Troubleshooting Microsoft Teams – BRK3120


THIS WILL BE TROUBLESHOOTING MICROSOFT TEAMS. THANK YOU FOR BEING HERE ON A FRIDAY OF A CONFERENCE. WE WANT TO GET TO A LOT OF THINGS FOR YOU. >>AND HOPEFULLY YOU DIDN’T ALL DO ROCKET LAST NIGHT. THERE’S SOME LIVING BRAIN CELLS. I DID NOT DO IT. MY NAME IS CAROLYN BLANDING, I’M FROM MICROSOFT, I’M WORKING WITH OUR PREVIEW CUSTOMERS, AND I’VE HAD THE GREAT PLEASURE OF WORKING WITH TEAMS SINCE THE FIRST RELEASE TO THOSE CUSTOMERS. >>I’M BRIAN WOFFORD. I’M ONE OF THE FAST TRACK TEAMS, I’VE BEEN WORKING WITH LOTS OF DIFFERENT CUSTOMERS OVER THE PAST YEAR HELPING THEM GO THROUGH TEAMS ENABLEMENT, THEPG WITH THE TRANSITION THINGS, ET CETERA.>>DURING OUR SESSION TODAY, WE’D LIKE YOU TO BEAR IN MIND THAT MICROSOFT TEAMS IS BUILT ON OFFICE 365 AND POWERED BY SKYPE. I’M GOING TO STEAL A PHRASE THAT SOMEONE SAID THIS WEEK, TEAMS IS LIKE THE WINDOW PANE TO OFFICE 365. SO WHO HERE HAS AN BEEN ADMINISTRATOR FOR SKYPE BUSINESS ONLINE OR SKYPE FOR BUSINESS PREM? AWESOME. THERE’S MORE TO THINK ABOUT AND WE’LL TRY TO TOUCH ON A FEW SCENARIOS TO HELP YOU THINK ABOUT THOSE THINGS.>>SO, OUR OBJECTIVES ARE TWO-FOLD. WE WANT YOU TO UNDERSTAND HOW TO PREVENT PROBLEMS AND UNDERSTAND WHAT ARE THE KEY PITFALLS THAT YOU NEED TO AVOID. THE SCENARIOS WE’LL BE COVERING ARE FROM THE EXPERIENCE WORKING WITH CUSTOMERS, THE MOST COMMON AND ALSO HAVE THE HIGHEST IMPACT.>>AND TWO, IF YOU DO FIND YOURSELF STUCK ON THE SIDE OF THE ROAD, WITH A BROKEN CHAIN, NO TOOLS, AND SHOES NOT FIT FOR WALKING, WE HOPE TO HELP YOU GET BACK ON THE ROAD QUICKLY BY IDENTIFYING THE PROBLEMS, AND HOW TO SOLVE THOSE PROBLEMS.>>SO, WE’VE INCLUDED GUIDANCE IN THE APPENDIX OF THIS DECK ALSO. WE’LL SHOW YOU SOME THINGS, SOME DIFFERENT SCENARIOS, AND WE’VE INCLUDED WAYS TO GO THROUGH AND FIX THOSE IN THE END. YOU CAN DOWNLOAD THE DECK AFTER THE FACT.>>WE PUT THOSE TO THE BACK, NOT TO BREAK THE FLOW. ALSO, BEFORE WE CONTINUE, THE PERSON WHO’S GOING TO BE PRESENTING SOME SCENARIOS TO US TODAY IS A FICTITIOUS PERSON, AND IT’S A FICTITIOUS COMPANY. ANY RESEMBLANCE TO A REAL PERSON IS ENTIRELY COINCIDENTAL. SO GETTING UNDER THE HOOD OF TEAMS. THE GOOD NEWS FOR TEAMS, LIKE MODERN CARS TODAY, WE REALLY DON’T HAVE TO LIFT UP THE HOOD AND GET GREASY. WE CAN ACTUALLY USE COMPUTER DIAGNOSTICS TO DETERMINE WHAT’S WRONG WITH OUR TEAMS. AND UNLIKE A CAR, TEAMS IS ALWAYS PLUGGED IN.>>WELL, IT’S NOT ALWAYS PLUGGED IN. >>UH-OH, HERE WE GO. WHY?>>LET ME SHOW YOU. SO I’VE GOT THIS DIALOGUE BOX HERE THAT SAYS THAT SOMEBODY’S PULLED THE PLUG ON THE INTERNET.>>DID YOU CONNECT TO THE NETWORK THEY TOLD US TO CONNECT TO?>>YEAH, MAYBE NOT. MAYBE NOT. LET ME SEE IF I CAN FIX THAT. I WAS TESTING A LOT OF STUFF BEFORE WE GOT STARTED, AND MAYBE I NEED TO SWITCH BACK. I’LL TAKE A LOOK AT THAT REALLY QUICKLY. >>THAT’S WHAT WE’RE TALKING ABOUT BEING PLUGGED IN, AND NOT PLUGGED IN, OF COURSE. BUT USING FACER DIAGNOSTICS. THAT IS A KEY DIAGNOSTIC OBVIOUSLY. WE WANT OUR END USERS TO KNOW WHEN THEY DON’T HAVE CONNECTIVITY AND WHY THINGS AREN’T WORKING. WHEN YOU FIRST LOSE CONNECTIVITY, WHO’S TRIED TO USE TEAMS ON AN AIRPLANE IN-FLIGHT? RIGHT? MORE OFTEN THAN NOT, YOU’VE SEEN THAT BANNER. WE’RE HAVING PROBLEMS CONNECTING. AND IF WE LOSE THE CONNECTION FOR MORE THAN A FEW MINUTES, THEN WE GET THIS UNPLUGGED. >>SO TALKING ABOUT UFDs, ONE OF MY FAVORITES IS ACTUALLY YOU’RE TALKING WHILE YOU’RE ON MUTE. HOW MANY TIMES HAVE YOU GUYS BEEN ON A CALL AND YOU’RE LIKE, OH, YEAH, HOLD ON, LET ME FIGURE HOW TO GET OFF MUTE REAL QUICK. HOLD ON. LET ME UNMOOT, REPEAT THAT DATA AGAIN. THAT’S A COOL THING THAT HELPS OUT A LOT OF FOLKS. >>IT HELPS ME OUT. I’M ALWAYS ON MUTE. ANOTHER USER INTERFACING DIAGNOSTIC INTRODUCED PRETTY EARLY IN OUR PREVIEW PROGRAM IS THIS ONE. WE HAD A CHANGE IN THE OFFICE 365 WHITE LISTING FOR IPs, AND A CONSIDERABLE NUMBER OF FAILURES FOR CUSTOMERS TO BE ABLE TO MAKE SUCCESSFUL MEDIA CONNECTIONS TO BE ABLE TO JOIN MEETINGS. THIS USER FACING DIAGNOSTIC WAS DEVELOPED, THE MORE INFORMATION, BUT ACTUALLY LEADS YOU TO OFFICE 365 IPs AND URL WHITE LISTING PAGE FOR THE CORRECT INFORMATION, TO UNDERSTAND HOW TO CONFIGURE YOUR NETWORK FOR MEDIA CONNECTIVITY. >>WHILE WE’RE TALKING ABOUT THE URLs AND IPs, HOW MANY OF YOU HAD TO GO HAT IN HAND TO SECURITY, AND SAY I’VE GOT 10,000 PORTS I NEED AND ALL THESE SUBNETS I NEED YOU TO OPEN, AND TRUST ME. RIGHT? ONE OF THE THINGS WE’VE DONE IS WE’VE GONE THIS DOWN TO TWO SUBNETS AND TWO PORT RANGES THAT NEED TO BE OPENED UNFOR MEDIA. THIS MAKES IT A LOT EASIER TO TALK TO YOUR SECURITY TEAMS TO HELP WITH THIS PROCESS. >>IT’S A LOT EASIER TO SAY, I JUST NEED THIS, AS OPPOSED TO WHAT YOU HAD TO TELL THEM BEFORE. [APPLAUSE]>>CAROLYN, I’VE BEEN UPGRADED TO TEAMS, INCLUDING DIRECT ROUTING FOR CALLING.>>OH, COOL.>>WELL, MAYBE. BUT I MADE SOME TEST CALLS, AND I’VE RECEIVED A COUPLE OF INBOUND CALLS. RIGHT NOW, I CAN’T FIGURE OUT HOW TO MAKE A CALL TO SAVE MY LIFE. >>WHAT DO YOU MEAN YOU CAN’T FIGURE IT OUT?>>LET ME SHOW YOU AGAIN.>>OKAY.>>SO I GO INTO MY CALLS ICON OVER HERE, AND I DON’T HAVE A DIAL PAD. >>YOU DON’T HAVE A DIAL PAD?>>NO. >>THAT’S NOT A GOOD STORY. IT WILL BE A LITTLE BIT DIFFICULT TO MAKE A CALL WITHOUT A DIAL PAD. CAN YOU DOWNLOAD THE LOGS FOR ME?>>YEAH, BUT WASN’T THERE A — IS THERE A KEY STROKE OR SOMETHING?>>YES. CONTROL-ALT-SHIFT-1. DOES EVERYONE KNOW THAT ONE? SORT OF LIKE A GAME OF TWISTER. ANYWAY, BUT THAT’S THE KEY STROKE ON WINDOWS, ON MAC IT’S SLIGHTLY DIFFERENT. WHAT THIS DOES, IT WILL DOWNLOAD THE DIAGNOSTIC LOGS TO DOWNLOAD FOLDER. >>I’VE GOT THOSE OPEN HERE. AND THERE’S A LOT OF DATA.>>OH, THAT’S REALLY COOL. I SEE YOU’RE USING VISUAL STUDIO. >>I REALLY LIKE VISUAL STUDIO. IT’S WHERE IT MAKES IT EASY TO LOOK AT THE LOG FILES, MAKES IT EASY FOR ME TO SEE HOW THE EXTENSIONS AND STUFF ARE THERE. MORE IMPORTANTLY IT’S KIND OF GOT A BUILT-IN JSON FORMAT. HOW MANY OF YOU HAVE BEEN USING SNOOPER AND HAD TO USE IT TO LOOK AT LOGS? NOW YOU CAN USE THE TEXT EDITOR YOU WANT TO USE. ALL TEXT EDITORS CAN OPEN THESE LOGS AND LOOK AT THE DATA. THIS JSON, ANYTHING THAT HAS A JSON FORMAT, IT MAKES IT A LOT EASIER. >>BEFORE WE START DIAGNOSING BRIAN’S PROBLEM, WE WANT TO WALK QUICKLY THROUGH THE LOGS SO YOU HAVE A FAMILIARITY OF WHAT THE LOG STRUCTURE IS ABOUT. IF YOU COULD SCROLL TO THE TOP AND POINT OUT A COUPLE OF THINGS SINCE YOU’RE AT THE SCREEN THERE. >>ABSOLUTELY. A LOT OF THINGS UP HERE AT THE TOP. YOU CAN SEE THE USER AGENT INFORMATION, WHAT VERSION OF THE CLIENT THAT WE’RE ON, I CAN ALSO SEE MY BILL DATES, I CAN SEE MY VERSION INFORMATION RIGHT HERE IN THE CENTER. I CAN SEE A LOT OF THE AUTHENTICATION STATES, SO I CAN SEE THE AUTHENTICATION IS WORKING CORRECTLY. I ACTUALLY SEE DATA AROUND THE USER LOGGING IN. YOU CAN SEE HERE, THE FAMILY NAME, THE GIVEN NAME IN HERE. I CAN SEE THIS IS WHO I AM, THIS IS THE USER LOGGING INTO THE CLIENT. I CAN ALSO SEE THEIR UPN. AND THEN AS WE DIG DOWN JUST A LITTLE BIT FURTHER, THERE’S SOME REALLY COOL STUFF IN HERE. YOU CAN ACTUALLY SEE DATA AROUND THE DESKTOP MACHINE. YOU KNOW WE COLLECT THIS DATA AS THE CLIENTS LOG IN. BUT I CAN SEE THAT IN THE LOG. IN SOME CASES I’VE HAD TO IN THE PAST, HEY, LET ME FIGURE OUT WHERE THIS USER IS. YOU CAN SEE IN THIS, LOTS OF DATA AROUND WHAT THEY’RE DOING, WHERE THEY ARE, WHAT STATE THEY’RE IN. THERE’S A LOT OF COOL PIECES TO THIS. >>BELOW THE JSON FORMATTED INFORMATION, WE GET TO THE ACTIVITY SECTION OF THE LOG. THIS IS TOP DOWN. THE MOST RECENT ACTIVITY WILL BE AT THE TOP. THAT’S WHERE YOU’LL SEE THE CURRENT PROBLEMS. AND TYPICALLY WHEN WE KEEP THESE LOGS RUNNING RAPIDLY, IF YOU DO RUN INTO AN ISSUE, UPLOADING A FILE TO SHAREPOINT FOR EXAMPLE, YOU WANT TO SEE WHAT THE ERROR LOG IS. I HAD SOMEONE COME UP TO ME THIS WEEK ABOUT THE EXACT SAME THING, THEY WERE MISSING THE FILE TABS. I SAID, HIT THAT FILE TAB, DOWNLOAD THAT LOG, LOOK AT THAT URL. MOST LIKELY THE URL, THE NAME FOR THE SHAREPOINT SITE IS NOT GOING TO BE ON THE BACK END. SOMEBODY MADE A CHANGE THERE AND YOU CAN SEE WHAT THE CORRECT NAME IS SO YOU CAN FIX THAT. BRYAN, LET’S LOOK AT YOUR PROBLEM. COULD YOU PLEASE SEARCH FOR ME ON CALLING SUPPORT SERVICE, ALL ONE PHRASE, CALLING SUPPORT SERVICE. >>GOT IT. I GOT SOME RETURNS HERE. >>OKAY.>>I SEE SOME DATA. LET’S SCROLL OVER HERE AND TAKE A LOOK. >>WHAT I WANT YOU TO LOOK FOR IS THE PHRASE, IS BYOB ENABLED. >>I SEE THAT RIGHT HERE. IT’S SET TO DEFAULT. >>CAN YOU ZOOM IN A LITTLE BIT SO THE AUDIENCE CAN SEE? IS BYOT IS ENABLED, IS TELLING ME THIS IS THE DETERMINING FACTOR, WHY WE DIDN’T RETURN A DIAL PAD IN HIS CLIENT. BYOT WAS THE ORIGINAL CODE NAME FOR BRING YOUR OWN TRUNK. WHICH IS OUR NOW CALLED OUR DIRECT ROUTING SOLUTION. I DON’T KNOW IF ANYBODY HERE IN THE ROOM WAS AT THE 9:00 SESSION ABOUT THAT. SO THE DIRECT ROUTING SOLUTION REQUIRES THAT THE USER IS ASSIGNED AN ONLINE VOICE ROUTING POLICY. IF THEY’RE NOT ASSIGNED AN ONLINE VOICE ROUTING POLICY WE WON’T DISPLAY THE DIAL PAD. BECAUSE WE DON’T WANT THEM TO MAKE THE CALL AND THE CALL FAILED ROUTE. BRYAN IS MISSING AN ONLINE VOICE ROUTING POLICY. >>THAT ACTUALLY MAKES SENSE, CAROLYN. THANKS FOR SHARING. I SUPPOSE I SHOULD TALK TO MY PROVISIONING TEAM, BECAUSE CHANCES ARE IF I’M SEEING THIS PROBLEM — >>IT LOOKS LIKE SOMEBODY RAN THE WRONG SCRIPT. SO JUST TO RECAP, THAT’S WHAT YOU’LL SEE. BEFORE I MOVE FORWARD, PROBABLY NO ONE HERE IN THIS ROOM, EXCEPT FOR FRANCOIS, WHO JUST WALKED IN, SORRY FOR CALLING YOU OUT THERE, HAS SEEN THIS SCREEN. WHAT WE’RE CURRENTLY DOING TODAY IN MARKET IS WE’RE HIDING THE CALLS TAB, WHEN PSTM CALLING CAPABILITY IS NOT AVAILABLE. THAT’S CHANGING VERY RAPIDLY. SO WITHIN A FEW WEEKS, THE EXPERIENCE WILL CHANGE. SO BRYAN HAS A NEW EXPERIENCE, AND THE NEW EXPERIENCE, YOU’LL SEE THE CALL TAB IN THE LEFT RAIL. IF THE USER HAS ONE-TO-ONE VOICE CAPABILITY. BUT YOU WON’T SEE THE DIAL PAD IF THEY’RE MISSING THE POLICY. YOU CAN SEE THE ADDRESS AND ONLINE VOICE ROUTING POLICY IS NULL. >>WE’VE ALSO INCLUDED A TABLE IN THE BACK OF THE APPENDIX FOR OTHER THINGS YOU’LL SEE AND OTHER THINGS THAT MAY CAUSE THE DIAL PAD NOT TO BE THERE. LOTS OF GOOD DATA IN THE APPENDIX OF THIS DECK FOR YOU, OTHER THINGS YOU CAN LOOK FOR. >>GOOD CALLOUT, THANKS. SO NOW JUST WE WANT TO WALK THROUGH QUICKLY, WE WON’T BELABOR IT, I WON’T ACTUALLY DEMO THIS. I THINK WE’RE ALL FAMILIAR IN THIS ROOM, OR MOST OF US, WITH USING REMOTE POWERSHELL. TO FIX BRYAN’S PROBLEM QUITE SIMPLY, WE HAVE TO ASSIGN HIM A POLICY. WE CONFIRMED WE CAN SEE THAT STAT WITHIN THE SKYPE FOR REMOTE BUSINESS POWERSHELL. WE HAVE TO WAIT FOR THE APPLICATIONS TO TAKE PLACE. IT USUALLY HAPPENS WITHIN A FEW MINUTES. ONCE IT DOES, THE TEAM’S CLIENT WILL CONSUME THAT POLICY AND DISPLAY THE DIAL PAD. TYPICALLY WE FIND IF YOU WANT TO MOVE IT ALONG, RESTART IT, WHICH WILL FORCE THE POLICY CHECK. BUT IT DOES RUN EVERY FEW MINUTES. IN FACT, IF YOU DOWNLOAD A WEB BLOG, MS DIAGNOSTICS AND SEARCH FOR THAT PHRASE, THE CALLING SERVICE, YOU’LL SEE THAT IT’S REPEATEDLY DOING A CHECK. SO IT’S NOT A ONE-TIME CHECK ON STARTUP. BUT MOST OF US ARE IMPATIENT, SO WE USUALLY QUIT THE CLIENT, START THE CLIENT 15 TIMES IN FIVE MINUTES. THAT’S HOW I DO IT. SO WHY DIDN’T THE CALL CONNECT. THIS IS THE DIAGNOSTIC THAT YOU’LL SEE WHEN THERE’S A CALL FAILURE. SORRY, WE COULDN’T CONNECT THAT CALL.>>WELL, THAT’S PERFECT TIMING, CAROLYN, BECAUSE BEFORE MY DIAL PAD WENT MISSING, I HAD PROBLEMS WITH OUTGOING CALLS. ON ONE IT WAS AN INTERNATIONAL CALL. AND I HEARD THE NUMBER YOU HAVE DIALED IS NOT RECOGNIZED, PLEASE TRY AGAIN. I’M SURE I HAD THE RIGHT NUMBER. I DON’T KNOW WHAT WENT WRONG. >>WE’VE TALKED TO THE ENGINEERING, THEY ACTUALLY HAVE PLANS TO PROVIDE NORMAL SIP ERROR MESSAGES, HOPEFULLY IN ENGLISH, NOT 403s AND 404s IN THIS DIAGNOSTIC. TODAY WE DO HAVE AN ANSWER FOR YOU, AND FOR YOUR SUPPORT TEAMS, WE ACTUALLY EVEN HAVE A NEW ROLL AROUND THAT, SO YOU CAN ASSIGN USERS, THE, WHAT WAS THE PHRASE AGAIN, MICROSOFT TEAMS COMMUNICATION SUPPORT ROLE. IT WAS ACTUALLY TWO OF THEM, AND IT DEPENDS WHAT LEVEL OF DETAIL THEY CAN SEE. WE WON’T DIVE THAT DEEP INTO IT. I THINK THERE’S ANOTHER SESSION HAPPENING NOW. BUT BRYAN, WE CAN ACTUALLY TAKE A LOOK AT THE CALL DETAILS. >>THAT’S AWESOME. I ACTUALLY DID USE CALLING ANALYTICS TO LOOK UP THAT CALL. LET ME SHOW YOU QUICKLY WHAT I SAW.>>EXCELLENT. >>I’M INSIDE CALL ANALYTICS HERE. I LOOKED UP THE USER, AND SCROLLED DOWN AND I CAN SEE, HERE’S MY CALL. LET ME OPEN THIS UP REAL QUICK. TAKE A LOOK HERE. I’VE GOT A 403, THAT’S TYPICALLY FORBIDDEN.>>RIGHT. TAKE A LOOK AT THE PLUS PLUS. >>OH, THERE’S A PLUS PLUS IN THERE.>>ALL RIGHT. THAT PLUS PLUS, THAT WAS A NORMALIZED CALL. WE HAVE A PROBLEM IN OUR TENANT DIAL CLIENT WE NEED TO FIX. 403 MAKES SENSE HERE, BECAUSE WE DIDN’T FIND A MATCH ON THE NUMBER DIALED. SO WE DIDN’T FIND A ROUTE. REALLY IF WE GO BACK TO SKYPE FOR BUSINESS ON PREM DIAL PLANS, AND I SHOULD SAY DIAL ROUTES, WE DON’T FIND THE USAGE FOR A USER, BASICALLY THAT CALL IS FORBIDDEN, WHICH IS WHY WE’RE SEEING 403. WHICH IS PRETTY ESOTERIC FOR MOST PEOPLE. BUT IF YOU’RE IN THE KNOW, YOU WOULD HAVE CAUGHT THAT RIGHT AWAY. >>HOW CAN I TELL THE RULES USED BY TEAMS CLIENTS? IN THE SKYPE WORLD IT WAS PRETTY EASY. FOR ME MAYBE. I WOULD SEE A 200 OKAY IN THE TRACING FILES WHENEVER I WAS USING SNOOPER. >>THAT’S A GREAT QUESTION. WE CAN ACTUALLY SEE IT. CAN YOU GO BACK INTO THE LOGS THAT YOU WERE IN BEFORE?>>YEAH, ABSOLUTELY.>>OKAY. SO IN THIS CASE, I WANT YOU TO SEARCH ON DIAL PLAN POLICY.>>ALL RIGHT. GOT SOME HITS.>>EXCELLENT. >>THERE’S DEFINITELY SOME DATA IN HERE. I’LL SCROLL OVER. THERE’S A LOT IN HERE, CAROLYN. I SEE ALL THE NORMALIZATION TOOLS. >>CAN YOU MAKE THAT A LITTLE BIT BIGGER? I’M HAVING A HARD TIME SEEING IT. T, DOT OUT AT THE END. >>WE ARE PULLING DOWN THE DIAL PLAN NORMALIZATION RULES, AND IT IS ACTUALLY VISIBLE IN THE LOGS. I ACTUALLY WANT TO SHOW YOU ANOTHER WAY. SOMETHING THAT’S QUITE INTERESTING TO DO, ESPECIALLY WHEN YOU’RE TRYING TO UNDERSTAND POLICIES THAT ARE RETRIEVED BY THE CLIENT AND IT’S HOW WE SET THINGS UP FROM THE BACK END TO THE CLIENT. CAN YOU OPEN UP A BROWSER?>>SURE. >>AND THEN I WANT YOU TO OPEN UP THE DEV TOOLS USING F12. WHAT WE’RE GOING TO HAVE BRYAN DO HERE NOW IS WE’RE GOING TO DO AN ACTUAL TRACE USING OUR BROWSER WITH THE DEV TOOLS, WHILE SIGNING INTO THE CLIENT. WHAT WILL HAPPEN AT THAT POINT IS WE’RE GOING TO BE DOING A STEP CALLED ORCHESTRATION. WHO’S FAMILIAR WITH THE TERM BOOTSTRAPPING? ALL RIGHT. IN SKYPE FOR BUSINESS DAYS, WHEN YOU SIGNED THE CLIENT IN, WE BOOTSTRAPPED THE CLIENT. WE WENT OUT TO THE SERVER AND FOUND ALL THE SETTINGS, THE 200 OKAY BACK FROM THE SERVICE REQUEST FOR THE LOCATION DIAL PLAN. SO WHAT WE’RE GOING TO DO NOW IS KICK OFF AN ORCHESTRATION AND SEARCH FOR NORMALIZATION. >>THE NETWORKING TAB UP HERE.>>GO TO THE NETWORK TAB. GOT IT. NORMALIZATION HERE ON THE RIGHT. LET’S TAKE A LOOK HERE AND SEE WHAT WE SEE. THAT’S NOT EASY TO LOOK AT. LET ME CLICK ON THIS FORMAT BUTTON UP HERE. THERE WE GO.>>WE LIKE THE NAME OF THAT FORMAT BUTTON. WE PROMISED WE WOULDN’T SAY IT TODAY, BECAUSE IT KEEPS CRACKING ME UP, PRETTYFY. THEY CALL IT PRETTY UP, OR MAKING IT PRETTY. OKAY.>>NOW I CAN EASILY SEE THE NORMALIZATION RULES IN HERE. THERE’S A LOT MORE STUFF IN HERE, TOO.>>RIGHT. SO YOU CAN SEE, PULLING DOWN VARIOUS SIMILAR TO SKYPE FOR BUSINESS, WE CAN SEE THE NORMALIZATION RULES. WHY DON’T YOU SHOW THEM SOME OF THE OTHER DATA THAT’S AVAILABLE.>>THERE’S DEFINITELY SOME THINGS AROUND HERE — I CAN SEE SOME OF THE MEETING POLICIES AND THINGS OF THAT NATURE AS WELL. ALL THAT’S CAPTURED RIGHT HERE. >>THIS IS VERY HELPFUL. YOU KNOW, YOU CAN ACTUALLY SEE JUST LIKE YOU COULD — IT’S NOT CAPTURED IN A STATIC LOG, BUT IT IS AVAILABLE IF YOU FIRE UP A TRACE DURING ORCHESTRATION PROCESS. DID I PASS THROUGH SOMETHING? SORRY. WE TOOK A SCREEN SHOT THERE IN CASE WE HAD A NETWORK PROBLEM. MOVING ON, TROUBLESHOOTING CALL QUALITY, YOU CAN TROUBLESHOOT CALL QUALITY AND RELIABILITY ON THE SAME CALL. THE CALL WE JUST SAW HERE GOING INTO CALL ANALYTICS. WE CAN ALSO USE THE CALL QUALITY DASHBOARD. THAT WILL ACTUALLY TROUBLESHOOT MORE SYSTEMIC. WE CAN FIND PROBLEMS ACROSS OUR NETWORK, WE CAN FIND PROBLEMS WITH DEVICES. THIS IS PROACTIVE AS WELL AS A REACTIVE WAY. THERE’S ACTUALLY A SESSION FOR THOSE OF YOU WHO ARE HERE, YOU’RE MISSING THAT SESSION, BUT YOU CAN WATCH IT AFTER THE FACT. AND THAT SESSION IS RIGHT THERE, BRK.>>2169. SO WE ALSO HAVE SPECIFIC GUIDANCE AROUND THIS IN FAST TRACK TO HELP OUR CUSTOMERS ENSURE AN EXCELLENT CUSTOMER EXPERIENCE. BY THE WAY, HAVE YOU SEEN THE QUALITY EXPERIENCE?>>THESE ARE AWESOME. BEFORE THESE WERE AVAILABLE, THEY WERE DEVELOPED BY SOME OF OUR REALLY TALENTED FOLKS IN THE COMPANY. AND THEY WERE AVAILABLE EXTERNALLY THAT YOU COULD ADD THEM. NOW THEY’RE BUILT IN. WHEN YOU GO INTO THE CALL QUALITY DASHBOARD, YOU ALREADY HAVE PRE-CANNED REPORTS THAT CAN LET YOU SEE THINGS LIKE CALLS BY DEVICES, BY NETWORK REGION, ET CETERA. IT REALLY MAKES IT A LOT EASIER TO GET THE DATA ACCESSIBLE TO YOU.>>A LOT OF WORK THAT WE DO OUT OF THE FAST TRACK CENTER IS GOING THROUGH WITH THE QER REPORTS, HELPING CUSTOMERS TO HELP TO UNDERSTAND HOW TO DIAGNOSE YOUR NETWORK ISSUES, HELP TO MAKE SURE YOU’RE PROVIDING THE USERS WITH THE BEST EXPERIENCE WHEN THEY START TO USE TEAMS.>>THANKS, BRYAN.>>SO JUST ONE MORE THING, CAROLYN. I’VE GOT A COUPLE OF E-MAIL NOTIFICATIONS FOR VOICEMAIL, BUT I CAN’T GET TO VOICEMAIL IN TEAMS. THE DIAGNOSTIC MESSAGE SAYS WE CAN’T CONNECT YOUR VOICEMAIL RIGHT NOW. >>OKAY. WE CAN’T REALLY DEMO THIS, BECAUSE WE DIDN’T FIX THIS DIAL PAD ISSUE. SO WITHOUT A DIAL PAD, WE ACTUALLY DON’T GET VOICEMAIL TODAY. SO WE TOOK A SCREEN SHOT OF THE PROBLEM, AND IS THIS WHAT YOU’RE SEEING?>>THAT’S EXACTLY WHAT I SEE. WE CAN’T GET TO YOUR VOICEMAIL RIGHT NOW. >>COULD YOU DO ME A FAVOR AND GO BACK INTO THE DEV LOGS?>>ABSOLUTELY.>>AND LET’S SEE IF WE CAN FIND THE ERROR MESSAGE.>>ALL RIGHT. I’M IN HERE. WHAT AM I LOOKING FOR THIS TIME, CAROLYN? VOICEMAIL-LIST. YOU COULD JUST SEARCH ON VOICEMAIL, TOO.>>GOT IT. I SEE AN ERROR CODE RIGHT HERE IN THE MIDDLE. I SEE A 404. SO LET’S SLIDE OVER HERE AND SEE WHAT WE SEE. OH, YEAH, LOOK AT THIS RIGHT HERE. I SEE API NOT SUPPORTED YET IN THIS MAILBOX. >>IS YOUR MAILBOX ON PREM?>>IT IS. BUT HERE’S THE EXCHANGE. I READ WE SUPPORTED THAT, RIGHT?>>WE DO FOR THE MOST PART. BUT THERE IS A COUPLE OF THINGS. WE’RE TRYING TO GET THERE. WE’RE GETTING CLOSE. WE’RE A LOT CLOSER THAN WE WERE LAST YEAR. WE ACTUALLY HAVE A PAGE — SEE? WE ACTUALLY HAVE A PAGE WHICH I REFERENCED ON THE SLIDE ON THE LEFT, ON THIS PAGE WE HAVE TABLES THAT LIST ALL OF THE VARIOUS FEATURES, AND DEPENDING WHERE YOUR MAILBOX IS HOMED, WHETHER OR NOT THAT FEATURE IS AVAILABLE. IT DOES SHOW YOU THERE THAT VOICEMAIL IS NOT AVAILABLE TODAY. WE HAVE A PROBLEM THAT WE NEED TO RESOLVE TO MAKE THAT HAPPEN. USERS WILL BE ABLE TO GET THE VOICEMAIL THROUGHOUT, IF WE KNOW THAT’S NOT OPTIMAL, WE ARE WORKING ON IT.>>SO, CAROLYN, I’VE GOT ANOTHER PROBLEM HERE.>>I’M GETTING TIRED.>>STARTING TO USE GUEST ACCESS A LOT. HOW MANY OF YOU ARE USING GUEST ACCESS NOW? A HANDFUL. AND I CAN’T ADD PEOPLE TO TEAMS. CAN’T ADD ANY GUESTS INTO MY TEAMS. >>OKAY. THERE’S A FEW THINGS THAT COULD BE GOING ON HERE. COULD YOU SHARE EXACTLY WHAT YOU’RE SEEING?>>LET ME SHOW YOU AGAIN WHAT I’VE GOT. SO I GO INTO MY TEAM, AND I CLICK ON A GENERAL TAB HERE. I GO INTO THE TEAM ITSELF. I CLICK ON ADD A MEMBER. AND I TYPE IN — LET’S JUST TRY TO ADD YOU. NO MATCHES.>>AH, SO WE’RE FAILING EVEN TO SEARCH EXTERNALLY. THAT’S AN EASY ONE. THAT MEANS THAT TEAMS ITSELF AT THE TENANT LEVEL HAS BEEN CONFIGURED WITH GUEST ACCESS OFF. RIGHT? THAT’S PRETTY SIMPLE. SO IF WE DON’T HAVE GUEST ACCESS TURNED ON, USERS WILL NOT BE ABLE TO ADD ANY GUESTS AT ALL TO A TEAM THAT’S PROHIBITED. SO THIS IS A PRETTY SIMPLE DIALOGUE, BRYAN. >>WHAT HAPPENS IF I TURN THIS OFF AFTER I’VE ADDED A WHOLE BUNCH OF PEOPLE AS GUESTS? DO THEY GET TO HANG AROUND?>>NO. I’M REALLY GLAD YOU ASKED THAT QUESTION. VERY IMPORTANT TO UNDERSTAND WHEN WE’RE ADMINISTERING TEAMS, DO NOT TURN ON GUEST ACCESS IF YOU HAVEN’T GONE THROUGH AN INTERNAL SECURITY, ONLY TO HAVE THEM COME AROUND AND DO THE SECURITY REVIEW AND THEY SAY TURN IT OFF. IF YOU TURNED IT OFF, AFTER THE FACT, AND PEOPLE HAVE ADD GUESTS TO TEAMS, THEY WILL ALL BE REMOVED FROM THE TEAMS. AND THAT MIGHT BE FINE FOR TESTING, BUT IT COULD BE PRETTY BAD IF IT WAS EXTERNAL PEOPLE WHO WERE ACTUALLY PARTICIPATING IN YOUR WORK.>>BUT THIS ISN’T THE ONLY SETTING THAT IMPACTS THE ABILITIES I GET, RIGHT?>>THIS IS COMPLICATED. THERE’S A FEW PLACES WE HAVE TO MAKE SETTING CHANGES, AND THOSE SETTING CHANGES AFFECT THE EXPERIENCE IN DIFFERENT WAYS. SO AT THE CORE, THE VERY FIRST SETTING THAT NEEDS TO BE TURNED ON, IT IS ENABLED BY DEFAULT, AZURE AD SETTING. AZURE ACTIVE ADMIN CENTER UNDER USERS, EXTERNAL USERS, THERE’S A SETTING, THE ONE IN THE PURPLE BOX, MEMBERS CAN INVITE. IF THAT IS TURNED OFF, USERS, OWNERS OF TEAMS, CANNOT ADD GUESTS TO TEAMS.>>YEAH, SO WE SEE THIS WITH CUSTOMERS IN FAST TRACK. THEY WANT TO HAVE CONTROL OVER THEIR GUEST ACCOUNTS. SO MAYBE THEY’VE GOT A WORK FLOW OR SIMILAR IN PLACE WHERE THEY HAVE AN AUTHENTICATION PROCESS THAT THEY GO BEFORE ACCOUNTS GET ADDED IN AZURE AD. THEN THEY CAN BE ADDED TO A TEAM.>>RIGHT. THAT’S A GOOD ONE, RIGHT? IF YOU WANT TO HAVE A LITTLE BIT OF CONTROL, YOU HAVE A WORK FLOW IN PLACE, YOU CAN ACTUALLY TURN THIS OFF AND THEY’LL BE ABLE TO ADD GUESTS TO A TEAM IF THEY EXIST IN AZURE AD. OTHERWISE THEY WON’T BE ABLE TO. AND THEN THERE’S ANOTHER ONE. THIS IS THE MOST RESTRICTIVE. IF THIS IS TURNED OFF, AND I’M TALKING BY “THIS” IN OFFICE 365 GROUP IS ANOTHER SETTING. THAT’S ACTUALLY IN THE OFFICE 365 ADMIN CENTER UNDER SERVICES AND ADD-INS. WE GO TO GROUPS. AND WITHIN THERE, THERE’S A SETTING THERE TO ALLOW MEMBERS TO INVITE PEOPLE TO GROUPS. EXTERNAL PEOPLE TO GROUPS. IF THAT IS OFF, GAME’S OVER. ONLY ADMINS WOULD BE ABLE TO ADD PEOPLE TO GROUPS, OR TEAMS. AND THAT’S WHETHER OR NOT THEY EXIST IN AZURE AD OR NOT. THIS IS THE MOST RESTRICTIVE SETTING. I DON’T THINK WE’VE HAD CUSTOMERS DO THIS ONE, BUT THEN, YOU COULD HAVE A VERY RESTRICTIVE WORK FLOW, WHERE THE ONLY WAY A USER GETS INTO A TEAM IS IF THE ADMINISTRATOR ADDS THEM. >>ONE MORE THING TO BE AWARE OF IS A PER-GROUP SETTING. THAT CAN BE DONE VIA POWERSHELL. A FLAG CALLED ALLOW ADD GUESTS. ADMIN LEVERAGES A SCRIPT THAT WOULD LIMIT GUEST ACCESS IN THE GROUP BASED ON A CLASSIFICATION. ONE EXAMPLE IS THAT HERE WITHIN MICROSOFT, WE DISABLE GUEST ACCESS FOR ANY TEAM MARKED HIGH BUSINESS IMPACT. >>RIGHT. IMPORTANT TO NOTE, BECAUSE IF YOU’RE TEAMS ADMINISTRATOR, SKYPE FOR BUSINESS ADMINISTRATOR, YOU MAY NOT HAVE ANY VIEW INTO THE FACT THIS HAS BEEN GOING ON HISTORICALLY AT GROUP LEVEL BY THE PEOPLE WHO MANAGE THE OFFICE 365 GROUPS. SO WE WANT TO TALK ABOUT TEAM CO-EXISTENCE FROM A TROUBLESHOOTING PERSPECTIVE. I’M SURE, MAYBE SOME OF YOU HERE HAVE SEEN A COUPLE OF SESSIONS ON CO-EXISTENCE. HAVE YOU? NO? NEW TOPIC FOR EVERYBODY?>>SO CAROLYN, SINCE I’VE BEEN UPGRADED TO TEAMS, PEOPLE ARE TELLING ME THEY’RE GETTING E-MAIL NOTIFICATIONS, I’M TRYING TO REACH THEM IN TEAMS. WHEN I WAS USING SKYPE, THEY ALWAYS SEEMED TO GET THE MESSAGE.>>OKAY. IS THIS WHAT THEY’RE REPORTING THEY’RE MISSING ACTIONS IN TEAMS?>>THAT’S EXACTLY WHAT THEY’RE SEEING. >>YOU WANT TO KNOW WHY?>>I DO WANT TO KNOW WHY.>>SO I KNOW YOU’VE GIVEN ME A QUIZZICAL LOOK. THIS GETS TO BE A TOUGH TOPIC. IN THIS MODE, IF THE RECIPIENT IS IN ISLANDS MODE, THE MESSAGE ROUTING IS BASED ON THE CENTER. YOU’RE IN TEAMS. YOU’RE SENDING THEM A MESSAGE. AND THEY’RE GETTING A — YOU’RE MISSING THE ACTION IN TEAMS E-MAIL. BECAUSE THEY’RE NOT SIGNED INTO TEAMS. DO YOU REMEMBER THAT WHEN YOU WERE RUNNING BEFORE YOUR UPGRADE, YOU HAD TO RUN BOTH SKYPE FOR BUSINESS AND TEAMS ALL THE TIME?>>I HAD THEM BOTH RUNNING ALL THE TIME. IN FACT I’M HAPPY TO JUST HAVE ONE CLIENT AGAIN. >>RIGHT. WELL, HOPEFULLY SOON THEY’LL ALL BE IN THE SAME STATE YOU ARE.>>SO, WHILE ON THE TOPIC OF CALL ROUTING, WE HAVE SOME CUSTOMERS REPORT THEIR USERS ARE COMPLAINING WHEN THEY CLICK ON THE CALL NOTIFICATION, SO SOME CALLS GET PICKED UP ON THEIR BTOB HEADSET. WHY IS THAT HAPPENING, CAROLYN. >>ANYBODY KNOW THE ANSWER?>>YOU MEAN THE CALL IS A TEAMS CALL, IT’S ROUTED TO TEAMS, MY GOD, MY HEAD HURTS. SO WHY DO THEY GET A SKYPE NOTIFICATION ON A POLY CON DEVICE? IS THE POLYCON ON THE SKYPE PHONE AND TEAMS PHONE NOW?>>GOOD QUESTIONS, AND YES. IN ORDER TO ENABLE OUR CUSTOMERS TO LEVERAGE THEIR EXISTING THIRD-PARTY IP PHONES, WE’VE DONE PLUMBING IN THE BACKGROUND SO THAT CALLS FOR TEAMS CALLS WILL ROUTE TO THOSE PHONES. IN A SENSE, THAT PHONE IS ACTING LIKE TEAMS END POINT. TO YOUR QUESTION ABOUT THE BETTER TOGETHER EXPERIENCE, THIS IS WHERE IT GETS A LITTLE FUN. THE END USER IS RUNNING A TEAMS CLIENT AT LEAST ON THEIR PHONE, BUT HOPEFULLY ON THEIR DESKTOP, AND THEY ALSO HAVE THE SKYPE FOR BUSINESS CLIENT RUNNING WITH THE BETTER TOGETHER EXPERIENCE FOR THE POLYCON THIRD-PARTY PHONE. AND THAT SERVICE IS DESIGNED TO ALWAYS POP A TOAST ON AN INBOUND CALL. THE TEAMS CALL COMES IN AND RINGS THE POLYCON DEVICE WHICH CAUSES THE TOAST TO POP. YOU CLICK TO ANSWER THE TOAST. IS THIS A SKYPE CALL? HUH-UH, IT’S A TEAMS CALL. THAT CALL CAN’T POSSIBLY ROUTE TO THAT USER’S HEADSET. IT REALLY NEEDS TO ROUTE TO THAT TEAM’S END POINT. OF COURSE, GO TO EXPLAIN TO THE USER WHY SOME CALLS THEY CAN PICK UP ON THEIR HEADSET, BUT OTHER CALLS THEY CAN ONLY PICK UP ON THE PHONE, RIGHT? FOR PRODUCTION ENTERPRISE VOICE USERS WHO HAVE SWITCHED OVER TO TEAMS FOR CALLING, I WOULD SUGGEST UPGRADING THEM, AND NOT RUNNING THAT DUAL STACK.>>THAT MAKES A LOT OF SENSE, CAROLYN. THANK YOU. >>YOU’RE WELCOME.>>SO, WHILE WE’RE TALKING ABOUT IP SKYPE PHONES, ONE MORE THING I WANTED TO SHARE. WE HAD A CUSTOMER WHO JUST CREATED A MIGRATION FROM SKYPE ON PREM USING VOICE, NOW THERE ARE TEAMS WITH DIRECT ROUTING AND THEY REPORT THE CALLS FROM TEAMS WERE SUCCESSFUL, BUT CALLS FROM THE IP PHONE HAD NORMALIZATION FAILURES. >>I HAD A CASE JUST LIKE THAT. DO YOU WANT TO SHARE WHY?>>TEAMS WORKS BECAUSE IT’S LOOKING AT THE ONLINE DIAL PLAN. IT WILL NEVER LOOK FOR AN ONLINE DIAL PLAN. THE PHONES WERE FAILING TO LOOK UP THE ON-PREM DIAL PLAN BECAUSE THEY WERE ENTERPRISE VOICE ON PREM. SO IT WAS STILL SET WITH THE DEFAULT VALUE TO USE ON PREM. OUR ADVICE TO CUSTOMERS IS, DON’T CHANGE YOUR USERS ON PREM CONFIGURATION, WAIT UNTIL YOU’RE READY TO GO THROUGH THE FULL APPLICATION. THAT WAY YOU DON’T CAUSE ANY SERVICE DISRUPTIONS. >>GOING TO REITERATE THAT, IT MIGHT BE A LITTLE CONFUSING IF YOU’RE NOT FAMILIAR WITH THE SETTING. REMEMBER, WE ROUTE THE CALLS TO THE TEAMS CLIENT, STILL UNDER THEY LOOK UP THE RULES IN A CERTAIN WAY. IF THE TENANT CONFIGURATION IS SET TO USE AN ON-PREM DIAL PLAN, WE’RE GOING TO LOOK ON PREM FOR THAT DIAL PLAN. IF THE USER THAT WAS MOVED TO ENTERPRISE VOICE CALLING ONLINE, ON PREM SETTING WAS DISABLED FOR ENTERPRISE VOICE, WE’RE GOING TO GET BACK THAT 403 FORBIDDEN, THAT THE PERSON IS NOT ENABLED. WE’RE NOT ACTUALLY GOING TO BE ABLE TO RETRIEVE THAT DIAL PLAN. AS BRYAN SAID, YOU DON’T REALLY WANT TO GO CHANGING THOSE SETTINGS. USERS, LEAVE THE SETTINGS ALONE, PLEASE. THEY’RE NOT GOING TO HURT ANYTHING. I ALSO WORKED WITH A CUSTOMER WHO WAS MIGRATING FROM ON-PREM TO ONLINE WITH DIRECT ROUTING FOR VOICE, AND THEIR INTEGRATIVE FILE WOULD BE A GOOD IDEA TO CLEAN UP THE ON-PREM AND SET THEM ONLINE. IT WAS A GREAT IDEA EXCEPT FOR A COUPLE OF THINGS. ONE, THEY DIDN’T HAVE ACCESS TO AZURE AD CONNECT, SO THE SYNCHRONIZATION DIDN’T HAPPEN. SO THEY CLEARED OUT THE LINE URL ONLINE, DIDN’T SYNCHRONIZE, THEY THEN RAN A SCRIPT TO SET THE LINE UI ONLINE WHICH FAILED. THEY SAID, OH, THAT DOESN’T MATTER. OKAY? AND IT WAS FINE. IT WAS ALL GOOD. IT WORKED. CALLS ROUTED INBOUND. AND THEN AD SYNC RAN SOME HOURS LATER, NULL VALUE FOR PHONE NUMBER ON PREM, SYNCHRONIZED TO ONLINE. AND GUESS WHAT HAPPENED TO THE INBOUND CALLS? THEY FAILED. 404. SO BEST LEAVE IT ALONE. WE ACTUALLY IN ALL HONESTY OWE YOU A STORY GOING FORWARD, FOR ONCE THEY’RE ALL THERE, HOW DO YOU CLEAN UP. BUT FOR NOW, AS YOU’RE MIGRATING USERS, LEAVE THE ON-PREM SETTINGS AS THEY ARE. WELL, NOW WE WANT TO MOVE INTO TEAMS FEDERATION. HOW MANY HERE HAVE BEEN USING TEAMS FOR FEDERATION AT ALL? HOW IS THAT GOING? I’M SORRY I ASKED. I WALKED RIGHT INTO THAT ONE.>>BELIEVE IT OR NOT, CAROLYN, I HAVE ANOTHER PROBLEM. SO I WAS JUST TRYING TO REACH SOMEONE IN THE CALIFORNIA SUBSIDIARY ADDRESS. THAT’S FAILINGING FOR ME. >>CAN YOU SHOW US WHAT’S GOING ON?>>LET ME GO OVER HERE AND SHOW YOU AGAIN. I’LL CLICK ON MY CHAT ICON UP HERE. WE’LL TYPE HIS NAME IN.>>AS HE’S DOING THIS, YOU NOTICE AS HE’S TYPING, EVENTUALLY WE GET THIS SEARCH EXTERNALLY. THAT’S OUR FEDERATION EXPERIENCE.>>I’VE GOT AN ERROR MESSAGE HERE.>>WHAT DOES IT SAY?>>IT SAYS WE’RE UNABLE TO ACCEPT THE CONVERSATION BECAUSE THE CONTACT UNIT WASN’T FOUND.>>THAT NAME THERE, CONTACT, ARE YOU SURE YOU HAVE IT RIGHT?>>I DON’T KNOW. LET ME DOUBLE-CHECK. NO, THAT’S THE WRONG DOMAIN. LET ME FIX THAT.>>WHEW! HE FIXED THAT ONE. I’M GOOD, I CAN GO HOME. >>THE IMPORTANT PART TO RECOGNIZE THERE WHEN YOU’RE TALKING TO EXTERNAL CONTACTS, IT’S VERY IMPORTANT YOU GET THE NAMING RIGHT. SO AS WE GO THROUGH HERE, LET ME TYPE THE RIGHT NAME IN THIS TIME AND SEE WHAT WE GET THIS TIME. ALL RIGHT. ANOTHER ERROR. BUT WHAT’S THIS ONE? CAN’T ACCEPT THE CONVERSATION BECAUSE MY ORGANIZATIONS AREN’T SET TO TALK TO EACH OTHER. >>I KNOW THE ANSWER. >>ALL RIGHT.>>OKAY. I KNOW THE ANSWER. DO YOU KNOW THE ANSWER? WELL, IT’S NOT ISLANDS MODE. FOR THOSE OF YOU WHO ARE ABOUT TO JUMP IN WITH THAT ANSWER. OKAY. SO WHAT’S GOING ON HERE IS THAT FOR TEAMS FEDERATION, IT WORKS A LITTLE DIFFERENT THAN SKYPE FEDERATION. IT’S AN ONLINE SERVICE, RIGHT? DO YOU THINK IT COULD LOOK AT ON-PREM POLICIES? NO. SO IT’S GOING TO LOOK FOR ONLINE POLICIES. AND IT’S GOING TO LOOK FOR THOSE ONLINE POLICIES, AND THIS HAS BEEN INTERESTING DEPARTURE A DOING STEP. WHEN WE SET UP THE CONVERSATION BETWEEN THE SENDER AND RECEIVER, WE’RE ACTUALLY FACTORING IN POLICIES FOR BOTH THE TENANT USER ON SENDER AND RECEIVER SIDE, AND WE’RE DOING THAT ONLINE. SO IN THIS CASE, WE HAVE A HYBRID TENANT SET UP, AND WE HAVE SOME USERS ONLINE, SOME USERS ON PREM. AND WE HAVE POLICIES THAT EXIST FOR FEDERATION ON PREM AND ONLINE, AND APPARENTLY WE MADE A CHANGE ON OUR ON-PREM TO ADD A NEW DOMAIN TO THE ALLOW LIST AND FAILED TO DO THAT TO THE ONLINE ALLOW LIST. SO WHAT WE HAVE HERE IS TYPICAL SCENARIO HERE, IS IT WORKED IN SKYPE, AND IT’S NOT WORKING IN TEAMS. AND THAT MEANS OUR ONLINE POLICIES ARE MISSING. IN ALL HONESTY, RIGHT NOW, THE WAY THAT WORKS FOR EVEN CUSTOMERS WHO HAVEN’T ACTIVELY CONFIGURED HYBRID, IF THEY HAVE A SKYPE FOR BUSINESS ONLINE SERVICE INSTANCE, IT MEANS THEY SET UP ONE USER IN THEIR TENANT, JUST ONE, BECAUSE THEY WERE FOOLING AROUND WITH IT. THEY SET UP FEDERATIONS TO BE ALLOWED BY AN ALLOW LIST BECAUSE THAT’S HOW THEY DO IT ON-PREM, BUT THEY ABANDONED IT AND COMPLETELY FORGOT ABOUT IT. THAT’S THERE. WE’RE READING THAT. SO LESSONS LEARNED FOR YOURSELVES, FOR YOUR CUSTOMERS, IF YOU’RE INTEGRATORS, BE SURE THAT ANY CUSTOMER WHO HAS AN OFFICE 365 ONLINE INSTANCE, PLEASE MAKE SURE THAT THOSE POLICIES MATCH THEIR ON-PREM POLICIES, WHETHER OR NOT THEY’VE ACTIVELY STARTED TO LOCK DOWN THE HYBRID CONFIGURATION ROAD. OKAY. SO THIS IS ANOTHER SCENARIO. THIS HAPPENED A LOT. I THINK IT WILL STILL CONTINUE TO HAPPEN, BUT WE SAW IT IN THE EARLY DAYS OF TESTING. I HAVE TEAMS FEDERATION. SO I’M SET UP FOR TEAMS FEDERATION. AND MY PARTNER SET UP FOR TEAMS FEDERATION. E A MESSAGE AND I GET AN E-MAIL MESSAGE SAYING THAT I MISSED THE CONVERSATION IN SKYPE. I’M CONFUSED. AND WORSE, IF I SEND HIM THE MESSAGE FROM TEAMS, HE CAN RESPOND BACK, AND I GET IT BACK. WHY IS THAT?>>ISLANDS MODE?>>ISLANDS MODE, EXACTLY CORRECT. IT’S ISLANDS MODE AGAIN.>>SO, HOLD ON. I THOUGHT THAT YOU TOLD ME EARLIER ROUTING WAS BASED ON THE SENDER.>>I DID TELL YOU THAT.>>ALL RIGHT.>>OKAY. SO I KNOW, IT ALL GETS TRICKY. BUT THIS IS A GOOD STORY. THIS IS BY INTENT. WE COULDN’T REALLY THINK THAT ALL THE PEOPLE IN THE WORLD HAVE STARTED THEIR JOURNEY IN TEAMS AND THAT THEY KNOW HOW TO SET UP ALL THE POLICIES, ET CETERA. WE NEEDED TO PICK A ROUTE THAT’S GOING TO HIT MOST USERS. SO VERY INTELLIGENT DECISION WE MADE IS LET’S CONTINUE TO ROUTE TO SKYPE, RIGHT? SO IF WE SEND THE MESSAGE TO A USER, WE WILL ROUTE THAT MESSAGE TO SKYPE, UNLESS THAT USER HAS BEEN UPGRADED TO TEAMS. OBVIOUSLY WE NEED TO ROUTE IT TO TEAMS AT THAT POINT OR THEY’LL FAIL TO GET THE MESSAGE. IN FEDERATION, THE STORY IS A LITTLE BIT DIFFERENT. IT’S SIMPLER, WE ALWAYS ROUTE TO SKYPE, UNLESS THE USER HAS BEEN UPGRADED TO TEAMS. DOES THAT MAKE SENSE? LESS CONFUSED?>>A LITTLE BIT LESS CONFUSED. I THINK THAT MAKES SENSE TO ME.>>OKAY.>>SO, YOU’VE BEEN AN AWESOME HELP TODAY. BUT I’VE STILL GOT ANOTHER PROBLEM, BELIEVE IT OR NOT.>>OKAY. WHAT’S YOUR PROBLEM?>>WELL, SO, SOMEONE DELETED A CHANNEL THAT I CREATED.>>UH-OH.>>YEAH. I THINK THAT THE PROBLEM WAS MAYBE I WAS A LITTLE OVERZEALOUS AND CREATED A WHOLE BUNCH OF OWNERS. NOW I KIND OF NEED TO RECOVER IT, AND MORE IMPORTANTLY, I’D REALLY LOVE TO KNOW WHO DID THAT.>>OKAY. TWO THINGS. ONE — ACTUALLY A FEW THINGS. BUT TWO, I’LL START WITH TWO. IT’S GOOD THAT YOU CREATED MORE THAN ONE OWNER. OKAY? BECAUSE HAVING A SINGLE OWNER ON A TEAM CAN BE A LITTLE TRICKY IF WE LOSE THAT OWNER FROM THAT TEAM AND WE NEED TO GET OWNERSHIP BACK.>>YEAH. IT’S A BIT OF A SUPPORT PAIN TO FIX, THOUGH, WHEN A SINGLE OWNER OF A TEAM IS NO LONGER IN AZURE, RIGHT?>>RIGHT. AND ANOTHER THING IS THAT, YOU KNOW, YOU COULD — WITH OWNERS, THEY’LL BE ABLE TO DELETE CHANNELS. IF YOU WANT TO RESTRICT HOW MANY PEOPLE, IF THEY’RE JUST MEMBERS, YOU CAN ACTUALLY DO A SETTING THERE TO PREVENT MEMBERS FROM DELETING CHANNELS. BUT WE HAVE GOOD NEWS. GOOD NEWS NOW IS RECOVERING THAT CHANNEL WILL BE EASY. AND I HAVE EVEN BETTER NEWS FOR YOU. WE CAN FIND OUT WHO DID IT.>>WHAT? ALL RIGHT. LET’S SWITCH OVER HERE. WALK ME THROUGH IT.>>OKAY. SO, CAN YOU PLEASE GO OVER TO THE TEAM WHERE YOU’RE MISSING THE CHANNEL?>>I’M HERE. I SEE ALL MY CHANNELS HERE. >>CLICK ON THAT.>>OH, LOOK AT THAT. I’VE GOT ONE DELETED DOWN HERE IN THE CHANNELS TAB. THAT’S IT.>>ALL YOU NEED TO DO THERE IS HIT RESTORE.>>THIS IS IT?>>THAT’S IT.>>LOOK AT THAT. IT’S BACK. THAT’S FANTASTIC. BUT IT DOESN’T HELP ME FIGURE OUT WHO DID IT. >>CAN YOU GO OVER TO OUR HELP DESK CHANNEL, PLEASE. >>YEAH.>>AND YOU SHOULD SEE AN E-MAIL NOTIFICATION THERE.>>O I DO, I SEE A NOTIFICATION THAT SAYS, THERE WAS A DELETED CHANNEL. LET ME EXPAND THIS A MINUTE AND SEE WHAT ELSE IS IN HERE. YEP. CHANNEL DELETED. OH, LOOK, IT WAS ABBY. ABBY IS THE ONE WHO ACTUALLY DELETED THIS CHANNEL. >>DON’T BE TOO HARD ON HER. MOST LIKELY SHE JUST MADE THE WRONG CHOICE WHEN SHE RIGHT CLICKED. SHE WANTED TO UNFOLLOW YOUR CHANNEL AND SHE DELETED IT. SO AUDITING, THIS IS GREAT. SOMETHING WE NEVER REALLY HAD IN SKYPE FOR BUSINESS. THERE’S A LOT OF GREAT OPTIONS FOR DOING AUDITING. AND AS YOU CAN SEE, YOU CAN EVEN SEND MESSAGES TO CHANNELS FOR NOTIFICATIONS.>>SO ONE OF OUR CUSTOMER RECOMMENDATIONS THROUGH FAST TRACK IS FOR CUSTOMERS TO SET UP ALERTS IN CHANNELS TO THE E-MAIL ADDRESS. IT GIVES THE ABILITY FOR THE SUPPORT ORGANIZATION TO FOLLOW THAT ADDRESS AND THEY CAN ALL SEE THE UPDATES OCCUR IN THE CHANNEL. IT MAKES IT EASY FOR YOU TO GO THROUGH AND FIND OUT WHEN THINGS ARE HAPPENING. THIS CAN BE ANY OF THE ALERTS YOU CAN SEE IN TERMS OF AUDITING, ANYTHING YOU CAN AUDIT ON, YOU CAN PIPE IN A CHANNEL ADDRESS. THIS IS ANOTHER WAY TO UTILIZE TEAMS TO MAKE YOUR JOB A LITTLE BIT EASIER. >>THIS IS A GREAT TROUBLESHOOTING TIP. YOU REALLY DO WANT TO SET UP AUDITING. THERE ARE A LOT OF OPTIONS. DELETING CHANNELS, DELETING TEAMS, VERY IMPORTANT BECAUSE THE DATA ONLY STAYS FOR 30 DAYS. LIKE THE EXCHANGE MAILBOXES, YOU HAVE 30 DAYS. SO YOU REALLY DON’T WANT TO FIND OUT ABOUT THIS ON THE 31st DAY WHEN THE PERSON WHOSE CHANNEL OR TEAM WOKE UP TO THE FACT THAT THAT HAD HAPPENED. YOU CAN ALSO SET UP ALETTERS FOR ORGANIZATIONAL CHANGES. LIKE GUEST ACCESS. NOT NECESSARILY SURPRISED WHEN SOMETHING CHANGES, AND YOU ARE CAUGHT UNAWARE THAT THAT CHANGE HAPPENED. EVEN IF YOU’RE JUST A SUPPORT PERSON WHO NEEDS TO UNDERSTAND WHAT POLICIES ARE BEING CHANGED WITHIN YOUR ORG SO YOU KNOW HOW TO MANAGE THAT SUPPORT SERVICE.>>ALL RIGHT. SO I’VE GOT ANOTHER PROBLEM.>>LAST ONE, I HOPE. >>WELL, SO I’VE BEEN TRYING TO USE THIS NEW MEDIA RECORDING OPTIONS IN TEAMS AND IT’S FANTASTIC, BUT IT’S GRAYED OUT RIGHT NOW. I CHECKED MY MEETING POLICIES. I SET WHERE RECORDING IS ALLOWED. WHY IS THIS NOT AVAILABLE TO ME?>>THAT’S A GOOD QUESTION. SO WE ACTUALLY HAVE THREE THINGS THAT CONTROL THE AVAILABILITY OF THE RECORDING BUTTON. AND THAT’S BY INTENT. SO THE FIRST ONE IS THE TEAMS MEETING POLICY. BUT THE SECOND ONE IS WHETHER OR NOT YOU ACTUALLY HAVE A STREAMING LICENSE. BECAUSE STREAM IS THE BACK END SERVICE FOR OUR CLOUD MEDIA RECORDING. IF YOU DON’T HAVE A LICENSE FOR STREAM, HAVING A RECORDING BUTTON WON’T DO YOU A LOT OF GOOD, BECAUSE WHAT WILL HAPPEN WHEN YOU’RE DONE RECORDING, IT WILL FAIL. IT WILL FAIL TO ACTUALLY SEND THAT DATA TO STREAMS. WE’LL HIDE THAT BUTTON IN THAT CASE. >>RIGHT. SO THAT TOTALLY MAKES SENSE, CAROLYN. I WAS WAITING ON PERMISSION FOR A LICENSE. I KNOW MY COMPANY RIGHT NOW IS LIMITING STREAM TO PEOPLE IN CERTAIN ROLES. AND I GUESS I JUST HAVEN’T GOTTEN THE APPROVAL YET. >>PROBABLY NOT. THAT WOULD EXPLAIN IT. THEN THERE’S THE THIRD ONE WHICH IS SIMILAR AND RELATED, IS THE ABILITY TO ACTUALLY UPLOAD VIDEO TO STREAMS. CUSTOMERS MAY GIVE THEIR USERS A LICENSE FOR CONSUMPTION, BUT NOT ACTUALLY TO UPLOAD. SO AGAIN, IF THE USER DOESN’T HAVE THE ABILITY TO UPLOAD VIDEO WILL ACTUALLY GRAY OUT THAT BUTTON AS WELL. AND THEN FINALLY, YOU CAN SEE AT THE BOTTOM THERE, SOME COMPANIES WILL HAVE THE REQUIREMENT THAT USERS SIGN AN AGREEMENT FOR THE USAGE. THEY HAVE TO READ IT AND AGREE TO IT. WHICH IS NICE NOW WHICH WASN’T THERE IN THE EARLY DAYS WAS THAT WE ACTUALLY DO POP A MESSAGE. THE USER AS THEY DO THEIR VERY FIRST RECORDING, WILL GET PROMPTED, THAT THEY HAVE TO READ THE AGREEMENT AND AGREE AND ACCEPT THAT POLICY. AND THAT HAPPENS RIGHT INLINE WHEN THEY’RE DOING THE RECORDING. >>THAT MAKES SENSE, CAROLYN. THANK YOU. SO ONE OF MY FAVORITE QUOTES IS AN OUNCE OF PREVENTION IS WORTH A POUND OF CURE.>>I LIKE THAT QUOTE, TOO. AND IF YOU DON’T WANT TO HAVE A DAY LIKE I JUST HAD, WHAT WE REALLY RECOMMEND, AND THERE’S A LOT TO GRASP, THERE’S A LOT MORE FOR YOU TO UNDERSTAND, A MUCH BIGGER STACK BEHIND TEAMS THAN THERE WAS FOR SKYPE FOR BUSINESS, RIGHT? WHAT YOU REALLY NEED TO DO IS YOUR HOMEWORK, YOU NEED TO BE READY. THE FIRST IS NETWORK READINESS. WE STARTED OFF THE SESSION WITH BRYAN HAVING A PROBLEM WITH NETWORK CONNECTIVITY. TEAMS IS A SERVICE, RIGHT? IF THE USERS CAN’T CONNECT TO OUR SERVICE FOR ANY REASON, THEY’RE NOT GOING TO HAVE A VERY GOOD EXPERIENCE. THERE’S BEEN SEVERAL GROUP SESSIONS ON NETWORK, ON ONE CALL OUT HERE, BRK, AND I CAN’T READ IT FROM HERE, BRK 3013. YOU DEFINITELY WANT TO CHECK OUT THAT SESSION. BUT REALLY NETWORK READINESS IS KEY NUMBER ONE.>>AS WE SAID EARLIER, TEAMS REALLY IS KIND OF THE WINDOW INTO OFFICE. SO MAKE SURE THAT YOU REVIEWED ALL THE OFFICE 365 WORK LOADS AND ALL THE SETTINGS. A LOT OF THINGS CAN IMPACT TEAMS. YOU WANT TO MAKE SURE ALL OF THOSE ARE THERE FOR YOU. MORE IMPORTANTLY, UTILIZE FAST TRACK. YOU’VE GOT AVAILABILITY THERE, A TEAM THERE READY TO HELP YOU WALK THROUGH SOME OF THIS PROCESS, MAKING SURE THAT AS YOU TAKE THE JOURNEY TOWARDS TEAMS, YOU’RE THINKING THROUGH ALL THE THINGS YOU NEED TO DO AND CHECKING ALL THOSE BOXES. MAKE SURE THEY GET A GOOD EXPERIENCE, THAT’S WHAT WE NEED. IN ADDITION TO WHAT WE COVERED TODAY, THERE ARE MANY OTHER IGNITE SESSIONS AND REFERENCED IN THIS DECK GIVING YOU MORE THINGS ON HOW TO PREPARE YOUR JOURNEY TO TEAMS. >>RIGHT. THANKS, BRYAN. WE WENT THROUGH THIS PRETTY RAPIDLY. WE DID THAT BY INTENT. WE WANTED TO SPEND TIME ON QUESTIONS AND ANSWERS, BECAUSE WE THINK YOU’LL HAVE THOSE QUESTIONS. WE HOPE WE’VE GIVEN YOU SOME GOOD INFORMATION TO HELP YOU AVOID BREAKDOWNS.>>YEAH, WE HOPE TODAY’S SESSION HELPS YOU AVOID ALL THOSE PIECES AND GET YOU BACK ON THE ROAD QUICKLY. >>RIGHT. THANK YOU. [APPLAUSE]>>SO THE OTHER THING YOU’LL SEE HERE AT THE END OF THE DECK, WE ACTUALLY DID ON PURPOSE LEAVE A LOT OF TIME FOR Q&A BECAUSE OF WHAT THE SESSION IS. WE HOPE YOU DO HAVE QUESTIONS FOR US. AS WITH EVERY SESSION YOU’VE BEEN TO, MAKE SURE YOU GO OUT AND FILL OUT THE EVALUATIONS FOR THIS, GIVING US FEEDBACK. HOPEFULLY THIS WAS HELPFUL FOR YOU. WITH THAT, LET’S OPEN IT UP TO SOME Q&A. IF YOU GUYS DON’T MIND, IF YOU’VE GOT QUESTIONS, PLEASE COME TO THE MICROPHONE SO WE CAN GET IT ON THE RECORDING FOR OTHERS.>>IS IT ON?>>EXCELLENT. THANKS FOR MAKING THAT FUN. THIS IS USUALLY BE A BIT OF A DRY SESSION. >>THANK YOU. >>SO THANK YOU. I LIKE THE CTR-ALT-SHIFT-1. ARE THERE ANY WAYS TO RETRIEVE THAT FROM THE BACK END AS THE ADMINISTRATOR RATHER THAN THE USER HAVING TO DO THAT FOR US?>>THAT’S A GOOD QUESTION. THIS IS ALL BEING PUSHED UP. I DON’T HAVE THE ANSWER TO THAT. I LIKE THAT FEEDBACK. WE’LL TAKE THAT FEEDBACK. >>THANK YOU. >>YOU’RE WELCOME.>>OVER HERE? YES?>>WHAT EXACTLY IS ISLAND MODE? GOOD QUESTION. IT’S ACTUALLY PRETTY SIMPLE QUESTION. I’M MISSING MY LITTLE STICKERS. I LIKE DOING IT WITH STICKERS. BUT ISLANDS MODE IS DESIGNED FOR CUSTOMERS WHEN THEY’RE STARTING TO MAP THEIR JOURNEY FOR TEAMS. IT’S TO BE ABLE TO RUN BOTH CLIENTS IN FULL STACK. MEANING ALL FEATURES AND FUNCTIONALITY IN BOTH CLIENTS ARE AVAILABLE. SO THAT A USER CAN USE CHAT, CALLING, MEETINGS, IN BOTH CLIENTS, IN ADDITION TO TEAMS THEY CAN USE THE COLLABORATION FEATURES. OBVIOUSLY THAT MEANS THAT USERS CAN BE DUAL STACKING THOSE ACTIVITIES. BUT THAT’S BY INTENT, BECAUSE YOU NEED TO UNDERSTAND HOW IT WORKS. AND WHAT WILL WORK FOR YOU. DOES CALLING WORK IN YOUR ENTERPRISE, THE WAY YOU HAVE THINGS CONFIGURED? IS IT COMPATIBLE WITH ALL YOUR SYSTEMS? IT GIVES USERS A CHANCE TO EXPERIENCE IT, GET AN IDEA OF WHERE YOU WANT TO GO. ONCE YOU START YOUR JOURNEY, ONCE YOU START THINKING ABOUT WHERE YOU WANT TO MOVE FORWARD, HOW YOU WANT TO MOVE FORWARD, YOU’LL PROBABLY START PICKING OTHER MODES. THE TEAMS UPGRADE MODE, OBVIOUSLY YOU USE TEAMS. I’M NOT GOING TO GO INTO DEPTH IN OTHER SESSIONS, BUT YOU HAVE OTHER SKYPE FOR BUSINESS MODES THAT ARE EMERGING THAT GIVE YOU THE ABILITY. AND FRANCOIS CAN ADD TO THAT.>>FOR THE SESSION THAT WAS GIVEN ON WEDNESDAY AT 2:30 P.M., IT’S CALLED BRK 3142. THE RECORDING WILL ANSWER THAT QUESTION COMPLETELY AND GIVE YOU THE RECOMMENDED MODES DEPENDING WHICH CONFIGURATION YOU’RE IN. >>THANK YOU, FRANCOIS. BECAUSE I DIDN’T REMEMBER THE NUMBERS, THANK YOU. >>YES, SIR?>>I ACCIDENTALLY DELETED A CHANNEL AND I FIND OUT ON DAY 32 ABOUT WHAT ARE MY OPTIONS?>>THERE REALLY AREN’T. I DON’T BELIEVE WE HAVE OPTIONS. BECAUSE THE DATA ONLY — SO, LIKE RECOVERY, YOU’RE FAMILIAR WITH EXCHANGE MAILBOXES. SHAREPOINT IS THE SAME WAY. ALL THAT DATA IS SET TO BE RETAINED FOR 30 DAYS. HOWEVER, IF YOU HAVE RETENTION SET TO HOLD ON TO THE DATA LONGER, YOU SHOULD HAVE ACCESS TO BOTH THE CHAT AND DATA. IF YOU HAVE IT SET TO KEEP THE DATA AROUND. SO I THINK IT WILL DEPEND HOW YOU HAVE IT SET UP IN YOUR ORGANIZATION. IT WOULD BE RECOVERABLE THROUGH THE RETAINED DATA. BUT IT WON’T BE SO EASY AS — >>NOT AN INTERFACE. >>– AS PRESSING — >>THANK YOU. >>SURE.>>JUST A QUESTION. YOU WENT THROUGH A SCENARIO WHERE YOU CAN’T ADD GUEST USERS TO A TEAM. I KNOW ONE THING WE RAN INTO IS WE HAD SOMEONE WHO CREATED A TEAM, THEY COULD ADD SOME GUEST USERS, BUT THERE WERE CERTAIN ACCOUNTS, THIS ONE USER WOULD NEVER WORK. WE WENT THROUGH TRYING TO ALLEVIATE THE GUEST ACCOUNT OF AZURE AD, ADD IT, IT WAS TEAMS-TO-TEAMS, BOTH TEAMS HAD IT ENABLED.>>THAT’S INTERESTING. WE’VE CERTAINLY RUN INTO THE SCENARIO WE’RE TALKING ABOUT, WHERE — WHEN YOU SAY YOU COULDN’T ADD THEM, OR THE PERSON WHO WAS A GUEST COULDN’T SIGN IN?>>THE PERSON WHO WAS A GUEST COULDN’T SIGN IN. >>I HAD THAT SCENARIO, AND MAYBE IT WASN’T A UNIVERSAL PROBLEM, BUT WE HAD A PROBLEM A LOT AT MICROSOFT. THE HISTORY ON THAT IS, LEGACY ACCOUNTS WERE CREATED PRIOR TO THE NEW GUEST ACCOUNTS, AND THERE’S A THING CALLED SECURITY I.D., AND THE SECURITY I.D. MAPPING FOR THE GUEST ACCOUNT DOESN’T MAP BACK TO THE HOME TENANT. SO WHAT HAPPENS IS WHEN THE USER GOES IN TO SIGN INTO TEAMS, WHEN THEY TRY TO SWITCH TENANTS, THEY KEEP LOOPING BACK TO THEIR HOME TENANT AND THEY NEVER ARE ABLE TO SWITCH TENANTS. AND IF YOU LOOK AT THE DESKTOP LOGS, WHICH ARE DIFFERENT THAN THE DIAGNOSTIC LOGS, AND ARE ACTUALLY AVAILABLE FROM RIGHT CLICKING ON THE NOTIFICATION ICON, RIGHT TEAMS NOTIFICATION ICON, THAT’S DESKTOP LOGS. IF YOU SEARCH FOR TENANT SWITCHING, YOU COULD ACTUALLY FIND ERROR MESSAGES IN THERE RELATED TO THE FAILED LOG-IN. BUT YOU SAID YOU DELETED THE ACCOUNT. TYPICALLY DELETING IT AND LETTING IT GET RECREATED RESOLVES THE PROBLEM. >>YEAH, IT WAS GOING BACK A WHILE NOW. SO I’M NOT SURE IF IT EVER GOT RESOLVED.>>OKAY. THAT’S BEEN A FAIRLY COMMON PROBLEM, WE HAD IT WITH A LOT OF USERS AT MICROSOFT BECAUSE WE’VE BEEN ADDING GUESTS TO MICROSOFT TENANT FOR AS LONG AS IT WAS AVAILABLE IN SHAREPOINT. I THINK WE HAD A HUGE FAILURE RATE RELATED TO THOSE LEGACY ACCOUNTS. >>GOOD FEEDBACK, YOU KNOW, IT’S IN THE OTHER LOGS, NOT THE FIRST LOG YOU SHOWED US.>>IT’S IN THE — BRYAN, DO YOU WANT TO SHOW THEM FAST?>>THE DIAGNOSTIC LOGS AND CLIENT LOGS-PLUS THE SERVER LOGS. >>THE DIAGNOSTIC LOGS ARE REALLY THE NUTS AND BOLTS OF THE ACTIVITIES, AND WHAT GOES ON. THE DESKTOP LOGS REALLY ONLY PERTAINS TO OFF. AND THEY’RE AVAILABLE IF YOU RIGHT CLICK. AND YOU SHOWED THEM. IF YOU RIGHT CLICK ON TEAMS IN THE NOTIFICATION TRAY, THERE’S AN OPTION TO GET LOGS. THOSE ARE THE DESKTOP LOGS. NOT ALL THAT ACTIVITY THAT WE WERE TALKING ABOUT, IT’S REALLY RESTRICTIVE TO JUST WHAT HAPPENS DURING THE OFF PROCESS. TENANT SWITCHING IS AN OFF PROCESS, SO IF YOU NEED TO TROUBLESHOOT TENANT SWITCHING, THIS IS WHERE YOU GO TO LOOK. SEARCH ON TENANT SWITCHING. I HOPE THAT ANSWERS YOUR QUESTION. >>THAT HELPS, THANKS. >>SURE.>>YES, SIR?>>WE ARE SEEING KIND OF THE SAME THING EVEN TODAY, WITH GUEST ACCESS. WHERE I’M SEEING THAT IS WE HAVE CUSTOMERS INVITING TO EXTERNAL TEAMS, FOR PROJECTS, WE SET THEM UP FOR OFFICE 365. AND GIVE THEM GUEST ACCESS INTO OUR TEAM. WE THEN SET THEIR OFFICE 365 TENANT UP, LICENSE THEM WITH TEAMS, AND IT BREAKS. AND THE USER IS ABLE TO GET INCOGNITO, SO IT IS DEFINITELY SOMETHING DEALING WITH THAT CLIENT. AND THE CREDENTIALS ON THAT CLIENT OR SOMETHING. BUT WE’VE GOT ABOUT THREE OR FOUR OCCURRENCES ACROSS THREE OR FOUR DIFFERENT CUSTOMERS. >>I CAN’T ANSWER THAT OFF THE CUFF, THAT WOULD TAKE A DEEP DIVE. WERE THEY ORIGINALLY USING MICROSOFT ACCOUNT, LIKE THEY HAD GMAIL SET UP — >>YES. >>AND NOW THEY’RE TRYING TO USE THE SAME ADDRESS WITH A CORPORATE? THAT WON’T WORK.>>I CAN JUST TELL YOU THAT — IT’S A MICROSOFT ACCOUNT. AND THEY GOT LICENSED. AND IT BROKE.>>THERE’S DEFINITELY AN ISSUE THERE. IF THEY’RE USING EXACTLY THAT SAME SMTP ADDRESS, THAT’S ASSOCIATED WITH THE MICROSOFT ACCOUNT, WHICH THEY’RE NOW ASSOCIATING WITH AN OFFICE 365 ACCOUNT, THAT CAN CAUSE ISSUES. I DON’T KNOW OFF THE TOP OF MY HEAD TO RESOLVE THAT. BUT BASICALLY WE’VE GOT A CONFLICT IN SECURITY I.D.s THERE.>>OKAY.>>THANK YOU. >>YES, SIR?>>I HAVE A COUPLE OF QUESTIONS ABOUT THE TEAMS-ONLY MODE.>>EXCUSE ME? COULD YOU REPEAT THAT QUESTION?>>AT TEAMS-ONLY UPGRADE MODE, CAN WE USE THAT ALREADY?>>YES, YOU CAN USE THAT ALREADY. IS IT AVAILABLE WITHIN YOUR MODERN PORTAL OR YOU DON’T SEE IT YET?>>I DON’T SEE IT IN THE PORTAL. BUT I CAN CONFIGURE IT WITH THE SHELL. >>YOU CAN. FRANCOIS, A QUESTION ON THAT FOR YOU IF THEY CONFIGURE IT TODAY, CAN THEY JUST DO THE UPGRADE POLICY? SO WE HAVE GUIDANCE OUT THERE ON DOCS AT MICROSOFT.COM SPECIFIC LIP ABOUT THE CO-EXISTENCE MODE. IF YOU SEARCH ON THE CO-EXISTENCE MODE, YOU’LL FIND THAT. I BELIEVE THAT WAS COVERED IN A SESSION HE MENTIONED EARLIER THIS WEEK. IF YOU’RE DOING IT THROUGH POWERSHELL, UNTIL WE EXPOSE THAT IN YOUR MODERN PORTAL, YOU’LL NEED TO SET TWO POLICIES.>>THEN THE NEXT ONE, SKYPE FOR BUSINESS, WITH TEAMS CALLED UP ONLY TO HAVE ANY TIMELINES WHEN IT WILL COME? THE SKYPE FOR BUSINESS TEAMS-ONLY MODE, IN SOME CASES, SOME TENANTS ARE THERE ALREADY. BUT THOSE MODES REQUIRE TWO DIFFERENT THINGS. THEY REQUIRE A COMPONENT OF ROUTING, THAT CAN ALREADY BE ACHIEVED AND USER EXPERIENCE, WHICH DEPENDS ON A NEW POLICY CALLED THE PERMISSIONS POLICY WHICH IS RELEASED IN Q-4. WITH MIGRATION AND SO ON. THAT’S NOT YET AVAILABLE. SO WE MAKE IT AVAILABLE ONLY IN LIMITED MANNERS FOR NOW, AS A PREVIEW. YOU CAN ARRIVE AT THE SAME USER EXPERIENCE AND THAT’S SOMETHING WE CAN DETAIL SEPARATELY. BUT THROUGH THE USE OF MEETINGS POLICY, MESSAGING POLICY, AND CALLING POLICY. AND THEN WE’LL MIGRATE THE SETTINGS LATER. IF YOU NEED TO DO SOMETHING LIKE THIS, YOU CAN, BUT IT’S A MOCKUP, AND WE’LL DO THE MIGRATION OF SETTINGS.>>THE LAST ONE? IS THERE A REASON IF YOU APPLY A NEW TENANT, IT’S IN THE LEGACY MODE?>>WE’RE STILL WORKING THROUGH — IT’S QUICKLY CHANGING. SO THAT’S A VERY SHORT-TERM THING. >>THANK YOU.>>YOU’RE WELCOME.>>WHEN WE FIRST TRIED TO WORK WITH TEAMS, WE PLAYED AROUND, AND WE RENAMED A TEAM AND IT CAUSED ALL KINDS OF WEIRD THINGS TO HAPPEN. DOCUMENTS WE COULDN’T ACCESS ANYMORE. IS THAT BETTER NOW?>>YOU RENAMED THE TEAM ITSELF? NOT THE BACK END SHAREPOINT?>>CORRECT.>>I THINK WE FIXED THAT, DIDN’T WE? THAT WE CAN RENAME THE TEAMS?>>YEAH, YOU CAN RENAME THE TEAM.>>WE FIXED THAT. THE BACK END, YOU KNOW, THAT NEVER CHANGES. IT’S JUST THE DISPLAY NAME. SO WE CAN’T REALLY CHANGE THE ACTUAL ROOT NAME BECAUSE THAT’S WHERE EVERYTHING’S REFERENCED. BUT I BELIEVE WE FIXED THAT PART. WHAT YOU DON’T WANT TO DO IS GO IN THE BACK END OF SHAREPOINT AND START RENAMING THINGS.>>WHEN YOU DO A TEAM RENAME, THE BACK END NAME WILL STAY THE SAME, REGARDLESS OF WHAT THE TEAM NAME IS. >>I SHOULD HAVE CALLED THAT OUT. I HAD A LOT OF QUESTIONS FROM SHAREPOINT ADMINISTRATORS. YOUR SHAREPOINT ADMINISTRATORS SHOULD NOT BE ADMINISTERING TEAMS. SHAREPOINT SITES. >>THANK YOU. >>YOU’RE WELCOME.>>YES, SIR?>>COMMON QUESTION FOR CUSTOMERS WHO ARE LOOKING AT TEAMS MEETINGS FOR THE FIRST TIME AND ONE OF THE THINGS THEY’RE USED TO IS THE ABILITY TO HAVE THE MEETING CALL THEM BACK. I’VE HAD SEVERAL CUSTOMERS, AND I APOLOGIZE, I CAME IN LATE, IS THEY WANT TO TRY OUT TEAMS MEETINGS. THEY’VE GOTTEN THEMSELVES A PSTN ALLOWED FOR DIALBACK IN THEIR POLICIES. ATTEMPT TO HAVE THE TEAMS CALL THEM BACK, THE CALL GOES NOWHERE. HOW DO YOU GO ABOUT TROUBLESHOOTING THAT?>>THAT’S A GOOD QUESTION. I’M NOT SURE THE CUSTOMER IS GOING TO HAVE TO CALL SUPPORT FOR THAT, RIGHT?>>THEY HAVE TO GET A TICKET OPEN.>>IS THERE ANYTHING I CAN DO FROM THE CLIENT SIDE LOGS THAT WOULD TAKE A LOOK AT THAT?>>I THINK THE CLIENT SIDE MESSAGE, NOT EVEN, BECAUSE AT THAT POINT, WE’RE NOT HITTING THE CLIENT. IF THE SERVICE IS INSTIGATING FOR BUSINESS ONLINE, CALLBACK OUT FROM THE CONFERENCE DOESN’T DISPLAY ANYMORE TO THE CLIENT. IT’S ALL AT THE SERVICE LEVEL. >>THAT WAS THE ADVICE I GAVE THE CUSTOMER, AT THAT POINT I THINK YOU’RE CLEARLY SENDING ME AN EVENT REQUEST AND SOMETHING IN THE SERVICE IS FAILING TO CALL YOU BACK. YOU EITHER GOT PSD BLOCKED, OR ROUTING PATTERN THAT CONFLICTS SOMEWHERE IN YOUR TENANT, OR IT’S GOING TO REQUIRE ACCESS TO THE BACK END. THAT MEANS YOU HAVE TO — >>I’M THINKING, YOU KNOW, IN CALL ANALYTICS, THAT DIALS BACK OUT FROM THE CONFERENCE. >>IT SHOWS NO EVENT CALL-IN ANALYTICS. >>TRULY, THAT’S WHERE WE HAVE LOOK AT THE LOGS. >>THAT WAS EFFECTIVELY WHAT I TOLD THEM AT THE TIME.>>YOU’RE RIGHT. WELL, THAT’S A DIFFERENT — >>THE QUESTION WAS, ALSO NEEDING COMMUNICATION CREDITS. COULD YOU DIAL BACK.>>YOU DO NEED COMMUNICATION CREDITS IF YOU’RE DIALING OUTSIDE OF REGION. BUT YOU DON’T NEED COMMUNICATION CREDITS IF YOU’RE DIALING WITHIN REGION. RIGHT? SO BASED ON YOUR DOMESTIC AND INTERNATIONAL DIALING PLANS. AND THAT CHANGED TO, AT ONE POINT IT WAS WIDE OPEN AND WE HAD ALL THIS, BUT THAT’S GONE. YOU DO NEED COMMUNICATION CREDIT IF YOU’RE OUTSIDE. IS IT ONLY FOR AUDIO CONFERENCING? RIGHT.>>THIS IS A U.S. TENANT WITH PSTN CONFERENCING ASSIGNED. SO THEY SHOULDN’T NEED CALLBACK IN THE U.S. DOMESTIC WITHOUT HAVING CONSUMPTION CREDITS.>>RIGHT. AND WE WOULD PROVIDE A VOICE TREATMENT NOW, TOO. >>YEAH, WE SHOULD.>>SO THEY SHOULD HEAR THAT. I THINK WE RESOLVED THAT.>>YOU WOULD BE CORRECT IF THIS WAS OUT OF REGION, THAT WOULD BE CORRECT. >>DO WE HAVE ANY MORE QUESTIONS?>>ANYTHING ELSE? ONE MORE?>>IS IT POSSIBLE TO MOVE WIKI DATA FROM A CHANNEL IN ONE TEAM, OVER TO A DIFFERENT TEAM?>>NOT THAT I’M AWARE OF, CERTAINLY NOT THROUGH THE USER INTERFACE. I DON’T KNOW IF YOU COULD DO THAT SOMEHOW THROUGH SOME COPY/PASTE. YOU’RE MOVING A WHOLE BLOB OF DATA. >>WE’VE HAD CUSTOMERS ASK US ABOUT THAT. IT DOESN’T SEEM TO BE POSSIBLE RIGHT NOW. >>IT’S TIED SPECIFICALLY TO THAT SITE IN TEAMS.>>A SUGGESTION THERE WOULD BE, AS YOU GUYS HAVE THESE IDEAS AND YOU’RE RUNNING INTO THINGS, PLEASE GO OUT TO USER VOICE. I THINK YOU HEARD THAT FROM US THIS WEEK A LOT. GO TO USER VOICE AND PUT THOSE ENTRIES IN THERE. WE’RE PAYING ATTENTION TO THOSE AND REACTING TO WHAT’S OUT THERE.>>THERE ACTUALLY IS A USER VOICE ON THAT. >>YOU ALREADY VOTED?>>YES, I DID. >>COOL. >>I’VE SEEN THE SAME REQUEST FOR CONVERSATION HISTORY, TOO.>>RIGHT. THAT’S DEFINITELY SOMETHING WE’VE TALKED ABOUT, TOO. NOW THAT WE’RE INTRODUCING OTHER GRANULAR PERMISSIONS. OKAY.>>THAT’S IT.>>THAT’S IT. THANK YOU VERY MUCH.>>THANK YOU VERY MUCH FOR COMING. THANK YOU FOR SPENDING YOUR FRIDAY WITH US. HOPEFULLY THIS WAS INFORMATIVE. WE’LL HANG OUT FOR JUST A LITTLE BIT IN THE CORNER, YOU CAN COME UP TO US AND TALK TO YOU IF YOU’D LIKE.

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