, SOMETHING LIKE THIS. >>IT’S BEEN ABOUT 2 1/2 MONTHS. [APPLAUSE] >>PLEASURE TO SEE BILL. THANK YOU. YOU WANT TO JOIN US? >>OH, OKAY. I’LL JOIN THE PARTY. >>SO, BILL, YOU’VE BEEN RUNNING THIS FOR A PERIOD OF TIME. CAN YOU TELL US ALITTLE BIT ABOUT, FIRST, WHERE YOU’RE COMING FROM FROM A SKYPE POINT OF VIEW. >>FROM A SKYPE POINT OF VIEW, WE’RE STILL ON PREM. WE STARTED ABOUT SEVEN MONTHS AGO, AS FAR AS GETTING OUR LICENSING AND EVERYTHING. AND ONCE WE GOT OUR LICENSING SET, WE WANTED TO START MIGRATING EVERYBODY UP INTO THE CLOUD AS PRETTY MUCH AS QUICK AS POSSIBLE. ONE OF THE THINGS THAT WE WERE LACKING ON THE TEAMS IS THAT PEOPLE WANTED THAT VOICE CAPABILITY TO BE ABLE TO CALL IN TO THE MEETINGS, AND IT WAS VERY DISAPPOINTING BECAUSE, AS SOON AS WE STARTED MIGRATING, WE PUSHED EVERYBODY WITH EVERYTHING ALL AT ONE TIME BECAUSE WE WANT THE ADOPTION RATE TO PICK UP VERY FAST. WE DIDN’T WANT TO WAIT UNTIL THE LAST MINUTE TO START SAYING, ALL RIGHT, HERE’S THIS FUNCTION. YOU’VE GOT 30 DAYS TO CARRY IT. >>SO YOU HAVE WHICH VERSION? >>RIGHT NOW WE’RE STILL ON LYNC 2013. >>2013. WHICH SHOWS THAT THIS CAN BE DONE WITH OLDER VERSIONS OF SERVERS. SO YOU HAVE QUITE A FEW TEAMS ACTIVE USERS, DON’T YOU? >>CORRECT. WE’VE GOT CLOSE TO 31,000 THAT’S ON OUR SYSTEM. >>SO ON THE PROGRAM ITSELF, AFTER TWO MONTHS OR SO, HOW MANY USERS DO YOU HAVE? I THINK LAST TIME WE CHECKED IN, IT WAS ABOUT 1,000.>>NO. ACTUALLY AS OF LAST NIGHT, WE PROBABLY PUSHED OVER 2,000 BECAUSE WE HAD SOME MIGRATIONS LAST NIGHT. >>SO YOU HAVE CUSTOMERS AT 2,000 USERS, I THINK THAT’S QUITE IMPRESSIVE. [APPLAUSE] AND HOW IS THE USER EXPERIENCE AT THIS POINT? >>IT’S ACTUALLY BEEN PRETTY DECENT. I HAVEN’T HAD ANY REALLY COMPLAINTS OTHER THAN MAYBE A FEW CUSTOMERS THAT ACTUALLY HAD PROBLEMS IN THE AREAS THEY WERE TRYING TO CALL IN. A LOT OF KIOSs, BUT FOR THE MOST PART, THE ACTUAL FUNCTIONALITY HAS BEEN GREAT. FROM THE ENTERPRISE STANDPOINT THROUGH OUR NETWORK, IT’S BEEN GREAT. WE HAVEN’T HAD ANY ISSUES. >>THAT’S FANTASTIC. ANY OTHER COMMENTS OR QUESTIONS?>>WHAT’S THE FEEDBACK BEEN ON THIS NEW MEETINGS EXPERIENCE? OBVIOUSLY, IT’S DIFFERENT. SO HOW DO USERS ADOPT TO THIS NEW WAY OF WORKING? >>AS ONE PERSON SETS UP A MEETING, IT KIND OF GROWS TO THE NEXT ONE, AND EVENTUALLY YOU START GETTING FOUR, FIVE, SIX. SO IN OUR ADOPTION PROGRAM, WHAT WE DID IS WE BASICALLY SAID, IF YOU WANT TO SIGN UP FOR IT, YOU CAN SIGN UP FOR IT, AND WE’LL GO AHEAD AND ENABLE YOU AS IT COMES IN. THAT’S HOW COME OUR NUMBERS HAVE BEEN GROWING PRETTY FAST BECAUSE IT’S LIKE A NEW TOY. SOMEBODY GETS A HOLD OF IT, AND THEY’RE LIKE, OH, THIS IS GREAT. LET ME TRY IT. AND THEN THEY GET LIKE EIGHT PEOPLE ON A MEETING, AND THE NEXT THING YOU KNOW, IT JUST GROWS AND GROWS AND GROWS. >>FANTASTIC. SO WHAT I’M GOING TO DO NOW IS I’M GOING TO — SORRY, I HAVE ONE MORE SLIDE. PLEASE STAY WITH US, BILL. JUST VERY QUICKLY. SO YOU HAVE MORE ON TAP. WE’RE VERY INTERESTED IN HAVING MORE CUSTOMERS JOIN US IN THE TAB. THE CALL TO ACTION IS PRETTY CLEAR. CLICK THAT LINK AND APPLY IF YOU’RE INTERESTED. WE REALLY THINK THIS IS A GREAT WAY FOR YOUR USERS TO DO MORE THINGS IN TEAMS. TO BE FRANK, SOME CUSTOMERS ARE CHALLENGED BY YOUR USERS SAYING WE WANT BETTER MEETINGS. IF THAT’S THE CASE, THAT’S A GREAT APPROACH. NO NEED TO LOOK ELSEWHERE. AND WITH THIS, I WANT TO THANK YOU VERY MUCH FOR THE TIME, AND WE’LL TAKE QUESTIONS. PLEASE COME TO THE MICROPHONE.>>COME ON DOWN. HE GOT THERE FIRST, SIR. >>I HAVE TWO SHORT QUESTIONS. ONE IS SO IT’S REALLY, IF YOU HAVE ONE HEADSET OR ONE DEVICE, THE DEVICE IS SWITCHED THROUGH THE APPLICATION EVEN IF SKYPE CLIENT AND TEAMS CLIENT START AT THE SAMETIME? >>THAT IS CORRECT, YES. IN THIS MODE, SPECIFICALLY IN THIS MODE, WE’RE GOING TO MAKE SURE THAT WE HAVE ORCHESTRATION BETWEEN THE TWO CLIENTS SO THAT THERE IS ONLY ONE HEAD SET, ONE USB DEVICE, AND IT KNOWS WHICH OF THE CLIENTS IT SHOULD BE LISTENING TO. >>SECOND SHORT QUESTION IS IS THERE AN OPTION TO USE DIRECT ROUTING TO THE TEAMS ENVIRONMENT TO BRING YOUR OWN NUMBERS? BECAUSE WE ARE VERY BIG CUSTOMERS, AND PUTTING 100,000 GUYS ON A CONFERENCING LICENSE IS NOT SO CHEAP. IF THEY ALREADY HAVE THEIR CONNECTIVITY, IS THERE ANY PLANS IN THAT AREA? >>THIS IS NOT SOMETHING THAT’S AVAILABLE AT THIS TIME. YOUR FEEDBACK IS INTERESTING AND IMPORTANT TO US. CAN YOU TELL ME WHICH COMPANY YOU’RE WITH? >>WE ARE A PROVIDER OF THOSE SERVICES. MY COMPANY IS DAYTECH, BUT WE PROVIDE A LOT OF SERVICES FOR VERY LARGE COMPANIES. SO IT’S A REQUEST FROM THE CUSTOMERS ALL THE TIME. >>I WOULD APPRECIATE THE OPPORTUNITY TO CHAT WITH YOU AT SOME LATER POINT IF YOU DON’T MIND, MAYBE AFTER THE SESSION. >>THE FUNCTIONALITY ALLOWING FOR — >>I KNOW IT’S LOW. >>THE FUNCTIONALITY ALLOWING FOR THE INTER-OP WITH THE USB HEAD DEVICES, IS THAT IN THE PRODUCT NOW OR COMING? >>IT’S COMING. >>IS THERE A DATE? >>WE’RE NOT COMMUNICATING DATES AS PART OF THIS SESSION, BUT CLEARLY, IF WE ARE SHOWING SOMETHING HERE, IT’S BECAUSE WE’RE ACTIVELY WORKING ON IT. IT’S SOMETHING THAT, IF YOU JOIN THE TAP, THAT’S SOMETHING WE CAN TELL YOU ABOUT FROM A PRECISE POINT OF VIEW. >>IF IT BECOMES AVAILABLE IN GCC AND THE DOD AND OTHER SOVEREIGN CLOUDS, WILL THAT FUNCTION BE AVAILABLE AS WELL IN THOSE CLOUDS? >>IT SHOULD. I DON’T KNOW WE HAVE FORMALIZED A PLAN, BUT IT SHOULD. >>AND IF WE’RE CURRENTLY EMPLOYED ON PREM WITH BBX DEVICES AND BETTER TOGETHER OVER ETHERNET, WILL THIS HELP THAT EXPERIENCE? >>I’VE NOT — LET’S CHAT AFTERWARDS HERE. >>BETTER TOGETHER WITH THE CLIENT FOR SKYPE FOR BUSINESS? WE’LL HAVE TO TALK LATER. >>I’M NOT SURE THAT’S IN SCOPE FOR NOW. BUT THAT’S SOMETHING WE NEED TO THINK ABOUT.>>IF YOU MIGRATE THE EXISTING SKYPE FOR BUSINESS MEETINGS, SO IF ANYBODY HAS THE ABILITY TO BE THE LEADER, DOES THAT CARRY OVER AS WELL? >>AT THIS POINT, IT DOES NOT. AND IN PART, THAT’S BECAUSE WE DON’T YET HAVE EXACTLY THE SAME STRUCTURE OR SAME GRANULARITY, BUT THAT’S CERTAINLY SOMETHING THAT OVER TIME WOULD BE CONSIDERED.>>FOR THE INTER-OP WITH THE CLIENT, I WAS WONDERING WITH CLIENT AND MICROSOFT TEAMS, COULD YOU CLARIFY WHAT CLIENT YOU NEED FOR SKYPE FOR BUSINESS. IS IT THE O365? >>WHAT WE TYPICALLY DO IS WE START WITH PUTTING THOSE FEATURES IN THE CLICK TO RUN AND PROPAGATES. WE WOULD EXPECT IS DOES THE SAME. I’M NOT SURE IF IT WOULD BE BACK PORTED. ALL THOSE VERSIONS OF THE CLIENT HAVE NOT DETERMINED YET.>>AND NO UPDATES FOR THE SERVER? >>NO UPDATES REQUIRED FOR THE SERVER. >>GREAT, THANKS. >>SORRY. ONE SMALL CAVEAT. IT’S POSSIBLE, IN ORDER TO PROVIDE SIMILAR CAPABILITIES FOR MAC, WE MAY NEED AN UPDATE FOR THE SERVER. THAT WOULD BE A UPDATE.>>WHEN YOU UPGRADE THE MEETING FROM SKYPE TO MEETING, DID IT PRESERVE THE MEETING I.D.? >>THE MEETING I.D. AS IN THE SPECIFIC DIAL-IN OR THE CODE? >>THE DIAL-IN. THE DIAL-UP. I THINK THE PHONE NUMBER DID CHANGE — >>YES, THE MEETING I.D. WOULD BE DIFFERENT AS WELL. IT’S A DIFFERENT SYSTEM. >>OKAY, THAK.>>WITH THE INTERFACE YOU SHOWED, YOU REMOVED THE CHAT FROM TEAMS. INTERESTINGLY, I WOULD PREFER TO KEEP CHAT IN TEAMS BECAUSE SCREEN SHARING DOESN’T WORK IN SKYPE FOR BUSINESS FOR ABOUT 20 OF OUR USERS. IT JUST BOMBS OUT REGULARLY, AND WE HAVE TO RESTART THE CLIENT, AND TEAMS CONSISTENTLY WORKS. SO I’D LOVE TO HAVE THE TEAMS, THE MEETING INTEGRATION, BUT KEEP CHAT. UNLESS YOU CAN GET — AND WE TEND TO FIND THAT THE PEOPLE WITH MONITORS — >>DID YOU ATTEND THE SESSION THAT B.J. AND I DID — WAS IT WEDNESDAY AT 2:30. THAT SESSION SPECIFICALLY FOCUSED ON THESE TYPES OF QUESTIONS AND ASPECTS. I WOULD RECOMMEND YOU WATCH THE RECORDING ON THAT. YOU CAN ABSOLUTELY DO WHAT YOU’RE DESCRIBING. IT’S A DIFFERENT USER EXPERIENCE, AND IT WILL BE OPTIMIZED. WHAT YOU DESCRIBED MAY NOT BE THERE BECAUSE AT THAT POINT THERE’S OVERLAP BETWEEN THE TWO CLIENTS. WE DON’T HAVE THE ABILITY TO BE AS DETAILED IN TERMS OF WHICH PRESENCE TO SHOW AND SO ON, THAT TYPE OF THING. IT’S AN OPTION YOU WOULD HAVE AS WELL. THERE’S NOTHING WRONG WITH TRYING THAT. IT’S JUST A DIFFERENT USER EXPERIENCE ALL TOGETHER. AGAIN, THAT SESSION IS PROBABLY SOMETHING YOU WANT TO REFER TO. >>ALSO, IF YOU WERE JUST ANSWERING THE GENTLEMAN’S QUESTION ABOUT MAC OS. WE HAVE SEVERAL MAC OS USERS, SO THAT WOULD BE IMPORTANT FOR US TO HAVE THAT. >>MAC OS IS PART OF THE SCOPE THAT WE’RE WORKING ON THIS. TYPICALLY IS A LITTLE BIT MORE COMPLICATED BECAUSE THERE’S MORE DEPENDENCIES, BUT WE ABSOLUTELY INTEND TO HAVE THOSE SAME THINGS EVENTUALLY. >>ON THE SKYPE FOR BUSINESS SIDE, JUST TO BE CLEAR. ON THE TEAMS SIDE, THINGS GET A LOT EASIER BECAUSE OF THE SHARED — >>WEB SERVER. EXACTLY, BOOM. >>SO FIRST, THANK YOU. JUST THANK YOU. YOU TOOK SOMETHING THAT WAS LITERALLY IMPOSSIBLE AND MADE IT SOMEWHAT POSSIBLE, SO THANK YOU. SO FROM A USE CASE PERSPECTIVE, DO YOU CONSIDER THIS MEETINGS FIRST AS A WAY TO INTRODUCE TEAMS OVERALL, OR WOULD YOU RECOMMEND THERE BE SOME AMOUNT OF TEAMS CLIENT AND WORKING WITH TEAMS ADOPTION DISCUSSION BEFORE YOU START BRINGING IN THE MEETINGS PIECE? BEFORE WE’RE FULL ENTERPRISE VOICE AND SKYPE, AND EVERYBODY LOVES THAT, AND WE HAVE NO TEAMS YET. SO IT’S LIKE — I MEAN, THIS IS HUGE IN TERMS OF BRIDGING THAT GAP, BUT IS THIS STEP 1, OR IS THIS STEP LIKE 1.5? >>I DON’T THINK THAT — SO THIS IS A TECHNOLOGY CONFIGURATION. I DON’T THINK YOU GET THE LUXURY OF SKIPPING SOME OF THE OTHER UP FRONT WORK? LIKE KARANA AND SOME OF HER PEERS HAVE SHOWED THIS WEEK WE RECOMMEND FINDING A USE CASE AND HELPING YOUR USERS FIGURE OUT HOW TO TRANSFORM THE WAY OF WORKING. THAT BEING SAID, IF YOU’RE GOING TO GO HORIZONTAL FOR A WORKLOAD, MEETINGS IS THE PLACE TO START. >>RIGHT, YEAH. >>AGREE WITH THIS AND ADD ONE MORE COMMENT FROM A TECHNICAL POINT OF VIEW. IT MAY TAKE A LITTLE BIT OF TIME TO ENSURE READINESS FOR MEETINGS FROM THE POINT OF VIEW OF NETWORK READINESS AND SO ON IN OTHER ASPECTS. SO IF YOU WILL DELAY TEAMS UNTIL ALL OF THAT IS THERE — TEAMS IS MEETINGS READY — YOU MIGHT LOSE OUT ON OPPORTUNITY TO DO ADOPTION ON OTHERS. SO ONE OF THE THINGS, AGAIN, REFERRING BACK TO THAT SESSION WE DID ON WEDNESDAY AT 2:30, THAT WE SUGGEST YOU MIGHT START WITH ANOTHER CONFIGURATION, WHICH WE CALL SIB WITH TEAMS COLLAB ONLY. AT THAT POINT, YOU WILL NOT HAVE THE ABILITY TO ORGANIZE YOUR MEETINGS IN TEAMS YET, BUT YOU WOULD BE INTRODUCING TEAMS WITH A SMALLER PARAMETER, SO IT SIMPLIFIES THE CHANGE MANAGEMENT AND SO ON, WITH NO OVERLAP ON WHAT’S IN SKYPE, JUST GIVING PEOPLE THE COLLABORATION. IF YOU WANT TO DO THAT, WHICH YOU CAN SINCE YOU HAVE NOT RESTARTED, THAT WOULD BE THE FIRST STEP, AND THEN 1.5 INDEED WOULD BE ADDING THE MEETINGS AFTER THAT. ONCE YOU HAVE NETWORK READINESS, DOCUMENTATION, WHATEVER IT IS. >>PERFECT. THANK YOU. WE HAVE TIME, I THINK, FOR ONE MORE. >>DO WE GET ONE MORE? YES. >>I HAVE A QUESTION. IS IT AN ABSOLUTE MANDATORY TO ASSIGN ALL USERS THE AUDIO CONFERENCING LICENSE? OR CAN WE HAVE A SUBSET WITH THE LICENSE AND OTHERS NOT? >>SO IN ORDER TO HAVE THE PSN DIAL-IN CONFERENCING MEETINGS ORGANIZED BY ME, I MUST HAVE THAT LICENSE, BUT YOU HAVE THE CHOICE AS TO WHICH USERS YOU ASSIGN THE LICENSE. >>AND YOU DON’T HAVE TO HAVE AUDIO CONFERENCING. >>MAYBE I MISUNDERSTOOD. I THOUGHT IT WAS AN ABSOLUTE REQUIREMENT. >>NO, IT’S A REQUIREMENT TO HAVE THE FULL STORY, BUT YOU’RE ABSOLUTELY RIGHT. THANK YOU FOR POINTING THAT OUT.>>EXCELLENT. >>THANK YOU, BILL. THAT’S GREAT. >>BILL, THANK YOU SO MUCH.

Drive Digital Transformation through Apps in Microsoft Teams – BRK2453


>>>HELLO, EVERYONE. WE’RE GOING TO GET STARTED. WELCOME TO THE DRIVE DIGITAL TRANSFORMATION THROUGH APPS IN TEAMS. I LEAD THE TOP FOUR DEVELOPER MARKETING FOR MICROSOFT. I’M GOING TO JUMP INTO THIS, BECAUSE WE HAVE GOT A LOT OF AWESOME STUFF TO SHOW YOU GUYS TODAY. WE’VE GOT FOUR PCs FOR A BUNCH OF GREAT DEMOS TO SHOW YOU. WE’LL BRING UP SAIK AS WELL AS CUSTOMERS TO MAKE THIS REAL. LET ME GIVE YOU A LITTLE HEADS-UP WHAT TO EXPECT TODAY. WE FIRST WANT TO GIVE YOU A BIT OF WHY YOU’RE HERE. I UNDERSTAND THE VALUE OF EVERY ORGANIZATION CAN GET FROM THE MICROSOFT TEAM’S PLATFORM. WHICH IS CORE TO BUILDING APPS IF THAT WASN’T CLEAR. AND THE WHOLE POINT OF THIS SESSION. WE’LL SHOW YOU HOW TO INTEGRATE APPS INTO YOUR WORK FLOW. HOW YOUR PEERS, AGAIN, WE’VE HAD CUSTOMERS, GE COMING UP TODAY TO SHOW YOU HOW THEY’RE DOING THIS IN THEIR ORGANIZATIONS. WE DON’T WANT YOU TO JUST TAKE OUR WORD FOR IT. THEN WE’LL REVIEW UPCOMING CAPABILITY. SOME NEW STUFF WE JUST ANNOUNCED ON MONDAY SO YOU CAN SEE IT WITH SINGLE WIRE. AND THEN FINALLY, HOW DO YOU GET STARTED. WHAT’S THE NEXT STEP ONCE YOU LEAVE THIS SESSION. WITH THAT — MAN, I FORGOT THE BEST PART OF THIS SLIDE. DANG IT. DO YOU WANT TO SEE IT AGAIN? THANK YOU. ALL RIGHT. SO, FORGIVE ME, BECAUSE I AM A MARKETER TECHNICALLY, AND IT’S CLICHE TO START WITH THIS QUOTE HERE. IF YOU’RE NOT FAMILIAR WITH THIS, IN A BOOK LAST YEAR, NOW, I’LL GET TO WHAT I THINK IT LITERALLY MEANS IN A SECOND. BUT I THINK IT’S ACTUALLY VERY RELEVANT TO US HERE IN THE ROOM, WHEN THEY’RE SAYING WE JOINED HERE TOGETHER. ALL OF US, WORKING TO DELIVER TO OUR CUSTOMERS, WHETHER THAT’S INTERNAL OR EXTERNAL, GREAT TECHNOLOGY EXPERIENCES SO THEY CANNOT ONLY GET THEIR JOBS DONE BETTER, BUT SO THEY CAN ACHIEVE GREAT THINGS. RIGHT? I THINK EVERYBODY IN THE ROOM IS ONBOARD WITH THAT. BUT WHAT I THINK HE ALSO LITERALLY MEANT IS AT OUR CORE, MICROSOFT IS A PLATFORM COMPANY. IT’S A COMMUNITY OF DEVELOPERS THAT ARE BUILDING ON TOP OF IT. AND I THINK THIS IS SO IMPORTANT, BECAUSE WE NEED TO CONTINUE TO GIVE YOU THE TOOLS AND THE TECHNOLOGY TO EVOLVE VERY QUICKLY, BECAUSE THE MODERN WORKPLACE THAT WE KEEP TALKING ABOUT IS EVOLVING VERY, VERY RAPIDLY. I’M NOT GOING TO GO THROUGH THESE SLIDES AND STATS, BECAUSE YOU’VE PROBABLY SEEN THESE A MILLION TIMES. I WOULD BE SURPRISED IF YOU’RE IN THIS ROOM AND DON’T REALIZE THAT THE WORLD IS MORE MOBILE AND WE HAVE MULTI-GENERATIONAL WORK FORCE. BUT THERE’S A STORY WE DON’T NECESSARILY TELL, ALL TECHNOLOGY THAT WE ARE DELIVERING TO OUR CUSTOMERS, WHETHER THEY’RE INTERNAL OR EXTERNAL, IS INCREDIBLE. IT REALLY ALLOWS US TO COMMUNICATE ACROSS BOUNDARIES. THE TRUTH IS, THERE’S ALSO A LOT OF COMPLEXITY IN THIS MODERN WORKPLACE TODAY. ALL RIGHT? WE’VE BEEN LISTENING TO YOU. WE’VE GOT A BUNCH OF RESEARCH SUPPORT, A BUNCH OF DATA, BUT MOST IMPORTANTLY WE LISTEN TO YOU EVERY TIME YOU COME TO REDMOND. WE RAN A REPORT RECENTLY, AND WE HAD PRETTY INTERESTING STATS COME OUT OF THAT. I’LL LET YOU GUYS READ THAT. BUT I THINK THE TWO MOST IMPORTANT ARE THE FIRST ONE, WHICH IS THAT IN ENTERPRISE ORGANIZATIONS, THE AVERAGE PERCENTAGE OF TIME THAT A KNOWLEDGE WORKER SPENDS SEARCHING FOR INFORMATION IS ABOUT 20. ONE-FIFTH OF THEIR DAY IS JUST SPENT SEARCHING FOR INFORMATION. AND THEN ALMOST 60 OF ENTERPRISE MANAGERS FEEL LIKE THEY’RE MISSING OUT ON CRITICAL INFORMATION BECAUSE OF THE INFORMATIONAL OVERLOAD. DOES THAT RESONATE WITH ANYONE IN HERE? YEAH. I SEE HANDS THERE. I THINK YOU’RE LYING IF YOU’RE NOT RAISING YOUR HAND. BUT THIS IS A GREAT SEGWAY INTO, WE’VE BEEN LISTENING. AGAIN, WE BUILT A PRODUCT 18 MONTHS AGO CALLED MICROSOFT TEAMS THAT WE WANTED TO DELIVER TO BRIDGE THAT COMPLEXITY IN THE WORKPLACE. I’M NOT GOING TO SAY IT HAPPENS OVERNIGHT, BUT WHAT WE WANT TO TALK TO YOU TODAY IS ABOUT THE CORE OF THE MICROSOFT TEAMS. ACTUALLY THE PLATFORM. THAT’S WHERE YOU DELIVER AND UNLEASH THIS REAL CAPABILITY OF WHAT IS AVAILABLE IN MICROSOFT TEAMS. I WANT TO PUT CLARITY TO WHAT IS THAT. WE’LL SHOW YOU WHAT IT LOOKS LIKE. AND WE’LL SHOW YOU SOME OF OUR CUSTOMERS AND PARTNERS MAKING IT REAL TODAY. SO WE’VE BEEN HEARING FROM YOU, WE’VE BEEN LISTENING, AND THE PLATFORM, WE’VE BEEN TOYING WITH THIS, BUT THERE ARE THREE THINGS THAT KEEP COMING OUT WHEN WE’RE TALKING ABOUT AND THE EVOLUTION OF THESE THINGS. IT’S ABOUT CREATING SIMPLICITY, MAKE YOUR APPS WORK FOR YOU AND TAILORING YOUR TEAMWORK. WHAT DOES THAT MEAN, CREATING SIMPLICITY IS CONTEXT SWITCHING. THIS IS A HUGE VALUE FOR OUR TEAMS. GETTING RID OF THAT TOOL SPRAWL WE TALK ABOUT, WHERE WE NEED TO SWITCH BETWEEN A MILLION DIFFERENT APPLICATIONS EVERY SINGLE DAY JUST TO GET OUR WORK DONE. IT’S EXHAUSTING. ALSO, HOW DO YOU ACTUALLY REDUCE THAT INFORMATION OVERLOAD. I’LL SHOW YOU THAT IN A SECOND WHEN I DEMO IN A LITTLE BIT. IT’S CREATING SIMPLICITY FOR THE WORKPLACE. JUST TO CLARIFY, THIS IS INHERENTLY BUILT INTO THE TEAM’S PLATFORM ON DAY ONE WHEN YOU DOWNLOAD THE APPLICATION. IT’S TOOLS AND APPLICATIONS THAT ARE BUILT INTO THE APP. NOW, PHASE TWO, TIER TWO, IS WHERE IT GETS REALLY INTERESTING. NOW, IT MAY SOUND SIMILAR TO THE ONE I JUST SAID AS I’M SAYING INFUSING YOUR WORKPLACE WITH THE TOOLS AND DATA THAT YOU LOVE, BUT THIS IS NOT JUST ABOUT MICROSOFT. PRODUCTIVITY IS NOT OWNED BY MICROSOFT. WHAT WE MEAN BY THIS IS HOW DO YOU TAKE ONE SINGLE APPLICATION AND BRING IN THE INTERNAL APPS, TOOLS AND SERVICES THAT YOU’RE USING EVERY SINGLE DAY, WE CALL THESE LINE OF BUSINESS APPS, HOW DO YOU TAKE THE THIRD-PARTY TOOLS THAT YOU KNOW AND LOVE, AND FOR THE I.T. PROFESSIONALS, HOW DO YOU MANAGE THAT ENTIRE EXPERIENCE BETTER. GOING BACK TO THE PLATFORM, THE DELIVERY TO PROVIDE A BETTER EXPERIENCE FOR END USERS. I’M GOING TO SKIP THE SLIDES. WE HAVE A TON TO DO TODAY. IF IT WASN’T CLEAR, I’LL SHOW YOU IN A SECOND, WHEN WE TALK ABOUT THE THIRD-PARTY APPLICATIONS, WE HAVE OVER 200 THAT ARE SITTING IN THE PLATFORM TODAY, INSIDE OF THE STORE. I’LL SHOW YOU WHAT IT LOOKS LIKE, BECAUSE I’M ACTUALLY GOING TO SHOW YOU MY TEAM’S ENVIRONMENT. BUT 200 APPLICATIONS GROWING RAPIDLY. IF YOU’VE SEEN THIS SLIDE BEFORE, WE’VE ALREADY ADDED QUITE A FEW. THERE’S A FEW FROM THE LAST END THAT I’VE GIVEN YOU A SNEAK PEEK THAT WILL BE LAUNCHING LATER THIS WEEK. BUT GREAT OPPORTUNITY TO REALLY ALLOW YOU TO MEET YOUR PEOPLE WHERE THEY ARE. WE KNOW THEIR SHADOW I.T. IS ALL OVER YOUR ORGANIZATIONS. HOW DO YOU GET THEM TO INVENT THAT EXPERIENCE, AND IDEALLY WITH THE APIs WE’RE LAUNCHING, TO GET THAT EXPERIENCE INTO THE ENVIRONMENT. NOW, I’LL ASK YOU A QUICK QUESTION. WHO’S BEEN TO OUR CONFERENCES BEFORE? IS THIS ANYONE’S FIRST IGNITE? AWESOME. WOW? REALLY. WELCOME. THAT’S AMAZING. WELL, THEN YOU MAY OR MAY NOT BE FAMILIAR, BUT WE OFTEN DEMO WITH THIS ORGANIZATION CALLED CONTOSSO ALL THE TIME. IT’S GREAT TO SHOW THESE DEMOS. WE THOUGHT IT MIGHT BE MORE RELEVANT IF I SHOW YOU FROM A PRODUCT MARKETING PERSPECTIVE HOW I’M USING THE TEAM’S PLATFORM EVERY DAY TO GET MY JOB DONE BETTER. IS THAT COOL WITH YOU GUYS? COOL. BECAUSE OF THAT, AND THANK YOU FOR THAT, BECAUSE OF THAT, I CAN’T REALLY SHOW YOU MY ACTUAL TEAM’S ENVIRONMENT. BECAUSE MORE THAN LIKELY, I’M A LITTLE LOOSE-LIPPED, I’LL PROBABLY SHOW YOU SOMETHING I SHOULDN’T, AND I LIKE MY JOB. SO I’LL WALK YOU THROUGH THE DAY AND HOPEFULLY THIS WILL BE RELEVANT FOR YOU. THIS IS LEGITIMATELY HOW I’M USING IT EVERY SINGLE DAY THANKS TO THE LEGENDS COMING UP ONSTAGE AND THE GREAT WORK THEY’RE DOING. SO TECHNICALLY THIS DOESN’T NECESSARILY FALL IN THE PLATFORM, BUT I WANT TO SHOW EVERYBODY BECAUSE I THINK IT’S INCREDIBLY POWERFUL WHEN IT GOES BACK TO THE REDUCING THE INFORMATION OVERLOAD. EVERY MORNING WHEN I FIRST SIGN ON TO TEAMS, THIS IS ACTUALLY MY TEAM’S ENVIRONMENT ON MY PHONE, THE APPLICATION ON MY PHONE. I GO TO THE ACTIVITY FEED, WHICH IS THERE ON THE BOTTOM LEFT. I’LL FOCUS THIS WITH HIGHLIGHTS, AS YOU CAN SEE. NOW, MY ACTIVITY FEED IS BRINGING ME THE MOST IMPORTANT INFORMATION THAT I NEED TO BE ACROSS EVERY DAY. NOW, I CAN CURATE THIS INFORMATION. THIS IS A REALLY IMPORTANT POINT, BECAUSE IF I HIT THE FILTER BUTTON AT THE TOP RIGHT, YOU CAN SEE ALL THE CAPABILITIES THAT I HAVE TO CURATE THAT ACTIVITY FEED FOR ME. THAT LOOKS LIKE A LOT, SO I FOCUS ON MY FIVE SEGMENTS. IF YOU TAKE A COUPLE MINUTES WHEN YOU FIRST GET ON THE TEAMS TO MANAGE THIS, PARTICULARLY WHEN YOU LOOK AT THE ONE THAT IS FOLLOWING, THE THIRD ONE THAT I’VE HIGHLIGHTED, YOU CAN GO INTO CHANNELS, AND FOLLOW THE ONES THAT ARE MOST IMPORTANT TO YOU. NOW, THE REASON I’M BRINGING THIS UP IS THE QUESTION I OFTEN GET ASKED IN A BRIEFING OR TALKING TO A CUSTOMER, IF I MOVE ALL MY TEAMS DOESN’T MY COMMUNICATION JUST MOVE OVER? YEAH, IT MIGHT. THAT’S FINE. BUT THE WHOLE GOAL IS HOW DO I CURATE THAT INFORMATION AND IF I HAVE TIME I CAN CHECK THE REST. THAT’S WHY I LOVE THIS ACTIVITY FEED. I SPEND A COUPLE OF MINUTES TO CURATE IT AGAIN. NOW I’M FOCUSED ON THE INFORMATION THAT’S MOST IMPORTANT TO ME. AT THE BOTTOM THIS IS REALLY COOL, FEATURES WE’VE ADDED RECENTLY ARE THE SUGGESTED AND TRENDING. SO NOW THE SYSTEM IS INTELLIGENTLY BRINGING ME SUGGESTED CONTENT. IF IT EVER GETS TO THE POINT YOU WANT TO TURN THAT OFF, THAT’S GREAT. BUT I LOVE IT. THIS IS WHERE I LIVE MOST OF THE TIME. THIS IS THE FIRST THING I CHECK WHEN I POP INTO TEAMS. LET’S GO TO THE POPCORN NOW. I’VE KEPT THIS IN THE STRUCTURE WE TALKED ABOUT, THE EXTENSIVE ABILITY. IT’S ABOUT THE INTERACTIVE CONTENT IN THE TEAMS AND ILD ING CONVERSATIONS AROUND IT. THIS IS A SCREEN SHOT OF MY TEAMS. WHAT I’VE DONE HERE IS I WANT TO SHOW YOU REAL QUICK HOW TO ADD A TAB, AND THEN I’LL SHOW YOU THE TABS I’M USING. I’LL GO BACK FOR ONE SEC. INSIDE A CHANNEL, IN MY TEAM’S ENVIRONMENT, HIT THE PLUS SIGN, THIS WILL POP UP RIGHT HERE AND GIVE ME A HUGE ASSORTMENT OF OPTIONS FOR APPLICATIONS THAT I CAN ADD INTO MY TEAM’S EXPERIENCE. AS YOU HEARD EARLIER, THERE’S OVER 200-PLUS THAT I CAN ADD. AGAIN, NOTE, THESE ARE NOT JUST MICROSOFT APPLICATIONS, THERE ARE MULTIPLE THIRD-PARTY APPLICATIONS. SO AGAIN, REALLY SIMPLE AND EASY. HIT THE PLUS SIGN, PICK THE TAB THAT YOU WANT TO ADD. LET ME SHOW YOU HOW WE PLANNED FOR COMING TO IGNITE. HOW I WORKED WITH ANDY AND THE GUYS TO BUILD THE DECK FOR THIS SESSION INSIDE OF TEAMS. AND ACTUALLY WHAT YOU’RE LOOKING AT RIGHT NOW IS THE CHANNEL THAT I’M IN HIGHLIGHTED ON THE LEFT, THE MICROSOFT TEAMS EVENT HUB. SO THE TEAM’S MARKETING TEAM AND THE PRODUCT MANAGERS THAT WE WORK WITH, THE PROJECT MANAGERS WE WORK WITH, THERE’S 800 PEOPLE SITTING IN THIS TEAM. WE ALL COORDINATED AND WORKED TOGETHER TO GET ALL OF THOSE DECKS, THOSE PRESENTATIONS THAT YOU SEE RIGHT THERE, FOR ALL OF THE 49 — IS THAT 49? 49 TEAM SESSIONS THAT WE HAVE. OKAY? AND WHAT WE DID IS NOT ONLY ARE THEY JUST SITTING HERE IN A REPOSITORY, BUT IF I ACTUALLY CLICK ON THE ELLIPSES ON THE RIGHT-HAND SIDE OF MINE, I CAN ACTUALLY OPEN THIS AND EDIT THE DOCUMENT WITHIN TEAMS. SO AGAIN, BRINGING MY APPLICATIONS TOGETHER. THAT PILLAR ONE THAT I TALKED ABOUT EARLIER. THIS IS ME EDITING THE DOCUMENT THAT YOU JUST SAW ME PRESENTING TO YOU RIGHT NOW, INSIDE OF TEAMS. THIS IS HOW A LOT OF US ARE WORKING ON THESE SLIDES, AGAIN, ACROSS 800 PEOPLE, TO BRING YOU THESE 49 TEAMS SESSIONS. IT’S CRAZY, BECAUSE THIS APPLICATION IS ONLY 18 MONTHS OLD. IT WOULD BE AN ABSOLUTE NIGHTMARE IF WE DIDN’T HAVE THIS. IF YOU ACTUALLY GO BACK TO THE CHANNEL TWO, AGAIN, THIS IS THE TEAMS EVENT HUB, WHAT I’VE HIGHLIGHTED ON THE TOP RIGHT ARE ALL THE OTHER CHANNEL — EXCUSE ME, I’M IN THE TEAMS EVENT HUB TEAM. I’VE HIGHLIGHTED ALL THE OTHER CHANNELS SITTING THERE IN THE TABS. THE COOL THING ABOUT THIS, AS YOU CAN SEE, WE’VE GOT SESSION STAKEHOLDER SPREADSHEETS, WE’RE DOING CHALK TALKS AT OUR BOOTHS. WE COORDINATED NOT JUST THE SESSIONS BUT EVERYTHING AROUND THE TEAM’S EXPO ON THE FLOOR AND ALL THE OTHER EVENTS WE HAVE IN TEAMS AND MARKETING AND EVENTS THAT WE’RE BRINGING TO YOU HERE IN IGNITE. ALL WEEK. WE MADE ANNOUNCEMENTS — WHAT ELSE DO I HAVE HERE. HOW TO BLOCK THIS ONE OUT. I DON’T WANT TO GET IN TROUBLE AND LOSE MY JOB. BUT WE HAD A WEEKLY CHECK-IN. AND BECAUSE WE HAVE 800 PEOPLE IN THE GROUP, NOT ALL OF US COULD JOIN EVERY SINGLE WEEKLY CHECK-IN, SO WE WOULD RECORD THE MEETING AND POST IT HERE SO WE CAN WATCH IT AFTERWARD. THE MEETINGS ARE BECOMING AN ASSET AT THIS POINT. I CAN WATCH IT WHENEVER I WANT, AND A LOT OF THE DEMOS YOU’VE ALREADY SEEN IN THE KEY NOTE SESSIONS. I’M SURE YOU ALL SAW OR HEARD, WE HAD A HUGE BLOG ON MONDAY THAT ANNOUNCED EVERYTHING THAT’S NEW IN TEAMS. I LOOK AFTER WITH THESE GUYS THE DEVELOPER PLATFORM. WHAT WE HAVE RIGHT HERE IS A CONVERSATION THAT I HAVE WITH TEN OF OUR LEAD PROJECT MANAGERS WHERE WE COORDINATED ON THE ACTUAL TEAMS BLOG POST. THE PART OF IT THAT SPOKE ABOUT THE DEVELOPER PLATFORM ENHANCEMENTS THAT YOU SAW ON MONDAY WHEN WE LAUNCHED. SO WE HAD A CHAT BUILT AROUND THIS WORD DOCUMENT WHERE WE WERE ALL WORKING ON IT, WHENEVER WE COULD, THE PHOTOS, LINKS, EVERYTHING ELSE, RIGHT INSIDE OF TEAMS AGAIN. REDUCING THAT CONTEXT SWITCHING, LEVERAGING THE MICROSOFT APP, THAT WE KNOW AND LOVE EVERY SINGLE DAY, AND USE. ALL RIGHT. AND HERE’S AN EXAMPLE OF THAT, THAT I ACTUALLY SHOWED YOU. I’M ALSO IN CHARGE OF THE TEAM’S DEVELOPER WEB PAGE, THE WEB CENTER. WE’RE GIVING IT A BIG FACELIFT IF ANYBODY’S ON THIS THING. WE’LL START LOOKING PRETTY AWESOME HERE SOON. LINDA IS THE LADY I WORK WITH AT MICROSOFT, WHO IS ACTUALLY ONE OF THE DEVELOPERS WORKING ON THIS. WHAT I’M SHOWING YOU RIGHT HERE, BACK TO THE TABS CONVERSATION, IS THIS IS A CONVERSATION ONE-ON-ONE THAT I HAD WITH LINDA, I’VE ACTUALLY ADDED A TAB THAT ALLOWS ME TO CONNECT THE WEB PAGE — EXCUSE ME, CONNECT DIRECTLY TO THE TEAMS DEVELOPER WEB PAGE, AND YOU CAN SEE WE HAVE THIS IN OUR CONVERSATION. NOW WE CAN ACTUALLY AGAIN BUILD CONVERSATIONS AROUND THE ACTUAL TABS AND THE CONNECTOR I’M USING HERE. DOES THAT MAKE SENSE? I’M TOTALLY MISSING THESE HIGHLIGHTS. OKAY. SO NOW INTEGRATION OF ANOTHER THIRD-PARTY APP. SO I AM ALSO ONE OF THE PEOPLE INSIDE OF MICROSOFT THAT EVERY TIME WE ADD ONE OF THOSE NEW 200-PLUS INTEGRATIONS WITH ONE OF OUR GREAT PARTNERS ONTO THE PLATFORM, WE WANT TO TELL THAT STORY TO THE REST OF THE WORLD AND LET THEM KNOW WHAT’S AVAILABLE. THIS ISN’T JUST FOR MY BUSINESS, BUT THIS IS OUR EDITORIAL CALENDAR. THESE ARE PAST DELIVERABLES HERE. BUT THIS IS WHERE THE TEAMS PRODUCT MARKETING GROUP ACTUALLY USES THE MICROSOFT PLANNER EMBEDDED INSIDE A TEAMS TAB. THIS IS WHERE WE KEEP TRACK OF THE ANNOUNCEMENTS AND BLOGS WHILE WE’RE WORKING ON IT. WE PUT DATES BEHIND THEM AND THEY’RE ALL CROSSED OUT BECAUSE THEY’VE PASSED TIME. IT’S REALLY EASY PLACE TO KEEP ALL OF OUR EDITORIAL CONTENT IN ONE SINGLE LOCATION AND STAY UP-TO-DATE ON IT. AND HOLD EVERYBODY ACCOUNTABLE BY TAGGING. ALL RIGHT. NOW, IS ANYBODY IN HERE AN MVP BY ANY CHANCE? THAT’S MY MAN. WE ACTUALLY HAVE A GROUP OF TEAMS MVPs. I WANT TO SHOW THIS, THIS IS AN EXTERNAL GROUP. IT’S HIGHLIGHTED AS EXTERNAL THERE. WE STAY IN TOUCH WITH OUR EXTERNAL TEAM’S MVPs. AND IT’S GREAT, BECAUSE WE GET TO INTERACT WITH SOME OF OUR LEGENDS THAT ARE AROUND THE WORLD, WHO ARE SOME OF THE POWER USERS OF THE PRODUCT, IN THERE TALKING TO THE CUSTOMERS EVERY DAY. AND WE’RE WORKING BACK AND FORTH DIRECTLY WITH PRODUCT, MARKETING, ENGINEERING AND WITH THESE GUYS TO MAKE SURE WE’RE GETTING FEEDBACK IN REALTIME, THAT WE CAN EMBED BACK INTO THE TEAM’S PRODUCT DEVELOPMENT. I BLOCKED THAT OUT BECAUSE OBVIOUSLY I CAN’T SHOW YOU SOME OF THESE THINGS. SOME OF THIS I TOOK OUT MYSELF. I TRIED TO GET — THIS WAS AN UNSUCCESSFUL ATTEMPT. I TRIED TO GET OUR TEAM TOO MAKE TRANSPARENT AND CLEAR — CHANTAL IS ON MY TEAM OVER THERE — WHAT WE’RE DOING EVERY DAY. OFFSITE, WE’VE GOT A BIG MARKETING TEAM, AND YOU CAN IMAGINE THAT IT’S HARD AT MICROSOFT, AND MANY OF YOU ARE LARGE ORGANIZATIONS, JUST TO KNOW WHAT THE HELL EVERYBODY IS DOING. I SAID, WHY DON’T WE USE A TREBLE BOARD TO SHOW WHAT WE’RE DOING. I’M JACE, AND I PUT ALL MY INFORMATION IN THERE. UNFORTUNATELY EVERYBODY ELSE FAILED. BUT I WANTED TO SHOW THE INTEGRATION HERE. IF ANYBODY IS A TRELO USER, THIS IS A BEAUTIFUL INTEGRATION THAT IS BUILT RIGHT INTO THE TABS, IN MICROSOFT TEAMS, THAT’S SITTING IN OUR PRODUCT MARKETING TEAM THAT HAVE HIGHLIGHTED UP THERE ON THE LEFT. ENCOURAGE YOU TO USE THAT IF YOU’RE CHECKING OUT TEAMS TODAY. HERE’S WHERE I’LL MAKE FUN OF MYSELF. WHEN I DO CUSTOMER PRESENTATIONS, INSIDE OF THE EXECUTIVE BRIEFINGS, I SOMETIMES GET TIRED OF SHOWING SLIDES, SO I DECIDED TO DRAW MY SLIDES. YOU CAN SEE THIS ONENOTE IS EMBEDDED INTO A TEAM, SO I SCROLL DOWN TO THAT AND SHOW IT TO THEM. I DID THIS WITH, I’M GOING TO BUTCHER THE NAME, BUT THEY’RE FROM CANADA. AND I ALSO EMBEDDED THEIR WEBSITE. I SHOWED THEM SOME OF THE POWER OF THE PLATFORM OF TEAMS THROUGH THIS DEMONSTRATION BY ACTUALLY EMBEDDING THEM INTO TABS. AGAIN, THIS IS JUST ME CONNECTING, PRESSING THAT PLUS SIGN YOU SAW EARLIER, CONNECTING THE WEBSITE DIRECTLY TO THEIR WEBSITE. SO I COULD SHOW THIS TO THEM, SAY, HEY, THIS IS WHAT YOU DO EVERY DAY. WHAT I DID AFTER THAT, AND AGAIN, I HAD TO BLOCK THESE OUT, BECAUSE I WOULD GET IN A TON OF TROUBLE FOR SHOWING YOU THIS, THIS IS A DASHBOARD THAT SHOWS REALTIME ANALYTICS ON THEIR USAGE INTERNALLY. HOW MANY PEOPLE ARE USING TEAMS AND PLATFORM CAPABILITY, SO THEY COULD SEE THEIR PROGRESS. IT WAS PRETTY DAMN GOOD, FRANKLY. HOW DO THEY TAKE INTERM ADOPTION IT THE NEXT LEVEL. THAT’S ONE OF THE QUESTIONS WE KEEP GETTING. AND FINALLY ON THE TABS, THIS ONE WE’LL BE LAUNCHING SOON. WE HAVE A SESSION THIS WEEK WHERE ANDY’S GOING TO BE TALKING ABOUT LINE OF BUSINESS APP INTEGRATIONS. FOR US, WHAT THAT MEANS IS YOUR TOOLS, INSIDE OF YOUR ORGANIZATION THAT YOU’VE BUILT FOR YOUR USERS, HOW DO YOU EMBED THOSE IN THE TEAMS. SO MY BOSS BACK THERE IS GOING TO HAVE THIS ABILITY HERE SOON, BUT WE HAVE AN APP CALLED MS APPROVALS. IT ALLOWS HIM TO EITHER ACCEPT OR IN MY CASE, AND THIS IS TRUE, DECLINE MY EXPENSE REPORTS STRAIGHT INSIDE OF TEAMS. HE’LL GET A NOTIFICATION. WE SEND THROUGH AN EXPENSE REPORT, AND BOOM, HE CAN GO IN AND ACTUALLY APPROVE, EDIT OR DECLINE. REAL SIMPLE AND EASY. NOW SWITCHING ON TO THE BOTS. I’LL KEEP THIS ONE QUICK. I’M EXCITED ABOUT THIS ONE. I SAID I’D SHOW YOU EARLIER, IF YOU AREN’T FAMILIAR WITH THIS ON THE BOTTOM LEFT-HAND SIDE OF THE SCREEN, WHAT I’M SHOWING YOU RIGHT NOW IS THE VIEW THAT I GET WHEN I GO INTO THE TEAM STORE. NOW, OF COURSE, I SEE PROFESSIONAL IN HERE, YOU HAVE THE ABILITY TO LOCK THIS DOWN, BUT THIS IS WHAT I SEE BECAUSE MINE IS WIDE OPEN AND I CAN SEE ALL 200-PLUS APPS THAT ARE INTEGRATED. WE ALSO HAVE A MICROSOFT SPECIFIC LINE OF BUSINESS APP STORE. AND YOU CAN DO THE SAME THING. SO YOU CAN OPEN UP IF YOU’D LIKE THE THIRD-PARTY INTEGRATIONS, BUT YOU CAN ALSO CREATE YOUR OWN LINE OF BUSINESS APP STORE. ANDY IS DOING A 300 LEVEL SESSION ON IT, SO I WON’T GO TOO MUCH INTO IT. IS THAT TOMORROW? YEAH. BUT THERE’S ONE THING I DO WANT TO SHOW YOU, WE ALSO EMBEDDED WHAT I’M USING EVERY DAY IS THE MS TRANSPORTATION BOT. I LOVE THIS THING. ON MICROSOFT’S CAMPUS, WHERE WE HAVE WELL OVER 100 BUILDINGS, WE ACTUALLY HAVE THIS ENTIRE SHUTTLE SERVICE THAT GOES AROUND. WHAT WE USED TO HAVE TO DO BEFORE IS GO TO THE WEBSITE, OR ONE OF THE ADMINS IN THE BUILDING DO IT FOR US. I ACTUALLY BOOKED SHUTTLES, THAT ACTUALLY PICKS UP MY LOCATION IMMEDIATELY, SO IF I HIGHLIGHT THIS IN ORDER HOW THIS PROCESS WORKS, I PUT IN BOOK SHUTTLE, I TYPE IN THE BUILDING NUMBER, AND IT ALREADY KNOWS WHERE I WAS, IF I WAS IN BUILDING 127 IN THIS CASE, AND I WANT TO GO TO BUILDING 1, IT TELLS ME WHAT NUMBER SHUTTLE IS COMING AND HOW LONG I SHOULD EXPECT IT. REALLY SIMPLE AND EASY INTEGRATION OF ONE OF OUR OWN LINE APPLICATIONS THAT I USE EVERY DAY. AND FORWARD/WHO LETS ME DO SEARCHES INTERNALLY. I MOVED TO CORP THREE MONTHS AGO. WE HAVE A HUGE AMOUNT OF PEOPLE THAT I NEED TO WORK WITH, AND HALF THE BATTLE IN MICROSOFT IS JUST FINDING OUT WHO YOU SHOULD BE WORKING WITH AND WHO KNOWS THE INFORMATION THAT YOU NEED ANSWERS TO. SO I TYPED IN ON THIS ONE, AGAIN, REAL EXAMPLE, WHO KNOWS ABOUT THE TEAM’S PLATFORM? WHAT CAME UP, IS MYSELF, ONE OF THE GMs, BILL, REALTIME INFORMATION THAT HELPS ME, IF WE BRING THIS DOWN TO THE USE CASE, FIND OUT THE EXPERTS AND THE PEOPLE WHO HAVE THE ANSWERS TO THE QUESTIONS THAT I NEED, OR WHO CAN GIVE ME THE SUPPORT THAT I NEED IN MY JOB. MANY OF YOU COME FROM LARGE ORGANIZATIONS, HOPEFULLY YOU CAN SEE THE VALUE IN JUST A SIM ADDITION LIKE THAT. ONE EXAMPLE HERE. AS THE TEAM’S PRODUCT MARKETING TEAM, WE NEED TO STAY AWARE NOT ONLY WITH OUR PRODUCTS, BUT OUR COMPETITORS. WHAT I’VE ACTUALLY EMBEDDED HERE IS A TWITTER FEED. I’LL SHOW YOU HOW TO DO A CONNECTOR REAL QUICK. IF I HIT — I CREATED A CHANNEL INSIDE ONE OF OUR TEAMS, IT SAYS TWITTER FEED. IF I HIT THE ELLIPSES, AND HIT CONNECTOR, THIS WILL POP UP. AND SO I HIT CONFIGURE TWITTER. NOW, I AM PROBABLY A 200 LEVEL USER, THE REASON I’M BRINGING THIS UP, IT’S EASY TO DO THIS STUFF. CONFIGURE, AND CHOOSE WHAT I WANT TO FOLLOW ON TWITTER. SO HERE I CHOSE MS IGNITE. AND HASHTAG. AND I CHOSE TO HAVE THIS DIGESTED EVERY 30 MINUTES. WHAT HAPPENS NOW IS EVERY 30 MINUTES I GET A TWITTER POST. THAT HAS EITHER A MENTION OR WHERE WE HAVE ACTUALLY POSTED FROM NATIONAL TWITTER HANDLE ITSELF. WE CAN USE THIS TO TRACK THE COMPETITION, TO MAKE SURE THAT TEAMS IS GETTING GOOD MENTION, AND IT ALSO GIVES US A PULSE ON WHAT’S GOING ON OUT THERE IN THE MARKET. I WANT TO GO INTO A LOT OF COOL THINGS. AND I WANT TO GET TO THE BASICS TODAY. YOU CAN RESPOND TO THIS IN REALTIME. YOU CAN LIKE, RETWEET, AND TWITTER. ALL OF THESE ARE AVAILABLE THAT I JUST SHOWED YOU ON MY MOBILE DEVICE. SO REAL SCREEN SHOTS ON MY MOBILE DEVICE OF THE SAME THINGS THAT I JUST SHOWED YOU. THE TRANSPORTATION BOT, TRELO BOARD. HOPEFULLY THAT HELPS YOU GUYS GET A LITTLE BIT OF AN IDEA OF WHAT IS POSSIBLE. OKAY? NOW, WE WANT TO START AND SHOW YOU THE END USER EXPERIENCE. WHAT YOU’LL SEE WITH ANDY AND THE PARTNERS WE’LL BRING UP TODAY IS HOW DO YOU ACTUALLY GET TO THIS POINT, HOW DO YOU BUILD THIS EXPERIENCE FOR YOUR END USERS? I LOVE THIS. I’M SURE YOU ALL WANT TO DELIVER THAT FOR YOUR CUSTOMERS, INTERNAL AND EXTERNAL. THE LAST PILLAR I’LL LEAVE YOU WITH BEFORE I BRING THE GUYS UP, TAILOR YOUR TEAMWORK. THIS IS LAYER THREE. I LOVE MARVEL, ALL THAT STUFF. I CALL THIS GIVING PEOPLE SUPER POWERS AT WORK. HOW DO YOU TAKE THE FIRST TWO LAYERS WE JUST SPOKE ABOUT, WHICH IS THE INTEGRATION OF OFFICE 365, THE INTEGRATION OF YOUR TOOLS AND SERVICES THAT YOU BUILT INTERNALLY, AND THE INTERNAL APPS THAT YOU USE EVERY DAY AND HOW DO YOU BUILD GREAT EXPERIENCES OFF OF THAT, AND THEN AROUND THAT. AND BUILD THOSE CONVERSATIONS. OKAY? HOPEFULLY THIS MAKES SENSE. I’LL BRING UP ANDY NOW SO HE CAN SHOW YOU HOW WE MAKE THIS POSSIBLE AND HOW YOU DELIVER THIS IN YOUR ORGANIZATION. PLEASE GIVE A WARM WELCOME TO ANDY. [APPLAUSE]>>AWESOME. WE’RE GOOD. VERY NICE. SO, GREAT STORY, RIGHT? WE’VE BEEN TALKING ABOUT APPS FOR A LONG TIME. SINCE WE LAUNCHED, WE TALKED ABOUT THE APPS STORE. WE’VE TALKED A LOT ABOUT THIS VALUE AND HOW YOU BRING THAT FORWARD TO YOUR ORGANIZATION. WE ALWAYS TALK ABOUT CALLING MEETINGS CHATS, SO WE HOPE YOU CAN USE THIS AS INSPIRATION HOW YOU CAN TAKE ADVANTAGE OF THE CAPABILITIES THAT ARE THERE TODAY. BUT THE REALLY, REALLY FUN STUFF STARTS TO COME WHEN YOU START TO THINK HOW YOU CAN TAKE ADVANTAGE OF THE CAPABILITIES WHEN IT’S MORE TAILORED FOR YOUR TEAMWORK AND YOUR ORGANIZATION. WHEN WE LOOK AT THAT, ONE OF THE THINGS TO RECOGNIZE IS THAT OFFICE 365 IS GIVING YOU A PLATFORM THAT WORKS ACROSS THE ENTIRE BUSINESS. SO WHEN WE TALK ABOUT BUILDING APPS FOR TEAMS, WE ARE INHERENTLY TALKING ABOUT BUILDING APPS FOR OFFICE 365, AND REALLY CONNECTING WITH EVERYTHING THAT MICROSOFT 365 IS ABLE TO GIVE YOU. THAT’S TAKING ADVANTAGE OF ALL THE DOCUMENTS, THE CONVERSATIONS, ALL THE PAGES, ALL THE CONTENT AND ALL THE APPS YOU’RE CURRENTLY USING AND STARTING TO ACTUALLY LEVERAGE THE EXTENSIONABILITY AND THE GRAPHS. THE FUNDAMENTAL FOUNDATION FOR ALL OF THIS GOODNESS IS GOING TO BE ABOUT THE SHARED DATA AND SHARED EXPERIENCES YOU CAN PUT TOGETHER, AND ALSO ABOUT HOW YOU’RE EXTENDING THOSE CORE EXPERIENCES. WHETHER WE’RE TALKING ABOUT OFFICE ADD-INS, OR TEAMS, IT’S HOW THOSE THINGS START TO CONNECT, AND POWER SORT OF THE EXPERIENCES. SO GREAT MODEL. WHY WOULD I WANT TO DO THAT? ULTIMATELY, THE HUB THAT IS THE EXPERIENCE OF MICROSOFT TEAMS IS NOT ONLY A VALUE FOR YOU TO BRING IN TRELO AND WORD AND ALL THESE OTHER ADJACENT PIECES THAT JACE JUST SHOWED YOU, BUT IT’S ABOUT ACTUALLY STARTING TO TAKE ADVANTAGE OF ALL OF THESE BENEFITS FROM A CAPABILITY BENEFIT FOR YOUR INTERACTION. SO WHETHER IT’S THAT CONTEXTUAL INTERACTION TO BE ABLE TO HAVE CONVERSATIONS IN YOUR CONTACTS TOGETHER, TARGETED TO SPECIFIC TEAMS AND INDIVIDUALS, WHETHER IT’S ABOUT BEING ABLE TO ACTUALLY HAVE THE NOTION OF KNOWING THAT YOUR DATA IS GOING TO BE SECURED, AND YOU KNOW WHERE IT’S BEING STORED AND MANAGED, OR THE SIMPLE ABILITY OF TAKING AN EXPERIENCE THAT AUTOMATICALLY WORKS ACROSS THE MOBILE DEVICE AND FOLLOWS YOUR PEOPLE WHERE THEY’RE WORKING, THESE ARE ALL THINGS THAT YOU CAN HAVE VERY QUICKLY AS YOU THINK ABOUT THE TEAMS AND THE HUB FOR THAT. WHERE THE MAGIC REALLY STARTS TO LIGHT UP IS WHERE YOU START TO THINK ABOUT HOW THIS APPLIES TO YOUR BUSINESS. CAPABILITIES ARE GREAT, BUT HOW DOES IT WORK FOR YOUR BUSINESS. THINK ABOUT THIS, NOT JUST AT THE DEPARTMENTAL LEVEL, BUT ALSO IN AN INDUSTRY LEVEL AS WELL. YESTERDAY, FOR EXAMPLE, IF YOU SAW THE MODERN WORKPLACE SESSION WITH LAURIE, AND JEFF, WE TALKED ABOUT THE FACT THAT WORKING FOR FIRST-LINE WORKERS, RETAIL, WORKING IN A STORE, HEALTH CARE WHERE YOU’RE TALKING ABOUT A LARGE PERCENTAGE OF THE EMPLOYEES IN A HEALTH CARE ENVIRONMENT ARE DEALING WITH PATIENT CARE, DEALING WITH LAB TECHNICIANS, THINGS LIKE THAT, SO THEY’RE NOT NECESSARILY SITTING AT A DESK WITH A PC, BUT THEY’RE WORKING TOGETHER AS A TEAM. THAT ABILITY TO SORT OF TAILOR FOR THOSE INDUSTRIES, FOR YOUR INDUSTRY, THAT’S REALLY SORT OF WHERE WE THINK THE MAGIC STARTS TO COME UP. SO WHEN YOU THINK ABOUT THESE CAPABILITIES THAT JACE JUST WALKED THROUGH, I WANT YOU TO THINK ABOUT THEM NOT JUST AS A DISCREET OF SET OF CAPABILITIES, I WANT FOR YOU TO THINK OF THEM AS PART OF A WHOLE YOU’RE PUTTING TOGETHER, CHANGING THE WAY YOUR TEAMS WORK AND THINKING ABOUT HOW THE SERVICES YOUR OFFERING, WHETHER IT’S TO YOUR EMPLOYEES, OR CUSTOMERS OR BUSINESS PARTNERS, HOW SHOULD THOSE SERVICE INTERACTIONS GET BETTER AS A RESULT OF SORT OF WORKING THROUGH THIS HUB. AGAIN, NOT NECESSARILY LOOKING FOR ME TO TALK, WE ACTUALLY HAVE SOME PEOPLE WHO ARE REALLY DOING THIS IN REAL LIFE. SO WE WANT TO INVITE NOW ZAKI WHO WILL BE DRIVING THE DEMO, AND GONTHY, LET’S HAVE THEM COME UP. [APPLAUSE]>>WELCOME. THANKS FOR COMING. TELL US WHAT YOU GUYS ARE DOING?>>ALL RIGHT. BEFORE WE START TALKING ABOUT WHAT WE’RE DOING WITH MS TEAMS AND EX CENSURE, I WANT TO HIGHLIGHT A FEW THINGS AROUND WHAT ACCENTURE I.D. IS DOING AND AROUND OUR SERVICE NETWORK. I THINK IT CORRELATES INTO WHAT THE PARTNERSHIP OF WHAT WE’RE TRYING TO DO HERE. ACCENTURE I.T. HAS SPENT A LOT OF TIME LATELY TRYING TO FIGURE OUT HOW WE’RE GOING TO DO THE CHAT, AI, INTERFACE STRATEGY, AND AS WE’RE BUILDING THAT, OUR GOAL IS TO PROVIDE A UNIVERSAL DIGITAL ASSISTANCE TO ALL OUR EMPLOYEES THAT CROSSES ACROSS ORGANIZATIONS, BUT ALSO CHANNELS. RIGHT? AND IN DOING THAT, WE’RE STILL STRUGGLING, OR WHAT WE’RE TRYING TO DO IS STANDARDIZE THE ARCHITECTURE AROUND THE UNIVERSAL ASSISTANT. WHAT WE’RE DOING IS OFFERING SOME OF THESE PERSONALIZED, CUSTOMIZED BOTS THAT CAN LEVERAGE THE PLATFORM CAPABILITIES, WHETHER IT’S MICROSOFT OR SERVICE NOW, AND PROVIDE THEM TO OUR EMPLOYEES. THAT’S WHERE THIS INTEGRATION WITH THE MICROSOFT TEAM SERVICE COMES INTO PLAY. WITH ACCENTURE’S SUPPORT, IT ENDS UP BEING ONE OF THOSE SPECIALIZED BOTS THAT WE WANT TO OFFER TO OUR EMPLOYEES, BUT ACCENTURE SUPPORT IS BUILT ON A SERVICE-NOW PLATFORM AND REALLY SERVICE NOW HAS BEEN A CORE POP FOR US IN THE I.T. WE’VE ACTUALLY BEEN USING IT — INITIALLY WE STARTED OUR JOURNEY USING THE TRANSFORMATION CAPABILITIES, BUT THROUGH THAT JOURNEY, WE ACTUALLY UNLOCKED A LOT OF OUR EMPLOYEE TRANSMISSION CAPABILITIES THAT WE WANTED TO DELIVER. AND THAT, YOU KNOW, THAT IS WHERE WE’RE SAYING, SERVICE NOW HELPS US, YOU KNOW, BREAK DOWN SILENT ORGANIZATIONS, PROVIDE, SIMPLIFY OUR SERVICES, AND PROVIDE THEM IN AN INTUIT FASHION. THAT’S WHERE WE’RE LEVERAGING SERVICE NOW. AND ACCENTURE SUPPORT BECOMES ONE OF THOSE CHANNELS WHERE WE’RE FIRST CONSOLIDATING A LOT OF OUR SITES INTO A SINGLE ENTRY POINT. AND THEN PROVIDING THOSE SERVICES TO OUR EMPLOYEES IN AN INTUIT FASHION. >>WHEN YOU THINK ABOUT THE WORK YOU’RE DOING WITH SERVICE NOW, ONE OF THE PIECES THAT CAME UP IS STARTING TO BRING THE SUPPORT INTO THE PLACES THAT THEY’RE WORKING. TELL US A LITTLE BIT ABOUT THAT.>>WE’VE SPENT A LOT OF TIME TRYING TO THINK ABOUT HOW WE CAN DELIVER THOSE INTENTION SPACED SERVICES TO OUR EMPLOYEES. BUT SERVICE NOW’S PLATFORM, AND WHAT THEY’RE GOING WITH THE VIRTUAL END CAPABILITIES ALSO MAKES IT LEVERAGING PLATFORMS, THE CAPABILITIES AND BRINGING THOSE THINGS TO FRUITION. SO WITH ACCENTURE SUPPORT AND SERVICE NOW CAPABILITIES, WE WANT TO, YOU KNOW, BUILD THOSE CAPABILITIES ON TOP OF THAT. AND OFFER THE SUPPORT NOT ONLY TO EMPLOYEES TO GET TO SUPPORT AND GET THE HELP, BUT ALSO FOLLOW THEM WHERE THEY ARE. SO FOR EXAMPLE, MS TEAMS BEING PART OF OUR COLLABORATION PLATFORM, WITH 100,000 USERS, AND 20,000 TEAMS THAT WE HAVE OUT THERE. IT BECOMES VERY INTUITIVE FOR US TO SAY, HEY, YOU DON’T HAVE TO GET TO SUPPORT TO GET SUPPORT, YOU CAN ACTUALLY FOLLOW WHERE YOU ARE IN THE PRIMARY DESTINATIONS. AND TEAMS ENDS UP BEING ONE OF THEM WE WANT TO FOCUS ON. >>COOL. LET’S JUMP IN AND SEE WHAT WE’VE GOT GOING ON. >>WITH THE DEMO, I THINK FIRST WE WANT TO HIGHLIGHT A LITTLE BIT ABOUT WHAT JACE IS TALKING, HEY, WE ARE BUILDING ACCENTURE SUPPORT IN THE LINE OF BUSINESS APP WITHIN THE ACCENTURE STORE. WE’RE USING OBVIOUSLY — IT WILL BE AN ACCENTURE STORE. WE HAVE A SUPPORT BOT WE CAN GO AND INSTALL. AND THAT’S SOMETHING THAT WE CAN EASILY DO THAT THROUGH OUR — BY THE WAY, WE’RE LOOKING AT OUR TEST INSTANCE, NOT A PRODUCTION VERSION YET. WE’RE LOOKING TO GO LIVE INTO A PILOT MODE BY THE END OF NOVEMBER. BUT THIS IS A TEST ASSISTANCE THAT WE’RE WALKING THROUGH. THAT’S WHERE THE BOT IS. NOW YOU CAN SEE IT’S PRETTY EASY AND PRETTY INTUITIVE TO LOOK AT THAT. YOU CAN INSTALL IT. AND THEN I THINK THE SCENARIO THAT WE WANT TO DEMO HERE, THERE ARE TWO USE CASES THAT WE THOUGHT ABOUT DOING THROUGH HERE. ONE IS REALLY HOW FOLKS THAT ARE TRYING TO UPGRADE THEIR DEVICES WHICH BECOMES A VERY COMMON SCENARIO, BUT NOT PROBABLY USED AS OFTEN. BUT IT’S GOT ENOUGH STEPS IN THERE TO KIND OF HIGHLIGHT THE COMPLEXITY THAT ORGANIZATIONS HAVE TO GO THROUGH. THE OTHER IS A SIMPLE ONE WHERE WE SEE A LOT OF TRAFFIC ON OUR SITE AND WE WANT TO PRETTY MUCH AUTOMATE THAT. THIS ONE IS, YEAH, I’M LOOKING TO UPGRADE A DEVICE. AND THEN YOU CAN SEE WITH THAT, IT’S ACTUALLY PICKING UP A COUPLE OF THE OPTIONS THAT I AM ALLOWED TO SELECT FROM. AND THEN I’LL PICK ONE THAT I’M GOING TO — THE LAPTOP THAT I’M ON. YOU CAN SEE THERE ARE OTHER CHOICES THAT COME UP AS WELL WHEN WE’RE SELECTING. SO YOU CAN SEE IT’S PRETTY EASY, PRETTY SIMPLE. WE’RE LEVERAGING A LOT OF THE SERVICE NOWS, YOU KNOW, BOT CAPABILITIES AND ALSO API INTEGRATION TO PROVIDE THAT DATA, ALL REALTIME. >>THESE CARDS ARE FAIRLY RICH CARDS. >>YEAH. THANK YOU FOR MENTIONING THAT. THESE ARE ACTUALLY ADAPTED CARDS. I KNOW AT THIS POINT WITH SERVICE NOW WITH BOT CAPABILITIES, THEY DON’T HAVE THAT INTEGRATION BUILT IN. BUT THIS IS A GREAT TIME TO BE COLLABORATING WITH THEM AND ACTUALLY PUTTING DOWN THE ROAD MAP TO MAKE THIS BOT SUPPORT THAT. SO, YEAH, IT’S AN ADAPTIVE CARD THAT WE’VE ACTUALLY LEVERAGED SOME OF THEIR TEAM’S INTEGRATION TO MAKE IT HAPPEN.>>COOL. >>SO YOU CAN CLICK ON THAT. OBVIOUSLY IT’S A LOT OF INLINE WHERE YOU CAN DO UPDATES ON, REQUEST AN ORDER. YEP. AND THEN YOU CAN SEE, YOU ASKED TO PROVIDE SOME JUSTIFICATION, AS WELL AS WHERE YOU WANT TO GET PICKED UP. AND THE SCENARIO THAT IT’S SAYING, IT’S GOING TO BE PICKED UP AT THE OFFICE. BUT THIS IS ACTUALLY A REQUESTER VIEW. AS SOON AS HE SUBMITS IT, WHICH IS INTERESTING, THIS IS WHERE THE WHOLE COMMUNICATION FRAMEWORK, OR ACTIVITY FEED THAT JACE WAS TALKING ABOUT EARLIER THAT MAKES SENSE, THAT — THERE’S ANOTHER QUESTION HERE THAT YOU HAVE TO ANSWER IF YOU’RE LOOKING FOR TRANSFER DATA, WHICH IS GREAT. BUT IF YOU SWITCH TO THE MANAGER APPROVAL VIEW, WHICH IS WHAT THIS IS, YOU CAN SEE, I AS A MANAGER, I ACTUALLY HAVE A FEED IN THERE, HEY, YOU’VE GOT A REQUEST THERE. I’VE NEVER LEFT MY TEAM’S PLATFORM. I’VE GOT AN INDICATION TO GO IN AND APPROVE SOMETHING, AND I CAN APPROVE IT, AND PROVIDE MY JUSTIFICATION OF WHY HE’S ELIGIBLE, IF HE’S ELIGIBLE FOR UPGRADE. >>YOU’RE USING THE CONVERSATION OF SUPPORTING THE WORK FLOW. >>THAT’S RIGHT. AND THAT’S BEEN GREAT. AND AS YOU CAN SEE, THAT MESSAGING HAS BEEN SENT BACK TO THE REQUESTER, AS WELL AS IT GOT UPDATED. IT’S A PRETTY NICE, EASY INTEGRATION, AND ITS COMPLEXITY IS WHAT IS REALLY IMPORTANT HERE. YOU’RE EXCHANGING A LOT OF MESSAGES THROUGH THE ACTIVITY FEEDS AND GETTING APPROVALS. AND THIS KIND OF LOCKS IN A LOT OF CASES, WHERE YOU GUYS ARE THINKING, HEY, HOW DO I USE A THIRD-PARTY APP, OR LINE OF BUSINESS APP, WHAT ARE SOME OF THE CAPABILITIES WE WANT TO DELIVER. SO YOU CAN DO THIS.>>HOW LONG DOES IT USUALLY TAKE HISTORICALLY FOR THESE TO REQUEST?>>I THINK WITH THE JOURNEY THAT WE’RE ON WITH SERVICE NOW AND REALLY BREAKING DOWN THOSE BUSINESS SERVICES, AND SIMPLIFYING THEM AS PART OF THE ACCENTURE SUPPORT STRATEGY, IT’S BEEN GREAT. AND THAT TO ACTUALLY MIGRATE THAT OVER IS ONLY BEEN — WE ACTUALLY STARTED TALKING TO ZAKI TWO MONTHS ABOUT THIS. WHY NOT WITH THE SERVICE NOW COLLABORATION AND US BUILD THIS OUT. IT’S BEEN EASY AND SEAMLESS JOURNEY FOR US TO DO THIS.>>SWEET. HOW OFTEN DO YOU FIND PEOPLE DO MACHINE REFRESHES?>>YEAH, IT’S NOT AS OFTEN — I THINK IT’S — THE REASON WE’RE DOING THAT, IT’S A COMPLICATED, THAT YOU WANT TO THINK ABOUT THE BUSINESS RULES AND PROCESSES. AND WHEN YOU REALLY REDESIGN THE SERVICE, IT’S PRETTY INTUITIVE AND SIMPLE TO DO. THE OTHER CASE THAT WE’RE GOING TO DEMO IS AROUND A VPN REQUEST. A LOT OF OUR I.T. PROFESSIONALS, WE ACTUALLY GET ABOUT 100 REQUESTS TO GET VPN ACCESS ON A MONTHLY BASIS. IT’S A PRETTY SIMPLE USE CASE, BUT IT’S PRETTY COMMON. IF YOU ARE IN THE SUPPORT AND REQUEST A VPN, YOU CAN SEE IT’S A FEW STEPS THERE, RIGHT, WHERE YOU CAN SAY, HEY, THIS IS FOR INDIVIDUAL OR A GROUP. IT’S AN INDIVIDUAL REQUEST. YOU CAN TIE THAT IN. AND THE BEAUTY ABOUT THIS, YOU CAN JUSTIFY A REASON. AND VPN REQUEST DOESN’T REQUIRE APPROVAL, OR IT CAN BE AUTO APPROVED I WOULD SAY. SO YOU CAN SEE IN THIS CASE WHERE YOU WOULD SUBMIT A CASE, AND BASED ON WHO HE IS OR WHO THE INDIVIDUAL IS, IT GETS AUTO APPROVED AND IT’S DONE. >>IT’S BRINGING INTELLIGENCE IN TERMS OF THE RULE. YOU DON’T HAVE TO LEAVE IT UP TO PEOPLE’S ARBITRARY DISCRETION. >>YEAH. IT’S BEEN A REALLY NEAT EXPERIENCE. THE FACT THAT WE KNOW TY AND HIS TEAMS, AND SERVICE NOW AS PART OF BOTH OUR KEY STRATEGIC PLATFORMS IN ACCENTURE, IT’S BEEN REALLY AWESOME. >>GREAT. SO WHEN I’VE GOT SORT OF A MULTIPLE OF CASES GOING ON, WHEN I CALL THE HELP DESK, I GET, HEY, DO YOU KNOW THE CASE NUMBER? IS THAT A PROBLEM?>>EXACTLY. THAT INTEGRATION, IF YOU LOOK AT THE TAB INTEGRATION THAT WE ACTUALLY DID A SUPPORT WHERE IT’S ACTUALLY PULLS IN ALL YOUR CASES. YOU CAN LOOK AT THE OPEN, CLOSED, AND THE ONES THAT PROBABLY REQUIRE APPROVALS AS WELL. YOU CAN INTERACT WITH THE REQUESTS RIGHT IN LINE WITH THAT TAB. AND MAKE MODIFICATIONS TO IT.>>SWEET.>>YEAH.>>THIS LOOKS AWESOME. WHAT’S NEXT FOR YOU GUYS ON THIS PROJECT?>>WHAT’S NEXT IS ACTUALLY JUST FURTHER BILLING THE USES WE WANT TO GO LIVE WITH. WE’RE LOOKING TO PARTNER WITH SERVICE NOW BOT, AND BRING THAT IN LINE WITH WHAT WE WANT TO DO.>>AWESOME. WELL, CONGRATS ON GETTING THIS STUFF DONE. LOOKS GREAT. >>YEAH.>>I’M SURE IT WILL GO UP. >>THANKS FOR THE OPPORTUNITY. >>THANK YOU GUYS. [APPLAUSE]>>AWESOME. SO WE JUST WALKED THROUGH A WHOLE BUNCH OF DIFFERENT CAPABILITIES. AND SO YOU’VE SEEN KIND OF WHAT’S THERE WITH SORT OF THE EXPERIENCES THAT JACE WAS SHARING WITH YOU. NOW, WHAT I WANT TO DO IS SORT OF GIVE YOU A QUICK SUMMARY OF THE THINGS THAT ARE NEW IN THE LAST, REALLY SIX MONTHS OR SO, FOUR TO FIVE MONTHS, THAT WE’RE JUST COMING OUT WITH. ONE OF THEM IS THAT ON PERSONAL APPS, YOU SAW THE ABILITY TO ACTUALLY HAVE A PERSONAL APP THAT WAS PUTTING THE BOT TOGETHER. NOW HAVING THOSE EXPERIENCES BE AVAILABLE INSIDE THE MOBILE CLIENTS, ARE NOW IMPORTANT FOR BRINGING THAT EXPERIENCE ACROSS DESKTOP AND MOBILE. YOU’VE ALSO SEEN IN TERMS OF SOME OF THE EXPERIENCES FOR NOW, BEING ABLE TO ACTUALLY GET THESE APPLICATIONS SORT OF UP AND GOING. WE HAVE A NUMBER OF IMPROVEMENTS THAT WE’VE BEEN MAKING FOR TEAMS APP STUDIOS. AS YOU BUILD OUT THESE APPS, YOU SORT OF HEARD OF STORY OF RAPIDLY PUTTING THE APPS IN PLAY TO GO FROM INCEPTION ALL THE WAY THROUGH TO GETTING THINGS RUNNING ALL THE WAY THROUGH. ON PART OF THAT IS ABOUT THE TOOLING AND BEING ABLE TO FACILITATE REALLY ANYBODY IN THE ORGANIZATION STARTING TO ACTUALLY BUILD THESE APPLICATIONS OUT. SO SOME IMPORTANT IMPROVEMENTS IS COMING PART OF APP STUDIO, THAT MAKE IT MUCH EASIER TO USE AND IN FOLLOWING. RELATED TO THAT, THERE’S WORK THAT WE SHOWED IN TERMS OF NOW BEING ABLE TO ACTUALLY HAVE THE APPLICATIONS AS PART OF YOUR CHATS. IT SHOWS YOU THE EXPERIENCES OF HOW WE’RE USING THAT TODAY. FOR SOME OF THE ASPECTS. BUT AGAIN, PINNING THOSE CONTENT PIECES WITH THE CONVERSATIONS THAT YOU’RE HAVING, BECOMES AS IMPORTANT AS BRINGING THE CONTEXT TOGETHER. AND ONE OF THE THINGS THAT JEFF TALKED ABOUT IN THE SESSION YESTERDAY WITH LAURIE IS WE’RE DOING A LOT OF WORK WITH SHAREPOINTS, BRINGING IT DIRECTLY INTO TEAMS IN AN EASY, SEAMLESS WAY. IT ALLOWS YOU TO IN SOME CASES USE THE SHAREPOINT APP TO FACILITATE THAT, MUCH LIKE YOU WOULD USE TRELO APP TO BRING IN THE CONTENT FROM THERE. YOU CAN QUICKLY BUILD YOUR OWN APP AND USE THAT AS A SECURE DATA REPOSITORY AND ANCHOR THOSE THINGS TOGETHER. AND THEN FINALLY, WHEN YOU START TO SEE HOW THOSE EXPERIENCES COME TOGETHER, YOU’VE ALSO SEEN A LOT OF WORK THAT WE’VE BEEN DOING WITH BOTS. THIS IS ALSO ABOUT OPENING UP A LOT OF OTHER OPPORTUNITIES WITH BOTS. THE WORK THAT WE’VE BEEN DOING AROUND MULTIPLE STRUCTURE COMMANDS AND ADAPTIVE CARDS, THE AZURE BOT SERVICES ARE COMING OUT WITH THEIR 40 SDK, SO YOU WILL SEE THAT FOR OUR SUPPORT TO WRITE THE BOTS WITH THE TEAMS CHANNEL. THIS IS A FOUNDATIONAL ASPECT OF THE CONVERSATIONAL APP THAT YOU CAN BUILD WITH TEAMS. AND BEING ABLE TO NOW START TO EXPOSE THESE CAPABILITIES IN A SORT OF RICHER WAY. AND THEN AS YOU SAW WITH SOME OF THE DEMO THERE WITH THE ADAPT IVE CARDS, YOU CAN HAVE IT AS PART OF THE CONVERSATION WHERE YOU CAN SHOW RICH DATA, CAPTURE INTERACTIONS, YOU KNOW, CHOICE COMMANDS, THINGS LIKE THAT. AND NOW BE ABLE TO HAVE THOSE DISCUSSIONS WITH THE BOT. WHAT’S REALLY INTERESTING IN, A NEW FEATURE WE’RE ANNOUNCING, IN GOING INTO THE PREVIEW IS ACTUALLY WHAT WE CALL TASK MODULES. TASK MODULES ARE BASICALLY LIKE CARDS, EXCEPT THAT THEY’RE ACTUALLY ABLE TO BE SHOWN AS BASICALLY FULL TASKS. SO NOW YOU HAVE THE ABILITY TO ACTUALLY REQUEST INTERACTION WITH A BOT WITHOUT ACTUALLY HAVING TO POST A FULL CARD INTO THE CONTENT STREAM. BASICALLY YOU COMMANDING WITH THE BOT. IT IS BACKED BY A SERVICE OR A BOT ON THE SORT OF MESSAGE SIDE, BUT IT ALLOWS YOU TO HAVE A MUCH RICHER SET. WHAT’S COOL IS YOU CAN USE CARDS, BUT YOU CAN ALSO USE YOUR OWN WEB VIEW CONTENT. TALKING ABOUT HTML, AND THIS OPENS UP A WHOLE BUNCH OF OPPORTUNITIES FOR INTERACTIVE MODELS, AND INTERACTIVE CONTENT YOU CAN START TO DO INSIDE OF THE CONVERSATION. SO WE THINK THERE’S A TON OF OPPORTUNITY NOW TO THINK ABOUT AS YOU’RE BUILDING OUT THESE APPS IN INTERACTIONS TO BE ABLE TO PUT THEM IN A MODEL THAT REALLY WORKS IN AN ENGAGING WAY WITH YOUR USERS TO ACTUALLY GET THE BEHAVIOR THAT YOU WANT. TO GIVE YOU A SENSE OF SOME OF THESE, NOW I WANT TO CALL UP SORT OF OUR NEXT OPPORTUNITY HERE. WE HAVE CHRIS WITH GE THAT’S GOING TO JOIN US AND TALK ABOUT SOME OF THE PROJECTS THEY’RE WORKING ON TO BRING THEIR SERVICES INTO THE TEAMS. LET’S WELCOME CHRIS.>>THANKS. [APPLAUSE]>>THERE WE GO. THAT SOUND GOOD?>>YEAH. GREAT. AWESOME. THANKS FOR COMING. TELL US A LITTLE BIT ABOUT HOW THINGS ARE GOING WITH YOU. >>I WORK FOR GE DIGITAL, WORKING AS A PRODUCT OWNER ON THE TEAMS ROLLOUT. WE STARTED THE PILOT ABOUT A YEAR AGO. YOU KNOW, ONBOARDING USERS THROUGHOUT THAT TIME. AND THROUGHOUT IT, WE’VE REALLY BEEN LOOKING AT THE APP INTEGRATIONS, FIRST PARTY, THIRD PARTY, AS BEING SOMETHING WE CAN REALLY CHAMPION WITH TEAMS. AND WE DID AN ONSITE A FEW MONTHS AGO WHERE WE STARTED EXPLORING SOME OF THE LINE OF BUSINESS APPLICATIONS. WE’RE A HUGE COMPANY. WE HAVE A LOT OF THOSE SERVICES THAT OUR USERS ARE USED TO CONSUMING, SO LET’S SEE WHAT WE CAN DO WITH THEM. >>COOL. >>IT’S GOING PRETTY WELL. WE HAVE TWO EXAMPLES TO SHOW YOU. I’LL JUMP THROUGH THE SLIDES QUICK SO WE CAN GET TO THE DEMO. A BIT OF A BACKGROUND OF WHAT WE’VE DONE. WE CAN GO TO THE NEXT SLIDE. SO WITH SEARCH, OUR ENTERPRISE SEARCH, IT GETS A LOT OF TRAFFIC. IT SEARCHES OVER A NUMBER OF DIFFERENT CONTENT SOURCES, DOCUMENTS, YAMMER, NEWS ARTICLES, EMPLOYEE PROFILES. WHAT WE DID WAS WE CREATED A COMPOSED EXTENSION TO SHOW OFF THE SEARCH WITHIN TEAMS. I’LL GET INTO IT A LITTLE BIT MORE ABOUT THAT WHEN WE GET TO THE DEMO. THE OTHER PIECE WAS THE NEW SERVICE APP. A NEWS CONTENT AGGREGATOR THAT PUSHES OUT NEWS BASED ON YOUR, YOU KNOW, PROFILE. SO YOUR LOCATION, I’M U.S., I’M DIGITAL AS PART OF MY BUSINESS. >>WHO IS EDDIE? IS HE THE GUY IN THE BACK?>>IT’S A LITTLE SQUIRREL WHO’S LOSING HIS MIND. YEAH, WE CAN JUMP INTO THE DEMO.>>GREAT.>>AS YOU CAN SEE HERE, TO SHOW OFF SEARCH FIRST. I KNOW IT’S SMALL, BUT IF YOU CAN SEE DOWN AT THE BOTTOM WHERE THE — SOME OF THE OTHER COMMANDS ARE, THERE’S A LITTLE LOGO. THAT’S OUR COMPOSE EXTENSION. WHAT WE DID WAS THE COMPOSE EXTENSION IS SIDE LOAD SBOOD TEAMS. WHAT THAT ALLOWS US TO DO IS FOR A DEVELOPER TO QUICKLY UPDATE CODE AND GET IT INTO TEAMS WITHOUT AFFECTING THE REST OF THE ORGANIZATION. IT’S AN ADMIN SETTING YOU CAN TOGGLE ON AND OFF. SOMEONE SAID CAN YOU PROVIDE THIS ARTICLE THAT I MENTIONED THE OTHER DAY, AND WE CAN DO A SEARCH FOR THAT. YOU CAN SEE THE OTHER CONTENT SOURCES, LIBRARIES, THERE’S COMMUNITIES, AND SO WE FIND THE ARTICLE IN THERE. AND POST IT RIGHT INTO THIS CHANNEL CHAT HERE. AND YOU’LL SEE, IT WILL SHOW UP AS ONE OF THE ACTIONABLE CARDS WE SAW, AND WE CAN SEND IT RIGHT WITHIN THE CHANNEL.>>AN EXAMPLE OF USING ONE OF THE NEW CAPABILITIES FOR HAVING MULTIPLE QUERIES IN THE SAME — >>YEAH, THIS GOES BACK EXACTLY TO EVERYTHING JACE WAS SAYING. REDUCING CONTEXT, REDUCING THE AMOUNT OF CLUTTER, THE TIME YOU SPEND LOOKING FOR STUFF. THIS IS A BIG APPLICATION THAT WE HAVE A DEDICATED WEB APP FOR, AND BRING IT RIGHT INTO TEAMS, KEEP PEOPLE IN THERE, AND THEY CAN CONSUME IT ON THE OTHER SIDE STILL WITHIN TEAMS. >>SWEET. >>YOU CAN SEE ALSO UP THERE, IT’S ACTUALLY SHOWING IN THE COMMAND BAR, YOU CAN DO SOMETHING SIMILAR. YOU CAN CALL THE SEARCH COMPOSE EXTENSION. HE’S COPYING THE ARTICLE THAT’S THERE. HE CAN JUMP INTO PRIVATE CHAT AND JUST QUICKLY START A PRIVATE RIGHT IN, AND THE END USER CAN GO FROM THERE. >>WHAT’S INTERESTING FOR THE AUDIENCE IS WHEN WE TALK ABOUT WORKING WHERE YOU ARE, WE OFTEN TALK ABOUT DESKTOP AND MOBILE. BUT EVEN THE NOTION OF BEING ABLE TO SAY, SOMETIMES I HAVE CONTENT I WANT TO SHARE WHEN I’M IN THE CONVERSATION. OTHER TIMES I’M WORKING ON SOMETHING ELSE AND I SEE SOMETHING INTERESTING THAT CATCHES MY EYE. >>YEAH. EXACTLY.>>THAT’S COOL THAT YOU GUYS DO THAT. THAT’S INTERESTING. >>SO ZAKI IS SHOWING THAT INTERACTIVE CARD THERE. IF WE SCROLL DOWN TO THE BOTTOM. THAT’S THE OTHER PIECE WE’RE GOING TO SHOW OFF THE EDDIE NEWS INTEGRATION. IT’S POWERED BY DYNAMIC SIGNAL. WE HAVE IT AS A BOT NOW. IT’S PULLING THESE — BECAUSE I ADDED IT WITH MY ACCOUNT, IT WILL PULL THE RELEVANT STORIES TO MY PROFILE. THE VICTIM WE WANT TO SHOW OFF HERE IS I CAN ACTUALLY TAKE THE ACTIONS ON IT, I CAN EASILY PUBLISH IT OUT TO LINKEDIN IF PUBLISH ON YOUR ACCOUNT. >>THAT’S A SPECIAL BUTTON, RIGHT? THE SERVICE IS DECIDING WHICH OF THOSE THINGS ARE AVAILABLE?>>WHAT’S HAPPENING IN THE BACK END IS THIS IS PULLING FROM THE INTERNAL NEWS SOURCE. IT’S NOT ALL OF THE CONTENT THAT WOULD COME THROUGH EDDIE IS NECESSARILY NEWS WE WANT TO SHARE OUT TO THE PUBLIC. SO WITH THAT SHARED LINKEDIN, WHEN AN ENEND USER SEES THAT, THEY CAN SEE IT THERE. IF IT’S A PRIVATE ARTICLE, IT DOESN’T SHOW UP. SO NO HARM THERE.>>SIMPLE. >>YEAH. LIKE ZAKI IS DOING, POST THE COMMENT, POST IT OUT TO LINKEDIN, AND IT WILL SHOW UP RIGHT THERE IN YOUR ACTIVITY FEED. >>COOL. WHAT’S THE FEEDBACK SO FAR AS YOU’RE PLAYING WITH THIS?>>WE’RE STILL ROLLING THIS OUT. IT’S STILL EARLY ON. I THINK IT LOOKS GREAT. TO GO BACK TO WHAT JACE SAID, NOBODY WANTS TO HAVE TO SWITCH BETWEEN THESE DIFFERENT APPS. BEING ABLE TO PULL THIS IN IS A HUGE WIN. WE CAN SHOW THAT BUSINESS VALUE AND DRIVE IT TO AN OPTION. IT’S AN EASY WIN. >>AWESOME. WELL, THANK YOU SO MUCH FOR SHARING THAT. AND I’M SURE THE PRODUCT’S GOING TO GO WELL. >>ABSOLUTELY. THANK YOU VERY MUCH.>>BIG ROUND FOR CHRIS THEN. [APPLAUSE]>>AWESOME. OKAY. SO, EXPERIENCES MATTER. YOU CAN START TO PUT EXPERIENCES TOGETHER AND TO SOME VERY INTERESTING THINGS FOR THAT. A LOT OF THESE EXPERIENCES ARE USER EXPERIENCES THAT YOU’RE PULLING IN, USING THE HUB TO PULL THESE THINGS TOGETHER. YOU POWER THEM WITH THE INTELLIGENCE OF SORT OF THE INSIGHTS THAT COME FROM YOUR DATA. AND WITH MICROSOFT GRAPHS, YOU HAVE AN OPPORTUNITY TO LEVERAGE THAT DATA IN A MUCH MORE, I’LL SAY RELEVANT WAY FOR YOUR ORGANIZATION. AND THERE ARE A COUPLE OF THINGS, WE’RE TRYING TO MAKE IT EASY FOR YOUR EXPERIENCES TO CONNECT TO GRAPH AS WE POSSIBLY CAN. SO THERE’S A NUMBER OF ENHANCEMENTS WE’VE DONE TO SIMPLIFY THE CREDENTIAL MANAGEMENT FOR USE SO WHEN YOU’RE BUILDING THESE EXPERIENCES, YOU CAN LEVERAGE THE SIGN-ONS, SO YOU DON’T HAVE TO WORRY ABOUT THE SEPARATE AUTHOR, HAVING A SORT OF WEIRD DELEGATED AS YOU TRY TO CONNECT TO THE PERSONAL INFORMATION FOR YOUR USERS WITH YOUR BOTS OR WITH YOUR TAB. THE OTHER THING THAT’S SORT OF INTERESTING IS THAT THE GRAPH IS REALLY NOW REALLY THE MICROSOFT 365 API, RIGHT? IT’S COVERING EVERYTHING THAT WE’RE COVERING IN MICROSOFT 365. YOU’RE TALKING ABOUT THE BENEFITS OF OFFICE, WITH EXCEL, WORD, OUTLOOK, SHAREPOINT, FILES, TEAMS, PLANNER, ET CETERA. BUT ALSO, OVER THE LAST SIX MONTHS WE’VE INTRODUCED OTHER THINGS AROUND WINDOWS 10 WITH ACTIVITY FEED. WE’VE ALSO DONE A NUMBER OF THINGS AROUND ENT PRIZE MOBILITY AND SECURITY. IT’S GETTING VERY BROAD. IT’S JUST A RICH OPPORTUNITY TO SORT OF GO IN AND START LEMPLING THAT DATA. THIS IS ALL NEWS. ONE OF THE THINGS WE HAVEN’T TALKED AS MUCH ABOUT IS THE ROLE COMMUNICATIONS STARTS TO PLAY IN MICROSOFT GRAPH. IF YOU LOOK AT MICROSOFT GRAPH OVER THE LAST COUPLE OF MONTHS YOU’LL NOTICE WE HAVE BASIC COMMUNICATIONS CAPABILITIES FOR CHATS. YOU CAN POST ANY MESSAGE IN A CHANNEL. YOU CAN’T REPLY TO A THREAD. THERE’S A BUNCH OF CONSTRAINTS THERE. ONE OF THE KEY THINGS PEOPLE WANT TO DO, IF YOU’RE A SKYPE BUSINESS CUSTOMER AND COMING FROM SKYPE FOR BUSINESS ENVIRONMENT, AND LOOKING AT WHAT OFFICE 365 AND WHAT TEAMS DO FOR US, YOU START THINKING ABOUT THE ECOSYSTEM THAT WE HAVE IN VOICE AND VIDEO PARTNERS ON PREM, HEY, WHEN CAN I HAVE THE ECOSYSTEM IN TEAMS. THE FOUNDATION IS STARTING TO BRING COMMUNICATIONS INTO THE CLOUD. AND INTO THE GRAPH. WE’RE VERY EXCITED TO ANNOUNCE THAT TODAY WE’RE ACTUALLY GOING TO BE OPENING UP A PREVIEW FOR OUR NEW COMMUNICATIONS APIs, CALLING A MEETING OF APIs AS PART OF MICROSOFT GRAPH. THEY COMMUNICATIONS ARE GOING TO COVER A RANGE OF CAPABILITIES. ONE OF THE KEY THINGS THAT WE’RE FOCUSING ON WITH THE INITIAL PREVIEW IS AROUND THIS CONTENT THAT WE THINK OF PROGRAMMABLE VOICE AND VIDEO. PROMABLE VOICE AND VIDEO IS WHAT WE DID A SNEAK PEEK AT BUILD A FEW MONTHS AGO. THE ORIENTATION FOR THIS SETUP CAPABILITY IS ABOUT ENABLING SORT OF TWO-CORE WORK LOADS. ONE IS ACTUALLY INTRODUCING A NEW SET OF CAPABILITIES FOR OUR EXISTING BOTS. SO THE BOTS THAT YOU JUST SAW THAT WE’RE DOING INTERACTIVE MESSAGING AND PUTTING THOSE THINGS TOGETHER, WE SUPPORT THOSE TODAY. PROPOSITION. THAT’S PART OF OUR MESSAGING WE’RE NOW MAKING IT POSSIBLE FOR YOU TO ADD VOICE AND VIDEO TO THE BOTS. NOW I CAN ENABLE MY BOTS FOR CALLING, I CAN ACTUALLY CALL THE BOT, THE BOT CAN CALL ME. WE’LL SHOW YOU EXAMPLES IN JUST A MINUTE. WE’RE ALSO ENABLING THESE FOUR SERVICES. WHAT ARE WE TALKING ABOUT? WHEN YOU GET INTO CALLING, IT’S NOT NECESSARILY ABOUT THE BOT ALWAYS TAKING THE CALL, IT’S ACTUALLY ABOUT THE INTELLIGENCE THAT GOES INTO DECIDING WHERE THE CALL SHOULD GO. SO WHEN YOU THINK ABOUT WHEN YOU TALK TO YOUR BANK, OR WHEN YOU TALK TO YOUR PROFESSIONAL SERVICES COMPANY, THEY WANT TO KNOW, DO YOU WANT TO TALK TO SALES, SUPPORT, DO YOU WANT TO TALK TO SOMEBODY ELSE IN I.T.? WE HAVE SOME BASIC CAPABILITIES FOR THAT WITH OUR PHONE SYSTEM OFFERING TODAY, WITH AUTO ATTENDANT BUT WHAT IF YOU WANT TO LOOK IN YOUR LINE OF BUSINESS TO GET A CUSTOMER NUMBER, OR DECIDE MORE INTELLIGENTLY BETWEEN FIVE DIFFERENT PEOPLE WHO SHOULD GET THIS PARTICULAR INCOMING CALL. WHAT IF YOU WANT TO EVALUATE MORE DATA. THESE ARE ALL GREAT OPPORTUNITIES TO START BUILDING THAT INTELLIGENCE INTO THE CALL CONTROL THAT YOU GET WITH PHONE SYSTEM, AND WITH TEAMS AND WITH OFFICE 365. NOW, ONE EXAMPLE OF THAT, THAT’S SORT OF NOT AS TYPICAL FOR FOLKS IF YOU’RE COMING FROM SOME OF THESE EXPERIENCES, THIS ISN’T JUST ABOUT IVRs, AND NOT JUST ABOUT SORT OF, YOU KNOW, WHO GETS THE SUPPORT CALL. THERE’S ACTUALLY A LOT OF BUSINESS PROCESS WHERE COMMUNICATIONS IS VITAL. LET’S THINK ABOUT SORT OF THE SITUATIONS THAT WE’VE HAD AROUND MASS EMERGENCY OR INCIDENT COMMUNICATIONS. THIS CAN TAKE A WIDE SPECTRUM OF SORT OF SITUATIONS, EVERYTHING FROM, YOU KNOW, HEY, WE’RE HAVING AN ASSEMBLY TO, HEY, GO GET IN YOUR SHELTER KIND OF THING. WE’RE GOING TO KEEP IT SOMEWHERE IN THE MIDDLE. SORT OF JUST GO WITH SORT OF A SPECIFIC EXAMPLE. LET’S JUST SAY THERE’S AN INCIDENT, SOMETHING IS HAPPENING AND WE NEED TO RESPOND TO THAT INCIDENT. LET’S LOOK THROUGH SOME OF THE INTERACTIONS FOR A SECOND. SOMETHING’S HAPPENING, OKAY? WHAT DO WE DO? I’VE GOT A LIST OF STUFF WE’VE GOT TO GO. WE’VE GOT TO GO THROUGH THE LIST QUICKLY. IT CAN INCLUDE I NEED TO ACTUALLY MENTION TO PEOPLE THAT SOMETHING IS HAPPENING. I MIGHT NEED TO ACTUALLY CALL SOME PEOPLE AND LET THEM KNOW THAT THINGS ARE HAPPENING, OR TO ACTUALLY GET THEM CONNECTED. I MIGHT HAVE A SET OF ADDITIONAL INFRASTRUCTURE THAT I NEED TO START CONNECTING WITH. A SECURITY SYSTEM. YOU KNOW, SOME LEGACY COMMUNICATIONS AND RESTRUCTURE. SOME IOT TYPE OF INFORMATION OR INFRASTRUCTURE THAT I’VE HAD TO CONNECT WITH. I MIGHT HAVE A RESPONSE TEAM THAT NEEDS TO GET TOGETHER AND USE TEAMS AND USE BOTH REALTIME VIDEO AND ONLINE MEETINGS WITH TEAMS TO ACTUALLY COORDINATE AND PUT THESE THINGS IN PLACE. OF COURSE, I’M GOING TO HAVE ANALYTICS OVER ALL THIS. SO HOW MUCH OF THIS IS AN IVR, HOW MUCH IS SOMETHING? THIS IS WHERE WE START LOOKING AT THE APIs TO UNLOCK THESE TYPES OF SCENARIOS. SO THE FOUNDATION FOR THIS, THIS IS REALLY SAYING, HEY, AS A PARTNER, YOU CAN BRING YOUR EXISTING SERVICES, YOU CAN ACTUALLY CONNECT THEM INTO OUR GRAPH APIs, USING YOUR CALL AUTOMATION SERVICE TALKING TO THESE APIs. YOU CAN USE GRAPHS, TEAM BOTS, AND AN EXPERIENCE FOR YOUR YESERS AND START TO UNLOCK A LOT OF THE VALUE THAT DRIVES YOUR BUSINESS. THIS ISN’T SO MUCH ABOUT EMPLOYEE SERVICES, IT’S ABOUT DRIVING THE WHOLE SAFETY ASPECT OF YOUR BUSINESS TOGETHER. INTERESTING SPACE. VERY EXCITED TO ACTUALLY HAVE A PARTNER OF OURS, SINGLE WIRE, WITH A PRODUCT CALLED INFORMACAST. RYAN AND PAT WILL TALK ABOUT WHAT WE’RE DOING IN THIS PARTICULAR SPACE. SO LET’S GIVE THEM A ROUND. [APPLAUSE]>>ALL RIGHT. WE’RE GOING TO GET THIS GOING. TELL US A LITTLE BIT ABOUT SINGLE WIRE. TESTING. >>THERE WE GO.>>ALL RIGHT. SINGLE WIRE SOFTWARE, WE MAKE AN EMERGENCY NOTIFICATION, MASS NOTIFICATION PLATFORM CALLED INFORMACAST. IT’S CLOUD BASED, SENDS TO LOTS OF DIFFERENT DEVICES. OUR REAL DISTINCTION IN THE MARKETPLACE IS WE SEND NOT ONLY TO MOBILE PHONES, AND LIKE MOST OF OUR COMPETITION DOES, WE SEND TO A LOT OF THINGS ON PREMISES. A LOT OF THE THINGS YOU SAW IN THE SLIDE EARLIER, THINGS LIKE — SOME OF THE THINGS WE HAVE HERE, LIKE SPEAKERS, DIGITAL SIGNAGE, DESKTOPS, ALL THOSE THINGS. BECAUSE YOU OWE A DUTY OF CARE TO EVERYONE WHO COMES IN YOUR PLACE, AND YOU’RE NOT ALWAYS GOING TO HAVE CELL PHONE CONNECTIVITY OR EVEN HAVE A CELL PHONE NUMBER OF THE PEOPLE AVAILABLE. SO THIS IS YOUR CHANCE TO PARTICIPATE. SO I WOULD ENCOURAGE YOU TO PULL OUT YOUR MOBILE PHONE AND TEXT #MS TEAMS. WE’RE NOT GOING TO KEEP YOUR PHONE NUMBERS, I PROMISE. RYAN’S NOT GOING TO FORGET THIS TIME. PLEASE PARTICIPATE. AWESOME.>>A COUPLE MINUTES TO DO THAT.>>SO, QUICK DISCLOSURE BECAUSE WE HAVE PEOPLE LIVE STREAMING AS WELL. WE’RE GOING TO SHOW YOU A DEMONSTRATION OF AN IN-SYNC COMMUNICATION. IT’S A TEST, IT’S FUN, IT’S A DEMO. IF YOU’RE WATCHING ONLINE, DON’T FREAK OUT IF YOU OPT IN WITH THE SMS. IT WILL SHOW YOU THE OPPORTUNITIES WE’VE GOT HERE.>>LET’S JUMP IN AND SEE SORT OF WHAT WE’VE BUILT.>>ALL RIGHT. SO THE FIRST SCENARIO THAT WE HAVE IS ONE WHERE WE HAVE A SITUATION, SEVERE WEATHER ALERT. WE’RE GOING TO HAVE A LOT OF THINGS GOING ON AT ONCE. WE’RE GOING TO SEND THAT OUT TO EVERYONE WHO’S ON TEAMS. WE’RE GOING TO SEND IT OUT TO ALL THE MOBILE USERS, SO EVERYONE WHO TEXTED IN. WE’LL LIGHT UP A COUPLE THINGS ONSTAGE. WE’LL BRING IN OUR INSTANT RESPONSE TEAM. PART OF IT IS MASS NOTIFICATION, LETTING EVERYBODY KNOW. BUT WHENEVER YOU HAVE A MASS NOTIFICATION INCIDENT, THE VERY NEXT THING YOU NEED TO DO IS BRING TOGETHER A TEAM THAT CAN DEAL WITH THE ONGOING SITUATION. AND THEY NEED INFORMATION TO DO THAT. THEY NEED A WAY TO COLLABORATE, ET CETERA.>>COOL. THIS IS AN INCIDENT CHANNEL THEN. >>RYAN FOWLER, WHO IS NOT ONLY OUR PRINCIPAL ARCHITECT, BUT INCIDENT COMMANDER TODAY, HE’LL GO AHEAD AND LAUNCH THE ALERT. >>THANKS, PAT. I WAS WATCHING THE RADAR HERE, THAT’S ALL I DO ALL DAY, AND I NOTICE THERE’S SOME SEVERE WEATHER ON THE WAY. SO I’M GOING TO LET THE INFORMACAST BOT KNOW THAT SO WE CAN TRIGGER THIS INCIDENT RESPONSE. LET ME JUST LEARN HOW TO USE THE MOUSE. INFORMACAST THAT. INFORMACAST IMMEDIATELY RESPONDS WITH AN ADAPTIVE CARD, WHICH WE WERE JUST TALKING ABOUT EARLIER. I’M GOING TO TELL THE INFORMACAST BOT WHAT’S GOING ON. WE HAVE SOME PRECONFIGURED OPTIONS FOR WHAT TYPES OF INCIDENTS I MIGHT BE DEALING WITH. TODAY WE’RE LOOKING AT SEVERE WEATHER ON THE NORTH CAMPUS. IF I HAD DETAILS TO SHARE IN HERE, I COULD DO SO, BUT I’M GOING TO JUST CLICK SEND. BEFORE WE DO THIS, JUST ANOTHER REMINDER, THIS IS JUST A DEMO, JUST A TEST. THERE’S NO ACTUAL SEVERE WEATHER GOING ON. >>ONE OF THE FUN THINGS ABOUT ADAPTACARDS, THE SIMPLICITY ASPECT THAT’S EASY TO OVERLOOK. IF I WAS DOING A HISTORICAL FOR AN INCIDENT COMMUNICATION, THIS WOULD HAVE BEEN THREE OR FOUR MESSAGES, RIGHT? SO HOW LONG DO YOU NEED TO WAIT TO GET A RESPONSE BACK FROM THE BOT BEFORE THE TORNADO HITS YOUR PLACE? SO THE MORE YOU CAN JUST SORT OF GET IT INTO ONE COMMAND AND BE ABLE TO SEND IT, SIMPLICITY IS GOOD.>>RIGHT. OKAY. SO PAT ALREADY DESCRIBED WHAT’S GOING TO HAPPEN. BUT WE’RE GOING TO GET A BROADCAST. YOU’RE GOING TO GET SMSs TO EVERYONE ELSE. WE’LL HAVE AN INCIDENT MEETING TO FIGURE OUT WHAT’S NEXT IF WE NEED TO ADDRESS THE SITUATION FURTHER. DO YOU WANT TO HIT THE MIC ON THE SPEAKER?>>THIS IS A SEVERE WEATHER ALERT. REMAIN INDOORS AND SHELTER IN PLACE. MOVE TO AN INTERIOR ROOM OR HALLWAY IF POSSIBLE. WAIT FOR THE ALL-CLEAR.>>OKAY. SO THAT WAS OUR BIG LOUD INFORMACAST. LOOKY HERE, WE HAVE A PHONE CALL COMING IN. I’M GOING TO ANSWER IT WITH VIDEO.>>AN INCIDENT, PRESS ONE TO JOIN THE MEETING. >>THE AUDIO DID NOT GO THROUGH THE AUDIO OUTPORT. I’M SORRY, WE HAD AN IVR THAT ASKED ME TO HIT 1 TO JOIN THE MEETING. SO I’M GOING TO GO AHEAD AND DO THAT. OKAY. IT LOOKS LIKE OUR SAFETY OFFICER IS ALREADY IN THE MEETING. WE’RE GOING TO CHAT WITH HIM ABOUT WHAT WE NEED TO DO. OH, IT LOOKS LIKE THE WEATHER EVENT IS OVER.>>CAN WE CHECK ON HOW WE’RE DOING WITH THE RESPONSES?>>THAT WOULD BE A GOOD IDEA. LET’S GO BACK TO TEAMS. WE STILL HAVE OUR CALL GOING ON WITH URON. WE ACTUALLY ACTUALLY AUTOMATICALLY ADDED AN INFORMACAST SEVERE WEATHER TAB TO OUR CHANNEL. ALL I HAVE TO DO IS CLICK OVER THERE, AND WE CAN SEE THE NOTIFICATION DETAILS IN REALTIME. WE HAVE 88 RECIPIENTS. LOTS OF SMSs GOING OUT. SOME NOTIFICATIONS SENT. AND SOME CONFIRMATION RESPONSES. IT LOOKS LIKE THERE IS LOTS OF HURRICANE ROCKING GOING ON.>>SO WE HAVE SOME PEOPLE ARE SAFE, SOME PEOPLE NEED HELP, OR ASSISTANCE. AND THERE’S A ROCKING LIKE A HURRICANE. >>ONE OF THE THINGS THAT I THINK IS INTERESTING TO POINT OUT, YOU HAVE YOUR EXISTING SERVICE AND LINE OF BUSINESS APP, YOU WANT TO DYNAMICALLY ASSOCIATE SOME OF THAT CONTENT WITH THE CONTEXT OF THE CHANNEL THAT YOU HAPPEN TO BE IN, IN THIS CASE WE HAVE OUR INCIDENT CHANNEL. THIS IS NEW CAPABILITY COMING, BEING ROLLED OUT FOR MICROSOFT GRAPH. SO YOUR ABILITY TO COME IN AND ADD THESE TABS DYNAMICALLY WITH THESE CHANNELS IS SOMETHING YOU GUYS CAN TRY OUT AS PART OF IT. COOL. WE HAD SOME PEOPLE ROCKING. IT LOOKS LIKE IT’S EVOLVING A LITTLE BIT. >>YEAH.>>COOL. >>CONFIRMATION RESPONSES COMING BACK IN. >>WE’LL LET THE PEOPLE ROCK LIKE A HURRICANE, LET THEM DEAL WITH THE ROCKING PALM TREES. THAT’S COOL. THAT’S SORT OF AT THE HIGH END OF THE — EVERYBODY NEEDS TO KNOW NOW, AND IT’S A PRETTY SERIOUS DEAL. WHAT ARE SOME OF THE OTHER THINGS THAT YOU GUYS ARE TAKING ON?>>A LOT OF OUR CUSTOMERS USE INFORMACAST FOR NOTIFICATIONS. ONE AREA USED A LOT IS IN SCHOOLS. WE HAVE ABOUT 7,000 CUSTOMERS IN ABOUT 60 COUNTRIES, BUT 1,000 OF THOSE ARE PRE-K SCHOOLS. IT COULD BE ABOUT ANYTHING. TODAY WE HAVE A PRINCIPAL SKINNER WHO IS GOING TO SEND OUT A NOTIFICATION USING VOICE. AND SEND THAT TO EVERYBODY. SO LET’S GO AHEAD AND HEAR THAT.>>RIGHT. SO NEW FEATURE AVAILABLE TO BOTS, WE JUST SAW THAT WE INTERACTED WITH IT VIA CHATTING, AND ADAPTIVE CARDS. BUT IF WE WANT TO RECORD LIVE AUDIO, WHY DON’T WE JUST GO AHEAD AND CALL THE BOT. WE HAVE THE NEW CALL TAB OVER ON THE LEFT SIDE OF THE TEAMS INTERFACE. AND WHY AM I NOT SEEING MY CONTACT HERE. HOLD ON A SECOND. I’LL JUST CALL IT IN ANOTHER WAY. WE’LL GIVE THE INFORMACAST BOT A CALL. THIS IS JUST A DEMO, SO DON’T BE ALARMED BY LOUD NOISES. I WISH THE AUDIO WOULD COME OUT OF THE SPEAKERS.>>WELCOME TO SINGLE WIRE INFORMACAST, RECORD YOUR MESSAGE NOW.>>HELLO. HELLO. THIS IS PRINCIPAL SKINNER, SPRINGFIELD ELEMENTARY SCHOOL. DON’T FORGET TO COME TO THE SCHOOL ASSEMBLY THIS AFTERNOON AT 2:00. I EXPECT ALL OF YOU TO BE ON YOUR BEST BEHAVIOR. ESPECIALLY YOU, BART.>>THANK YOU. A NOTIFICATION IS ON THE WAY.>>THIS IS PRINCIPAL SKINNER, SPRINGFIELD ELEMENTARY SCHOOL. DON’T FORGET TO COME TO THE SCHOOL ASSEMBLY THIS AFTERNOON AT 2:00. I EXPECT ALL OF YOU TO BE ON YOUR –>>VERY PLAUSIBLE SCENARIO. >>BART SIMPSON FOR SURE. THAT’S VERY COOL. SO YOU CAN SEE HOW THAT APPLIES MAYBE IN EDUCATION OR APPLIES IN MAYBE HEALTH CARE. ARE THERE OTHER SPACES YOU SEE THOSE TYPE OF THINGS?>>HEALTH CARE, EDUCATION MANUFACTURING ARE THREE SPACES WE SEE A LOT OF DAY-TO-DAY WORK NOTIFICATIONS. ANY OF THOSE WOULD APPLY. >>I WANT TO GIVE A SHOUT-OUT, WE WERE LISTENING TO IT OVER THE MIC, WE ARE TAKING ADVANTAGE OF APIs GETTING RELEASED THIS WEEK IN THE PREVIEW. THERE’S A SESSION LATER THIS WEEK. I ENCOURAGE EVERYBODY TO CHECK IT OUT. DEFINITELY PRETTY DRAMATIC JUMPS IN FULLY SYNTHESIZED TEXTS, FROM TEXT TO SPEECH. INTERESTING STUFF THERE. SO WHAT’S NEXT FOR YOU GUYS?>>WELL, WE PLAN ON RELEASING THIS AS A FINISHED PRODUCT IN Q-1 OF NEXT YEAR. SHORTLY AFTER YOU GUYS’ GA.>>THERE YOU GO. THERE YOU GO. THIS IS AWESOME. THANK YOU SO MUCH. [APPLAUSE]>>EXCELLENT. SO HOPEFULLY EVERYBODY HAD FUN WITH THE SMS. GOOD EXAMPLE OF HOW YOU CAN NOW BRING COMMUNICATIONS INTO LINE WITH THE WORK THAT YOU’RE DOING ON THE SORT OF OVERALL WORK STYLE THAT YOU’RE TRYING TO SORT OF DRIVE INSIDE YOUR ORGANIZATION. WE’VE GOT A FEW MINUTES LEFT. I WANT TO QUICKLY TALK ABOUT SORT OF THE LAST PIECE OF THE PUZZLE HERE. WE TALKED ABOUT HOW YOU APPLY THE FIRST PARTY AND THE THIRD PARTY APPLICATIONS. WE TALKED ABOUT SOME OF THE SCENARIOS AND VALUE TO ACTUALLY BUILD YOUR OWN. AND BOTH TAKE ADVANTAGE OF THE HUB EXPERIENCE AND BUILD ON GRAPH. WE TALKED ABOUT HOW COMMUNICATIONS CAN GET FOLDED INTO THAT. THE KEY SORT OF PINNING UNDERNEATH OF ALL OF THAT IS HOW YOU MANAGE THESE APPLICATIONS. SO WE’VE ACTUALLY SEEN SORT OF TWO DIFFERENT MODELS HERE. WE’VE SEEN THE I.T. PROBE BEING ABLE TO ACTUALLY PUBLISH. WE’VE SEEN THE USER ACTUALLY BE ABLE TO SEE THE APPS AS MORE OF AN INPROGRESS DEVELOPMENT PROCESS, AND WE’VE SEEN THE ABILITY FOR ME TO HAVE SORT OF DIFFERENT SCOPES THAT I’M INTERESTED IN THIS APPLICATION. APPLICATIONS FOR ME, MY SORT OF PERSONAL SCOPE, AND APPLICATIONS FOR US AS A TEAM, OR SORT OF THE TEAM’S APP SCOPES. AS YOU LOOK AT THE TWO THINGS TOGETHER, WHAT YOU START TO RUN INTO IS SORT OF AN EXPERIENCE THAT IS REALLY TRYING TO HELP YOU GET THE RIGHT APPLICATION AT THE RIGHT TIME. NOW, IN THE INTEREST OF TIME I’M GOING TO SKIP OVER SOME OF THE DEMO HERE AND REFERENCE THE SESSION THAT JACE WAS MENTIONING EARLIER SO YOU CAN GO BACK AND STREAM IT. WE HAD IT EARLIER TODAY, IT GOES INTO DETAIL HOW YOU MANAGE TO PULL THOSE THINGS TOGETHER. I WANTED TO HIGHLIGHT A FEW POINTS. NUMBER ONE IS THAT WHEN YOU’RE THINKING ABOUT MANAGING, WE HAVE EXPLICIT ADMINISTRATION CAPABILITIES IN THE ADMIN PORTAL, BUT IT’S ALSO ABOUT RECOGNIZING YOU’RE TRYING TO DRIVE AND SUPPORT A LIFE CYCLE. WE HAVE OUR INCIDENT EXAMPLE WE WERE JUST USING, THE INCIDENT HAPPENS, WHEN THE INCIDENT IS OVER, WE WANT TO BE ABLE TO ARCHIVE THE INCIDENT AND DO A POSTMORTEM, HOW CAN WE GET BETTER. I WANT TO WORK THROUGH THAT CYCLE, WHETHER IT’S A NEW SALES OPPORTUNITY, CLASS TERM. OPPORTUNITIES TO WORK TOGETHER, HAPPENING IN THESE CYCLES. A LOT OF THE APIs ARE THERE TO FACILITATE YOU WORKING THROUGH THE CYCLES IN A MUCH MORE AUTOMATIC, PROGRAMMATIC WAY. ONE OF THE THINGS YOU’LL SEE IF YOU USED ANY OF THE SORT OF CURRENT ADMINISTRATION EXPERIENCES, WE HAVE A NEW ADMINISTRATION EXPERIENCE, THE TEAMS IN SKYPE ADMIN PORTAL WE’RE STARTING TO BRING ONLINE FOR MORE AND MORE CAPABILITIES, AND INCORPORATES A NUMBER OF ASPECTS FOR SUPPORT FOR POLICY, FOR EXAMPLE. WE’RE TAKING THE POLICY CONTENTS THAT WE’VE STARTED WITH LIKE MESSAGING AND CALLING AND WE’RE GOING TO BE BRINGING THOSE TO OUR APPLICATION MANAGEMENT STORY AS WELL. YOUR ABILITY TO ACTUALLY HAVE PER USER ASSIGNMENTS OF APPS, AND SORT OF APP CAPABILITIES, WE SHOWED SIDE LOADING, TODAY’S SIDE LOADING IS SOMETHING YOU ENABLE OR DISABLE FOR YOUR ENTIRE ORGANIZATION. AS WE MOVE FORWARD WITH THE CAPABILITY, WE HAVE THE ACT TO STIPULATE ON A PER USER BASIS, WHETHER YOU CAN SIDE LOAD OR NOT. ONE OF THE KEY THINGS IS TO DRIVE THESE CUSTOM APPS, YOU NEED TO UNDERSTAND WHAT PEOPLE ARE DOING WITH THEM, WHAT KIND OF USAGE YOU’RE GENERATING OUT OF THAT. WE’RE PLANNING ON ACTUALLY SERVICING MORE USAGE INFORMATION OVER THE APPS SO YOU CAN GET BETTER INSIGHTS ON THOSE THINGS TOGETHER. AGAIN, IF YOU’RE INTERESTED IN MORE DETAILS IN THE MANAGE SIDE, I WOULD ENCOURAGE YOU TO GO BACK AND LOOK AT THE SESSION. AND THAT WILL — THE SESSION FROM EARLIER THIS AFTERNOON, YOU CAN LIVE STREAM THAT. GREAT SESSION, ANOTHER REFERENCE UP THERE THAT TALKED ABOUT THE OTHER ASPECT OF BEING SUCCESSFUL WITH CUSTOM APPS WHICH IS REALLY AROUND THE CHANGE MANAGEMENT PROCESS AND HOW YOU SORT OF ENCOURAGE FOR PEOPLE TO WORK DIFFERENTLY AND WORK SMARTER. WE’VE COVERED A BUNCH OF INFORMATION. TODAY IN TERMS OF HIGHLIGHTS. SOME OF THE KEY THINGS WE’VE ALREADY SHOWN YOU WE RECENTLY RELEASED THE TENANT APP CATALOG. WE TALKED ABOUT THE IMPROVEMENTS WITH BOTS. SOME OF THE BIG THINGS ARE TEAMS APIs WILL BE MOVING FROM BETA IN THE INTERNAL SPACE IN THE NEXT COUPLE OF MONTHS. I ENCOURAGE EVERYBODY TO TRY OUT THE SERVICE APIs. IF YOU’RE IN A LARGER ORGANIZATION, THE PRESENCE IN THAT SPACE IS YOUR INDICATION THAT THINGS ARE READY FOR PRIMETIME. WE’RE GETTING REALLY, REALLY CLOSE. SO I ENCOURAGE EVERYBODY TO TAKE ADVANTAGE OF THAT, AND GIVE US THAT FEEDBACK NOW. BECAUSE THAT WILL REALLY HELP US MAKE SURE WE GET YOU EXACTLY WHAT YOU NEED. THERE’S A BUNCH OF NEW CAPABILITIES SHOWING UP IN THE BETA, AND WE’LL HAVE OTHER SESSIONS AND WE’LL TALK ABOUT ONE OF THESE THINGS. AND THE ABILITY TO HAVE THE APPLICATION CONTEXT, THAT’S MAYBE GREEK FOR SOME OF YOU, BUT BASICALLY YOU CAN START WRITING SERVICE APPS THAT DON’T HAVE TO BE GLOBAL OFFICE 365 ADMINS TO ACCESS THE GRAPH. THAT’S A BUNCH OF POWER THAT COMES IN WITH THOSE THINGS. OBVIOUSLY WITH THE WORK THAT WE’RE STARTING TODAY IN TERMS OF LAUNCHING ON THE PROGRAMMABLE VOICE AND VIDEO, AND WE’VE TALKED ABOUT SOME OF THE SHARE POINT ITEMS THAT YOU’VE SEEN BOTH IN THE SESSION YESTERDAY AS WELL AS SOME VARIOUS OTHER SHAREPOINT SESSIONS THAT HAPPENED THIS WEEK. CHECK OUT THE SHAREPOINT PIECE, BECAUSE I THINK THERE’S A BUNCH OF OPPORTUNITY THAT COMES AROUND THAT. SO TO CLOSE OUT, WE HAVE A NUMBER OF SESSIONS THIS WEEK THAT WE’RE DOING. WE HAD ONE EARLIER TODAY WHICH WAS 3136. I ENCOURAGE YOU TO STREAM THAT ONE. THE ONE RIGHT NOW IS THE ONE YOU’VE BEEN WORKING THROUGH. WE HAVE A FEW MORE THAT ARE COMING UP. AGAIN, I ENCOURAGE YOU TO CHECK THESE OUT IF YOU WANT TO GO DEEPER. I WILL BE DOWN AT THE BOOTH IN THE EXPO, AS WILL ZAKI AND A NUMBER OF OTHERS. WE LOVE TO HANG OUT AND CHAT ABOUT WHAT YOU’RE TRYING TO DO. AND IF YOU NEED SOME MORE INFORMATION IN TERMS OF HOW TO GET STARTED, AS JACE SAID WE’LL BE REFRESHING OUR PORTAL HERE PRETTY SOON. BUT IN THE MEANTIME WE’VE GOT CONVENIENT LINKS FOR YOU TO CHECK OUT MORE INFORMATION. SO OUR DEV CENTER, TEAMS DEVELOPER, WE HAVE A BUNCH OF COMMUNITY THINGS SPINNING OUT AS WELL AS THE DOCUMENTATION THAT COMES AROUND WITH THESE THINGS. I ENCOURAGE YOU TO CHECK THIS OUT. JUST TO PROMOTE A PIECE HERE, WE’RE LOOKING TO GET MORE COMMUNITY ENGAGEMENT, BUILDING UP ON THIS. WE’RE STARTING TO REALLY THINK ABOUT HOW THOSE ENGAGEMENT PIECES CAN COME TOGETHER AND THINK ABOUT DEV MEETUPS. I ENCOURAGE YOU TO GO TO THE DEV CENTER AND GET CONNECTED ON THE EVENTS WE’LL BE RAMPING UP AS WE GO FORWARD. SO WITH THAT, IT’S BEEN AN AWESOME 75 MINUTES. I REALLY APPRECIATE EVERYBODY HANGING OUT WITH US, AND HOPEFULLY IT WAS INFORMATIVE FOR YOU, AND GOT A CHANCE TO HEAR GREAT PARTNER AND CUSTOMER STORIES. REALLY START THINKING ABOUT THE WAY APPS CAN HELP YOU WORK. JACE SHOWED YOU HIS PERSONAL EXPERIENCE. WE HAD ACCENTURE AND GE SHOWING THEIR EXPERIENCE, AND SINGLE WIRE SHOWED YOU OPPORTUNITIES THAT CAN COME IN WHEN YOU THINK ABOUT TEAMS AS HOW YOU’RE RUNNING YOUR BUSINESS PROCESS. CHECK OUT THE SESSIONS, AND, YOU KNOW, DON’T BE AFRAID TO GET STARTED WITH A CUSTOM APP. IT’S REALLY EASY. THE APP STUDIO IS THERE. YOU CAN GET A BOT IN FIVE SECONDS, AND YOU CAN GET STUFF GOING WITH SHAREPOINT. THINK ABOUT REALLY JUST GET SIMPLE, PUT YOUR APPS TO WORK FOR YOU AND START TO TAILOR THE TEAMWORK THAT YOU’VE GOT GOING ON. I’VE GOT LITERALLY A MINUTE LEFT ON THE CLOCK.

Introduction to Microsoft Managed Desktop – THR3093


I’M ON THAT MICROSOFT 365 TEAM. MY NAME IS NATHAN. THERE’S A FEW MEMBERS OF THE MICROSOFT TEAM HERE WITH ME TODAY. THIS WILL BE AN INTRODUCTION TO WHAT THE MARKS OF MICROSOFT IS. WE HAVE FIRST ANNOUNCED THIS ONE WEEK AGO IN A POST FROM BILL THE GENERAL MANAGER. I’M HERE TO GIVE YOU GUYS AN INTRODUCTION INTO WHAT THE MICROSOFT MANAGEMENT IS. ONE THING WE KNOW THAT CUSTOMERS FACE QUITE A HUGE ARRAY OF COMPLEX ISSUES AND — IN KEEPING DEVICES SECURE IN GETTING THEM UP TODAY. THIS IS ONE OF THE WEAKEST PROPOSITIONS. IT’S A 10 KEY WAIT TO GIVE YOU MODERATE DEVICES ON A MODERN OPERATING SYSTEM MANAGED AND BACKED BY MICROSOFT. THAT’S WHAT I WILL BE TALKING ABOUT THE NEXT 15 TO 20 MINUTES. WE HEAR A LOT FROM CUSTOMERS ABOUT HOW THEY STRUGGLE WITH THE CHANGE OF PACE OF TECHNOLOGY. HOW THEY FEEL THEY ARE PULLED BETWEEN THE REQUIREMENT TO STAY SECURE AND UP-TO-DATE AGAINST THIS NEED TO DRIVE MORE BUSINESS VALUE OUT OF IT. WE HAVE SEEN THE CLOUD CHANGES THE WAY YOU CAN DELIVER, MANAGE AND UPDATE DEVICES WHICH CREATES AN OPPORTUNITY TO THINK ABOUT HOW WE CAN DELIVER THE — IN A DIFFERENT WAY. WE’VE BEEN THINKING HOW WE WILL BUILD THIS NEW PRODUCT. WE’VE BEEN THINKING ABOUT THIS OVER THE LAST FEW MONTHS. A NEW WAY TO DELIVER THE MODERN DESK TOP MARK MICROSOFT 365. THESE ARE SOME OF THE CHALLENGES WE HEAR FROM CUSTOMERS. HOW WILL YOU BE MORE STRATEGIC. IT’S HARD TO FIND THE RIGHT IT TALENT, GET THESE DEVICES NOT JUST UP-TO-DATE BUT ALSO STAYING UP TO DAY AS WELL. WHAT IS IT? WE ANNOUNCED THIS ONE WEEK AGO. IT’S A BRAND-NEW OFFERING THAT BRINGS TOGETHER MICROSOFT 365 ENTERPRISE, DEVICE AS A SERVER SO YOU GET A NEW DEVICE WITH US AND ALSO CLOUD DEVICE MANAGEMENT FOR — WE THINK ABOUT IT AS THE EASIEST WAY TO DELIGHT USERS AND FREE UP IT. WE ARE DELIGHTING USERS BECAUSE ARE GETTING THE LATEST VERSIONS OF WINDOWS AND OFFICE. ALWAYS UP-TO-DATE ON THE DEVICES. WE ARE STRINGING IT TO CONSECRATE — CONCENTRATE ON MORE INTERESTING THINGS RATHER THAN KEEPING THESE DEVICES UP- TO-DATE, WE WILL DO THAT FOR YOU — THAT’S THE VALUE. IT’S A BASIC EXPERIENCE FOR USERS DELIVERING THE LATEST TECHNOLOGY AND ALSO ACT BY SERVICES THAT ARE BACKED AND RUN PROVIDED BY US HERE AT MICROSOFT. YOU CAN FOCUS ON DELIVERING BUSINESS VALUE RATHER THAN HAVING TO DO THOSE IT TASKS. I WILL GO THROUGH THESE THREE AREAS OF WHAT WE ARE DOING BEHIND THE SCENES WITH MMD. ON WEDNESDAY WE’VE GOT A BREAKOUT SESSION . WILL GO THROUGH A LOT MORE TECHNOLOGY AND HOW THINGS ARE WORKING BEHIND THE SCENES. FROM THE EXPERIENCE POINT OF VIEW, IT STARTS WITH HAVING A GREAT DEVICE. YOU WANT TO PROVIDE EMPLOYEES WITH THE MOST PRODUCTIVE AND SECURE TOOLS WHICH IS BASED ON TOP OF WINDOWS TEAM AND OFFICE 365 PROPLUS. WE START THIS WITH A GREAT OUT- OF-THE-BOX EXPERIENCE USING WINDOWS AUTOPILOT. WE ARE MAKING SURE YOUR USERS ARE STAYING PRODUCTIVE BY HAVING ONE OF THESE MODERN DEVICES TO GIVE THEM THE BEST USER EXPERIENCE. WE WILL GO THROUGH AND PROVIDE A CURATED LIST OF DEVICES AND YOU CAN CHOOSE DEVICES THROUGH THIS. WE WILL BE GROWING THIS OUT TO INCLUDE THIRD-PARTY DEVICES AS WELL. THE REASON WHY WE CURATE THIS LIST, WE WANT TO MAKE SURE YOU GET THE BEST EXPERIENCE. WE HAD SOME QUALITY BARS THAT THESE DEVICES NEED TO MEET. WE ALSO MAKE SURE WE ARE PROVIDING THE MOST RELEVANT WINDOWS ENTERPRISE FEATURES AS WELL. BY SUPPORTING THE WINDOWS AUTOPILOT , CORTANA, BIC LOCKER, WE ALSO MAKE SURE OUR DEVICES USE VISUALIZATION SECURITY SO WE CAN TURN ON THINGS LIKE CREATURE GOD AND CLOUD CREATURE GOD AND SOME OF THOSE OTHER FEATURES. WE USE A SECURITY STICK WHICH I WILL TALK MORE ABOUT IN A MOMENT. WE ARE USING WINDOWS AUTOPILOT. YOU CAN REALLY TAKE IT OUT OF THE PICTURE. YOU WON’T NEED TO CREATE AND DO IMAGE ENGINEERING FOR THESE DEVICES. THESE DEVICES WILL BUILD THEMSELVES OUT OF THE CLOUD. WHEN YOU ORDER A NEW PC FROM THE DEVICE PORTAL THE DEVICE WILL BE SHIPPED TO THE END USER AND THE END USER WILL HAVE AN EXPERIENCED UNBOXING THE DEVICE. THE DEVICE WILL BE TIED INTO THE TENANT THAT YOU SUPPLIED US. WILL KNOW THE ORGANIZATION OF THE PC AND QUICKLY CONFIGURE THE DEVICE, ENABLE WINDOWS AND ALSO TYING INTO THE WINDOWS AUTO PILOT . WE WILL MAKE SURE THE CORRECT SECURITY BASELINE POLICIES AND BUSINESS APPS ARE DEPLOYED DOWN ONTO THE DEVICE AS WELL. YOU WON’T HAVE TO MAINTAIN CORPORATE IMAGES. IT WILL BE A HUGE AMOUNT OF SAVINGS OF TIME. WE ALSO MAKE THESE DEVICES STATELESS. BY DEFAULT WE WINDOW — INSTALL WINDOW INTO THESE DEVICES AND MAKING SURE YOU’RE USING THE NOON — FACILITY INSIDE ONE TRY. IF YOU LOSE A DEVICE, LEAVE IT IN THE BACK OF A TAXI OR GET SMASHED, YOU CAN GET A NEW DEVICE AND YOUR STATE WILL COME DOWN FROM THE CLOUD THROUGH ONEDRIVE FOR BUSINESS AND AZURE ID. I MENTIONED THAT THE DEVICES ARE IN THE CATALOG. WE HAD — PROBE AND ALSO — WE HAVE CHOSEN THESE DEVICES BASED ON THE QUALITY THAT I MENTIONED BEFORE. WE REALLY THINK THESE TYPES OF TWO IN ONE DEVICES CAN ENHANCE AND CHANGE THE WAY YOUR USERS WILL WORK NATURALLY. THE USER WILL WORK FROM ANYWHERE. WHAT ARE THE OTHER THINGS WE DO AROUND THE LATEST TECHNOLOGY? WE WANT TO MAKE SURE YOUR BUSINESS CAN STAY COMPETITIVE. THAT YOU ARE MANAGING CHANGE AND YOU ARE LEVERAGING SOME OF THE LATEST TECHNOLOGY ADVANCES. THIS IS A GREAT EXAMPLE HARDWARE, SOFTWARE WORKING TOGETHER AND THE WEIGHT THEY ARE TEAM TO DELIVER THE SECURE, RELIABLE EXPERIENCE THAT’S EASY TO DEPLOY. YOU CAN GO BETWEEN A TWO AND THREE DEVICE REFRESH AS PART OF THIS PROGRAM. THAT’S UP TO YOU. WE WILL MANAGE ALL OF THE UPDATES THAT HAPPEN ON THIS DEVICE. WE WILL MANAGE ALL THE WINDOWS TEAM FEATURE UPDATES, YOU WILL BE GETTING SEMI ANNUAL CHANNEL UPDATES FOR THESE DEVICES. WE WILL ALSO BE MANAGING THE OFFICE UPDATES AND ALSO THE MONTHLY QUALITY UPDATES THAT COME FROM WINDOWS AS WELL. WE WILL AUTOMATICALLY SEND OUT A ROOM BASED APOLOGY FOR SCENES LIKE THIS USING AZURE GROUPS SO YOU CAN ROLL THIS OUT ON A SCHEDULED BASIS FOR YOUR USERS. WE ARE USING WINDOWS UPDATE FOR BUSINESS AND ANALYTICS BEHIND THE SCENES TO DO THIS. BILL WILL GO MORE INTO DETAIL ABOUT HOW THIS IS WORKING BEHIND THE SCENES ON WEDNESDAY. WE ARE RUNNING THESE SERVICES IN THE CLOUD. WE MAKE SURE WHEN YOU GET ONE OF THESE DEVICES AND UNBOX IT WE ARE USING THE LATEST WINDOWS SECURITY BASELINES. THIS IS ONE OF THE NEW WINDOWS TEAM FEATURES. WE ARE DELIVERING A SECURITY BASELINE DOWN TO THE DEVICE OVER THE CHANNEL. THE SETTINGS ARE BASED ON FEEDBACK FROM OUR SECURITY ENGINEERING TEAMS, PARTNERS AND ALSO FROM YOU GUYS AS CUSTOMERS. THIS IS A WELL TESTED INDUSTRY STANDARD CONFIGURATION THAT IS BROADLY KNOWN AND WELL TESTED. IT IS AN ESSENTIAL BENEFIT YOU ARE GETTING OUT OF THE DESKTOP BY USING THE SECURITY BASELINES. WE ARE USING A NATIVE SECURITY STICK. THERE’S NO AGENT. NO UNNECESSARY SOFTWARE RUNNING ON THESE DEVICES. WE ARE PULLING DOWN THE SECURITY BASELINE AND USING WINDOWS DEFENDER ANTIVIRUS AND WINDOW DEFENDER ADP TO MANAGE THESE DEVICES. ALSO TO SECURE THEM. WE ARE USING OUR SECURITY EXPERTISE. WE HAVE A 24/7 STAFF SECURITY OPERATION CENTER. WE HAVE A BUNCH OF DIFFERENT ACLI’S TO MONITOR YOUR DEVICES. WE ARE ABLE TO REACH OUT AND AUTOMATICALLY REMEDIATE SECURITY PROBLEMS ON YOUR DEVICES. IF WE ARE NOT TO REMEDIATE THOSE, WE CAN ISOLATE YOUR DEVICE FROM THE REST OF THE DEVICES ON YOUR NETWORK AND WE WILL SET UP A SKYPE WITH YOUR IT DEPARTMENT OR WITH YOUR SECURITY DEPRESSION — DEPARTMENT AND WORK THROUGH THE SECURITY AND BRING THAT THROUGH TO A RESOLUTION. WE ALSO DEPLOYED APPS FROM THE CLOUD WITH THIS AS WELL. BEHIND THE SCENES WE ARE USING IN TUNE. WE SUPPORT THE FILES THAT IN TUNE SUPPORTS TO GET YOUR LINE OF BUSINESS DOWN ONTO YOUR DEVICES. AS I MENTIONED WE WILL HANDLE ALL OF THE UPDATE AND CHANGE MANAGEMENT AROUND GETTING THESE DEVICES UPGRADED THROUGH EACH WINDOWS TEAM FEATURE UPDATE. WE ALSO PROVIDE 24/7 TIER 1 HELP SUPPORT FOR THE HARDWARE AND SOFTWARE THAT’S RUNNING ON TOP OF THOSE DEVICES. IF YOUR USERS HAVE A PROBLEM THEY CAN RING US UP DIRECTLY. WE HAVE A TEAM OF ENGINEERS TO HELP. THEY WILL BE TAKING CALLS FROM CUSTOMERS TO WORK THROUGH HARDWARE AND SOFTWARE ISSUES AND ALSO ABLE TO WORK BACKWARDS THROUGH YOUR HELPDESK AS WELL. WE CAN DO THAT OVER THE PHONE. WE CAN ALSO DO THAT WITH — WE HAVE A GET HELP APP THAT IS PART OF THE IMAGE ON THESE DEVICES. FULL 24/7 END USER SUPPORT. I THINK IT’S IMPORTANT TO UNDERSTAND ALTHOUGH THIS IS A NEW SERVICE OFFERING, THIS IS BUILT ON TOP OF A BUNCH OF EXISTING TECHNOLOGIES WE HAVE BEEN USING FOR MANY YEARS. WE ALREADY ARE THE LARGEST MANAGER OF DEVICES ON THE PLANET. WE HAVE OVER 700 MILLION WINDOWS TEAM ACTIVE DEVICES. WE ARE COMBINING THIS MANAGEMENT CAPABILITY COMBINED WITH A MODERN DEVICE AND THIS MICROSOFT 365 ABILITY TO HAVE A CLOUD-BASED EXPENSE FOR OUR USERS. THIS IS BUILT ON TOP OF ALL OF THE TECHNOLOGY THAT YOU SEE HERE THIS WEEK. AZURE A D AND ALL THOSE TECHNOLOGIES AS PART OF THE — ON TOP OF THE ENTERPRISE SERVICES. THERE ARE A FEW QUESTIONS TO ASK YOURSELVES , IF YOU’RE NOT IN A MODERN STAY. IF YOU DON’T HAVE YOUR DEVICES UP TO DAY, HOW WILL YOU DO THAT? HOW ARE YOU ENSURING YOUR USERS HAVE GOT THE TOOLS THEY NEED TO DO THEIR BEST WORK WITH THINGS LIKE REAL-TIME COLLABORATION AND CLOUD INSIGHTS. HOW QUICKLY CAN YOU IDENTIFY SECURITY BREACHES AND BREACH OF TEAMS IN YOUR NETWORK AND HOW QUICKLY CAN YOU RESPOND? HOW MANY DIFFERENT SECURITY VENDORS AND SECURITY APPLICATIONS AND SERVICES DO YOU HAVE IN YOUR ORGANIZATION RUNNING ON TOP OF YOUR WINDOWS TEAM TODAY? HOW MANY DIFFERENT TYPES OF TOOLS DO YOU MANAGE ALL OF YOUR WINDOW TEAM PCS? WITH US GOING INTO SUPPORT IN 2020, WHAT’S YOUR PLAN TO MIGRATE OFF OF THOSE AND ENSURE YOU MIGRATE IN TIME BEFORE THEY GO INTO END OF LIFE. IT’S A GREAT WAY TO THINK OF THOSE CHALLENGES. ALSO A GREAT WAY TO PROVIDE YOUR EMPLOYEES WITH THE MOST PRODUCTIVE TOOLS USING WINDOWS TEAM AND OFFICE 365. IT WILL GIVE YOUR USERS THE BEST EXPERIENCE AND FREE UP YOUR IT TO DO MORE INTERESTING THINGS. IT WILL GIVE YOU THE LATEST TECHNOLOGY AND IT’S ALL BACK AND RUN AND PROVIDED BY MICROSOFT. I WANT TO REMIND YOU, IF YOU WANT MORE DETAIL ABOUT THIS, BILL THE GENERAL MANAGE OF THE — MANAGER OF THE SERVICE WILL BE HERE ON WEDNESDAY AFTERNOON. WE WILL HAVE A WORKOUT SESSION AND GO INTO THE NUTS AND BOLTS AND THINKING HOW THIS WORKS BEHIND THE SCENES. THANK YOU FOR YOUR TIME. THAT WAS THE INTRODUCTION TO THE MANAGE DESKTOP. I WILL BE AROUND HERE FOR THE NEXT FEW MINUTES PACKING UP AND HERE TO ANSWER ANY QUESTIONS. OTHERWISE THANK YOU FOR YOUR TIME AND HOPE YOU ENJOY THE