How to communicate better at work – Part 3: Remote control

(light, upbeat music) – Video conferencing and video calls are part of all of our lives now, so here are some ideas to make sure that the technology doesn’t get in the way of what you have to say. Spend a little time setting up what will be your studio. Pick a room that’s quiet and where there isn’t too much of an echo. Lighting is really important. Switch on all the lights in the room, face daylight, and if possible, get a lamp that shines
directly in your face. Your face is a huge tool for communication, and you want the people you’re speaking to to be able to see you. Try to put the camera at
a level with your eyes, even if you have to pile books
under your laptop to do it. Nobody wants to see up your
nose during a job interview. During your call, look at the camera. All of us naturally tend
to look at ourselves or look down when we’re on a Skype call, but it looks like you’re
not paying attention to who you’re speaking to. It’s just like eye contact
in a face-to-face meeting and it’s as important when you’re speaking as when you’re listening. One of the biggest downsides
of video calling is the delay. Even a couple of seconds
can seem like an eternity. As a general rule, try not
to talk over anyone else, but if you have to interrupt, think about using maybe a nonverbal signal like your hands to show that
you have something to say. If you have to jump in, do it confidently. Don’t stop so you end
up with that awkward, “No, you go first.” “You go first,” moment. Start making your point and keep going. You can repeat yourself if you need to. And that goes as well if
people try to interrupt you. Finish your sentence,
and people can ask you to repeat yourself if
they haven’t heard you. I hope these tips are useful. And remember, look at the camera.

Communicating online: Lync VS Online Rooms

Hi I’m Kev Lavery and today I’m going
to talk to you about the communication options available to you as a TAFE Queensland employee, and when and why to choose one over the other. While it’s always good to have choice, it’s
best that that choice is informed so you don’t just default to what are already comfortable with. It’s easy to get held back by
‘that’s what we’ve always done’. So, what choices do you have and how can knowing about these
make things easier for you? You will likely have either
Lync or Skype for Business installed on your computer by default – these are part Microsoft’s
“communications platform”. They are actually the same tool
– just different versions of it. You also have access to Online Rooms
through your network account. Online Rooms is the TAFE Queensland
branded version of Adobe Connect So what’s the difference?
What are the pros and cons of each? The one big similarity is that they both have
a really low skill ceiling on them – meaning it doesn’t take a huge investment
of time or effort to learn all you need to learn for both these systems. They’re pretty simple, quite user
friendly, and reasonably intuitive. Online Rooms is a web conferencing application. With Online Rooms you make an online meeting
space, populate it with resources (like videos, powerpoints, pdfs, polls, etc)
and invite users to that space. The space is located at a URL which means
that anyone with an internet connection is able to attend without needing any extra software. The space can be reused over and over again and shared amongst numerous users if needed. Lync and Skype are part of a “communications
platform” so they’re capable of doing a lot more. As users are continually signed into Lync
it can make locating people, checking availability and off the cuff communication
simpler and easier – either through their messenger function
or through the call functionality. The drawback is that it relies on those you
are communicating with having either Lync or Skype (and sometimes can rely on being
on a compatible network). This means it can sometimes be a problem for
users outside of TAFE Queensland. It is possible to join through a web app And there is also the secondary
fallback option of ‘Join by Phone’ – while this can be a suitable substitute for some
meetings it isn’t a great catchall solution (especially for meetings with a visual component). Join by phone isn’t available in Online
Rooms but users can use the Adobe Connect mobile app to join a meeting on
their smartphone or tablet – it means they still get the visual component
but it does depend on their access to wifi (or them being comfortable
using their own data). When it comes to audio quality Lync is reliably very good with each
user coming in at a consistent level. Because it’s an application it can make
audio adjustments for you without you even needing to ask – this ability to automatically adjust your
microphone levels results in everyone having a pretty close to even audio level. The audio quality in an Online Rooms meeting
can seem a little less reliable – but it’s nothing to do with Online Rooms. It’s because it’s not an application
in the same way that Lync is. Being browser based Online Rooms is a lot
more accessible but, because of this, it doesn’t have free reign over your audio
settings like an application does. It is pretty easy to sort out your
audio in Online Rooms – but it’s a matter of you sorting it out
instead of your computer doing it automatically. This is easy enough to do in Online Rooms using the Audio Setup Wizard to check your
settings and then making any major adjustments in your Recording Devices
and Playback Devices options. It can feel a bit cumbersome at first
but, after one or or two times, it pretty quickly becomes routine. Both systems offer you a chance to share content
they just do it in different ways. Rooms in Online Rooms are made up of
configurable Layouts made up of Pods and each of these Pods offers you
a different way to Share content. You can share your screen, PowerPoints, PDFs,
Polls, Links, and you can have a Chat Pod and a Q&A section for audience communication. You can also do this in Lync through the Presentable
Content area. Lync also offers you the ability to share
applications and even relinquish control of those applications to other users. So Lync certainly offers you a lot more options
in terms of how you can share content but Online Rooms can offer you
a more fluid way to do it. Online Rooms allows you to set your content
up in advance and, because it’s made up of customisable layouts of Pods
you can adjust things to suit – you could have a PowerPoint and a PDF
open next to each other for comparison without having to worry about stopping
sharing one to share the other. But Lync allows you to share a much wider
range of documents and allows for a type of collaboration that Online Rooms doesn’t. It’s also possible to run large scale registerable
events through Online Rooms. Great for information sessions, guest speakers,
and other opportunities. It all boils down to who you need it to reach,
what you need it for and why. Those three factors will go a long way to
inform your choice. If your attendees include people external
to TAFE then Online Rooms is probably the better choice. If your attendees are all TAFE
employees then either will suit. If you are expecting to move back
and forth between documents then Online Rooms is probably a better fit. If you are just talking TAFE staff through
one document (or no documents) then Lync is probably the best fit. If you are looking to share video (or share
a youtube video) Online Rooms will provide you with the functionality you need. For collaborating on documents within your
session Lync will probably be more suitable. For a quick message or a meeting
on the fly Lync is a much better fit. If you tend to reuse the same documents or
polls or whatever else then Online Rooms will allow you to set stuff up and then
just leave it in your room. Both are suitable for recording a meeting
but if you’d like to retain interactivity (like you want your links to still be
clickable and your files downloadable) then Online Rooms recordings
will be more suitable. You can also share an Online Rooms recording
via URL immediately after your meeting without any need for conversion or uploading. Hopefully this presentation has given you
some grounds from which to make an informed choice – but the more you use these platforms, the
easier and more obvious these decisions will become and you can ensure that you are communicating
in the most effective way possible. [music]

How to Setup Logitech BCC950 ConferenceCam


How To Use StarLeaf – Cloud Video Conferencing

StarLeaf is the easiest to use best value
for money and most scalable cloud video conferencing solution available on the
market today. Video Conferencing should be as easy as
making a phone call. In this video I’d like to show you how easy StarLeaf is to
use. Let’s begin with the touch screen, which comes as standard with every room
system and replaces the remote control. It provides a slick and intuitive user
interface. Everybody has some form of smart touch screen device nowadays and
the StarLeaf touch panel offers a familiar and inviting way to use video
conferencing. Along the side you have your favourites, which are all customizable and
are for people you wish to speak with frequently. With one touch you can easily
call one of your favourite contacts. If you need to talk to someone who hasn’t
got video conferencing, invitations can be sent to anyone. Simply type in their
email address and you will be talking to them within minutes. The directory is a
really important feature. When it comes to calling a lot of people don’t like
using IP addresses, so the ability to call people by name makes it much
friendlier to use. There are two separate directories within the contacts. The
first is your company directory, which is managed by administrators and contains
all of your company’s contacts. The second is your personal contacts, which
you can either enter manually or people you have sent invitations to will
automatically be added here. If you wish to call someone on their legacy video
conferencing system then you can simply type in their IP address, no different to
how you would with any other system. See how easy it is to make a quick call with just one touch from my favourites. If I want to share
content, I simply connect my laptop and with the simple touch of a button I can
share my screen. There are many more features to StarLeaf. For more information, please visit our website. Thank you.

Polycom Trio with Zoom Video Conferencing

Polycom RealPresence Trio 8800 back
here in the London eec with Jonathan Clark hey Jonathan look at the darkness
we are still here burning the midnight oil working away creating videos for all you
guys here on YouTube Jonathan on the Trio great obviously you can register
it to Skype for business or any other platform but I heard there was a new
update where you can do something called hybrid registration talk to me about
hybrid registration yes that means that I can register it in them only to Skype For business environment on line one other lines and connectors depending on what i need to connect to, so for example you could have it sort of have it registered to Skype for business or internal calls and
then if you had like an external service like zoom or such like you could then
dial that out yeah so here’s the line1 for London collaboration trio going to use
Skype for business world I just scroll across to my zoom button and if I just
click that button it will dial into the Zoom enviroment or join using the zoom connector and invite this
to the meeting and I would have a click to join experience as well covering as many
options as you need so Trio obviously able to register directly to and
natively to Skype for business but also able to join to other vendors ecosystems
now for dialling external meetings by simply just clicking a button on the
call yes nice thanks Jonathan

Video Conferencing | Slack Features

– [Narrator] Sometimes saying
things out loud is faster and easier than typing. With voice and video calls in Slack, your team can collaborate
online as easily as in person no matter where everyone is located. Calls can launch from any
conversation in Slack. Go from typing text to a one-on-one or group call with a click, and when you’re on a call,
you can explain your ideas by sharing your screen and
even let your coworkers annotate and control your apps. Slack lets you invite the
right people to any call. You don’t have to send out
invites or share meeting IDs. Just start a call in a
channel and everyone can join. Slack’s also flexible enough to also work with other
video conferencing tools. Get all the benefits of
communicating over video in Slack with the tools your team’s already using. Slack, where work happens.

The Making of Crestron Mercury

Prior to Mercury, people would deploy a
number of technologies in the meeting space. They might have a conference phone, they might have a USB speaker phone, they may have a large flat-screen display in the room with a cable. They may have a video conferencing system that’s tied to one
dedicated video conference, like Cisco or Microsoft Skype For Business or these types of technologies. – Well, what ends up
happening in those solutions is it’s a bunch of disparate experiences that don’t necessarily go together and work together seamlessly for the user. If you’re actually to support
rooms like that at scale, it becomes crazy. – Before Crestron I was working at ESPN managing conference rooms
and video conferencing, inside our headquarters
in Bristol, Connecticut. I was running into a lot of obstacles where we needed extensive integration, and custom programming, and a lot of different boxes to achieve some very simple conferencing needs. Crestron had been such a good partner that I brought it to
our sales representative my concept for what would
be an ideal solution for an environment that would give me all the functionality we’re looking for, present, call, collaborate, and that also was
manageable on the network and easy to deploy. When I made the jump to come to Crestron, I spent my first few months
here working collaboratively with the engineering
team and with Dan Jackson to bring those concepts
I had at ESPN to life in a product here at Crestron. (light, echoing electric guitar) – The feature set that Mercury has was pretty much everything that
Crestron was already doing. We already had wireless presentation. We had wired presentation. Our touch screens could
already make SIP phone calls. We already had the ability to route USB and do all these other things. What we had to do was take
all of these feature sets and make it into a single box that was cost-effective
and easy to deploy. – We felt that another key piece of this was that the form had
to follow the function. It had to be an attractive device, so we started on the road of doing a lot of different industrial
designs as concepts. Certainly we had some
things that were very kind of interesting to look
at but impractical to produce, or impractical for end
users to try to use. – We wanted something iconic, but it also needed to be
sleek and low profile, and then separately we had to be able to deliver a premium audio experience. How do you design the microphones so that they they work well in a room, built into that device, along with a very powerful speaker, right? How do you keep the
feedback from coming back into the microphones? We had to proto-type all of those things. – From all those iterations of testing, some of the things we came
up with were that we needed to have a unique
arrangement for microphones. We settled on a flower petal arrangement where we actually offset the microphones 45 degrees from the traditional alignment so that we had clear coverage rotating around the device and on the table. Given that we were able to
decouple the speaker box from the main unit, we were able to use a
higher quality driver than a lot of our competitors, and were able to port that speaker box that the driver was floating in, so it gives us a great dynamic range and the ability to
produce sound far beyond what you need for a phone call. The microphone and the speaker
pieces don’t mean anything unless you have the ability to
process the sound correctly. For that we leveraged
some of the technology in our Avia DSP. We’re able to do auto
echo-canceling, auto gain control, auto noise-canceling, all out of the box. – Honestly it’s by far the
best device that exists on the market just for audio calling, because we took so much care with that. – People that I’ve known for 15, 20 years within the industry of
unified communications looked at the product,
saw its implementation, and quite frankly said, “There’s nothing here that
you’ve missed, you’ve got audio, “video, wired and wireless
presentation, you’ve got a great “form factor, you’re
delivering tremendous sound “for in-room participants
and out-of-room participants, “and perhaps the biggest thing going “is you support all video
conferencing applications.” – We felt the right path was to support bringing your own device, you know, BYOD. Effectively you could
walk in with your laptop, and no matter what call you
had on whatever service it was, you’d be able to walk into that room and use that room to it’s
fullest effectiveness to make that call. As our culture increasingly
becomes global first, you have to provide that
premium mobile experience. We build Bluetooth into Mercury so that you could walk into the room whether you’re on a regular phone call, you could be on a Skype For Business call or any other app that’s out there, you could walk into Mercury and get a premium audio
experience in that room on any service through your mobile device. One of the other pieces that Mercury has is a built in occupancy sensor. That was critical for two reasons. Number one, we want the
room to be able to respond when you walk in to make
it feel inviting and warm, and have everything light up for the user. On the backend that
enables us to understand and analyze how that room is used. – Reporting back to Crestron Fusion, you could understand
when the room was booked, when the room was occupied, and what devices were used in the room, and that gives you a complete picture of utilization for that space. – Unlike other technologies, you’ve got a network-based appliance with all of the relevant security and network permissions built in, so that you can install
these simply and easily. You can maintain these
systems via standard IT tools. – You can walk into a
room, place it on a table, connect it to the internet, and then through the cloud
provisioning service, your administrator, wherever
in the world they may be, can log in and remotely configure every single setting on the device. It enables somebody to manage
a huge number of devices across any number of geographic locations all from one single cloud portal. – It really was the first time in all of my years of experience, that I’d seen all of these
capabilities brought together in a very simple to
use, simple to install, and simple to maintain solution
set, that quite frankly, delivers at a price point
that’s never been seen before in the marketplace. Customers literally asked
us, “Can we have this today?” They’d been used to using
a variety of technologies, and for the first time
Crestron Mercury delivered on all the promises they
needed in the meeting space.

16 – Transferring a Call From the Skype for Business iOS App

In this training video, we’re going to show
you how to transfer a call from the Skype for Business iOS app. Begin by answering the incoming Skype for
Business call. Next, press the more button while on the call. Then, search for a Skype for Business contact
or type the phone number of the person you wish to transfer the call to. Finally, select the appropriate contact from
the list and the call will be transferred automatically.